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L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON T abl e o f Co nte nts Us er Man ual pag e 1 T able of Contents 1. Introduction................................................................................................................. 6 1.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON T abl e o f Co nte nts Us er Man ual pag e 2 4.8.3. Deleting a Group ........................................................................................................... 42 4.8.4. Adding/Removing Users from a Group .
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON F orewo rd Us er Man ual pag e 3 Copyrights Copyright © 2010 LaCie. All rights re- served. No part of this publication may be reproduced, store.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON F orewo rd Us er Man ual pag e 4 This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON F orewo rd Us er Man ual pag e 5 IMPORTANT INFO: 1GB = 1,000,000,000 bytes. 1TB = 1,000,000,000,000 bytes. Once format- ted, the actual available storage capacity varies depending on operating environ- ment (typically 10% less).
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Int rod ucti on Us er Man ual pag e 6 1. Introduction Congratulations on your purchase of a LaCie 2big Network 2. De- signed to satisfy the data sharing and backup needs of small offices, the LaCie 2big Network 2 represents the new generation of shared storage with security.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Int rod ucti on Us er Man ual pag e 7 1.1. Minimum System R equirements 1.1.1. Windows users ✦ Computer with an Ethernet network adapter ✦ Windows XP, Windows Vista, or Windows 7 ✦ Minimum free disk space: 600MB recommended ✦ Web browsers: Internet Explorer 7.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Int rod ucti on Us er Man ual pag e 8 1.2. Bo x Content 1. LaCie 2big Network 2 2. Ethernet cable 3. USB 2.0 cable 4. External power supply 5. Drive stand for upright use 6. Disk drawer key 7. Utilities CD-ROM with software and User Manual 8.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Int rod ucti on Us er Man ual pag e 9 1.3. Hard Drive Heat Management Heat Dissipation Design The LaCie 2big Network 2’s metal body is ideal for naturally dis- sipating internal drive heat. Its unique design actually draws heat away from the internal drives toward the external casing.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Int rod ucti on Us er Man ual pag e 10 H?? E:G ^L:M : :NL;; HG =>LB@G>=;RG>BEIHNE MHG 1.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Int rod ucti on Us er Man ual pag e 11 1.4.3. LED Behavior The front and rear LED indicate drive status and activity. This section describes the behavior of the LED indicators. TECHNICAL NOTE: Even if you have turned off the front LED using the Dashboard ( 4.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Con nec ting to a Netw ork Us er Man ual pag e 12 The 2big Network 2 can be connected directly to a computer via USB or to your network via Ethernet. This chapter explains how to connect your hard drive to your network.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Con nec ting to a Netw ork Us er Man ual pag e 13 2.1. STEP 1: Connect the P ower Supply 1. Connect the power supply to a wall outlet and to the LaCie 2big Network 2 ( Fig. 03 ). Now move on to step 2, section 2.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Con nec ting to a Netw ork Us er Man ual pag e 14 2.2. STEP 2: Connect the Ethernet Cable 1. Connect the Ethernet cable to the Ethernet port on the back of the LaCie 2big Network 2 ( Fig. 04 ). 2.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Con nec ting to a Netw ork Us er Man ual pag e 15 2.3. STEP 3: Connect using LaCie Network Assistant LaCie Network Assistant software detects all LaCie network-attached storage devices on your network and gives you easy ways to connect to or configure them.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Con nec ting to a Netw ork Us er Man ual pag e 16 Connect to the LaCie 2big Network 2: 1. Launch LaCie Network Assistant and use it to open the Dash- board (administration page). Windows Users Select LaCie Network Assistant in Start/Programs.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Con nec ting to a Netw ork Us er Man ual pag e 17 2.4. STEP 4: Completing the Setup Wizard The first time you log in to the Dashboard, the Setup Wizard will load in you browser ( Fig.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Con nec ting to a Netw ork Us er Man ual pag e 18 2.5. P ower Button Functions The multi-function front LED/button allows you to activate/deacti- vate sleep mode and reset to default. ✦ Activate sleep mode: This mode can be triggered by either: a.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Con nec ting to a Netw ork Us er Man ual pag e 19 2.6. Assigning a Static IP Address Most networking routers are DHCP servers, meaning that the router will automatically assign the 2big Network 2 an IP address.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 20 There are several ways to access and transfer files located on the 2big Network 2. Follow the links below for more details. 3.2. Accessing Shares Using LaCie Network Assistant 3.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 21 3.2. Accessing Shares Using LaCie Network Assistant When your computer is conne.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 22 3. You will be logged on as a guest and the share will open in a Finder window (Mac) or an Explorer window (PC).
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 23 3.2.1. Switching User By default, you will be logged in as a guest, and will not therefore have access to private shares.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 24 3.2.2. Map Shares If you would like a shortcut to accessing 2big Network 2 shar.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 25 3.3. Accessing Shares Using File Browser The Dashboard features an interactive file browser that allows you to manage and transfer files via HTTP protocol.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 26 3.4. Accessing Shares via USB The 2big Network 2 can be connected to your network via Ethernet or directly to a computer via USB. This chapter explains how to con- nect your hard drive to a computer.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 27 3.4.1. STEP 1: Connecting the USB cable IMPORTANT INFO: You must allocate space to USBShare before connecting the drive to your computer.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 28 3.4.2. STEP 2: T urn On the Drive 1. Connect the power supply to a wall outlet and to the LaCie 2big Network 2 ( Fig. 28 ). 2. Turn on the drive by pressing the power button on the back of the drive ( Fig.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 29 3. 4.3 . Di sco n ne c ti n g th e U S B C on ne c ti o n External USB devices feature “plug & play” connectivity, which means that your drive can be connected and disconnected while the computer is running.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 30 3.5. Accessing Shares through the Internet You can access your 2big Network 2 through the internet. For in- formation on establishing the connection, see 4.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 31 3.6. Accessing Shares via FTP The FTP protocol is used to transfer files from one computer to an- other through a local network or over the internet.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 32 3.7. Multimedia Server Once you have established the network connection between your computer and the 2big Network 2, you can configure your 2big Network 2 to act as a UPnP multimedia server.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Acc ess ing & T ran sfe rrin g F iles Us er Man ual pag e 33 3.8. iT unes Music Server The 2big Network 2 can act as an iTunes Music server, streaming audio files located on unprotected shares to a computer on the net- work running iTunes.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 34 The LaCie 2big Network 2 features an easy-to-use browser-based tool for configuring the drive and administering users, called the Dashboard.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 35 4.1. Dashboard: Accessing There are two ways to access the Dashboard, using the LaCie Net- work Assistant and using a browser.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 36 4.2. Dashboard: W elcome P age The welcome page contains links to helpful documents from the LaCie Website ( Fig. 39 , a) and a table listing the different pages that make up the Dashboard ( Fig.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 37 4.6. Dashboard: General Settings This page allows the administrator to modify some of your 2big Net- work 2’s general parameters.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 38 ✦ UPnP: This feature allows your 2big Network 2 to act as a UPnP multimedia server.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 39 4.7. Dashboard: Users This page allows you to manage user accounts. See below to learn how to accomplish user management-related tasks ( Fig.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 40 4.7.2. Deleting a User 1. Click the gray “x” to the right of the user listing in the table. 2. In the confirmation box, click Delete ( Fig.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 41 4.8. Dashboard: Groups This page allows the administrator to manage groups. Groups help to simplify users management and access to shares.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 42 4.8.3. Deleting a Group To delete a group, click the edit icon to the right of the group’s listing ( Fig. 51 ). In the window that opens, click Delete this group .
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 43 4.9. Dashboard: Shares Shares – network folders – comprise the storage capacity of the 2big Network 2.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 44 4.9.4. Setting/Modifying Access Rights for Users/Groups To modify access rights to the share for users or groups, follow the instructions below (and refer to Fig.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 45 4.10. Dashboard: Network This page allows you to modify your 2big Network 2’s network set- tings. Note that there are two tabs to the page, standard and ad- vanced.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 46 4.10.2. Advanced Settings Proxy Configuration: The 2big Network 2 can be configured to con- nect to a proxy server. Fill in the server URL, port, and optional authentication information and click Apply .
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 47 4.11. Dashboard: Drive Information This page shows you information about disk usage and will allow you to reformat your drive.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 48 4.11.2. Modifying the USB Share Capacity Under the heading USB Drive , click the number under the heading Capacity to modify the amount of capacity to be allocated for the USB access.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 49 4.12. Dashboard: Eco Management Status light on: Uncheck this box to turn off the blue light. Note that this will not disable warning indicators.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 50 4.12.1. UPS Management The 2big Network 2 supports UPS (uninterrupted power supply) management. If you connect a supported UPS device to the 2big Network 2’s USB port, in the Dashboard you will see modifiable parameters.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 51 4.12.2. W ake on LAN You can use LaCie Network Assistant (LNA) to wake your 2big Net- work 2. First time you use WOL: 1. You’ll need your drive’s MAC address.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 52 4.13. Dashboard: Support The support page will allow you to access the system log and set up email alerts. System log: Click the Clear button to purge the system log.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 53 4.13.1. Email Notification Events The following events will trigger an e.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 54 4.14. Dashboard: Download The 2big Network 2 Dashboard features a torrent server that will allow you to download torrent files ( Fig.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 55 4.15. Dashboard: Copy This page will allow administrators to set up backups ( Fig.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 56 4.16. Dashboard: External P orts This page provides you with information on devices connected to the 2big Network 2’s USB or eSATA expansion port.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 57 4.16.1. Connecting an External Hard Drive You can connect an external USB or eSATA hard disk or USB key to back up the data on your LaCie 2big Network 2 or as a way to add storage capacity.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 58 F ig. 80 F ig. 81 F ig. 82 4.17. Dashboard: RAID This page will allow you to monitor and change the RAID array ( Fig. 80 ). 4.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 59 F ig. 83 F ig. 84 RAID 0 A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 Disk 1 Disk 2 RAID 1 A1 B1 C1 D1 E1 A1 B1 C1 D1 E1 Disk 1 Disk 2 4.17.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 60 F ig. 85 F ig. 86 F ig. 87 4.17.3. Installing a New Disk To remove a disk: 1. The drive tray may be locked. To unlock it, use the drawer key to turn the lock until the slot is vertical ( Fig.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 61 F ig. 88 F ig. 89 F ig. 90 4.18. Update P roduct Software LaCie may improve your network hard drive’s software or add new features over time.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 62 F ig. 91 F ig. 92 F ig. 93 4.18.2. Method 2: Update with LaCie Network Assistant Software This update procedure will not erase your configuration or files saved to the drive.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Adm ini ster ing Y our L aCi e 2b ig Netw ork 2 Us er Man ual pag e 63 4.19. R eset to Factory If for any reason you wish to reset your d2 Netwo.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON T ech nic al I nfo rma tion Us er Man ual pag e 64 5.1. Optimizing Data T ransfers Data transfers are the flow of data that accomplishes a task, usually related to moving data from storage to computer RAM, or between storage devices.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON T roubl esh ooti ng Us er Man ual pag e 65 In the event that your LaCie 2big Network 2 is not working correctly, please take a look at the following Troubleshooting sections and at the FAQs published on our web site – www.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON T roubl esh ooti ng Us er Man ual pag e 66 6.3. T roubleshooting the Network Connection Problem Question Solution The USB drive/key or USB printer connected to the USB expansion port is not recog- nized.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON T roubl esh ooti ng Us er Man ual pag e 67 The system doesn’t appear on the network. By default the LaCie 2big Network 2 is configured to retrieve its IP address from a DHCP server.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON T roubl esh ooti ng Us er Man ual pag e 68 6.4. T roubleshooting the USB Connection 6.4.1. Mac Users Problem Question Solution The USB drive/key or USB printer connected to the USB expansion port is not recog- nized.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON T roubl esh ooti ng Us er Man ual pag e 69 I cannot copy a file larger than 4 GB to the drive. Are you connected to the computer via USB? When you connect the 2big Network 2 to a computer via USB, the USB share of the drive that mounts on the computer is for- matted in MS-DOS (FAT32).
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON T roubl esh ooti ng Us er Man ual pag e 70 The drive is not recognized by the computer. Does your computer’s operating system support the file system? Check your computer’s documentation and see section 6.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON T roubl esh ooti ng Us er Man ual pag e 71 The drive is making clicking noises. Is the sound “soft clicking” or “hard clicking”? Soft clicking can be the normal sound of the drive working.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Con tac ting Cu sto mer Sup port Us er Man ual pag e 72 Before Y ou Contact T echnical Support 1.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON Con tac ting Cu sto mer Sup port Us er Man ual pag e 73 7.1. LaCie T echnical Support Contacts LaCie Asia http://www.lacie.com/cn/contact/ LaCie Australia http://www.lacie.com/au/contact/ LaCie Belgium http://www.
L aC ie 2bi g N etw ork 2 • DE SIGN BY NEIL POUL T ON W arr ant y In for mati on Us er Man ual pag e 74 This Limited Warranty applies only to hardware products manufac- tured by or for LaCie that can be identified by the “LaCie” trademark, trade name, or logo affixed to them.
Een belangrijk punt na aankoop van elk apparaat LaCie 2big Network 2 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen LaCie 2big Network 2 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens LaCie 2big Network 2 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding LaCie 2big Network 2 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over LaCie 2big Network 2 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van LaCie 2big Network 2 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de LaCie 2big Network 2 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met LaCie 2big Network 2 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
