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Model 8690 User Guide Session Initiation Pr otocol Mode.
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Notice This Inter-T el ® user guide is released by Inter-T el, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8 690 endpoint. The contents of t his user guide, which reflect curre nt Inter-T el standards, are subject to revi sion or change without notice.
P RODUCT D ISPOSAL I NSTRUCTIONS This symbol indicates that the product is classified as ele ctrical or electronic equipment and should not be disposed of with other com- mercial or household waste at the en d of its working life.
iii ©Inter-T el, Inc. March 2006 pri nted in US C O N T E N T S P A G E T able of Contents FINDING Y OUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . . . . .
iv C O N T E N T S P A G E MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Finding Y our Way SECTION CONTENTS P AGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . .
2 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y W ELCOME Y our new Model 8690 endpoint provides access to several features, each of which is described in this gui de.
3 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY A BOUT Y OUR E ND POINT Y our Model 8690 is a desk top endpoint th at uses the technology av ailable with a Per- sonal Data Assistant (PDA). The operating system on the endpoint is a customized version of Microsoft ® Windows ® CE .
4 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y End point Connectors Y our Model 8690 endpoint has various conn ectors that are required for an IP end- point. T wo light-emitting diodes (LEDs) on th e PC ports and LAN/Power jack indi- cate link status and the speed of the connections.
5 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Optional USB Devices Y ou can connect a standard USB device to your Model 8690 end point using a stan- dard USB cable (not included ) connected to the USB host port on the back of the end- point (see page 4 ).
6 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y Reset Button If your endpoint is equipped with a reset button on the back, pressing it immediat ely shuts down the operating syst em and any applications that are currently running on the endpoint, the screen goes blank, and the default settings are restored.
7 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY T ELEPHONE I NTERFACE The Model 8690 user interface contains elemen ts that simulate a traditional Inter-T el six-line display end point.
8 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y Feature Buttons The feature buttons are designed t o automate some of the commonl y-used functions, such as dialing an outside number . Each of these is described in the table below .
9 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Display and Menu The six-line display area of the interface provides basic syst em information as well as a menu to access more advan ced endpoi nt featur es. The first line of the display con- tains the extension and name of the user .
10 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y Unified Communicator Element s Unified Communicato r (UC) is a productivity tool designed to help you man age your communication effectively .
11 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Interface Skins Y ou can customize your endpoint’ s appearan ce by selecting a “skin” and applying it to the interface. All skin options include navigation buttons, a display , a dialpad, and feature buttons.
12 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y A BOUT THE O PERATING S YSTEM The operating system on the Model 8690 is a customized version of Microsoft W in- dows CE .NET v4.2. Wh en you first power up yo ur endpoint, the screen remains blank for approximately 10 second s.
13 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Input Panel The operating system incl udes an on-screen keyboard function called the Input Panel. When a feature requires you to enter characters, the Input Panel pops to the front of the screen.
14 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y System Registry The information stored in the W indows CE .NET registry is not accessible. The regis- try contains a number of setti ngs and preferences that are saved in two separate loca- tions for backup purpo ses.
15 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY A BOUT SIP M ODE Y our endpoint all ows you to communicat e with other devices o n your network using a text-based standards protocol called Session Initiation Protocol (SIP).
16 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y Inter-T e l voice mail systems support the fol lowing types of mailboxes: • Advanced Mailbox: If E-Mail Reader is enabl ed for your mailbox, you have access to voice mail, e-mail, and fax messages in your mailbox.
17 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messaging system that uses industry-stan- dard protocols for co mmunicati on and messaging. EM unifies commun ication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box.
18 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y Automatic S peech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels.
19 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY W HAT Y OU S EE AND H EAR Y our Model 8690 endpoi nt and the telephon e system come equipped with many fea- tures.
20 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y • Y our telephone system may be pro grammed for one or two dial tones. Systems with two dial tones have one for inte rcom calls and one for outside calls. • Many features “time out” if you wait too long before perform ing the next step.
21 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY G UIDELINES FOR U SING THE M ODEL 8690 E ND POINT It is recommended that you read the following guidelines before using your Model 8.
22 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y E ND POINT B ASICS Before you begin using your endpoint, take a moment to learn how t o complete basic tasks such as adjusting the angle of the endpoint, using the speaker and the micro- phone, and using a headset.
23 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Using the Message Button In today’ s busy world, it’ s almost guaranteed t hat someone will call you while you are on another call, away from your work station , or in DND. When this occurs, the other party can leave a message for you.
24 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y S ETTING U P V OICE M AIL T o begin using your mailbox you will need to complete a few basic set-up procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name.
25 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY 6. After the tone, record your first and last name. 7. When pr ompted, do one of the foll owing: • Say “Accept” or press again to accept the name. • Say “Replay” or press to replay the name you jus t recorded.
26 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y T o record/change your personal gr eeting: 1. Access your mailbox as d escribed on page 27 . 2. Say “Personal” or press to se lect the Personal Options Menu. 3. Say “Greeting” or press t o record/change your person al greeting.
27 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access your mailbox to retrieve it. Although voice mail displays are not supported in SIP mode, audio prompts are supported.
28 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y D ISABLING AND E NABLING ASR If your telephone system uses Ent erprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enable d.
29 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Calibrating the Screen . . . . . . . . . . . .
30 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED I NTRODUCTION Now that you know what your endpoint can do, it’ s time to start using it. In this sec- tion, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more.
31 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED S ETTING B ACKLIGHT O PTIONS T o save po wer and exte nd the life of th e di splay , you can set an option that will auto- matically shut of f the display’ s backlight.
32 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED C ONFIGURING VLAN P ORT S T o improve voice quality and security , your network administrator may place your endpoint in a V irt ual Local Area Network (VLAN).
33 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED U SING THE S YSTEM T RAY M ENU T o access the system tray menu, pr ess the system tray icon (see page 10 ) to display the menu. Menu-accessible options are discussed throu ghout this section.
34 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Appearances T ab T o set or edit options on the Appea rance tab: 1. Select Specify alternate appearance to change the default skin (see page 1 1 ) . 2. Select the UC functions where you would like to u se large icons.
35 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Advanced T ab T o set or edit options on the Advanced tab: 1. Enable or dis able the Auto Dia l optio n. If you enable this opti on, you must pro- vide a telephone numb er . When Auto Dial is enabled the @ symbol is high- lighted.
36 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED 4. Enable or d isable the following options: • Log to file : Diagnostics are logged to a fi le stored in the My Computer folder on the endpoint. This option is ON by default. NOTE: This file is stored in an area of the file system that will be lost if you reset the endpoint.
37 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Adding a .NET Passport NOTE: This option is only avai lable when you are logged on to UC. Microsoft Passport is a “universal login” service that allows users to log in to many W eb sites using one account.
38 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Auto Upgrade and Pending Upgrades Although your endpoint automa tically checks for upgrades, you can run the Auto Upgrade feature using the Advanced option on t he sy stem tray menu.
39 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED St ation Password NOTE: This option is only avai lable when you are logged on to UC. The station password allows you to quickly add your endpoin t as a device to UC. T o set the station password: 1.
40 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED I NST ALLING S OF TWARE AND F IRMWARE U PGRADES Y our endpoin t may be conf igured to down load software and fi rmware updat es from a configured server automati cally . If so, your endpoint will periodi cally check the server to see i f any updates are availab le.
41 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Operating System When a new version of the op erating system is download ed, the client a pplication exits, and the upgrade ap plic ation launches. A n upgrade of the operating system takes approximately 30 minutes to complete.
42 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Inst alling a New V ersion of Sof tware or Firmware When an upgrade is available, the Software Upgrade dialog box opens, and you are prompted to install the upgrade. T o install the upgrade immediately , press OK.
43 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. W ith your Model 8690 endpoint, you can make/receive intercom and outside calls and make emer gency calls.
44 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Placing Out side Calls W ith outsid e calls, you can talk to people w ho aren’t members of your telep hone sys- tem. When you make an outside call, howeve r , you must dial any area codes or long distance digits that your telephon e company requires.
45 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Receiving Calls When you receive an intercom or outside ca ll, you can either answer the call or redi- rect it (see page 49 ). T o receive an inter com or outsid e call, do one of the following: • Press the ANSWER menu button.
46 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED P LACING C ALLS O N H OLD Y our endpoint allows you to place up to two calls on hold. T o place a call on Hold: 1. Press Hold . 2. Hang up or place another call. T o return to a call that is on hold: Lift the handset and press Hold .
47 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, the Model 8690 endpoint has many advanced options for this feature. W ith your endpoint, you can transfer to another extension, voice mail, or even an outside line.
48 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at anot her endpoint.
49 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Redirect Call The Redirect Call feature allows y ou to forward any call that i s ringing on your end- point without having to answer the call. NOTE: Y ou cannot redirect ca lls to an extension th at is in DND or to a restri cted out- side number .
50 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED A CCESSING V OICE M AIL M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options.
51 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED 5. When the message has finished playing, you have the followi ng options: • Say “Replay” or press to replay the message from the beginning. • Say “Reply” or press to reply to the message.
52 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Recovering Deleted V oice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrato r). Any retrieved messages are then restored to your saved -message queu e.
53 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Recording and Sending V oice Mail Messages Y ou can record and send voice mail messages by accessing the record option on the main menu.
54 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED • Say or enter the mailbox nu mber or group list numb er . The system announces the name assigned to the mailbox number or group l ist number . Y ou have the following options: – Say “Y es” or press to accept the subscriber ’ s name.
55 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Canceling Unheard V oice Mail Messages Y ou can c ancel unretriev ed messages that you ha ve sent to individual s, but not m es- sages that you sent to group lists. T o cancel unheard voice mail messages: 1.
56 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED.
57 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Setting Endpoint Preferences . . . . . . . . . . . . . . . .
58 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move o n to th e advanced features. In this section, you’ll learn how to program your endpoint, use the voice mail directory , access your voice mailbox remotely , and perform various other functions.
59 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON Selecting a Ring T one The ability to chang e your ring tone is helpful i n close-quartered environments. If your ring tone is un ique, you can quickly identify when a call is ringing on your end- point.
60 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON S ETTING M AILBOX P REFERENCES Y our mailbox co ntains personal opti ons to allow you to cu stomize voice mail fun c- tions. However , before you change your voi ce mail options, you must first in itialize your mailbox (see page 24 ).
61 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length.
62 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON Changing the Call Screening T ransfer Method NOTE: The Call Screeni ng feature is availabl e only if it is enabled for your mai lbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox.
63 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON Programming a Fax Destina tion W ith the Inter-T el voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine.
64 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON Programming Remote Messaging NOTE: The Remote Messagi ng feature is available only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enab led for your mail- box.
65 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON T o set up r emote messaging for voice mail messages (if enabled): 1. Access your mailbox as d escribed on page 27 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Remote” or press .
66 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON S CREENING C ALLS If desired, you can screen calls that are tr ansferred from voice ma il .
67 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON U SING THE V OICE M AIL D IRECTORY W ith the voice mail directory , subscriber s and non-subscribers can use ASR (if enabled) or dialpad buttons to search for na mes in the directory . Subscriber names are automatically added to the directory when their mailbox is initialized.
68 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON T o perform a directory search: 1. Dial the voice mail number . 2. S ay “Directory” or press . 3. Say the last name of the person you are searching for or pr ess the appropriate dialpad buttons to spell the name (see page 67 ).
69 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Using UC SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Logging On and Off of UC . . . . . . . . . . . . . . . . . . .
70 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC I NTRODUCTION In this section you’ll learn how to l og on and off of Unified Communicato r (UC) and use UC views to access advanced endpoi nt features and presence management options.
71 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC U SING UC V IEWS This section provides instructions on ho w to use UC features and options from your Model 8690 endpoi nt. Placing a Call The most common task you can complete using UC is to place a call.
72 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC U NIFIED C OMMUNICATOR V IEW The Unified Communicator view displays an icon of your current status next to your current location in the upper-left portion of the screen. The icon indicates that you are available.
73 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Performing a Search NOTE: Y ou must use the Web Client to use the Advanced Searc h function. ALSO: Unified Communicator will automaticall y try to eliminate duplicate results from the search results list.
74 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Device icons Indicates that the DND status for the device is currently unknown. This icon displays if the type-ahead results display a device t hat is not currently in your address book. Press this icon t o retrieve the status.
75 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC 4. When the search is complete , do any of the following: • T o add the search r esult to the address book or speed-dial list: a. Select the search result. b. Press Add to Address Book or Add to S peed Dial .
76 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Redialing a Number The Redial feature displays the last five ou tgoing cal ls (from the call log) as but tons containing information about the call. Y ou can press one of the buttons to place a return call.
77 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Wo rking With the Speed-Dial List If you have added contacts to your speed-dial list, the li st is located below the Sear ch , Redial , and Favorites buttons (the location may vary depending on the display skin used).
78 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC M ESSAGES V IEW The Messages view displays a list of voic e mail, station, and system messages. Addi- tional details are provided when pressing . The messages are listed in a table contain ing the following columns: • From: Specifies the message typ e.
79 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC C ALL L IST V IEW The Call List view displays a list of your current call s. These include calls that are ringing, connected, or holding. The Call List view automatically appears any time you place or receive a call and re main active until you nav igate to a different view .
80 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC • Call Control Buttons: Below the call list, buttons appear that allow you to con- trol the selected call(s). If you select a call from the cal l list, the s tate of the call determines which Call Control buttons are display ed.
81 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC T o save a new telephone number for an identified contact: 1. Select the contact type to associate w ith the number (e.g., Mobile, Home, etc.). 2. Press OK to store the numb er or Cancel to cancel.
82 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC T o create a confer ence call, us e one of the following options: • If you want to confer ence selected or hol ding calls : Select two or more connected or holding calls in your call list. Press .
83 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC C ALL L OG V IEW The Call Log view allows you to view a hi story of your recent calls. For each call, you can view call details such as the call ty pe, date and time of the call, and the name and number of the person that called.
84 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC • Name/Number: Displays the name and number of the caller or called party (i f available).
85 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC T o sort the call log: 1. Press Call Log on the endpoint display . 2. Press any of the call l og columns to sort the call log by date and time, name and number , or call result. T o return a call: 1.
86 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Call Det ails Dialog Box The call log Details dialog box displays th e following call information: • Ty p e : Displays the call ty pe (incoming or outgoin g) with an icon (see page 80 ) and text.
87 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC A DDRESS B OOK V IEW NOTE: Y ou must use the Web Client to Sync hronize your UC Address Book and to add, edit, and delete Groups. The Address Book view is where you st ore and work with your cont act information.
88 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Filtering Address Book Cont acts The tabs located at the bott om of the Add ress Book table allow you to filter contacts. T o filter the cont act list: 1. Press Address Bo ok on the display . 2.
89 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC 2. Check the S tatus column for text information about the current account or device status. T o add a simple contac t to your address book: 1. Press Address Book on the endpoint display . (The list appears empt y if no con- tacts have been added.
90 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Adding a Linked Cont act A linked contact is connected to a UC acco unt or device in the system.
91 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC T o access and edit address book contact information: 1. Press Address Bo ok on the interface. The Address Book view appears. 2. Press the contact you want to edit, then press Edit . Y ou can also doubl e-press the contact to enter edit mode.
92 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC • Home: Includes the following fields: – Home Str eet Address (64-character limit) – Home Primary Phone (64-character limit) – Home S.
93 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC C ALL R OUTING V IEW NOTE: Y ou must use the Web Client to set up your Call Routing rules and to create Greetings . The Call Routing view allows yo u to view and enable or di sable the call routi ng rules you created on your PC desktop using th e UC W eb Client.
94 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Receiving St atus Change Alert s The Status Change alert appears any time a status of someone in your UC speed-dial list changes.
95 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 E-Mail Reader Features . . . . . . . . .
96 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature.
97 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and yo ur remote fax and e-mail messages in one conv enient location.
98 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 24 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc.
99 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-ma.
100 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER T o enter your e-mail password: NOTE: T o repeat menu instructions, say “Help” or press at any time.
101 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER A CCESSING E-M AIL M ESSAGES NOTE: By default, the message lamp on your endpoin t lights when y ou receive a new voice mail message. Althoug h the lamp can be progra mmed for other functions, it can- not be programmed to indicate that you have receiv ed a new e-mail message.
102 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER T o access your e-mail with E-Mail Reader: NOTE: T o repeat menu instructions, say “Help” or press at any time. 1. Access your mailbox as d escribed on page 27 . 2. Say “E-Mail” or press to listen to yo ur e-mail messages.
103 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER NOTE: Y ou cannot forward an e-mail messa ge to a ma ilbox or group l ist. When you forward an e-mail message, the e-mail is converted to a fax and for- warded to the fax destination telephone number that you specify .
104 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER A CCESSING F AX M ESSAGES NOTE: By default, the me ssage lamp lights when you receive a new voi ce mail mes- sage. Although the lamp can be programme d for other functions, it cannot be pro- grammed to indicate that you have received a new fax message.
105 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator).
106 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type.
107 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by media type.
108 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER.
109 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 What the Administrators Can Do for Yo u . . . . . . .
11 0 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE I NTRODUCTION If you want to know more about your en dpoint and voice mail system , this is the sec- tion for you. With additional information and F AQs, y ou should be able to find answers to most of y our questions.
111 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with you r endpoint or voice mailbox, re fer to this se ction before you con tact the appropriate administrator or your local Inter-T el provider .
11 2 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE Q7. Can I stor e applications and dat a on my endpoint? A7. The Mounted V olume folder is the only location on the end point where data and files persist across power loss and resets.
11 3 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE Q12. Why don’ t I have e-mail and fax messages in my mailbox? A12. If your mailbox is the standard voice mailbox (see page 16 ), you will not receive e- mail and fax messages in your mailbox.
11 4 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version.
11 5 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE NOTES.
11 6 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE.
11 7 Inter-T el ® Model 8690 User Guide (SIP Mode) Index A Abbreviations 9 About Tab 3 6 About This Guide 2 About Voice Mail 17 About Your En dpoint 3 Accessing e-mail messages 101 fax messages 104 A.
11 8 Inter-T el ® Model 8690 User Guide (SIP Mode) D Default Feature Codes 114 Defaults feature codes 114 mailbox password 24 Deleting a Call Log Entry 85 Deleting a Linked Contact 90 Deleting Messag.
11 9 Inter-T el ® Model 8690 User Guide (SIP Mode) G Greetings 25 Group Listen Using the Speaker 22 Guidelines for Using the Model 8690 En dpoint 15, 21 H Handset Jack 3 Headset Jack 3 Hearing Aid-Co.
120 Inter-T el ® Model 8690 User Guide (SIP Mode) R Receiving incoming call alerts 94 intercom calls 44 new message alerts 93 outside calls 45 status change alerts 94 Recording and sending voice mail.
121 Inter-T el ® Model 8690 User Guide (SIP Mode) V Viewing Call Details 86 Viewing Call Routing Rules 93 Virtual Local Area Network (VLAN) 32 VLAN ID 32 Voice Mail administrator 15 messages listenin.
122 Inter-T el ® Model 8690 User Guide (SIP Mode).
V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” .
Part No. 550. 8025 Issue 1 1, March 2006 A661/9136A.
Een belangrijk punt na aankoop van elk apparaat Inter-Tel 8690 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Inter-Tel 8690 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Inter-Tel 8690 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Inter-Tel 8690 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Inter-Tel 8690 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Inter-Tel 8690 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Inter-Tel 8690 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Inter-Tel 8690 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.