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R A D I O N I C S D9112 Control/Communicator Operation and Installation Manual 74-06144-000-C 2/96 © 1993-1996 Radionics.
D9112 Operation & Installation Manual Page 2 74-06144-000-C 2/96 © 1993-1996 Radionics Notice The material and instructions covered in this manual have been carefully checked for accuracy and are presumed to be reliable.
D9112 Operation & Installation Manual Page 3 © 1993 Radionics 74-06144-000-C 2/96 Part 68 (Continued) The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment.
D9112 Operation & Installation Manual Page 4 74-06144-000-C 2/96 © 1993-1996 Radionics Table of Contents Power Outputs .................................................. 23 Circuit Protection .......................................... 23 Available Power .
D9112 Operation & Installation Manual Page 5 © 1993 Radionics 74-06144-000-C 2/96 D8128A OctoPOPIT Module ......................... 42 Listing ....................................................... 42 Installing the OctoPOPIT ...................
D9112 Operation & Installation Manual Page 6 74-06144-000-C 2/96 © 1993-1996 Radionics Figures and Tables Figure 1: D9112 System Configuration .................................................... 7 Figure 2: Enclosure Mounting ...................
D9112 Operation & Installation Manual Page 7 © 1993 Radionics 74-06144-000-C 2/96 Introduction D9112 D8128 COctoPOPIT combines 8 POPIT Points in one module. D8125 Interface for D8127POPITS Points 9-71 Use D1255 Command Centers and/or keyswitches to arm the D91 12 by area.
D9112 Operation & Installation Manual Page 8 74-06144-000-C 2/96 © 1993-1996 Radionics Areas and Accounts The D9112 supports up to eight separate areas. You can assign all points to a single area or spread them out over up to eight areas. You arm and disarm the D9112 panel by area.
D9112 Operation & Installation Manual Page 9 © 1993 Radionics 74-06144-000-C 2/96 Event Memory The D9112 uses event memory to store events for each area.
D9112 Operation & Installation Manual Page 10 74-06144-000-C 2/96 © 1993-1996 Radionics Other Features The D9112 has many programmable features. A short list of some of the features follows. Complete details on all the D9112’s features can be found in the D9112 Program Entry Guide (74-06145-000) .
D9112 Operation & Installation Manual Page 11 © 1993 Radionics 74-06144-000-C 2/96 D9112 Control/Communicator Assembly The Radionics D9112 Control/Communicator is shipped pre-assembled from the factory. You should receive the following parts with your D9112 panel.
D9112 Operation & Installation Manual Page 12 74-06144-000-C 2/96 © 1993-1996 Radionics Listings and Approvals Fire UL Underwriters Laboratories lists the D9112 Control/Communicator as a Signal System Control Unit for: Central Station, Local, Auxiliary, Remote Station, and Household Fire Warning.
D9112 Operation & Installation Manual Page 13 © 1993 Radionics 74-06144-000-C 2/96 Installation Bef ore Y ou Begin This Installation section contains a general installation procedure. It refers you to other sections of the manual for detailed instructions.
D9112 Operation & Installation Manual Page 14 74-06144-000-C 2/96 © 1993-1996 Radionics Premises Wiring Run the necessary wiring throughout the premises and pull the wires into the enclosure.
D9112 Operation & Installation Manual Page 15 © 1993 Radionics 74-06144-000-C 2/96 Loc king the Reset Pin Locking the Reset Pin disables the panel. See Figure 3. The D9112 ignores the command centers and points while disabled. CALL FOR SERVICE appears in command center displays while the pin is locked down.
D9112 Operation & Installation Manual Page 16 74-06144-000-C 2/96 © 1993-1996 Radionics Finishing the Installation Earth ground and reset pin first: Make the earth ground connection to terminal 10 and lock the reset pin in the closed position if you haven’t already done so.
D9112 Operation & Installation Manual Page 17 © 1993 Radionics 74-06144-000-C 2/96 Make the Telephone Connections See Telephone Connections . If you are connecting the D9112 to a ground start phone system, you need to install D136 relay, see Install Modules and Relays on the previous page.
D9112 Operation & Installation Manual Page 18 74-06144-000-C 2/96 © 1993-1996 Radionics Testing the System After finishing the installation and programming of the panel, make a complete functional test of the D9112 system. Test the panel and all devices for proper operation.
D9112 Operation & Installation Manual Page 19 © 1993 Radionics 74-06144-000-C 2/96 Power Supply Primary Power Terminals 1 2 Primary (AC) Power Circuit A 16.5 VAC, 40 VA internally fused transformer (Radionics model D1640) is the primary power source for the D9112.
D9112 Operation & Installation Manual Page 20 74-06144-000-C 2/96 © 1993-1996 Radionics Secondary Power Terminals 4 5 Secondary (DC) Power A 12V, 7 Ah sealed lead-acid rechargeable battery (Radionics D126) supplies secondary power for auxiliary and alarm outputs, and powers the system during interruptions in primary (AC) power.
D9112 Operation & Installation Manual Page 21 © 1993 Radionics 74-06144-000-C 2/96 Battery Supervision (Continued) When battery voltage returns to 13.
D9112 Operation & Installation Manual Page 22 74-06144-000-C 2/96 © 1993-1996 Radionics Charging Status and Low Battery LEDs Charging Status LED (Yellow) The yellow LED shows the charging status of the battery. Figure 4 shows its location. • Yellow LED off The yellow LED is off when the battery is fully charged.
D9112 Operation & Installation Manual Page 23 © 1993 Radionics 74-06144-000-C 2/96 Power Outputs Circuit Protection Three self-resetting thermal circuit breakers protect the panel from short circuits on both the continuous and programmable power outputs.
D9112 Operation & Installation Manual Page 24 74-06144-000-C 2/96 © 1993-1996 Radionics A v ailab le P o wer (Continued) Accessory Connector (J2 ) The D128 Dual Phone Line Switcher connects to J2. Expansion Port (J4) The Expansion Port is reserved for future use.
D9112 Operation & Installation Manual Page 25 © 1993 Radionics 74-06144-000-C 2/96 Programmable Power Outputs T erminals 6 7 8 Programming The power outputs at terminals 6, 7, and 8 are programmed as relays A, B, and C. All relays are programmed in the Relays module of the program.
D9112 Operation & Installation Manual Page 26 74-06144-000-C 2/96 © 1993-1996 Radionics Terminals 6 and 7 Terminals 6 (relay A) and 7 (relay B), provide positive (+) 10.2 VDC to 13.9 VDC power output when activated. Use the power at terminals 6 and 7 to power bells, siren drivers, piezo fire sounders, electronic horns, or other devices.
D9112 Operation & Installation Manual Page 27 © 1993 Radionics 74-06144-000-C 2/96 T elephone Connections Registration The Radionics D9112 Control/Communicator panel is registered with the Federal Communication Commission under part 68, for connection to the public telephone system using an RJ31X jack installed by your local phone company.
D9112 Operation & Installation Manual Page 28 74-06144-000-C 2/96 © 1993-1996 Radionics Phone Cord Connection Connect one end of a D161 (8') or D162 (2') Telephone Cord to the D9112 TELCO Cord connector, J3, located on the bottom left corner of the D9112.
D9112 Operation & Installation Manual Page 29 © 1993 Radionics 74-06144-000-C 2/96 Phone Line T est P oints You can attach a telephone test set to the D9112 at the TELTEST points located above the TELCO jack on the lower left corner of the panel.
D9112 Operation & Installation Manual Page 30 74-06144-000-C 2/96 © 1993-1996 Radionics LINE SNIFFER SELECT 8 9 10 RED GROUND START EARTH GROUND COMMON Ground Start Loop Start TELCO CORD MODEL No.
D9112 Operation & Installation Manual Page 31 © 1993 Radionics 74-06144-000-C 2/96 Primary Phone Lines, Primary Phone Numbers Don’t confuse primary phone lines with primary phone numbers: With the D128 Dual Phone Line Switcher installed, the D9112 uses two phone lines, primary and secondary, to dial up to four phone numbers.
D9112 Operation & Installation Manual Page 32 74-06144-000-C 2/96 © 1993-1996 Radionics D128 Status LEDs Four LEDs mounted on the front edge of the D128 module show the status of AC power for the D9112, the status of the two phone lines, and communication failure.
D9112 Operation & Installation Manual Page 33 © 1993 Radionics 74-06144-000-C 2/96 On-Board Points Description T erminals 1 1 to 22 The D9112 panel provides eight on-board points. Each point functions independently and does not interfere with the operation of the others.
D9112 Operation & Installation Manual Page 34 74-06144-000-C 2/96 © 1993-1996 Radionics Point Parameters You can determine the condition of on-board points 1 to 8 by measuring the voltage across the point input terminal and one of the common terminals.
D9112 Operation & Installation Manual Page 35 © 1993 Radionics 74-06144-000-C 2/96 Off-Board Points Point (ZONEX) Buss T erminals 23 to 28 You can use POPIT ( P oint o f P rotection I nput T ransponder) modules to provide up to 126 off-board points, bringing the total number of points the D9112 can monitor to 134.
D9112 Operation & Installation Manual Page 36 74-06144-000-C 2/96 © 1993-1996 Radionics Listings The D8125 POPEX and D8127 POPIT modules are UL listed for Local or Police Connected Burglar Alarm,.
D9112 Operation & Installation Manual Page 37 © 1993 Radionics 74-06144-000-C 2/96 Wiring the D8125 to the D9112 (Continued) Do not connect more than one D8125 to ZONEX 1, terminals 27 and 28, or ZONEX 2, terminals 25 and 26. See Wiring POPITs to the D8125 for instructions on connecting POPITs to the D8125 POPEX module.
D9112 Operation & Installation Manual Page 38 74-06144-000-C 2/96 © 1993-1996 Radionics Wiring POPITs to the Data Expansion Loop You can connect up to 63 POPITs to each D8125 module. Use one 2-wire data expansion loop or distribute the POPITs on up to three loops.
D9112 Operation & Installation Manual Page 39 © 1993 Radionics 74-06144-000-C 2/96 Wiring Data Expansion Loops to POPEX Modules There are two positive (+) and two negative (-) data expansion loop terminals on each POPEX module. Follow the procedure below to connect the data expansion loops to the D8125 POPEX Module.
D9112 Operation & Installation Manual Page 40 74-06144-000-C 2/96 © 1993-1996 Radionics Point Assignments Six switches on each POPIT assign the module to a point number. POPIT switch settings are found in the Point Assignment section of the D9112 Program Sheet .
D9112 Operation & Installation Manual Page 41 © 1993 Radionics 74-06144-000-C 2/96 POPIT Labels Off-board points are numbered 9 to 71 and 73 to 135. The D9112 reserves points 72 and 136 for internal use. You must connect POPITs for points 73 to 135 to expansion loops connected to POPEX #2.
D9112 Operation & Installation Manual Page 42 74-06144-000-C 2/96 © 1993-1996 Radionics D8128A OctoPOPIT Module Description The D8128A OctoPOPIT Module combines the functions of the D8125 POPEX module and the D8127 POPIT modules to provide eight off-board points in a single module.
D9112 Operation & Installation Manual Page 43 © 1993 Radionics 74-06144-000-C 2/96 Wiring OctoPOPITs to the D9112 Follow the procedure below to wire D8128A OctoPOPIT Modules to the D9112. You can connect OctoPOPIT and POPEX modules to the same Point Buss terminals.
D9112 Operation & Installation Manual Page 44 74-06144-000-C 2/96 © 1993-1996 Radionics Line Termination If there is no D8125 POPEX module connected to ZONEX 1, terminals 27 and 28, set switch 12 on only one OctoPOPIT connected to those terminals to the on position.
D9112 Operation & Installation Manual Page 45 © 1993-1996 Radionics 74-06144-000-C 2/96 OctoPOPIT Sensor Loops The number normally-open and/or normally-closed detection devices each sensor loop can supervise is limited only by the resistance on the loop.
D9112 Operation & Installation Manual Page 46 74-06144-000-C 2/96 © 1993-1996 Radionics Table 2: D8128A OctoPOPIT Switch Settings NCI #215 D 8 12 8A Swi t c he s 91 0 1 1 D 8 12 8A Se ns or Loo p.
D9112 Operation & Installation Manual Page 47 © 1993-1996 Radionics 74-06144-000-C 2/96 T esting Off-boar d P oints Use the Service Walk Test item from the command center Service Menu to test off-board points. See the Service Walk Test in the Troubleshooting section of this manual for instructions.
D9112 Operation & Installation Manual Page 48 74-06144-000-C 2/96 © 1993-1996 Radionics Off-board Relays D8129 OctoRelay The D8129 OctoRelay allows you to add relay outputs to your system in groups of eight. Up to 128 OctoRelay outputs (relay numbers 1 to 128) can be added to your system using 16 OctoRelays.
D9112 Operation & Installation Manual Page 49 © 1993-1996 Radionics 74-06144-000-C 2/96 Table 3: D8129 Switch Settings D9112 Relay Numb er D8 12 9 O ct o R el ay Swit ch Sett ing O n D 9 11 2, co.
D9112 Operation & Installation Manual Page 50 74-06144-000-C 2/96 © 1993-1996 Radionics Installation Do not use the instructions packaged with the D8129: They do not include instructions for connecting the module to the D9112 panel. Follow the instructions below.
D9112 Operation & Installation Manual Page 51 © 1993-1996 Radionics 74-06144-000-C 2/96 D811 Arm Status Rela y Module The 811 Arm Status Relay Module allows you to add a single off-board relay output to your system.
D9112 Operation & Installation Manual Page 52 74-06144-000-C 2/96 © 1993-1996 Radionics Wiring Connections Power down the panel to connect D811 modules as shown in Figure 18. Note that the D811 for relay number 53 connects to ZONEX 1 on the D9112.
D9112 Operation & Installation Manual Page 53 © 1993-1996 Radionics 74-06144-000-C 2/96 Arming Devices Description Command centers, maintained or momentary contact keyswitches, or a combination of the two are used to arm and disarm areas. The D9112 panel may contain up to 8 areas.
D9112 Operation & Installation Manual Page 54 74-06144-000-C 2/96 © 1993-1996 Radionics Installation Consult the D1255 Installation Instructions (74-06819-000) for installation and mounting instructions. Command centers connect to the D9112 panel in parallel as shown in Table 5.
D9112 Operation & Installation Manual Page 55 © 1993-1996 Radionics 74-06144-000-C 2/96 D268/D269 Independent Zone Control D279 Independent Zone Control You can program any on-board or OctoPOPIT point so that the D268/D269 or D279 Independent Zone Control operates as independent point control (arms and disarms the point).
D9112 Operation & Installation Manual Page 56 74-06144-000-C 2/96 © 1993-1996 Radionics Keyswitch Description You can connect a maintained or momentary contact arming station (keyswitch) to master arm/disarm any of the areas in the D9112. The keyswitch is connected to an on- board or off-board point’s sensor loop.
D9112 Operation & Installation Manual Page 57 © 1993-1996 Radionics 74-06144-000-C 2/96 Pr ogrammer and Accessory Connections Programmer Connector (J7) The procedure below shows you how to connect and disconnect the programmer. Refer to D5200 Programmer Operation Manual (74-06176-000) for complete information on using the D5200 programmer.
D9112 Operation & Installation Manual Page 58 74-06144-000-C 2/96 © 1993-1996 Radionics 5. Disconnect the programmer. 6. Changes to some program parameters require a reset before they become effective. Reset Recommended: Radionics recommends that you reset the panel after changing program parameters with the D5200 programmer.
D9112 Operation & Installation Manual Page 59 © 1993-1996 Radionics 74-06144-000-C 2/96 3 5 6 7 8 9 10 1 4 2 Low Battery LEDs Off When Normal EARTH GROUND COMMON CLASS 2 TRANSFORMER 16.
D9112 Operation & Installation Manual Page 60 74-06144-000-C 2/96 © 1993-1996 Radionics Quic k Ref erence T erminal Descript io n T erm ina l Na me De sc rip ti o n 1, 2 CLA SS 2 TRANSFORMER Co nn ec t 16 . 5 VAC , 4 0 VA tr ansf or m er fo r p ri mar y pow er s u ppl y .
D9112 Operation & Installation Manual Page 61 © 1993-1996 Radionics 74-06144-000-C 2/96 Installation Guide f or UL and Fire Applications Listings and Appro v als Fire UL Underwriters Laboratories.
D9112 Operation & Installation Manual Page 62 74-06144-000-C 2/96 © 1993-1996 Radionics Introduction The D9112 System Chart references components evaluated and listed by Underwriters’ Laboratories for compatibility with the D9112 Control/Communicator.
D9112 Operation & Installation Manual Page 63 © 1993-1996 Radionics 74-06144-000-C 2/96 Fire Applications (Continued) Enclosures Radionics offers three optional enclosures for the D9112.
D9112 Operation & Installation Manual Page 64 74-06144-000-C 2/96 © 1993-1996 Radionics System Chart 2+ = Two or more required for this application. Consult the appropriate standard. 1• = At least one detector required. You can substitute other 2-wire detectors listed for use with the D125.
D9112 Operation & Installation Manual Page 65 © 1993-1996 Radionics 74-06144-000-C 2/96 System Wiring Diagram, Issue A Digital Alarm Communicator Transmitter P P P P P S D122 DUAL BA TTERY HARNESS Low Battery LEDs Off When Normal LINE SNIFFER SELECT Loop Start Ground Start TELCO CORD MODEL No.
D9112 Operation & Installation Manual Page 66 74-06144-000-C 2/96 © 1993-1996 Radionics Current Rating Chart for Standby Battery Calculations AC Power On AC Power Off In Alarm Normal Current Mini.
D9112 Operation & Installation Manual Page 67 © 1993-1996 Radionics 74-06144-000-C 2/96 Standby Battery Requirements Household Burglary and Commercial Burglary Four hours of standby battery capacity required. Central Station or Local Fire Alarm 24 hours of standby plus 5 minutes of alarm operation required.
D9112 Operation & Installation Manual Page 68 74-06144-000-C 2/96 © 1993-1996 Radionics Standby Battery Calculation for NFP A 72 Fire Alarm Applications Current Chart First See the D9112 Standby Battery and Current Rating Chart for totals B and C used in the formulas below.
D9112 Operation & Installation Manual Page 69 © 1993-1996 Radionics 74-06144-000-C 2/96 Remote Station or A uxiliar y Systems Remote Station or Auxiliary Systems require 60 hours of standby plus 5 minutes of alarm operation at the end of the 60 hour period.
D9112 Operation & Installation Manual Page 70 74-06144-000-C 2/96 © 1993-1996 Radionics T r oub leshooting Guide Introduction Radionics provides this guide to help you troubleshoot problems with the D9112.
D9112 Operation & Installation Manual Page 71 © 1993-1996 Radionics 74-06144-000-C 2/96 SERVC AC FAIL - AC Power Failed An interruption of AC Power at terminals 1 and 2 causes SERVC AC FAIL to appear in command center displays. You can program the panel to send an AC FAILED report to the receiver.
D9112 Operation & Installation Manual Page 72 74-06144-000-C 2/96 © 1993-1996 Radionics Phone Line T rou b le Phone line problems that are not corrected can result in the D9112 going into Communications Failure. You can program the D9112 to monitor one or two phone lines.
D9112 Operation & Installation Manual Page 73 © 1993-1996 Radionics 74-06144-000-C 2/96 Communications Failure The D9112 goes into Communications Failure after ten unsuccessful attempts to reach the receiver. Follow the Phone Line Trouble procedure to verify that there is no problem with the phone lines at the D9112 installation.
D9112 Operation & Installation Manual Page 74 74-06144-000-C 2/96 © 1993-1996 Radionics Communications Failure (Continued) Symptom Diagnosis Remedy The receiver answers the call and provides an initial “handshake” acknowledgment, but does not acknowledge the D9112's report transmission with a “kiss-off” acknowledgment .
D9112 Operation & Installation Manual Page 75 © 1993-1996 Radionics 74-06144-000-C 2/96 Problems with Points If you incorrectly set the switches on a POPIT you may create both a missing and extra point. When you find a missing point, perform a Service Walk Test to search for extra points.
D9112 Operation & Installation Manual Page 76 74-06144-000-C 2/96 © 1993-1996 Radionics Problems with Points (Continued) NCI #215 Symptom Diagnosis Remedy One or more points remain in trouble or alarm with all devices connected to the sensor loops normal.
D9112 Operation & Installation Manual Page 77 © 1993-1996 Radionics 74-06144-000-C 2/96 Problems with Points (Continued) Symptom Diagnosis Remedy All off-board points are MISSING. Short on Aux Power, terminal 3 or ZONEX power, terminal 24. Terminals 3 and 24 share a common circuit breaker.
D9112 Operation & Installation Manual Page 78 74-06144-000-C 2/96 © 1993-1996 Radionics Problems with the D8125 POPEX Data Expansion Loops EMI (Electro-magnetic Interference), excessive resistance, or intermittent grounds, shorts, or opens on the data expansion loop can cause erratic or intermittent functioning of points.
D9112 Operation & Installation Manual Page 79 © 1993-1996 Radionics 74-06144-000-C 2/96 Checking Shielded Cable If improperly installed, shielded cable can create problems rather than solve them. Follow the procedure below to check shielded cable for proper installation.
D9112 Operation & Installation Manual Page 80 74-06144-000-C 2/96 © 1993-1996 Radionics Problems with Command Centers Symptom Diagnosis Remedy Command centers show erratic behavior. For example, the pip that confirms you pressed a key "echoes" or the back lighting flashes off and on.
D9112 Operation & Installation Manual Page 81 © 1993-1996 Radionics 74-06144-000-C 2/96 Battery and Power Reports You can program the D9112 to transmit both battery and AC power status reports. See the D9112 Program Entry Guide (74-06145-000). If battery or AC power reports are a problem check the following.
D9112 Operation & Installation Manual Page 82 74-06144-000-C 2/96 © 1993-1996 Radionics Overloaded Power Supply If the load on the D9112's power supply exceeds it's capacity, the panel follows a routine to protect itself and the battery.
D9112 Operation & Installation Manual Page 83 © 1993-1996 Radionics 74-06144-000-C 2/96 S e r vice Walk T e s t The Service Walk Test differs from the standard Walk Test in that POPITs whose switches are set for a point number not programmed in the panel appear in the test.
D9112 Operation & Installation Manual Page 84 74-06144-000-C 2/96 © 1993-1996 Radionics Figure 23: Service Walk Test Flow Chart (Text displays 60 seconds) ENT SERVICE WALK ? IDLE TEXT 134 PTS TO .
D9112 Operation & Installation Manual Page 85 © 1993-1996 Radionics 74-06144-000-C 2/96 Command 5 7 T oggles Default Idle T e xt Command 5 7 allows technicians who might not be familiar with the custom idle text to confirm whether an area is armed or ready to arm.
D9112 Operation & Installation Manual Page 86 74-06144-000-C 2/96 © 1993-1996 Radionics Fire and Fire/Burglary Systems To comply with UL 985 and 864 listing standards for fire alarm systems (effective March 1, 1989), the total combined continuous and alarm current draw for the system during alarm conditions must be limited to 1.
D9112 Operation & Installation Manual Page 87 © 1993-1996 Radionics 74-06144-000-C 2/96 SDI Bus SDI Bus A (+): 9 VDC (15,000' max) SDI Bus B (-): 9 VDC (15,000' max) Telephone Connections Connection RJ31X or RJ38X jack can be interfaced with the D9112.
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Als u nog geen Bosch Appliances D9112 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Bosch Appliances D9112 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Bosch Appliances D9112 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Bosch Appliances D9112 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Bosch Appliances D9112 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Bosch Appliances D9112 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Bosch Appliances D9112 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.