Gebruiksaanwijzing /service van het product 704941001 van de fabrikant HP (Hewlett-Packard)
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HP Pr oL ian t M ic r oServ er Us er Gui de Abstract This document is for the person wh o installs, administers, and trouble shoots servers and storage systems . HP assumes you are quali fied in the servicing of comp uter equipment a nd trained in recogniz ing hazards in pr oducts with haza rdous energy levels.
© Copyright 2010, 2012 He wlett- Packard Development Company, L.P. The information c ontained her ein is subject to change without notice. The only warr anties for HP products and services are set forth in th e express warranty statements accompanyin g such products and services.
Contents 3 Con tents Operations ................................................................................................................................... 6 Power up the server .................................................................
Contents 4 Subscriber's choice ........................................................................................................................ 33 Embedded SATA RAI D feature ...............................................................
Contents 5 Federal Comm unications Co mmission not ice ............................................................................................... 74 FCC rating lab el ...............................................................................
Operations 6 Oper ati ons P ower up the server To power up the server, press the Power On/Standby button. P ower down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power co rd to remove power from the server.
Operations 7 4. Open the pa nel door of the serv er. For s erver - specific information, see the installation sheet that ships with the server..
Setup 8 Setup O ptional installa tion services Delivered by experienced, cert ified engineer s, HP Care Pack servi ces help you ke ep your servers up a nd running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and so ftware support into a single pac kage.
Setup 9 (code for Protection of Electronic Computer/D ata Processing Equipment ). For electrical powe r ratings on options, refer to the product rating label or the user documentation supplied with that option.
Setup 10 I nstalling th e operating system For the latest information on supported o perating systems, see the HP we bsi te ( http://www.hp.com/go/supportos ). To install an operating system on the server, inse rt the operating system DVD into the DVD - ROM drive (optional) and the n reboot the server.
Hardware options installation 11 H ar d w ar e optio ns ins tallati on Introduction If more than one opt ion is being installed, read the installation instr uctions for all the hard ware options and identify similar steps to streamline the installation process.
Hardware options installation 12 Removal and repla cement tools In performing a ny hardware configuration procedures, you might ne ed the following items: • System screwdriver (secu red to the front panel do or) All hardware screws used i n the server can b e removed or fasten ed by using the s ystem screwdr iver .
Hardware options installation 13 IMPORTANT: Before remov ing any serviceable p arts, determin e whether the par t is hot plug or non - hot plug. If the device is non - hot plug, you must p ower down the server. Non - hot plug devices in the server includ e the processor, all boards, memor y modules, fan, ex pan sion boards , and all system driv es.
Hardware optio ns installation 14 The password is en crypted and stored in f lash memory. If you update the firmware, all data, passwords and configurations are reset to default.
Hardware options installation 15 5. Remove fo ur spare drive scr ews from the rea r side of the panel door. 6. Install the drive in the drive carrier: a. Align the drive insid e the carrier. b. Use the scre ws to secure th e drive in the carr ier. 7. Install the drive in th e drive bay : a.
Hardware options installation 16 b. Close the e jector lever to se cure the drive. 8. Close the pa nel door. 9. Use the HP ProLiant MicroServer key to lock the panel door.
Hardware options installation 17 5. Slide the top panel forward, and then lift it to rel ease it from the chassis. 6. Use a screwd river to toggle the metal facepla te off the top pa nel. The metal fa ceplate is no longer needed when the rem ovable media drive ba y is occupied.
Hardware options installation 18 a. Remove fo ur spare drive scr ews from the rea r side of the panel door. b. Install the screws onto the drive. c. Slide the drive int o the media drive bay until it clic ks into place. 8. Connect the optical dr ive cables: a.
Hardware options installation 19 b. Connect the power cable to the optical dr ive, and then connec t the other end to the power supply unit optical drive power connector (P6). 9. Slide the top panel back onto the chassis. 10. Tighten the rear thumbscrew to lock the top panel in place.
Hardware options installation 20 12. Use the HP ProLiant MicroServer key to lock the panel door. R DX drive option For more informa tion about product features, spe cifications, options, configurations, a nd compatibility, see the product QuickSpecs on the HP Product Bulletin web site ( http://www.
Hardware options installation 21 5. Slide the top panel forward, and then lift it to rel ease it from the chassis. 6. Use a screwd river to toggle the metal facepla te off the top panel. The metal faceplate is no longer neede d when the removable me dia drive bay is occu pied.
Hardware options insta llation 22 a. Cut the cable tie securing the P6 powe r cable, and then route the cable along the underside of the media drive bay. b. Conne ct the data cable to the USB connector on the system board, and then route the cable up and through the cable tunnel on the left si de of the media drive bay.
Hardware options installation 23 d. Slide the driv e into the media drive bay until it cli cks into place. 9. Install the RDX disk cartridge into the drive. 10. Slide the top panel back onto the chassis. 11. Tighten the rear thumbscrew to l ock the top panel in plac e.
Hardware options installation 24 13. Use the HP ProLiant MicroServer key to lock the panel door. M emory options The memory subsystem in th is server can support DIMM and UDIMM. Bo th types are re ferre d to as DIMMs when the information applies to both types.
Hardware options installation 25 Single- rank and dual- rank DIMMs DIMM config uration requir ements are based on these classifi cations: • Single - rank DIMM — One set of memory c hips that is accessed whil e writing to or reading from t he memory.
Hardware options installation 26 4. Open the DI MM slot latches. 5. Remove the D IMM. 6. Close the pa nel door. 7. Use the HP ProLiant MicroServer key to lock the panel door. To install the component: 1. Power down the serv er (on page 6 ). 2. Place the serv er on a flat, l evel work surface.
Hardware options installation 27 c. Lock the holding cli cks to secure the memory module in place. 7. Close the pa nel door. 8. Use the HP ProLiant MicroServer key to lock the panel door.
Hardware options installation 28 • Do not remove an ins talled TPM. Once install ed, the TPM becomes a per manent part of the system board. • When installing or replacing hardware, HP s ervice providers cannot enable the TPM o r the encryption technology.
Hardware options installation 29 5. Install the TPM board. Press down on the connector to s eat the board. 6. Install the TPM security rivet by pressing the rivet fi rmly into the system board. 7. Close the pa nel door. 8. Power up th e server (on page 6 ).
Hardware options installation 30 • Do not save the recovery key/password on the encrypted hard drive. E nabling the Trusted Platform Module Press the F10 key to a ccess BIOS Setup. S ee the BIOS setup informa tion for the specific pro cedure to enable the TPM on a ProLiant 1 00 Series server or a ProLiant MicroServ er.
Software and conf iguration util ities 31 S o f t w ar e and con f i gur ati on utiliti e s R OM - Based Setup Utility RBSU, an embedded c onfiguration utility, perf orms a wide range of configuration.
Software and conf iguration util ities 32 • Force a PXE Network b oot by pressing the F12 key. ProLiant MicroServer Insight Diagnostics The ProLiant MicroS erver Insight Diagno stics utility disp lays information about th e server hardw are and tests the system to verify proper operation.
Software and conf iguration util ities 33 O perating System Version Suppo rt For information about specific versions of a supported operating syste m, refer to the operating system support matrix ( http://www.
Software and conf iguration util ities 34 4. In the Main menu screen, select LD View/LD Define Menu , and then press Ctrl+C . The system prompt s you to select level s for RAID 0 and RAID 1. 5. Select a RAID level , and give the assignment t o the hard disks .
Software and conf iguration util ities 35 HP provides both stan dard USB 2.0 support and leg acy USB 2.0 support. Standa rd support is provided by the OS through the appr opriate USB devic e drivers. Before t he OS loads, HP provides support for USB devices thro ugh legacy USB support, which is enabled by def ault in the system RO M.
Software and conf iguration util ities 36 I nstalling a supported Microsoft® Windows® OS 1. Insert th e OS CD and reboot th e system. 2. When promp ted, press the F6 key to in stall a third - party d river. NOTE: Press F6 within 5 seconds to enable the system to recognize the co ntroller.
Troubleshootin g 37 T r ouble shoo ting Pre- diagnostic steps WARNING: To avoid po tential problems, ALWA YS read the warnings and cautionary information in the server documentation b efore removing, rep lacing, reseating, or modifying system components.
Troublesho oting 38 This symbol in dicates the pr esence of a hot surfa ce or hot compon ent. If this surfa ce is contacted, the potential for injury exists. WARNING: To reduce the risk of injury fro m a hot component, allow the surface to c ool before touching.
Troubleshootin g 39 20.41 - 27.22 kg 47.18 - 60 lb WARNING: To reduce the risk of personal injury o r damage to the equipment: • Observe local oc cupation health and safety re quirements and guide lines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis du ring installation or removal.
Troubleshootin g 40 • See the server LEDs and their sta tu s. Item Indicators Status Description 1 NIC LED Blinking gree n Ongoing activ ity 2 HDD LED Blinking green Ongoing act ivity 3 Power button.
Troubleshootin g 41 a. Exit any applications. b. Exit the operating system. c. Power down the serv er (on page 6 ). 5. Disconnect any peripheral devices not re quired for testing (any devices not necess ary to power up the server). Do not disconnect the printer i f you want to use it to print error messages.
Troubleshootin g 42 • The most recent version of a particu lar server or option fi rmware from the HP Support w ebsite ( http://www.hp.com/support ) • Components for optio n firmware updates available f rom the HP Support website ( htt p://www.hp.
Troubleshootin g 43 Online/activity LED (green) Interpretation On Activity Off No Activity T roubleshooting flowchar ts To effectively troubleshoot a problem, HP rec ommends that you start with the first flowchart in this section, " Start diagnosis flowchart (on page 43 )," and follow th e appropriate dia gnostic path.
Troubleshootin g 44 G eneral diagnosis flowchart The General Diagnos is flowchart provid es a generic approach to troubl eshooting. If you are uns ure of the problem, or if th e other flowcharts do not correct th e problem, use the followin g flowchart.
Troubleshootin g 45 Item See 7 • Server maintenance and servic e guide, located on the HP website ( http://www.h p.com/prod ucts/serve rs/platform s ) • " Hardware pro blems (on page 51 )&quo.
Troubleshootin g 46 P ower - on problems flowchart Symptoms: • The server d oes not power on. • The system po wer LED is off or a mber. NOTE: For the lo cation of server LED s and informat ion on their stat uses, refer to th e server documentation.
Troubleshootin g 47 P OST problems flowchart Symptoms: • Server does not co mplete POST NOTE: The serv er has completed POST when the sy stem attempt s to access the boot d evice.
Troubleshootin g 48 Item See 1 Server maintenance and servic e guide, located on the HP website ( http://www.h p.com/prod ucts/serve rs/platform s ) 2 " Loose connections (on page 41 )" 3 &q.
Troubleshootin g 49 O S boot problems flowchart Symptom: Server does not boot a previously i nstalled operating system. Possible caus es: • Corrupted op erating syste m • Hard drive subsyst em pro.
Troubleshootin g 50 S erver fault indications flowchart Symptom: Server boots, but the internal health LED or exter nal health LED is red or amber. NOTE: For the lo cation of server LED s and informat ion on their stat uses, refer to th e server documentation.
Troubleshootin g 51 • System overtemperatu re condition Item See 1 Server maintenance and servic e guide, located on the HP website ( http://www.h p.
Troubleshootin g 52 General hardware pro blems (on page 53 ) Internal system proble ms (on page 56 ) System open circuits and short circuits (on page 62 ) External device pr oblems (on page 62 ) Mouse and keyboard pr oblems (on page 63 ) Network control ler problems (on page 64 ) P ower problems P ower source problems Action : 1.
Troubleshootin g 53 U PS problems U PS is not working proper ly Action : 1. Be sure the UP S batteries are cha rged to the proper level for operat ion. See the UPS documentation for details. 2. Be sure the UPS power switch is in the On position. See the UPS docume ntation for the location of the switch.
Troubleshootin g 54 2. Refer to the r elease notes in cluded with the h ardware to be sure t he problem is no t caused by a last minute change to the hardware release. If no docu mentation is available, refer to the HP support website ( http://ww w.hp.
Troubleshootin g 55 CAUTION: Only authorized technicians traine d by HP should attempt to remove the system board. If you bel ieve the system board requ ires replacement, co ntact HP Technic al Support (" HP contact informa tion " on page 81 ) before proceeding.
Troubleshootin g 56 I nternal system problems CD- ROM and DVD drive problems System does n ot boot from the drive Action : 1. Be sure the drive boot o rder is set so that the server boot s from the CD - ROM drive first .
Troubleshootin g 57 DAT drives require clean ing every 8 to 25 hours of use or they may fail interm ittently when using marginal or bad media. B e sure you are following the proper c leaning procedures descri bed in the device and server docu mentation.
Troubleshootin g 58 2. Check for and disconnect any non - bootable USB devi ces. D iskette drive cannot write to a diskette Action : 1. If the diskette is not formatted, format the diskette. 2. Be sure the diskette is not write protected. If it is, u se another diskette or remove the write protection.
Troubleshootin g 59 N o hard drives are recognized Action : 1. B e sure no power problems (on page 52 ) exist. 2. Check for loose connection s (on page 41 ). 3. Be sure that the controller supports the hard drive s being install ed. 4. Be sure the controller has the most recent firmware.
Troubleshootin g 60 Server response time is slower than usual Action : Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed. It is recommended that h ard drives shou ld have a minimum of 1 5 percent free space .
Troubleshootin g 61 2. Be sure the m emory is confi gured properly . See the server doc umentation. 3. Be sure a memory co unt error did not occur (" Memory count er ror exists " on page 60 ). See the messa ge displaying memory count during POST.
Troubleshootin g 62 5. If the server ha s only one processor instal led, replace it with a known funct ional processor. If th e problem is r esolved after yo u restart the serv er, the origina l processor fai led. 6. If the server has multiple pro cessors insta lled, test each processor: a.
Troubleshootin g 63 o For rack - mounted servers, check the cab les to the KVM switch and b e sure the switch is corre ctly set for the server. You may need to conne ct the monitor directly to the server to be s ure the KVM switch has not failed.
Troubleshootin g 64 o For tower mo del servers, ch eck the cable conn ection from the in put device to th e server. 2. If a KVM swit ching device i s in use, be sure all cab les and conne ctors are the pro per length and are supported by the switch. Refer to the switch docu mentation.
Troubleshootin g 65 4. Be sure the networ k cable is working by repla cing it with a known functiona l cable. 5. Check the PCI H ot Plug power LED to be sure the PCI slot is receiving power, if a pplicable. 6. Be sure the networ k controller is not damaged .
Troubleshootin g 66 • Transferring execution to a segment that is no t executable • Writing to a read - only or a code segment • Loading a bad value into a segment reg ister • Using a null pointer A GPF is immediat ely identifiable by a bl ue screen with whi te text, and the text may contain information that identifies the prob lem.
Troubleshootin g 67 W hen to reconfigur e or reload software If all other options ha ve not resolved t he problem, consi der reconfigu ring the system . Before you ta ke this step, do the following: 1. Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems.
T roubleshooting 68 E rrors occur after the system software is change d Action : Change settings to the original configuration. If more than one setting was changed, change the settings on e at a time to isola te the cause of the p r oblem.
Troubleshootin g 69 Automatic backup A backup copy of the ROM image existing on th e target server is made in the ROM image backup subdirectory: CPQSYSTEM FWBACKUP SYSTEM For additional in formation , see the HP Onlin e ROM Flas h Use r Guide on the HP website ( http://www.
Troubleshootin g 70 3. If a TPM is i nstalled and enabled on th e server, disab le BitLocker™ bef ore updating the firm ware. For more information, see the operating system documentation. 4. Update the firmware to the current version su pported for the hardware c onfiguration.
Troubleshootin g 71 • A detailed desc ription of the problem and any associated err or messages L inux operating systems Collect the followin g information: • Operating syst em distribution and ve.
Battery replacement 72 B at ter y r e pla cement If the server n o longer automatically display s the correct date and time, you may need to replace the battery that provides powe r to the real - time clock. Under normal use, b attery life is 5 to 10 years.
Battery replacement 73 To replace th e component, rev erse the remova l procedure. For more information about battery replace ment or proper disposal , contact an authori zed reseller or an authorized service provider.
Regulatory comp liance notices 74 R egulator y com pliance n oti ce s R egulatory comp liance identi fication n umbers For the purpose of regulatory compliance c ertifications and ide ntification, this product has bee n assigned a unique regulatory mo del number.
Regulatory comp liance notices 75 radio commun ications. However, there is no gu arantee that interference will not occur in a particular installation.
Regulatory comp liance notices 76 This Class A digital apparatus meets all requirements of the Canadian Interference - Causing Equipment Regu lations. Cet appareil numérique de la classe A resp ecte toutes les ex igences du R èglement sur le m atériel brouil leur du Canada.
Regulatory comp liance notices 77 J apanese notice B SMI notice K orean noti ce Class A equipment Class B equipment.
Regulatory comp liance n otices 78 C hinese notice Class A equipment L aser compl iance This product may be pro vided with an optic al storage device (t hat is, CD or DVD drive) and/ or fiber optic transceiver.
Regulatory comp liance notices 79 T aiwan batt ery recycling no tice The Taiwan EPA req uires dry battery ma nufacturing or importing f irms in accordance with Article 15 of th e Waste Disposal Act to in dicate the recovery mar ks on the batteries used in sale s, giveaway or promotion.
Electrostatic dis charge 80 E lectr os tati c disc har ge Preventing elec trostatic discharge To prevent da maging the system, be awa re of the precaution s you need to follo w when setting up the system or handling parts.
Support and other resources 81 S uppo r t and other r eso ur ces H P contact info rmation For United States and worldwide contact information, see the Co ntact HP website ( http://www.hp.com/go/assistance ). In the United States: • To contact HP by phone, call 1 - 800 - 334 - 5144.
Support and other resources 82 Répar ati on par l e c li en t (C SR) Les produit s HP comportent d e nombreuses pièces CSR (Customer Self Repair = r éparation par le client) af in de minimiser les dé lais de réparation et faci liter le remplaceme nt des pièces défectueuse s.
Support and other resources 83 di costo solo in a lcune zone. In caso di necessità si può richiedere l' assistenza telefonica d i un addetto del centro di supporto te cnico HP. Nel materi ale fornito con una parte di ricam bio CSR, HP specifica se il cli ente deve restituire d ei componenti.
Support and other resources 84 de servicio de HP) ide ntifica que una reparaci ón puede llevarse a cabo mediante el uso de un componente CSR, HP le env iará dicho compon ente directament e para que realice su s ustitución.
Support and other resources 85 Afhankelijk van de le verbaarheid en de loc atie worden CSR - onderdelen verzonden v oor levering op de eerstvolgen de werkdag. Lev ering op dezelfd e dag of binnen v ier uur kan tegen m eerkosten word en aangeboden, in dien dit mogelijk is gezien de locat ie.
Support and other resources 86.
Support and other reso urces 87.
Support and other resources 88 B efore you contact HP Be sure to have th e following informatio n available before you call HP: • Active Health S ystem log (HP ProLiant Ge n8 or later products) Download and have av ailable an Active Health System log f or 3 days befo re the failure was detected.
Acronyms and ab breviations 89 A c r on y ms and abbr e v iati on s AMP Advanced Memory Protec tion BMC baseboard manageme nt controller CS cable se lect DAT digital audio tape IDE integrated device e.
Acronyms and ab breviations 90 PCI Express Peripheral Component Interconnect Express PCI -X peripheral component interconnect extended PDU power distribution unit POST Power - On Self Test PPM process.
Documentation feedback 91 Doc ument ati on f eedbac k HP is committed to pro viding documentation that mee ts your needs. To help us improve th e documentation, send any erro rs, suggestion s, or comments to Documentation Feedback ( mailto:docsf eedback@hp.
Index 92 A access panel 6 acoustics sta tement for Germany 79 application softw are problems 67 authorized r eseller 81 auto - configuration proc ess 31 B backup, restoring 66 batteries, insuffi cient.
Index 93 H hard drive LEDs 42 hard drive problems , diagnosing 58 hard drive, failu re of 58 hard drives, dete rmining status of 42 hardware options 11 hardware options in stallation 9, 11 hardware pr.
Index 94 processor problems 61 processo rs 61 R rack stability 38 rack warnings 38 RAID volume , creating 33 RBSU (ROM - Based Setu p Utility) 31 RDX drive, install 20 read/write errors 57, 58 recover.
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