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P ARTNER Endeavor ™ Communications System Programming and Use 518-458 -100 Comcode 108 3408 03 Issue 2 August 19 98.
Copyright © 19 98, Lucent Technologies Lucent Technologies 518- 458-100 All Rights Reserved Issue 2 Printed in U.S.A. August 1998 Notice Every effort has been made to ensure t hat the information in this book is complete and accurate at the t ime of printing.
Fede ral Communi ca tion s Commission (FCC) Interfe ren ce Info rmat ion References to FCC regulations are not applicable outside of the U.S. Class A Compli ance This eq uipment, i n the 5-Slot c onfi.
Repair Instructions: If you exper ience tr ouble be cause y our equip ment is malfunct ioning , the FCC req uires th at you disc onnect th e equip ment from the networ k and not use i t until the probl em has b een correct ed.
T o prev ent over loading, the Load Num ber (LN ) assigned to eac h termin al device denotes th e perce ntage of the total load to be conn ected to a teleph one loop u sed by the devic e.
Contents i Abou t Th is Gu ide vii ■ Purpos e vii 1 Overview 1-1 ■ Feature s and C apabiliti es 1-1 ■ Syste m Componen ts 1-3 ■ Auxil iary Equi pment 1-13 2 Programming 2-1 ■ Overv iew 2-1 .
Contents ii ■ Answer ing Machi nes 4-4 ■ Auto A ttendant 4-8 ■ Credit Card Sc anners 4-9 ■ Fax Machi nes 4-10 ■ Modems 4- 18 ■ Night S ervice wit h Auxiliar y Equipme nt 4-20 ■ Voice Mes.
Contents iii ■ Call Park 5-49 ■ Call Pickup ( I6XX) 5-51 ■ Call Waiting (#316) 5-52 ■ Caller ID 5-54 ■ Caller ID Inspec t (F17) 5-56 ■ Caller ID Name Dis play (F 16) 5-58 ■ Caller ID Typ.
Contents iv ■ Hunt Grou p Extens io ns (#505 ) 5-121 ■ Interc om Dial Ton e (#309) 5-123 ■ Joini ng Calls 5-124 ■ Last Num ber Redi al (F05) 5-126 ■ Line A ccess Mod e (#313) 5-128 ■ Line .
Contents v ■ Syste m Passw ord (#403) 5-201 ■ Syste m Releas e Status ( F59) 5-202 ■ System Res et —Pr ogramm ing Saved (#728) 5- 203 ■ Syste m Speed Di al Numbers 5-205 ■ Syste m Time (#1.
Contents vi A Specifi cations A -1 B Maintenance, Repair, and Ordering Information B-1 ■ Mainten ance B-1 ■ Repair Informat ion B-1 ■ Lucent Technol ogies Limi ted Wa rranty and Lim itatio n of .
vii About This Guide Purpose This guid e is inte nded for the S ystem M anager . It explai ns what the P ARTNER Endea vor™ can do, prov ides instr uctions for programming and using the sys tem, and tells how to get the most ou t of the system’s many features an d capa bilities.
About This Gui de viii ■ Daily Operat ion. Depend ing on how yo ur syst em is set up , you may nee d to oversee some of the sys tem’s daily op erations . For exa mple, you may need to tur n on Nigh t Service at the end o f each day before l eaving t he office.
Purp ose ix Important Safety In structions The following list provides basic safety precautions th at should always be followed when using your teleph one equipment: 1. Read and un derstand all instructions . 2. Follow a ll warnings a nd instruct ions marked on the pro duct.
About This Gui de x.
1-1 Overview Featur es and Capabilities The foll owing li st provide s an o verview of the P ARTNER Endea vor™ Communic ations S ystem’s featur es.
Over view 1-2 ■ Power fai lure oper ation with a standar d phone, al lowing y ou to m ake calls from ext ension 10 during a power fai lure while retaining p rogram med equipmen t settings for up to four day s. (An opti onal Unint erruptible Power Supply , or UPS, is also av ailable to allow f ull equi pment o peration dur ing a power fai lure.
System Comp one nts 1-3 System Components Modular hardwar e design makes the sys tem easy to instal l and expand. T he bas ic system consis ts of a P ARTNER Ende avor proc essor mod ule, whic h suppor ts three li nes and e ight exten sions.
Over view 1-4 C om bo C ombo MUSIC ON HOLD Endeav or -34 P ARTNER Endeav or 362 Processor Module E C S 3 6 2 E C C om bo C om bo Endeav or -6 - - Expansion U (for extension jac ks on last 2 ports of Endeavor 362 Pr ocessor Module or 362EC Expansion Module) - - Endeav or -18D Endeav or -18 Figur e 1- 1.
System Comp one nts 1-5 Configurat ions The syst em can have one of three b asic co nfiguration s: ■ Stand-a lone P ARTNER End eavor 36 2 process or modul e. This configur ation does not u se a car rier . ■ 2-Slot Carr ier , which can hold up to two modules.
Over view 1-6 with Caller ID to the line ja cks. Any users with s ystem displ ay phones who receiv e calls on Cal ler ID lines will get Calle r ID. For more i nformatio n, see “ Caller ID ” in Chapter 5.
System Comp one nts 1-7 ■ Automatic Syste m Answer/Di rect Exten sion Dial PC Card ■ P A RTNER V oic e Messag ing PC Car d For in formatio n on in stalling PC Cards , see P ARTNER PC Card Installation Instruc tions .
Over view 1-8 System mode is d etermine d by the c onfigu ration o f the proc essor mod ule. B y default, th e syste m is co nfigured for Key m ode. Changi ng to Hybr id mode requires modifyi ng the processo r module.
System Comp one nts 1-9 System phone use rs can press any of the a vailable po ol buttons on the ir phones or they can enter the pool a ccess code at i ntercom dial tone to make an outside call.
Over view 1-10 T elephones System T elephones This guide refers to Lucen t T echn ologies telephon es specific ally desig ned to wor k with the s ystem as s ystem ph ones. Thes e include th e P A RTNER Endeavor -34D, P A R TNER Ende avor-18D, P ARTNER E ndeavor-1 8, and P ARTNER En deavor-6 telephone s.
System Comp one nts 1-11 T able 1-3. P AR TNER Endeav or -Model Syst em Phones 34D 18D 18 6 Tot al Num ber of Progra mmable Buttons w ith Sta tus Lights 32 16 16 4 Tot al Num ber of Progra mmable Butt.
Over view 1-12 Inter com Autodialers P A R TNER Ende avor-mode l syst em phones support the P ARTNER-CA48 Ca ll Assistan t Intercom Autodialer at extens ions 10 and 1 1. The autod ialer p rovides Auto Dia l buttons for al l of the extens ions in y our system.
Auxi liar y Equ ipmen t 1-13 Enhanced T ip Ring Ports There ar e eight En hance d T ip Ring po rts per process or module an d 362E C expansi on mod ule. The top six statio n ports s upport o nly Enha nced Tip Ring devices a nd the botto m two ports support bo th Enh anced T ip Ring and Ti p Ring devices.
Over view 1-14 Connecting S tandard Devices Y ou ca n connec t a standard devic e so tha t it is on an ex tension by itself, o r so t hat it shar es an ext ension wi th another piece of equip ment (eit her anothe r standa rd device or a system p hone) as long as t he REN o f the two dev ices to gether does not excee d 2.
2-1 Pr ogramming Overview After the system hardwar e is instal led, you can c ustomize th e system and indivi dual telep hones. T his chapter explains how to use programmi ng to accompl ish that. There ar e two types of program ming: ■ System Programming allows y ou to cust omize t he system t o meet th e needs of y our bus iness.
Progra mming 2-2 Hardwar e Cons iderations Progra mming pr ocedure s use line and ex tension n umbers. The lin e number represent s the lin e jack o n a P ARTNER Ende avor 362 processo r or 362EC expansi on mod ule to whic h the o utside l ine is c onnected.
Initial S yste m Setup 2-3 Initial System Set up After the control unit is install ed, you s et up the sy stem us ing a com binati on of syste m and telephone progra mming proc edures.
Progra mming 2-4 ■ Line Ringing (Cent rali zed T e lephone Progr amming) to spec ify when a li ne will sta rt ringing at eac h extension that ha s the lin e. For a dditional informat ion ab out line rin ging opti ons, see ‘ ‘Programming a Receptionist’ s Extension’’ on page 2-23 .
Initial S yste m Setup 2-5 For exten sions with st andard pho nes, set Automatic Line S election to interco m firs t. This e nable s st andard p hones to acces s equip ment fe atures, includi ng int ercom cal ling. Whe n users lift the h andse ts on stan dard phones, th ey hear intercom d ial tone.
Progra mming 2-6 ■ Fax Machi ne Exte nsions (#6 01) , Doorphone Extension (#604 and #605) , Doorphone A lert Extensions (#606), AA E xtensions (#607) , External Ho tline (# 31 1) , or Hotl ine (#6 03) to ide ntify the exten sion as on e of these e quipment t ypes.
Changing S etting s after Inst allation 2-7 ■ Pool Exten sion Assi gnment (#314) ■ Pool Line Assignment (#207) ■ P ARTN ER V oice Messaging PC Car d For more informat ion ab out settin g these fea tures, s ee Chapt er 5, ‘ ‘Feat ure Reference.
Progra mming 2-8 If you add an outsid e line to your sy stem for us e in an e xisting pool, use Dial Mode (#201) if the new li ne is a rota ry line and Pool Line Assignment (#207) t o add the li ne to an existing p ool.
Changing S etting s to Suppor t PBX or Cen trex Se rvices 2-9 Changing Settings to Support PBX or Centr ex Ser vices This se ction appl ies only if you use PBX or Centrex ser vices with yo ur system. If it does not a pply , go t o the ne xt secti on, “System Programming Options .
Progra mming 2-10 Speed Dial and Auto Dial Numbers When you prog ram numbe rs outs ide the PB X or Cen trex sy stem as Speed Dia l and Auto Di al numbe rs, includ e the PBX or Centrex system di al-out code “9” on most sy stems), fol lowed by one or mo re pause s, in the store d number .
System Prog ramming Op tio ns 2-11 IMPOR T ANT : While p rocedur es that res trict di aling are v ery effective , abso lute prote ction against m isuse c annot be g uaranteed .
Progra mming 2-12 Con troll ing C a lls o n Outs id e Lin es When an e xtension is a llowed ac cess to an outs ide line or pool , you can use the following proced ures to con trol cal ling: ■ Outgoi.
System Prog ramming Op tio ns 2-13 Ta b l e 2 - 2 provid es examp les of setti ngs that c an be u sed to rest rict an extensio n’s dialing once it g ets an outs ide line or pool.
Progra mming 2-14 T o over ride al l dialin g restric tions exc ept Line Acc ess Res triction (#30 2), pool Access Restr icti on, a nd Night Service with System P assword (#403) , us e Allowed Phone Number Lists (#407) to create u p to eight lists of outside numbers that other wise-res tricted ex tensions can di al.
System Prog ramming Op tio ns 2-15 — Music-On- Hold V olume ( #614) contro ls th e vol ume at wh ich t h e music pl ays when the Mus ic-On- Hold jack is active.
Progra mming 2-16 — VMS Hunt Schedule ( #507) dete rmines when ou tside ca lls sho uld ring the VM S Hunt Grou p (always, day only , or night only) depe nding on the sta tus of the Night Service Button (#503) at ex tens ion 10.
Using Sy stem Pr ogramming 2-17 Backup Programming—Manual (#12 4) enab les y ou to ini tiate a backup o f your system and teleph one progr amming settin gs whenev er you feel that it is necessar y . It is reco mmended tha t a back up be per formed afte r any ch ange to the system or telep hone prog ramming.
Progra mming 2-18 Y ou use the follo wing spec ial butto ns while programmi ng: ■ N and P cycle forward and backwar d throug h the programmi ng proc edures.
Using Sy stem Pr ogramming 2-19 Figur e 2-2. Pr ogramming Overlays fo r P AR TNER En deavor -Model 1 8D and 34D Phones Next Procedure Feature Prev Procedure Next Item Remove Next Data Prev Item Prev D.
Progra mming 2-20 Button Locat ions When pr ogrammin g from a P ARTNE R Endeavo r model p hone a t extension 1 0 or 1 1, keep in m ind tha t the button you pres s at the p rogramm ing exte nsion may be in a differen t location o n the p hone to which the p rogramm ing ap plies.
Using Sy stem Pr ogramming 2-21 Figur e 2-3 . Button Locati ons on P AR TNER Endea vor -Mod el Phones Intercom Intercom Ext. Message AB C D MN O P QRS T GH EF KL IJ Intercom Intercom Message Ext.
Progra mming 2-22 Changing Pr ogramming T ype When you are in p rogramm ing m ode, you c an move b etween S ystem Progra mming and Centra lized T elepho ne Progr amming. T o ch ange to Centrali zed T ele phone Pr ogrammin g when you are in S ystem P rogrammin g, press c .
Telepho ne Progr amming O ptions 2-23 Personal Speed Dialing Person al Speed Dial nu mbers a re outsi de phone n umber s that a us er dial s by pressi ng f (or # on a sta ndard pho ne) plus a two-di git co de.
Progra mming 2-24 Backup Answeri ng Options T o as sist the r eceptioni st in han dling calls, conside r the fol lowing fea tures: ■ Automatic System An swer . Useful d uring peak calling periods to answe r outside c alls wh ile the rec eptionis t is bus y on other c alls.
Telepho ne Progr amming O ptions 2-25 Button Pr ogramming The P A RTNER Endeavor- 34D phone sho wn in Figure 2-4 illustrat es the followi ng progra mmed button s in addi tion to so me othe r system features: ■ Exte nsion Numb ers . Auto Dial button s are program med for extens ions 1 1 through 2 8.
Progra mming 2-26 Alterna tively , an I ntercom Autodial er for th e extens ions the recepti onist di als mos t frequentl y can be used. This leaves bu ttons o n the phone free for more fea tures and phone numbers .
Using T elephone Programmi ng 2-27 Using Centr alize d T elephone Pr ogramming Use Centr alized T el ephone Programm ing to p rogram feat ures or s tore tele phone numbers for in dividua l ext ensions fr om exte nsion 10 or 1 1. Most feat ures al so can be program med on a system ph one at th e user ’s exte nsion.
Progra mming 2-28 34-button phones i n the system , you mus t use a 34 -button di splay phone to program s ince an 18-b utton pho ne cannot be used to progra m a 34-butt on phone. T o prog ram a pho ne from ex tension 10 or 1 1, use the follo wing proced ure: 1.
Using T elephone Programmi ng 2-29 5. Pr ogram P ersonal Speed Dial Numbe rs, Auto Dial n umbers, or system features as desc ribed in Cha pter 5 . T o eras e the curr ent progr amming f rom a butt on, press th e button , then press ! . 6. T o chan ge the sett ings for another extensio n, press c , then dial the new extension n umber .
Progra mming 2-30.
3-1 Learning about T elephones This chapte r explain s how system and st andard phon es work with the system, as well as, combina tion exte nsions where mor e than on e phone or stan dard devic e is insta lled. In ad dition, ba sic cal l-handlin g features and dial -code fea tures are l isted at the e nd of this chapter .
Learnin g about Te le pho nes 3-2 Buttons and Indi cators The follo wing bu ttons a nd indic ators a ppear o n system p hones : Display . (P ARTNE R Endeav or-34D an d P ARTNER En deavor-18 D only) Sh.
System Te le pho nes 3-3 Spkr . Press to tu rn on a nd of f the speaker and mi crophone (if ava ilabl e), so you can d ial and have a c onversat ion w ithout lif ting th e hand set. Th e ligh t next to th is bu tton sh ows when the speaker is turn ed on.
Learnin g about Te le pho nes 3-4 extensions show add itional i nformati on; these “F ax Manag ement” bu ttons ar e descr ibed in Chapter 4 . When a phone is in program ming m ode, the li ghts sho w informat ion ab out progr ammed se ttings ; see Chapt er 2 for details.
System Te le pho nes 3-5 Wink (long on, shor t off) A ca ll on the line is either o n hold or parked. Green wink mean s th e cal l is on hold or parked a t your extensio n. Red wink mean s the call is on ho ld or parked a t another extensio n. (Anyone who has the li ne ca n retrieve the held call.
Learnin g about Te le pho nes 3-6 Ringing Pat terns System phones ha ve these ringing patterns: ■ An outsi de call wil l ring.. . ring... ring. ■ An in tercom cal l will ring BEE P ... ring BEEP ... ring B EEP . If you ha ve a system display phone, the caller ’s extension numb er (and name if progra mmed) will show on the disp lay .
System Te le pho nes 3-7 ■ If you are alrea dy on a call, yo u can swi tch from the han dset to the spea ker and mic rophone by press ing S and hangi ng up the handset. Conversely , if you ar e using the sp eaker an d micropho ne and want to swi tch to t he handset, l ift the han dset and t he speak er and mi crophon e will turn off.
Learnin g about Te le pho nes 3-8 Speakerphone Performa nce T ips The spe aker on you r sys tem phone ha s a sens itive s ound-activ ated sw itch. Room acousti cs and ba ckgrou nd noise can affect the p roper o peration of the speaker phone.
Standa rd Teleph ones 3-9 NOTE: Standar d phones can be used to m ake call s when plugg ed into any port of the P ARTNER End eavor 36 2 processor or 362E C expansion modul e. However , standard phones will ring only when plugg ed into the T ip Ring ports, which are th e bottom two ports.
Learnin g about Te le pho nes 3-10 Dial T ones Standard phones h ave two di fferent dial tones : ■ Outside dial tone is gener ated by yo ur local telephone compan y to indicat e that you a re conn ected w ith an outs ide line . ■ Intercom dial tone is gen erated by the system to indic ate that yo u are conne cted with an in side line.
Standa rd Teleph ones 3-11 for inst ructio ns on us ing pool access codes) . Other wise, the syste m selec ts an idle l ine from a p ool au tomatically when the us er dials a 9 at inte rcom dial tone.
Learnin g about Te le pho nes 3-12 Featur e Phone s A feature ph one is a stand ard telephone that has featur e buttons in ad dition to t he regular 12 -key dial pad. For e xample, t here are fea ture phon es that have programma ble aut o dial but tons, last nu mber re dial butto ns, hold b uttons, an d built-i n speake rs.
Combinati on Extens ions 3-13 Combination Extensions A combinati on extens ion is an e xtensio n with tw o device s co nnected to it—eit her two standa rd devi ces, or a s ystem ph one and a s tandard device (bu t not two system phones) .
Learnin g about Te le pho nes 3-14 ■ The li ghts on the system phone s how w hat the s tanda rd tele phone is doing as well as what the system phon e is doi ng.
Using Tel ephones 3-15 Dial-Code Feat ur es Dial-code featur es are featu res that y ou acce ss by d ialing a feature c ode at the telephone dialpad. F rom a s ystem ph one, you c an dial f or i , f o.
Learnin g about Te le pho nes 3-16.
4-1 Using Auxiliary Equipment Overview There ar e many way s to set up a uxiliary equipmen t—the setup you cho ose depend s upon y our needs and the nu mber of d evices you ha ve. This chapte r present s some c ommon se tups. (It does not c over ho w to physi cally connect the equipmen t, or how to program the featur es.
Using Au xili ary Eq uipmen t 4-2 heard at tha t port. A door phone is especially useful for pr ovidin g access to offices or d epartment s after h ours.
Over view 4-3 ■ Head sets allow us ers to hol d hands- free con versation s. A head set is a combina tion ea rphone an d micropho ne wor n on the hea d, useful for receptioni sts, sa lespeopl e, or othe rs who ne ed to have their ha nds free while tal king on t he phone.
Using Au xili ary Eq uipmen t 4-4 If a De vic e Ha s T rou b le T wo Sy stem Pr ogrammi ng procedur es can be used to adjust th e system s ettings for aux iliary eq uipment i nstalled at an ex tension, if a d evice has trouble answeri ng calls or diali ng out.
Ans w erin g Ma chines 4-5 Single Answ erin g Mach ine The si ngle answ ering ma chine setup ( Figure 4-1 ) ser ves the ent ire sy stem. Th e answering machine i s conne cted to its own ex tension , and can c over a ll the lines in the system, or as ma ny line s as you assign to it.
Using Au xili ary Eq uipmen t 4-6 Multip le Answering Machine s If a singl e answ ering m achine c annot h andle all y our call s, you can set up two or more mac hines at different extens ions ( Fi gure 4-2 ) so that a cal l does no t go unanswer ed. If one ans wering m achine i s busy , a sec ond call will be an swered by the seco nd mac hine.
Ans w erin g Ma chines 4-7 Personal An swering Mac hine A pers onal ans wering machine is used t o ans wer all the calls that ri ng at a certain extension ( Figure 4-3 ).
Using Au xili ary Eq uipmen t 4-8 If you int ercept a call from the a nswerin g mach ine, you will hear a clic k to notify y ou that the answer ing mac hine ha s turned off.
Credit Ca rd Scanners 4-9 To U s e : Follow the instruc tions pack aged with t he auto attendant. M ake sure th at the u nit is in ba ckup ca ll-ans wering m ode. When cal lers c all the m ain numbe r for yo ur comp any , the rec eptionis t normal ly picks up th e call .
Using Au xili ary Eq uipmen t 4-10 NOTE: Credit c ard scann ers only wo rk on Tip Ring ports, wh ich are the bottom tw o ports o f the P ARTNER End eavor 362 pr ocessor module o r 362EC expans ion modul e. Using Cr edit Card Scann ers When yo u make a cal l on the cred it card scan ner , an outside li ne is autom atica lly selecte d.
Fax Mach ines 4-11 Using the Fax Management Feat ur e On any s ystem p hone, you can prog ram a button with light s to ser ve as a Fa x Managemen t butto n. The l ights n ext to th is button tell y ou whe n the fax machin e is in use, av ailabl e, or not an swering (f or examp le, when it i s out of pa per).
Using Au xili ary Eq uipmen t 4-12 T r an sf errin g a Ca ll to th e F a x Ma chine There ar e two situa tions in which yo u would want to transfer a call to y our fax machine : ■ Y ou answer an outs ide cal l and he ar a fax machi ne signa ling. ( A fax sign al is a si ngle beep seque nce— beep.
Fax Mach ines 4-13 If you ar e using t he P ARTNER MAIL sy stem’s Autom ated Attend ant Serv ice, yo u can pro gram P ARTNER MAIL t o tran sfer fax c alls to th e fax e xtensio n or a group of fax ex tensions au tomatical ly . Us e Fa x Machine E xtensions (#601) to ide ntify fax exten sions.
Using Au xili ary Eq uipmen t 4-14 T o Program: 1. If e xtension X is a k ey exte nsion, us e Line Assignment (#301) to assign only line A to extensi on X. If extension X is a pooled ex tension , use Pool Line Assignment (#207) to remove line A fr om all p ools and then us e Line Assi gnment (#301) to assign only li ne A to ex tension X .
Fax Mach ines 4-15 To U s e : When a pe rson ans wers a cal l and hea rs a fax machine signali ng on t he other end, th e person ca n transfe r the call to e xtensio n X—the fax mach ine exten sion. T o sen d a fax transmis sion, simply lift the hands et on the fax machine— an outsi de line wil l be autom atically selected.
Using Au xili ary Eq uipmen t 4-16 Send and Recei ve Fax Machine s If your busines s has high-vol ume fa x traffic, you can set up two fax m achines , one that only s ends a nd the other th at only re ceives . For examp le, in Figure 4 -8 , fax 1 is the send machine, fax 2 is the rece ive machin e.
Fax Mach ines 4-17 2. Se t Auto matic Line Se lection fo r extens ion X to select o utside li nes fir st (line A select ed las t). For po oled exte nsions, set Au tomatic L ine Sele ction for exten sion X to sele ct pools and outsi de lines first (li ne A sel ected last).
Using Au xili ary Eq uipmen t 4-18 Modems There ar e several ways to us e modems with you r system, as desc ribed below. NOTE: Modem s can c onnect di rectly to an exte nsion ja ck witho ut an ad apter .
Modems 4-19 2. If th e mode m will only dial outs ide the s ystem, set Automatic Line Selection for ex tension X to selec t outsid e line s first. If y ou al so use th e modem for ca lls within the sy.
Using Au xili ary Eq uipmen t 4-20 To P r o g r a m : 1. If e xtension X is a k ey exte nsion, us e Line Assignment (#301) to ass ign one or mo re line s to exten sion X ( includ ing line A). If extension X is a pooled ex tension , use Pool Line Assignment (#207) to remove line A fr om all p ools.
Night Ser vice with A uxiliary E quipment 4-21 Figure 4-1 1 sh ows a sy stem with a fax mac hine a nd a modem conne cted to separat e ext ensions . Line A is pu blished as the fax li ne, and l ine B is p ublishe d as the m ode m lin e.
Using Au xili ary Eq uipmen t 4-22 2. Set Line Ringing for line A at ex tension X and for line B a t extensi on Y to No Ring. 3. Mak e sure extensi ons X and Y are no t assigned a s Call Waiting (#316) extensions , Pickup Group E xtensions (# 501) , Calling Group Extensions (#502) , or Hunt Gro up Extensions (#5 05).
Voice M essa ging Sys tems 4-23 Delayed Cal l Handling Figure 4-12 shows a P ARTNE R MA IL VS sys tem tha t pr ovid es de lay ed cal l handling . This set up allows the rece ptionis t at extens ion 10 to p rovide persona lized s ervice by answ ering c alls dur ing no rmal bu siness hou rs.
Using Au xili ary Eq uipmen t 4-24 T o Program: The foll owing li st summa rizes the P ARTNER En deavor Communic ations Sy stem programmi ng proc edures you use to im plemen t the prev ious ex ample: 1.
5-1 Featur e Refer enc e Overview This cha pter provi des refere nce inform ation fo r program ming and u sing sy stem features . Featur es are list ed in al phabetic al order.
Feature Ref erence 5-2 If you hav e trouble fi nding a fe ature nam e in this chapter , consult th e index. Perhaps you kno w the featur e by a di fferent name. O r , if y ou know th e feature by its Syste m Progr amming pr ocedure c ode or fe ature dia l code, cons ult the numeric al listin gs bel ow to find t he correc t feature n ame.
Over view 5-3 Dial-Code Feat ur e 1 F01 Do Not Disturb F14 Voice Ma ilbox Tr ansfer F02 Exclusiv e Hold F15 VMS Cover F03 Rec all F16 Caller ID Name Disp lay F04 Save Nu mbe r Re dial F17 Cal ler I D .
Feature Ref erence 5-4 AA (Automated Attendant) Extens ions (#607) Desc ript ion This Sys tem Pro grammin g proced ure lets y ou identif y extens ions wher e auto attendants are con nected to the syst em.
Abbrev iated R inging ( #305) 5-5 Abbr eviated Ringing (#305) Desc ript ion This featu re app lies only to syste m phones. This Sy stem Pro grammin g proced ure activ ates or deac tivat es Abbrev iated Ringing a t the sy stem phon e at a s pecific extension.
Feature Ref erence 5-6 Allowed List Assignments (#408) Desc ript ion This Sys tem Progr amming pr ocedur e lets you a ssign u p to eight A llowed P hone Number Li sts to a specifi c extens ion. Rela ted F eat ures Y ou must use Allowed Phone Number Lists (#407) to create the lists of a llowed telephone numbers before you us e this proc edure.
Allowed Phone Number Li sts (#407) 5-7 Allowed Phone Number Lists (#407) Desc ript ion This Sys tem Prog ramming procedure specifi es tele phone nu mbers th at users ca n dial re gardless of other di aling r estrictio ns, as l ong as they h ave acc ess to an outside l ine.
Feature Ref erence 5-8 V a l id En tries Up to 12 digits inc luding 0– 9, # , * , and h (any singl e digit) Examples The exa mples be low show h ow you woul d enter te lephon e number s for an Allowed P hone Num ber List in S tep 4 of “Pr ogramming.
Allowed Phone Number Li sts (#407) 5-9 6. At this poi nt: ■ T o chan ge the p hone numbe r you ju st ente red, press r and repeat S teps 4 and 5. ■ T o de lete the ph one num ber you jus t entered , press r . ■ T o ad d other ph one number s to this l ist, pre ss n and repeat Steps 4 a nd 5.
Feature Ref erence 5-10 Answering Call s Desc ript ion This s ection d escribe s how us ers ca n answe r call s ringing a t their own extensi ons. Additio nal feat ures enab le users to p ick up c alls at oth er extens ions— see Related Features below .
Ans w erin g Call s 5-11 ■ For syst em phones and mos t standar d phones, the us er can iden tify the type of c all by th e syste m’s ringing pat terns. S ystem di splay p hones can also sh ow in th e displa y the typ e of ca ll that is ringin g at the extensi on.
Feature Ref erence 5-12 3. Res pond to the orig inator of the vo ice inte rrupt on busy call . The thir d party wi th whom you were or iginally speak ing does n ot hear yo ur resp onse, but you can h ear th at third party .
Auto Dial ing 5-13 Auto Dialing Desc ript ion Auto Dial buttons can be programmed only on system phones. This T elephone Progra mming pr ocedure lets sy stem phon e users dial out side numbers , extensi on number s, or fe ature co des with a si ngle touch, by pressing a programme d button .
Feature Ref erence 5-14 ■ P ARTNER-6 phones have only four buttons av ailable fo r lines, po ols, and/or Auto Dial numbers. ■ A combi ned tota l of 576 ou tside Auto Dial and Pers onal Sp eed Dial numbers can be pro grammed.
Auto Dial ing 5-15 Using From a system p hone, to dial a n outsid e numb er or ext ension n umber (you ca n lift the h and set or pr ess S , but you do not have to do so): 1. If yo u want to call on a specific line, press th e line button ( or press i 8 and dial the two- di git line numb er ) .
Feature Ref erence 5-16 Automatic Ex tension Privacy (#304) Desc ript ion This Sys tem Pro grammin g proced ure lets y ou preve nt a user fr om joini ng an active ca ll at an extens ion. When Automa tic Exten sion Priv acy is Assig ned for an extensi on, othe r users cannot join a ctive call s at that e xtensio n.
Autom atic Ext ension P rivacy ( #304) 5-17 Prog ramming (See Figure 2-2 on page 2-1 9 for the location of s pecial programmi ng buttons such as s and e on sy stem p hones.) T o c hange the A utomatic Extensi on Privac y settin g for an e xtensio n: 1.
Feature Ref erence 5-18 Automatic Line Selecti on Desc ript ion This T elephone Progra mming pr ocedure determines the line or pool a user i s connecte d to after lifti ng the handset or turning on the speaker to make a call.
Autom atic Line Sele ction 5-19 V alid Entries Key Ex tension: Outside system lines, In tercom ✔ Pooled E xtensio n: Pool 88 0 button 1, button 2 , Intercom , ✔ Pools 88 1-883, in dividua l lines NOTE: The V ali d Entrie s are gi ven in or der of ap pearanc e.
Feature Ref erence 5-20 3. Pre ss * * . 4. Pr ess the line, poo l, or i but tons in th e desir ed order . For each button pressed, the follo wing ap pears on the disp lay: Auto Line Select 5. T o exit Automa tic Line Selecti on, pres s * * . 6. Pre ss c and enter a new exten sion number or exit programmi ng mod e.
Automatic Syste m Answer Button ( #111) 5-21 Automatic System Answer Button (#1 1 1) This feature is available only on the system phone at extension 10. This Sy stem Progr amming pr ocedur e identifi es a butto n to be us ed to turn Automa tic Syste m Answer (ASA) o n and off.
Feature Ref erence 5-22 Considerat ions ■ The Automa tic Syst em Answe r/Direct Ex tension Dia l PC card is pur chased separat ely and m ust be install ed (see P ARTNER PC Card I nstallation Instruc tions ) .
Automatic Syste m Answer Button ( #111) 5-23 3. Se lect a nother proc edure or e xit prog ramming mode. 4. Lab el the Automatic System Answer button at ex tension 10. Using T o turn Automa tic System Answ er on: ■ Press the Autom atic Syste m Answer button at extension 10.
Feature Ref erence 5-24 Automatic System Answer Delay (#1 10) Desc ript ion This S ystem P rogrammin g proced ure spe cifies t he numb er of time s (0–9) an inco ming cal l should ring bef ore it is answ ered by the Automat ic Sys tem Answe r feature.
Automatic Syste m Answer Delay (#11 0) 5-25 Prog ramming (See Figure 2-2 on page 2-19 for the location of s pecial programmi ng buttons such as s and on syst em phones .) T o chang e the n umber of ti mes an i ncoming call ri ngs at ex tension 10 before the system answers it : 1.
Feature Ref erence 5-26 Automatic System Answer Lines (#204) Desc ript ion This S ystem P rogramm ing proced ure iden tifies th e line s on whic h incomi ng ca lls should b e answe red by t he Automat ic Syst em Answe r feature .
Automatic Syste m Answer Lines (#2 04) 5-27 Prog ramming (See Figure 2-2 on page 2-19 for the location of s pecial programmi ng buttons such as s and e on system phones.) T o id entify the lines o n which ou tside ca lls sho uld be answere d by the s ystem: 1.
Feature Ref erence 5-28 Aut omati c Sy stem Answ er Mo de (#121) Desc ript ion This Sys tem Progr amming pr ocedur e determine s how th e system ha ndles Automa tic System Answer c alls after th e greeting plays.
Automatic Syste m Answer Mode (#1 21) 5-29 ■ If Automati c Syst em Answe r Mode is set to Ho ld, call s are plac ed on h old at extens ion 10; ho wever , any exten sion with access to the li ne on wh ich the call is held can retr ieve the call.
Feature Ref erence 5-30 Automatic System Answer Record/Playback (I891) Desc ript ion This fe ature le ts you rec ord and pl ay back the mess age th at callers he ar whe n a call is an swered by the Automatic System Ans wer feat ure. The maxi mum leng th of the mess age is 20 seco nds.
Autom atic Syste m Answer Record/ Playback (I891) 5-31 ■ Y ou ca nnot recor d or pl ay a mes sage while Automatic System An swer or Direct Extension Dial is answering a call.
Feature Ref erence 5-32 ■ T o play bac k the messag e, follow the instru ctions fr om Step 5 in the followin g proced ure. ■ T o exit from t he procedur e, hang up the han dset.
Automa tic VMS Cov er (#3 10) 5-33 Automatic VMS Cover (#310) Desc ript ion This featu re app lies only if you ha ve a v oice mess aging sy stem. This Sy stem Pro grammin g proced ure autom atica lly .
Feature Ref erence 5-34 Pro gramming (See Figure 2-2 on page 2-19 for the location of special programmi ng buttons such as s and e on system phones.) T o c hange the A utomatic VMS Co ver se tting fo r an extens ion: 1. Pre ss f0 0 s s # 3 1 0 at ex tension 10 or 1 1.
Backgr ound Mu sic (F19) 5-35 Backgr ound Music (F19) Desc ript ion This feature is ava ilable only on system phones with speake rs. This fe ature prov ides backgroun d musi c throug h the spea ker of a n idle system phone for a user ’s work ar ea. Back ground M usic pla ys the reco rded mater ial fro m the Musi c-On-Hol d audio s ource.
Feature Ref erence 5-36 Using T o turn Backgr ound Musi c on: 1. F rom a sys tem pho ne with a s peaker , press the programme d button or press f 1 9 . If the p hone is i dle, you hear Backg round Mu sic. If the Bac kground Music button has ligh ts, the gr een light turns on .
Backup Progra mming—Au tomati c (#123) 5-37 Backup Pr ogramming—Automatic (#123) Desc ript ion The bac kup of sy stem and telep hone pro gramming is opti onal, bu t recomm ended. This Sy stem Pro grammin g proced ure determi nes w hether the automat ic backup of all prog ramming (excep t the sys tem date, da y , and tim e) occu rs or not.
Feature Ref erence 5-38 NOTE: Althoug h you can change th e setting for Backu p Programm ing— Automati c (#123 ) without h aving a Bac kup/Res tore in the P C Card slot, you m ust have a PC Card in the sl ot before a b ackup c an take place.
Backup Progra mming—Ma nual (#12 4) 5-39 Backup Pr ogramming—Manual (#124) Desc ript ion The bac kup of sy stem and telep hone pro gramming is opti onal, bu t recomm ended, especi ally if yo u are cha nging t he proce ssor modu le or upg rading th e syste m, or before an d after an y maj or progra mming cha nges.
Feature Ref erence 5-40 Pro gramming (See Figure 2-2 on page 2-19 for the location of special programmi ng buttons such as s and e on system phones.) T o be gin a m anual bac kup of system settings : 1. V erify that a Backup /Restore Card is in t he proce ssor module.
Call Cove rage (F2 0,XX,XX) 5-41 Call Coverage (F20,XX, XX) Desc ript ion This fe ature redir ects al l interc om, tran sferred , and outs ide ca lls on l ines ass igned ownersh ip from a user ’s extens ion to ano ther sy stem ext ension ( where XX is a system extension n umber) for cover age.
Feature Ref erence 5-42 For trans ferred calls: — If the cov ering exte nsion does n ot answer , the call goes to the transfer r eturn exten sion afte r the spe cified n umber of T ran sfer Return Ri ngs (#105) .
Call Cove rage (F2 0,XX,XX) 5-43 ■ Y ou can pr ogram Ca ll Coverage on a button on a sys tem phone . Use a button with light s if you want a visual indica tion wh en your cal ls are bei ng cove red. Whe n the gre en light i s on, yo ur ca lls are be ing c overed; when the green li ght is off, Cal l Covera ge is not ac tive.
Feature Ref erence 5-44 T o s end call s for co vera ge using the progr ammed but ton: 1. Pr ess the programme d button . If an ori ginating e xtensio n and a cove ring ext ension we re progra mmed on the but ton, Call Cove rage is activate d (on a bu tton with l ights, the green light is on).
Call Cover age Rin gs (# 116 ) 5-45 Call Coverage Rings (# 1 16) Desc ript ion This Sy stem P rogramm ing proc edure, w hich a pplies t o all system e xtensio ns programme d for Call Coverag e, define.
Feature Ref erence 5-46 Call Forwarding/Call Fol low-Me (F1 1,XX ,XX) Desc ript ion This fe ature forwar ds all intercom, tr ansf erred, and o utside c alls from a user ’s extensi on to another sys tem extensi on (where XX is an extension number).
Call For war ding /C al l Follo w-M e (F 11, XX,X X) 5-47 ■ Y ou can pr ogram Ca ll Forwar ding on a button o n a system phone. U se a button with light s if you want a visual indica tion wh en your cal ls are forward ed. When th e green lig ht is on, you r calls a re forwarde d; when the green li ght is off, ca lls ri ng at your extensi on.
Feature Ref erence 5-48 T o forw ard ca lls usi ng the pr ogrammed button: 1. Pr ess the programme d button . If an ori ginating e xtensio n and a destination extensio n were pr ogramme d on the butto n, Call Forwardi ng is acti vated (on a butto n with lights , the green li ght is on ).
Call Park 5-49 Call Park Desc ript ion This fea ture allo ws you to “pa rk” a call , or put it on a specia l type of hold , so it can be pick ed up from any phon e in th e system. Rela ted F eat ures ■ Use Call Pickup to retrie ve parked c alls.
Feature Ref erence 5-50 T o re trieve a parke d call us ing Call Pick up: 1. Di al i 6 . 2. Di al th e ex ten s io n num ber or pr ess an Au to Di al but t on f or th e ex ten si on wher e th e c all i s par ked. S tandard Phone T o pa rk a call: 1. Wh ile on a call, press t he swit chhook or R .
Call Pickup (I6XX) 5-51 Call Pickup (I6XX) Desc ript ion This featur e lets users answer any intercom, outs ide, or transfe rred call ringing at anothe r specifie d exte nsion (w here XX is a sy stem ext ension nu mber ). This feature i s useful for officemates who agree to answ er each other ’s calls .
Feature Ref erence 5-52 Call W a iting (#316) Desc ript ion This fe ature app lies only to stan dard phon es. Stand ard phone s can be used t o make calls when plugg ed into any port of the P ARTNER En deavor 3 62 process or or 362EC expansi on mod ule.
Call Wai ting (#3 16) 5-53 T o chang e the Ca ll W aiting setting for an e xtension: 1. Pr ess f 0 0 s s # 3 1 6 at ex tension 10 or 1 1. 2. En ter the nu mber of th e extensi on to recei ve Call Waiting. 3. T o ass ign or un assign C all Waiting, pres s D until the appropr iate valu e disp lays.
Feature Ref erence 5-54 Caller ID Desc ript ion Caller I D is availa ble on system display phone s on all lines for whic h you subscr ibe to Cal ler ID ser vice. Call er ID inform ation is the calle r ’s telepho ne number ( or name , if avail able).
Caller ID 5-55 ■ If users re ceive a c all route d to their ex tension b y Direct Extension Dial , a voice m essagin g system , or automat ed attend ant, the Ca ller ID infor mation is pass ed to thei r extens ion when t hey answe r the cal l. ■ If us ers T ran sfer a cal l, the Call er ID inf ormation is pass ed to the destinat ion exten sion.
Feature Ref erence 5-56 Caller I D Inspec t (F17) Desc ript ion This fea ture allo ws a user wh o is active o n a call to view Call er ID infor mation for a seco nd call, witho ut discon nectin g the curren t call o r putting i t on hold. Users ca n insp ect ringing , acti ve, or he ld ca lls.
Caller ID Ins pect (F17 ) 5-57 3. Pr ess the programme d button to deactiva te the fe ature. The featu re is d eactivat ed autom aticall y if you hang up the hands et or press a ny button oth er than a li ne, pool, or intercom button. The green light is off when the feature is deactiv ated.
Feature Ref erence 5-58 Caller ID Name Display (F16 ) Desc ript ion This fe ature le ts users wi th syst em displ ay phones toggle th e displa y betwe en Caller ID numbe r and Calle r ID name.
Call er ID Ty pe (# 122 ) 5-59 Caller ID T ype (#122) Desc ript ion This Sys tem Programm ing proc edure can be set for Singapo re or USA oper ation. USA Operation Caller I D normall y display s the num ber from which the inco ming cal l is comin g, replacing the sy stem dat e and time display on sys tem phones for the d uration o f the ca ll.
Feature Ref erence 5-60 Pro gramming (See Figure 2-2 on page 2-19 for the location of special programmi ng buttons such as s and e on system phones.) T o chang e the Ca ller ID T ype setting: 1. Pre ss f 0 0 s s # 1 2 2 at e xtension 10 or 1 1. The syst em sho ws the curren t setting.
Calling Gr oup Exte nsions (#502) 5-61 Callin g Gr oup Extensions (#502) Desc ript ion This Sy stem Progr amming pr ocedur e identifi es the exten sions i n a Calling Group— a group of e xtension s that can be called at th e same t ime.
Feature Ref erence 5-62 Confer ence Calls Desc ript ion This sec tion e xplains ho w to set up confer ence calls u sing the C button on a system phone or the switc hhook on a standar d phone. F or syste m phones, a confe rence call conne cts up to fi ve parti es (incl uding the c onference or iginato r) in a singl e call.
Conferenc e Calls 5-63 informa tion ab out such features, see th e documen tation for your P BX or Centrex system. (When y our Centr ex or PBX docu mentation tells yo u to use a swi tchhook flash, us e the R ecall feature i nstead.
Feature Ref erence 5-64 Confer ence Dr op (F06) Desc ript ion This fe ature drops the las t outside party add ed to a conferen ce call , without discon necting th e other pa rties. Rela ted F eat ures ■ For in structions on setti ng up con ference calls, s ee Conf eren ce Calls .
Copy Set tin gs (# 399 ) 5-65 Copy Settings (#39 9) Desc ript ion This Sys tem Pro gramming procedu re copi es all of t he followi ng setting s from on e extension t o anothe r: Considerat ions ■ This pro cedure is skipped in the sequenc e of progr amming p rocedur es when cycli ng.
Feature Ref erence 5-66 3. At the Data- - - - - - - - - - - - prom pt, enter the t arget extension t o copy to —any e xtension ex cept the s ource extensio n is valid . For exam ple, to copy to e xtension 22, pr ess 2 2 . 4. At this poi nt: ■ T o copy the same settin gs to anot her exte nsion, en ter the new extension n umber .
Dial Mode (#201) 5-67 Dial Mode (# 201) Desc ript ion This Sy stem Pro grammin g proced ure iden tifies indi vidual l ines as touch-t one or rotary . Y ou s hould che ck with your loca l phone com pany i f you are not sure wh ich type of li ne is be ing prov ided to you.
Feature Ref erence 5-68 Dir ect Extension Dial Button (#1 13) Desc ript ion This feature is available only on the system phone at extension 10. This Sys tem Pro grammin g procedur e identifi es a butto n to be us ed to turn Direct Extensi on Dial (D XD) on a nd off.
Direct Ex tension Di al Button (#113) 5-69 Considerat ions ■ The Aut omatic S ystem/Dir ect Extens ion Dial PC ca rd is pur chased separat ely and m ust be install ed (see the P ARTNER PC Card Installati on Instru ctions .
Feature Ref erence 5-70 If you want to assi gn Direct Exten sion Dial to a sp ecific butt on, press 3. The disp lay rea ds: DXD Button 3 Select Button Then pres s a prog rammabl e button wit h ligh ts to assig n Direct Extensi on Dial to tha t button .
Direct Ex tension Dial Delay (#11 2) 5-71 Dir ect Extension Dial Del ay (#1 12) Desc ript ion This Sy stem Pro grammin g proced ure spe cifies t he numb er of tim es (0–9) an inco ming cal l should ring bef ore it is answer ed by the D irect E xtensio n Dial feature.
Feature Ref erence 5-72 Dir ect Extens ion Dial Lines (#205) Desc ript ion This S ystem P rogramm ing proced ure iden tifies th e line s on whic h incomi ng ca lls are to be answered for Direct Ex tension Dial.
Direct Ex tension Dial Lines (#20 5) 5-73 Prog ramming (See Figure 2-2 on page 2-19 for the location of s pecial programmi ng buttons such as s and e on system phones.) T o id entify the lines o n which ou tside ca lls should be answere d for Dir ect Ext ens ion Di al: 1.
Feature Ref erence 5-74 Dir ect Extens ion Dial Record/Playback (I892) Desc ript ion This fe ature le ts you rec ord and pl ay back the mess age th at callers he ar whe n a call is answ ered by the D irect E xtension Dial featu re. The maximum length of the message is 40 s econds.
Direct E xtension Di al Record/P laybac k (I892) 5-75 T o rec ord a Direc t Extens ion Dial message: 1. Turn off Direct Extension Dial and Automatic System An swer at extensi on 10 and wa it for an y calls in the proc ess of b eing answ ered b y these feat ures to b e comple ted.
Feature Ref erence 5-76 5. Pre ss 2 . The follo wing di spla y appear s: Message Playback After the message is played back, y ou hear a confirm ation tone and the following appea rs on the display : DXD: 1=Rec 2=Play 6.
Direct L ine Picku p—Act ive Line (I68LL) 5-77 Dir ect L ine Pickup —Active L ine (I68LL) Desc ript ion This featu re allows users to acce ss a ringi ng or hel d call, or to join a call in progre ss on a spec ific ou tside li ne (wh ere LL is a sy stem line numb er).
Feature Ref erence 5-78 3. Pr ess a p rogrammabl e button. 4. Pr ess le ft i 6 8 . 5. Pr ogram a nother bu tton for thi s extensi on or exi t programm ing mo de.
Dir ect Li ne Pi ckup —I dle Li ne ( I8LL ) 5-79 Dir ect L ine Pi ckup—Idle Line (I8LL) Desc ript ion This featu re allows users to access a spe cific outs ide line (where LL is a sys tem line numb er) when the line i s not in u se. This fe ature is useful fo r accessing a line that is no t assig ned to the ph one.
Feature Ref erence 5-80 Using System Phone 1. If y ou want, li ft the h andset. 2. Pr ess the programme d button and dial the two-di git sys tem li ne number of the idle l ine you want to a ccess; or pr ess i 8 and t he two- digit li ne number . If you did not lift th e hands et, the sp eaker c omes on a utomatic ally .
Disallo wed List A ssignm ents (#4 05) 5-81 Disallowed List Assignments (#405) Desc ript ion This Sy stem Progr amming pr ocedur e lets you a ssign u p to eight D isallowe d Phone Num ber Lis ts to spec ified ex tensions .
Feature Ref erence 5-82 Disallowed Phon e Number Lists (#404) Desc ript ion This S ystem P rogramm ing proc edure s pecifie s tele phone nu mbers that user s canno t dial. For example , you may want to prevent ca lls to a speci fic tele phone number o r to cate gories o f numbe rs, such a s inter national n umbers.
Disallo wed Phone Number Li sts (#4 04) 5-83 ■ Specific T elephone Numbers. E nter the p hone numbe r exact ly as you would dia l it. For e xample, t o preven t calls to th e local number 55 5-5678, press 5 5 5 5 6 7 8 . ■ All T el ephone Numbers in One Area Code.
Feature Ref erence 5-84 — For tou ch-tone phones — For r otary phones Pro gramming (See Figure 2-2 on page 2-19 for the location of special programmi ng buttons such as s and e on system phones.) T o cre ate a lis t of Disal lowed Phon e Numbers: 1.
Display 5-85 Display Desc ript ion P A R TNER Endeavor -model d isplay pho nes have a 2-line, 1 6-char acter (per l ine) adjustab le displ ay area for calling a nd progr ammin g feedbac k.
Feature Ref erence 5-86 These b atteries are used to retain sy stem pro grammin g settings during a power failu re. See Chapter 6, ‘‘T roubleshooting,’’ , for instruc tions fo r replaci ng the batte ries. — Backup -Failur e Alarm messages a ppear if an autom atic backup i s unsucc essful.
Display La nguage (#303) 5-87 Display L anguage (#303) Desc ript ion This Sy stem Pro grammin g proced ure iden tifies th e language in which display message s appe ar if the extensi on has a s ystem di splay phone. Th e langu age is set for e ach exte nsion, s o phones i n the sam e syste m can dis play different langu ages.
Feature Ref erence 5-88 Distinct ive Ring (#308) Desc ript ion This S ystem P rogrammin g proced ure deter mines wh ether ca lls should r ing at a stand ard device using the s ystem’s distinc tive r.
Do Not Dist urb (F01) 5-89 Do Not Disturb (F01) Desc ript ion This feature is available only on system phones. This featu re lets a system phone us er press a progra mmed butto n to prev ent inco ming cal ls for the e xtension from aud ibly ale rting ( lights stil l fla sh).
Feature Ref erence 5-90 T o prog ram a Do No t Disturb bu tton: 1. Pre ss f 0 0 s s c at e xt e ns io n 10 or 1 1. 2. En ter the nu mber of th e extensi on to be pr ogrammed wi th this fe ature. 3. Pr ess a pro grammable b utton wi th lights. 4. Pre ss f 0 1 .
Doorphon e Alert Ex tensions ( #606) 5-91 Doorphone Alert Extens ions (#606) Desc ript ion This Syst em Progra mming procedure ide ntifie s extensions that are signa led when a doorph one butt on is pres sed. When a perso n uses th e doorpho ne, it si gnals al l alert exte nsion s at the s ame time .
Feature Ref erence 5-92 Doorphone Extension ( #604 and #605) Desc ript ion Each o f thes e Sys tem Pr ogrammi ng procedu res i dentifies an extension to wh ich a doorphon e is connec ted. A doo rphone i s usually placed n ear an en trance, to screen visitors.
Doorphon e Extens ion (#60 4 and #605) 5-93 Prog ramming (See Figure 2-2 on page 2-19 for the location of s pecial programmi ng buttons such as s and e on system phones.) T o prog ram a doo rphone ex tension: 1. Pr ess f 0 0 s s # 6 0 4 for doorphon e 1 (or # 6 0 5 for doorpho ne 2) at exte nsion 10 .
Feature Ref erence 5-94 Emergency Pho ne Number List (#406) Desc rip tio n This Sys tem Pro grammin g procedur e create s a list of up to ten telephone numbers that all u sers can dial reg ardles s of dial ing restri ctions provided they have acc ess to a n outside line.
Emergen cy Phon e Number L ist (#4 06) 5-95 Prog ramming (See Figure 2-2 on page 2-19 for the lo catio n of spec ial prog ramming buttons such as s and e on system phones.) T o cre ate an Eme rgency Phone Numb er List : 1. Pr ess f 0 0 s s # 4 0 6 at ex tension 10 or 1 1.
Feature Ref erence 5-96 Exclusive Hold (F02) Desc ript ion This featur e is available only on s ystem phones. This fe ature prev ents other extension s from p icking up o utside c alls plac ed on hold at a s pecific extension with a system phone.
Exclusi ve Hold (F 02) 5-97 Using While a ctive on an outs ide cal l on a sy stem phon e: 1. Pr ess the programme d button or press f 0 2 to put the call on Excl usive H old. The green light nex t to the line, pool, or i button flutters. At all other extensi ons, the l ine appears busy ( steady r ed).
Feature Ref erence 5-98 Extensio n Name Display Desc rip tio n Users can assign a name to their ext ension: u p to 12 cha racter s long on P A R TNER Ende avor-mode l phon es. Then, wh en that e xtensio n is used to make an int ercom, gro up, or trans ferred call, the name a ppears on th e system display phone re ceiving the ca ll.
Ext ens ion Na me D ispl ay 5-99 Prog ramming (See Figure 2-2 on pa ge 2-19 for the locat ion of spe cial progra mming butto ns such as s and e on system phones.) T o ass ign a name to an exte nsion: 1. Pr ess f 0 0 s s c at ex te ns io n 10 or 1 1. 2.
Feature Ref erence 5-100 Externa l Hotlin e (#31 1) Desc rip tio n This proc edure ap plies on ly to stan dard phon es. Standa rd phones can be us ed to make calls when plugg ed into any port of the P ARTNER En deavor 3 62 process or or 362EC expansi on mod ule.
Extern al Hotline (#311) 5-101 ■ A standa rd phone w ithout a dialpad is recomm ended f or use as th e ext ern al ho tli ne. ■ Y ou can identify several extens ions as externa l hotline s.
Feature Ref erence 5-102 Fax Machine Extensions (#601) Desc ript ion This S ystem Program ming proc edure i dentifi es exte nsions to which fax m achines are con nected.
Group C all Distri bution (# 206) 5-103 Group Call Distributi on (#206) Desc rip tio n This Sys tem Prog ramming procedu re assi gns outsi de lines to Hunt Gr oups. D oing so allo ws outs ide cal ls to ring directly i nto a Hu nt Group in stead of bein g answere d and tr ansferred by the rec eptio nist.
Feature Ref erence 5-104 Examples Here are s ome useful applic ations for Gr oup Call Distributi on: ■ Place th e extens ions of em ployees who work in a departm ent in a Hunt Group a nd assign o ne or more outsid e lines to the gro up.
Group C alling—Ri ng/Pa ge (I7G/I*7G ) 5-105 Group Callin g—Ring /Page ( I7G/I*7G ) Desc rip tio n This featu re le ts users r ing, page , or tran sfer ca lls si multaneous ly to al l of the extensions in any o ne of fo ur Calling Groups ( G is a Call ing Group number fr om 1–4).
Feature Ref erence 5-106 ■ Put the exten sions of pe ople with similar r esponsi bilities in a Callin g Group, so when a call er needs to t alk with a nyone in the gr oup, the r eceptionis t can tra nsfer the call to the gr oup ins tead of mak ing sep arate int ercom c alls.
Group C alling—Ri ng/Pa ge (I7G/I*7G ) 5-107 ■ To transfe r a call to the Call ing Gr oup, while on a call, p ress th e button programme d for ringing a Calli ng Group. Y o u can hang up or s tay on the line to a nnounce th e call. All ava ilable e xtensio ns in the Callin g Group ring.
Feature Ref erence 5-108 T o trans fer a call to a Calli ng Group: 1. Wh ile on a call, press t he switch hook down once r apid ly . Y ou hear intercom dial tone. 2. Di al 7 and a group num ber (1–4 ). Y ou can hang up or stay on the line to announ ce the ca ll.
Group H unting—Rin g/Voice Signa l (I77G /I*77G) 5-109 Gr oup Hunting—Ri ng/V oi ce Signal (I77G/I*7 7G) Desc rip tio n This featu re lets you dis tribute call v olume amo ng extens ions i n a grou p, to offload call ac tivity from a si ngle use r .
Feature Ref erence 5-110 ■ If only on e extens ion in a Hu nt Grou p is ava ilable an d that exte nsion do es not answer an inc oming cal l, the ca ll returns to the ex tension th at transferr ed the call ( or to that exten sion’s transfer retu rn extens ion) afte r the programme d amoun t of trans fer return rings.
Group H unting—Rin g/Voice Signa l (I77G /I*77G) 5-111 Using System Phone T o use wh en progr ammed on a button : ■ To ring or voice signa l an exte nsion in the Hunt Group, si mply lift th e handset o r press S and pr ess the p rogramm ed button.
Feature Ref erence 5-112 T o ma ke a voi ce-signal ed ca ll, press * 7 7 and a g roup numb er (1–6 ). After the beep, star t talki ng. Y our v oice is heard thr ough the s peake r of the fir st availab le syst em phon e that is no t busy . If no one a nswers, the call does not keep h unting.
Group Pic kup (I66G ) 5-113 Gr oup Pickup (I66G) Desc rip tio n This featu re allows users at any exte nsion in the sy stem to a nswer any outside , interco m, or tra nsferred c all rin ging at an extens ion in a Pi ckup G roup (wh ere G is a Pickup G roup nu mber from 1 –4).
Feature Ref erence 5-114 Pro gramming (See Figure 2-2 on page 2-19 for the lo catio n of spec ial prog ramming buttons such as s and e on system phones.) T o prog ram a Pi ckup G roup butto n: 1. Pre ss f 0 0 s s c at e xt e ns io n 10 or 1 1. 2. En ter the nu mber of th e extensi on to be pr ogrammed wi th this fe ature.
Hold 5-115 Hold Desc ript ion This se ction explains how to place and retr ieve c alls o n hold, u sing ei ther the h button on a system phone o r the swi tchhook on a stand ard phone . (The u ser can make and receiv e other c alls on another lin e or pool while a cal l is on h old.
Feature Ref erence 5-116 Using System Phone T o pu t a call on ho ld: 1. Pre ss h . The green light next to the i , line, or pool win ks. T o retr ieve a c all that y ou put on hold: 1. Pre ss th e i , line, or p ool button next to the winking green li ght.
Hold Discon nect Ti me (#203 ) 5-117 Hold Disconnect T ime (#203) Desc ript ion This Syst em Prog ramming pr ocedure lets you chan ge the hold d isconne ct time for an outsid e line. W hen a cal ler on hold hangs up, the lo cal telep hone c ompany may sen d a speci al sign al to the s ystem to free the lin e.
Feature Ref erence 5-118 Pro gramming (See Figure 2-2 on page 2-19 for the lo catio n of spec ial prog ramming buttons such as s and e on system phones.
Hotline ( #603) 5-119 Hotline (#603) Desc ript ion This Sy stem Pro grammin g procedur e identifi es an in ternal ho tline ex tension a nd its alert e xtensio n. When a user li fts the handset of the hotlin e phone , the alert extensi on rings. Y ou can se t up sever al hotlin e and aler t extensi on pairs.
Feature Ref erence 5-120 Pro gramming (See Figure 2-2 on page 2-19 for the lo catio n of spec ial prog ramming buttons such as s and e on system phones.) T o id entify a h otline ex tension and its aler t extens ion: 1. Pre ss f 0 0 s s # 6 0 3 at ex tension 10 or 1 1 .
Hunt Group E xtensi ons (#505) 5-121 Hunt Gr oup Exte nsions (#505) Desc rip tio n This Sy stem Pr ogrammi ng procedu re lets you ass ign any number of extens ions to a Hunt Gr oup. The system su pports u p to se ven Hunt G roups; however , Hunt Group 7 is used ex clusivel y for th e voice messaging s ystem.
Feature Ref erence 5-122 line co vered by the P ARTNER MAI L ’s Automate d Atten dant Serv ice, the P A RTNER MAIL sy stem re cogniz es that it is a fa x call and automat ical ly transfers it to the fi rst avail able f ax machine in the group.
Intercom Dial To ne (#309) 5-123 Inter com Dial T one (#309) Desc rip tio n This Sy stem Progr amming pr ocedure d etermine s the type of dial to ne that the system provid es at an exten sion.
Feature Ref erence 5-124 Joining Calls Desc rip tio n Joining is ad ding you rself to a c all in pro gress, t he same wa y you do on a ho me telephone by pick ing up an extensi on. (This is different fr om confer encing, in which the origina tor “pulls you int o” the ca ll.
Join ing Cal ls 5-125 How to Join a Call System Phone A steady red li ght next to a line bu tton ind icates a call is in progr ess at an other extension. T o jo in a ca ll: ■ Press the l ine button ne xt to the s teady red li ght and lift the handse t, or ■ Lift the ha ndset and press i 6 8 and the two -digit line number .
Feature Ref erence 5-126 Last Number Redial (F05) Desc ript ion This fe ature redi als the l ast outsi de num ber dialed ( maximu m 28 di gits). I t is useful fo r immediate ly redialing a bus y number . Rela ted F eat ures ■ Y ou can us e Save Numb er Redial to temporar ily sav e the las t numb er dialed.
Last Numb er Redial (F05) 5-127 Using System Phone T o use L ast Number Redial: 1. If y ou want, li ft the h andset. 2. Pr ess the programme d button or press f 0 5 . Digits a re display ed on sy stem d isplay pho nes as th ey are d ialed. S tandard Phone T o use L ast Number Redial: 1.
Feature Ref erence 5-128 Line Access Mode (#313) Desc rip tio n This p rocedure a pplie s only to system s config ured for Hybrid mode. This Sys tem Pro grammin g proced ure iden tifies indi vidual e xtensio ns that are to operate as key exten sions even tho ugh the sy stem is confi gured for H ybrid mode.
Line Ac cess Mo de (#313) 5-129 Prog ramming (See Figure 2-2 on page 2-1 9 for the location of s pecial programmi ng buttons such as s and e on syst em phones .) T o chang e the L ine Acc ess Mode se tting f or a speci fic exten sion: 1. Pr ess f 0 0 s s # 3 1 3 .
Feature Ref erence 5-130 Line Access Restriction (#302) Desc rip tio n This S ystem Progra mming proc edure r estricts an exten sion fr om rece iving a nd/or making out side call s on a speci fic line.
Line Ac cess Res triction (#302) 5-131 Prog ramming (See Figure 2-2 on page 2-19 for the lo catio n of spec ial prog ramming buttons such as s and e on system phones.) T o r estrict an extensi on fro m making call s on a sp ecific line: 1. Pr ess f 0 0 s s # 3 0 2 at ext ension 10 or 1 1.
Feature Ref erence 5-132 Line Assignment (#301) Desc ript ion This procedure applies to key extensions or to individual lines on pooled extensio ns . This Sys tem Pro grammin g procedur e assig ns the outsi de lines that are a vailable at an exte nsion.
Line Assignm ent (#301 ) 5-133 Figure 5-1. D efault Li ne Assignment s Intercom Intercom Ext. Message Intercom Intercom Message Ext. Intercom Intercom Ext.
Feature Ref erence 5-134 Considerat ions ■ Y ou cann ot assign a li ne that b elongs to a p ool as an i ndividua l line on th at pooled ex tension. ■ A line m ust be assigne d to a button with ligh ts. If a li ne is as signed t o a button without lights , you ca nnot ac cess th at line, n or can y ou progr am anything else on t he butto n.
Line Assignm ent (#301 ) 5-135 ■ If you want to assig n the line to a spec ific bu tton, press 3 . The followin g appea rs on the display : LineAssign15 L01 3 Select Button Then pres s a bu tton with l ights to as sign th e line to t hat button.
Feature Ref erence 5-136 Line Cove rage E xtension (#208) Desc rip tio n This fea ture applie s only if yo u have a v oice messa ging sys tem. This Sys tem Pro grammin g procedur e identifi es an ex tension as the “owner ” of a specifi c outside l ine, so th e extens ion can a ctivate Call Covera ge or VMS Cove r for that l ine.
Line Co verage Extension ( #208) 5-137 Prog ramming (See Figure 2-2 on page 2-19 for the lo catio n of spec ial prog ramming buttons such as s and e on system phones.) T o chang e the L ine Coverag e setting for an extens ion: 1. Pr ess f 0 0 s s # 2 0 8 at extensio n 10 or 1 1.
Feature Ref erence 5-138 Line Ringing Desc ript ion This T elephone P rogram ming pro cedure deter mines ho w each outs ide line or pool assign ed to an ex tension ri ngs. A li ne or poo l can r ing immed iately , rin g with a 20-second delay , or no t ring at al l.
Line Ring ing 5-139 Examples ■ Receptionist Call Routing. If y ou want calls to be answer ed by the receptioni st firs t, set the lines at the recep tionist’s exte nsion to I mmedia te Ring and th e lines at the user s’ ext ensions to N o Ring. ■ Receptionist Backup.
Feature Ref erence 5-140 Making Calls Desc ript ion A user can ma ke a cal l by dia ling an ou tside pho ne num ber or an ex tension number . There ar e also sev eral ways to speed di al a number —see “Re lated Featur es” belo w .
Making C alls 5-141 ■ Users can ring any of the seven Hu nt Group s or vo ice sig nal Hunt Groups 1–6. For more inform ation, se e Group Hunting—Ring/V oice Signal .
Feature Ref erence 5-142 3. Dia l the p hone numbe r . T o ma ke an ou tside cal l using a specifi c pool: 1. Pr ess the id le pool butto n (red and green lights are both off) or dial i plus the three-digi t pool ac cess code (880, 881, 882, o r 883).
Making C alls 5-143 System Phone Y ou can li ft the h andset or press S bef ore dialin g, then: 1. Pr ess an idle i button (r ed and gr een light s are bot h off). Y ou hear intercom dial tone, and th e green l ight next to the i button is on s teady .
Feature Ref erence 5-144 ■ If you hea r ringing, you h ave reac hed an id le sta ndard, TransT alk 9000-se ries p hone, or a busy system phone with V oi ce Inter rupt On Busy No t Assig ned.
Manual S ignaling (F13XX o r F13*XX ) 5-145 Manual Signaling (F13XX or F13*XX ) Desc ript ion This feature is only available on system phones. This feat ure lets you prog ram a b utton o n your P ARTNER or P AR TNER Endeavo r phone that you c an use to s ignal a predeter mined co -worke r ’s extension .
Feature Ref erence 5-146 ■ T o res pond to a s ignal, the target ex tension must place an interc om call to the pers on signa ling. Pro gramming (See Figure 2-2 on page 2-19 for the lo catio n of spec ial prog ramming buttons such as s and e on system phones.
Message Light Off ( F10XX) 5-147 Message Light Off (F10X X) Desc ript ion This featu re turns off th e message l ight at a s pecifie d extens ion (wher e XX is a system extension n umber). Rela ted F eat ures For in structions for tur ning on th e messag e ligh t, see Mes sage L ight On (F09XX ).
Feature Ref erence 5-148 5. O ptionally , d ial the two -digit exte nsion num ber of y our most commo n destinati on, or ski p to Step 6 if yo u want only the featur e code o n the button. 6. Pr ogram a nother bu tton for thi s extensi on or exi t programm ing mo de.
Message Light On ( F09XX) 5-149 Message Light On (F09 XX) Desc ript ion This featu re turns on the mes sage li ght at a sp ecified extension ( where XX is a system extension n umber). Rela ted F eat ures ■ For in structions on tu rning off the me ssage l ight, see Message Light Off (F10XX ) .
Feature Ref erence 5-150 2. En ter the nu mber of th e extensi on to be pr ogrammed wi th this fe ature. 3. Pr ess a p rogrammabl e button. 4. Pre ss f 0 9 . 5. O ptionally , d ial the two -digit exte nsion num ber of y our most commo n destinati on, or ski p to Step 6 if yo u want only the featur e code o n the button.
Music-O n-Hold ( #602) 5-151 Music-On-Hold (#602) Desc rip tio n This Sy stem Program ming procedu re act ivates or deacti vates t he Mu sic-On- Hold jack on the proc essor mo dule. Th e jack must be ac tive an d an au dio sour ce mus t be connec ted to the jack in order t o provid e recor ded mu sic or me ssages to call ers on ho ld .
Feature Ref erence 5-152 V a l id En tries 1 = Activ e ✔ 2 = Not Ac tive Pro gramming (See Figure 2-2 on page 2-19 for the lo catio n of spec ial prog ramming buttons such as s and e on system phones.) T o chang e the s etting of th e Music-O n-Hold jack: 1.
Music-O n-Hold V olume (# 614) 5-153 Music-On-Hold V olume (#614) Desc ript ion This Sy stem Pro grammin g proced ure all ows you to sele ct one of s even vo lume settings for th e ext ernal m usic sou rce prov ided thr ough the Mus ic-On-Ho ld jack on the P ARTNER Endeav or 362 pr ocessor mod ule.
Feature Ref erence 5-154 Night Servic e Button (#503) Desc ript ion This Sys tem Pro grammin g procedur e identifi es a butto n on the s ystem pho ne at extension 1 0 to be used to turn Night S ervice on and off.
Night Ser vice Butto n (#503) 5-155 V alid Entries 1 = Assig ned to nex t availa ble but ton at exte nsion 10 2 = Not As signed ✔ 3 = Sele ct Bu tton (then press a programma ble bu tton to ass ign N.
Feature Ref erence 5-156 2. En ter the pa ssword. The gr een light is on ste ady . Night Se rvice i s on. T o turn Night Ser vice off: 1. Pr ess the Night Ser vice bu tton at ext ensio n 10. ■ If a Sys tem Pass word is pr ogrammed , the gree n light next to the button flashes; you mu st conti nue wit h Step 2.
Night Ser vice Gr oup Exten sions (#5 04) 5-157 Night Servic e Gr oup Extensions (#504) Desc ript ion This Sy stem Progr amming pr ocedur e assigns extensions to the Nig ht Servi ce Group. When Nigh t Service is on and a call c omes in , all ext ensions in the Night Service Group ri ng immedi ately , regardl ess of nor mal Line Ringing s ettings.
Feature Ref erence 5-158 Number of Lines (#104) Desc ript ion This feature should be used only for initial system setup. This Sys tem Pro grammin g procedur e determi nes in Key mode t he number of ou.
Number of Lines (#10 4) 5-159 Prog ramming (See Figure 2-2 on page 2-19 for the location of s pecial programmi ng buttons such as s and e on system phones.) T o ass ign lines to the sy stem at i nitial s ystem setu p: 1. Pr ess f 0 0 s s # 1 0 4 at ex tension 10 or 1 1.
Feature Ref erence 5-160 Outgoing Call Restricti on (#401) Desc ript ion This Sys tem Progr amming pr ocedur e identifi es the types of out going calls that can b e made on a ll lines at an ext ension. S ee Diali ng Restric tions and Permissions for a summ ary of c alling re stricti ons.
Outgoing Call Restr iction (#40 1) 5-161 V alid Entries 1 = No Res trictio n (can mak e toll, lo cal, a nd int ercom cal ls) ✔ 2 = Insi de (interc om) On ly 3 = Loca l (inter com and local) Only Prog ramming (See Figure 2-2 on page 2-19 for the lo catio n of spec ial prog ramming buttons such as s and e on system phones.
Feature Ref erence 5-162 Outgoing Call Restri ction Button (#1 14) Desc ript ion This Sys tem Pro grammin g procedur e identifi es a butto n on the s ystem pho ne at extensi on 10 to be used to chan ge the current Outgo ing Call Rest riction setting for an extensio n.
Outgoing Call Restr iction Butto n (#114) 5-163 Prog ramming (See Figure 2-2 on page 2-19 for the lo catio n of spec ial prog ramming buttons such as s and e on system phones.) T o prog ram an O utgoin g Call Res triction b utton at extensio n 10: 1. Pr ess f 0 0 s s # 1 1 4 at ex tension 10 or 1 1.
Feature Ref erence 5-164 3. Pr ess the Outgoing Cal l Restric tion bu tton at exte nsion 10 or lift t he handset a nd repla ce it bac k in the c radle. The green light next to the Outgoing Call Rest riction button goes off an d extensi on 10 resu mes norma l oper ation.
Outsid e Conferen ce Denial (#109) 5-165 Outside Confer ence Denial (#109) Desc rip tio n This Syste m Progr amming pr ocedure det ermines whether u sers can i nclude mor e than on e outside party in a confer ence ca ll. Rela ted F eat ures ■ For in stru ctions on ma king co nferen ce ca lls, see Conf erence C alls .
Feature Ref erence 5-166 Personal Speed Dial Numbers Desc ript ion This T elephone Progra mming pr ocedure lets yo u store u p to 20 fre quently- dialed numbers for eac h extensi on. Pers onal Sp eed Dia l number s can be dialed quickl y by press ing f (or # at inter com dial to ne on a standard phone) a nd the two-digit c ode from 80 through 99.
Person al Spe ed Dia l Numbe rs 5-167 Prog ramming (See Figure 2-2 on page 2-19 for the locat ion of spe cial progr amming buttons such as s and e on system phones.) T o prog ram Perso nal Speed Dial num bers: 1. Pr ess f 0 0 s s c at ext ensio n 10 or 1 1.
Feature Ref erence 5-168 S tandard Phone Y ou ca n dial P ersonal S peed Dial numb ers on a sta ndard ph one, but th e num bers must be p rogramm ed from e xtension 10 or 1 1. T o dial a pr ogramme d Personal Speed Dia l numb er: 1. Li ft the hands et.
Pickup Group Extensions (#501) 5-169 Pickup Gr oup Extensions (#501) Desc ript ion This Sy stem Pro grammin g proced ure lets y ou assi gn extens ions to a Pickup Group. When a ca ll ring s at an extension in a P ickup Gr oup, a use r at any o ther extension i n the sy stem can answer th e ringing c all by dialing t he Pickup Gr oup code.
Feature Ref erence 5-170 Pool Access Restricti on (#315) Desc rip tio n This p rocedure a pplies o nly to po oled ex tension s in Hybri d mode. This Sys tem Pro grammin g proced ure restr icts a pool ed extens ion from receiv ing and/or mak ing outsid e calls on all lin es belongi ng to a specifi c pool.
Pool Access Rest ricti on (# 315) 5-171 Prog ramming (See Figure 2-2 on page 2-1 9 for the loc ation of s pecial pr ogramming buttons such as s and e on system phones.) T o rest rict an e xtensio n from ma king or r eceiving c alls on all the li nes in a s pecific pool: 1.
Feature Ref erence 5-172 Pool Extension Assignment (#31 4) Desc rip tio n This fe ature app lies onl y to pool ed extens ions in Hybrid m ode. This Sys tem Pro grammin g proced ure identifi es the po ols th at are assi gned to buttons at a p ooled exte nsion.
Pool Exten si on As si gnm ent (#314 ) 5-173 Considerat ions ■ Y ou can not assi gn pool bu ttons to ex tension 10 or to any ke y ext ension. ■ The mai n pool butt ons are always a ssigned to t he two l eftmost but tons on the bottom row of a s ystem ph one.
Feature Ref erence 5-174 4. At this poi nt: ■ If you want to assi gn the pool to the f irst availa ble button with li ghts, press D until the following appears on the dis play: PoolAssign15P881 1 As.
Pool Lin e Assi gnment (# 207) 5-175 Pool Line Ass ignmen t (#20 7) Desc rip tio n This procedure applies only to systems configured for Hybrid mode. This Sy stem Pro grammin g proced ure assig ns lines to or r emoves l ines from the main and auxilia ry pool s suppor ted for Hybr id mode.
Feature Ref erence 5-176 Pro gramming (See Figure 2-2 on page 2-19 for the location of special programmi ng buttons such as s and e on system phones.) T o chang e the as signment o f lines to pools : 1. Pre ss f 0 0 s s # 2 0 7 . 2. En ter the fi rst line to be progr ammed.
Priva cy (F07) 5-177 Privacy (F07) Desc ript ion This feature is available only on system phones. This featu re lets s ystem p hone user s press a progr ammed butto n to turn P rivacy on and off, prev enting or allowing o ther use rs to join c alls a t the user ’s extens ion as needed .
Feature Ref erence 5-178 4. Pre ss f 0 7 . 5. Pr ogram a nother bu tton for thi s extensi on or exi t programm ing mo de. Using From a system phone, pr ess the p rogramm ed button to turn Pr ivacy on; press i t again to turn it off. Use the button lik e a switch —when the l ight is on, Privacy i s on.
Recall (F03) 5-179 Recall (F03) Desc rip tio n This featu re ca uses the system to send a t imed swi tchhoo k flash o ver the telephone line to “ recall” a new dial tone or to acces s a PBX, central office, or Cent rex feat ure, such as Cal l W aiting.
Feature Ref erence 5-180 3. Pr ess a p rogrammabl e button. 4. Pre ss f 0 3 . 5. Pr ogram a nother bu tton for thi s extensi on or exi t programm ing mo de. Using T o ac cess a PB X, ce ntral office, or Centre x featur e (such as Call Waiting) whil e active on an ou tside li ne: System Phone 1.
Recall Timer Duratio n (#107) 5-181 Recall Timer Duration (#107) Desc rip tio n This Sy stem Pro grammin g procedur e lets you c hange the length of the time d signal, or swit chhook fl ash, gener ated by the system Recall featur e (a s well as b y the R ecall opt ion used in Auto Dial and Speed D ial numbers) .
Feature Ref erence 5-182 Restore Pr ogram ming (#125) Desc ript ion This Sys tem Pro grammin g proced ure enabl es you to reinstate your sy stem and telephone program ming (e xcept the System Da y , S ystem Date , a nd Syste m Tim e ) to th e setting s saved on a PC Card at the last system backup (ma nual o r automa tic).
Restore Progr a mmi ng (#125 ) 5-183 T o in itiate a r estore: 1. If y ou have a Backup /Restore PC C ard ins talled, s kip to Step 2 . If you do not have a PC Card i nstalle d, refer to the P ARTNER PC Card In stallati on Instru ctions . 2. Press f 0 0 s s # 1 2 5 at extens ion 10 or 1 1.
Feature Ref erence 5-184 Ring on T r ansfer (#1 19) Desc ript ion This Sys tem Program ming proc edure let s you specify what calle rs hear whil e they are bein g transfe rred.
Rotary Dial ing Timeou t (#108) 5-185 Rotary Dialing T imeout (#108) Desc rip tio n This Sy stem Progr amming pr ocedure c hanges th e length o f the Rota ry Dialing T imeout. Y ou may ne ed to cha nge the length of the time out if you hav e any rota ry lines a nd you ar e having trouble calling out on sta ndard touc h-tone p hones.
Feature Ref erence 5-186 Save Number Redial (F04) Desc ript ion This feature is available only on system phones. This fe ature sa ves into temporar y memor y the la st outsid e number (up to 28 digits) di aled fro m an exten sion with a syste m phone.
Save Num ber Re dial (F04 ) 5-187 Using T o sav e a numb er , from a system phone: 1. Pr ess the programme d button , –or– Press f 0 4 after d ialing the nu mber , but before h anging up. T o redi al a stored number: 1. Pr ess the programme d button again, –or– Press f 0 4 again.
Feature Ref erence 5-188 Send All Cal ls Desc rip tio n Y ou can us e the Ca ll Coverag e or VMS Co ver with Do Not Dist urb button s to send interco m and t ransferre d calls an d outsi de ca lls on o wned li nes imme diately to your v oice mai lbox.
Send All Calls 5-189 ■ If VMS Cover is alrea dy turned on , press the Do Not Dist urb button . All cov ered cal ls are se nt immedia tely to the voice m essagin g syst em until you turn off Do Not Distu rb. T o s end cove red cal ls immed iately to cove rage when Call Cove rage and VMS Cover are both on, press Do No t Disturb .
Feature Ref erence 5-190 Special Dialing Function s Desc ript ion This fe ature le ts you ad d specia l cha racters fo r Syst em Speed D ial nu mbers, Person al Speed Dial numbe rs, and Auto Dial numbers , as follo ws: Considerat ions Special character s cann ot be used when dial ing a numb er manual ly .
Special Dialing Functions 5-191 are alread y on a call. ( Y ou can s tore a Rec all signal by pres sing S , but only if it is the first char acter stor ed.) It als o includ es a 1.5-se cond p ause (which y ou inse rt by pressi ng h ) to allow time to get a new Centrex dial tone: S h * 3 2 .
Feature Ref erence 5-192 S t ar Code Dial Delay (#410) Desc ript ion Central O ffices of some phone c ompanies support th e use of star code s befo re the diale d phone number to obtain s pecial s ervices ; for exampl e, in som e areas , you can dial *67 to preven t Caller ID informati on from be ing sent t o the c alled party .
Star Code Dial Dela y (# 410) 5-193 Rela ted F eat ures ■ Y ou can include star c odes in Al lowed Phone Number Lists and Disallowed P hone Number Lists . ■ Star Co de Dial Dela y setti ngs app ly to Auto Dialing , Last Numb er Redial , Personal Speed Dial Numbers , Save Numb er Redial , and System Spee d Di al N umbe rs .
Feature Ref erence 5-194 Pro gramming (See Figure 2-2 on page 2-19 for the loca tion of special progra mming butt ons such as s and e on system phones.) T o chang e the Star Code Dial Delay setting: 1. Pre ss f 0 0 s s # 4 1 0 at ex tension 10 or 1 1.
Statio n Lock (F 21) 5-195 S t ation Lock (F21) Desc ript ion This feature is available only on system and standard touch-to ne pho nes. This featu re lets u sers e nter a fou r-digit code on thei r telephone dialpa d to “lock ” their exten sion. Lat er , th e user e nters the id entic al code to unlock the extens ion.
Feature Ref erence 5-196 Using System Phone Y ou ca n lock an ext ension w hen the phon e is i dle or while ac tive on an inte rcom o r outside c all us ing the han dset or s peakerpho ne. 1. Pre ss th e St ation Loc k but ton or p ress f 2 1 . On a pr ogrammed button w ith lights, t he gre en light f lashes.
Statio n Lock (F 21) 5-197 T o un lock a stan dard touc h-tone p hone: 1. Li ft the hands et. Y ou hear intercom dial tone. 2. Pr ess # 2 1 . Y ou hear interc om dial tone again .
Feature Ref erence 5-198 S tation Unlock (F22) Desc ript ion This feature is available only at extensions 10 and 1 1. This fe ature le ts you un lock a s pecific user ’s lock ed exten sion. Use this feat ure when a use r forget s the cod e he or s he used to lock th e extensi on.
System Date (#101 ) 5-199 System Date (#101) Desc rip tio n This Sy stem Pro grammin g procedur e sets th e month, day , a nd year . The sys tem display s only the month a nd day on display phones wh en the phon e is idl e.
Feature Ref erence 5-200 System Day (#102) Desc rip tio n This Sys tem Pro grammin g procedur e sets th e day of th e week that appears on system display phone s. Rela ted F eat ures ■ Backup Programming—Automatic (#123 ) and Backup Programming— Manual ( #124) do not backup up the Sys tem Day .
System Pa ss wor d (#403) 5-201 System Password (#403 ) Desc rip tio n This feature is available only on P ARTNER a nd P ARTNER Endeavor phones. This Sys tem Program ming pro cedure de fines a four -digit password that users ca n enter fr om the phon es to ove rride dia ling res trictions (if the ext ensio n has ac cess to an o utside li ne).
Feature Ref erence 5-202 System Release S tatus (F 59) Desc ript ion When cal ling for custom er su pport, yo u need to know the releas e leve l of your system . This featu re enabl es yo u to deter mine that i nformati on at an y system display phone .
System Reset—Progr amming S aved (#728 ) 5-203 System Reset—Pr ogramming Saved (#728) Desc ript ion This Sy stem Progr amming pr ocedur e resets th e system wh ile retai ning the curre ntly pro grammed settin gs. Reset the syst em only w hen adv ised to d o so by technic al su ppo rt per s onne l.
Feature Ref erence 5-204 ■ All of th e system and telep hone pr ogramm ing setti ngs that wer e in effect before th e power fai lure or do wn perio d are retain ed (exc ept those mentio ned in the “Relat ed Featu res” sectio n above) ; they do n ot rever t to the defaul t settings .
System Sp eed Dia l Numbe rs 5-205 System Speed Dial Number s Desc rip tio n This featur e lets you pr ogram a list of up to 100 fr equent ly-dialed numbers for the system . Anyone on the sy stem can di al a System Speed Dial number by pressing f (or # at interco m dial ton e on a stan dard phon e) and the three-digi t code from 600 through 6 99.
Feature Ref erence 5-206 ■ If you pr ogram 91 1 or ot her emer gency nu mbers a s Speed Dial numbe rs and want to place tes t calls, y ou shoul d: 1) perfor m such ac tivities i n the off-peak hours.
System Sp eed Dia l Numbe rs 5-207 Using System Phone Y ou can li ft the h andset or press S bef ore dial ing: 1. If yo u want to call on a specific line, press th e line button ( or press i 8 and the tw o-digit line numb er).
Feature Ref erence 5-208 System Time (#103) Desc rip tio n This Sys tem Pro grammin g proced ure sets th e time that appear s on sy stem display phone s. Rela ted F eat ures ■ Backup Programming—Automatic (#123) uses the Sys tem T ime to schedul e the a utomatic b ackups .
Toll Ca ll Prefix (#402) 5-209 T oll Call Prefix (#402) Desc rip tio n This Sy stem Pro grammin g procedur e indic ates whethe r users m ust dial a 0 or 1 before th e area co de to m ake a lon g-distance call, o r just th e area code and number . This featu re shoul d be set t o reflect the dialing patterns of your local telephone compa ny .
Feature Ref erence 5-210 T ouch- T one E nable ( F08) Desc rip tio n This feature is available only on system phones. This fe ature le ts a sys tem pho ne user se nd touc h-tone s ignals on an outsi de ca ll over a rotary lin e. For example , a user may need to dial tou ch-tone digit s while on a call t o a bank-by -phone ser vice.
Transfer Return E xtension ( #306) 5-211 T ransfer Return Extensio n (#306) Desc ript ion By defau lt, transfer red calls r eturn to t he originati ng extens ion if they are not answere d. This Sy stem Progr amming procedure can be used to i dentify a different retur n extension for the exten sion that transfers a call.
Feature Ref erence 5-212 Pro gramming (See Figure 2-2 on page 2-19 for the location of special programmi ng buttons such as s and e on system phones.) T o chang e the Transfer Return E xtensi on for a spec ific exten sion: 1. Pre ss f 0 0 s s # 3 0 6 at ex tension 10 or 1 1.
Transfer Ret urn Rings ( #105) 5-213 T ransfer Return Rings (# 105) Desc ript ion This Sy stem P rogramm ing proc edure, w hich appl ies t o all sy stem e xtensio ns, define s the numb er of tim es a tran sferred c all rin gs before i t goes to the tran sfer return ext ens io n.
Feature Ref erence 5-214 Pro gramming (See Figure 2-2 on page 2-19 for the location of special programmi ng buttons such as s and e on system phones.) T o chang e the nu mber of ti mes a tr ansferred call r ings befo re returni ng to the transfer r eturn exten sion: 1.
Transferri ng Calls 5-215 T ransferri ng Calls Desc ript ion This sec tion exp lains how to transfer c alls us ing the & but ton on a system phone o r the switc hhook on a standa rd phone. T ran sferri ng a call lets user s “pass ” a call f rom one exte nsion to a nother .
Feature Ref erence 5-216 ■ If you tran sfer a call to an extension fo r which you ha ve an A uto Dial button and the ca ll is u nanswere d, the gree n light ne xt to t he Auto Dia l button flutters when the c all returns to your e xtension. ■ Calls can b e transf erred to Cal ling Grou ps and Hun t Groups.
Transferri ng Calls 5-217 ■ T o ma ke a voi ce-signaled transfer to a syste m phone , in Step 2 of the procedu re on the previous page, pres s * plus th e two-dig it extens ion number . Then lis ten for one of the f ollowing respons es: — If you hea r one beep, you hav e reached a n idle system pho ne.
Feature Ref erence 5-218 S tandard Phone ■ T o pa ss a call to anoth er extensi on: 1. Wh ile o n a call, press t he switch hook down once r apid ly . Y ou hear intercom dial tone. 2. Di al th e ex ten sio n num ber (or 7 7 and a Hunt Gro up number or 7 and a Cal ling Grou p number ) to which y ou want the call transferred .
VMS C over (F1 5) 5-219 VMS Cover (F15) Desc rip tio n This fea ture applie s only if yo u have a v oice messa ging sys tem. It is available only on system phones.
Feature Ref erence 5-220 Pro gramming (See Figure 2-2 on page 2-19 for the location of special programmi ng buttons such as s and e on system phones.) T o prog ram a VM S Cove r button: 1. Pre ss f 0 0 s s c at e xt e ns io n 10 or 1 1. 2. En ter the nu mber of th e extensi on to be pr ogrammed wi th this fe ature.
VMS C over Rin gs (#117 ) 5-221 VMS Cover Rings (#1 17) Desc rip tio n This fea ture applie s only if yo u have a v oice messa ging sys tem. This Sy stem P rogramm ing proc edure, w hich a pplies t o all system e xtensio ns programme d for VMS Cover , defines the num ber of tim es a call r ings be fore it is sent t o a user ’s voice mail box.
Feature Ref erence 5-222 VMS Hunt D elay (#506) Desc rip tio n This fea ture applie s only if yo u have a v oice messa ging sys tem. This Sys tem Pro grammin g procedur e determi nes when outside cal ls shou ld be answere d by the A utomated A ttendant Service of the voi ce messagi ng syst em.
VMS Hunt Sc hed ule (#50 7) 5-223 VMS Hunt Schedule (#507) Desc rip t i on V o ice m ail This fea ture applie s only if yo u have a v oice messa ging sys tem.
Feature Ref erence 5-224 V oice Interrupt on Busy (#312) Desc ript ion This feature is available only on system phones. This Sys tem Progr amming pr ocedur e identifie s extensi ons that ca n receiv e voice interr upt on b usy calls .
Voice In terrupt on Busy (# 312) 5-225 ■ Any p arty in volved i n a vo ice inte rrupt on busy ca ll cann ot be invo lved in a seco nd voic e interrupt on bus y call until the f irst is finish ed.
Feature Ref erence 5-226 V oice Inte rrupt on Busy T a lk-Back (F18) Desc rip tio n This feature is available only on system phones. This fea ture lets yo u program a bu tton that i s used to res pond to a voice interru pt on busy call whi le the use r is ac tive on a nother call.
Voice In terrupt on Busy Talk-Ba ck (F18) 5-227 Using T o res pond to a v oice int errupt on bu sy cal l (you hear two be eps and th e origina tor ’s voic e—be a ware that t he third p arty to wh om yo u are sp eaking probabl y also wi ll hear the t wo beeps and the faint sou nd of the or iginat or ’s voice) : 1.
Feature Ref erence 5-228 V oice Mailbox T ransfer (F14) Desc rip tio n This fea ture applie s only if yo u have a v oice messa ging sys tem. It is available only on system phones.
Voice M ailbo x Tran sfer (F 14) 5-229 Using T o trans fer a c aller to a specific subscri ber ’s mailbox : 1. F rom a sys tem pho ne, press t he pro grammed button or p ress f 1 4 . 2. Dia l the tw o-digit extension n umber (o r press a n Auto Dia l butto n) of the mailb ox subscr iber fo r whom the caller wants to l eave a me ssag e.
Feature Ref erence 5-230 W ake Up Service Button (#1 15) Desc rip tio n This Sys tem Pro grammin g procedur e identifi es a butto n on the s ystem pho ne at extensi on 10 to be used fo r schedul ing wake up (or r eminder ) call s for sy stem extensi ons.
Wake Up Servic e Button ( #115) 5-231 Prog ramming (See Figure 2-2 on page 2-1 9 for the location of s pecial programmi ng buttons such as s and e on system phones.) T o prog ram a Wake Up Servic e button at e xtensio n 10: 1. Pr ess f 0 0 s s # 1 1 5 at ex tension 10 or 1 1.
Feature Ref erence 5-232 3. En ter the wake -up time i n 24-hour notation. F or example , to set the time to 2:15 p.m . , pr ess 1 4 1 5 . When you have fini shed ente ring the t ime, the displ ay read s: Wake Up 32 14:15 The wak e up ca ll is sch edule d, and the gr een lig ht next to the Wake Up Service button t urns off.
6-1 T r oubleshooting The foll owing se ctions d escribe v arious di fficulties th at might oc cur , p ossible causes for the difficulty , and procedur es you can foll ow to try to solv e the pr oblem.
Troubles hooting 6-2 Customer Self-Se rvice Center on the Internet If you ca n acces s the Interne t, you can use t he Custome r Self- Service Cente r to get on-l ine infor mation s uch as: ■ Answe .
Whe n Yo u Need Hel p 6-3 When Y ou Need Help If you hav e a prob lem with y our syste m, you may be able to solve it by fol lowing the app ropriate tr oublesh ooting procedu res descr ibed in this cha pter . If not, yo u can cal l for help. I n the c ontinental U.
Troubles hooting 6-4 Power Failur e Operation When powe r to the s ystem is c ut off, the first l ine on the P A R TNER Ende avor processi ng mod ule automa tically c onnects to the firs t extens ion on the module, extension 1 0.
Battery Replacement 6-5 Battery Replacemen t IMPOR T ANT : Do not tur n off the power or r emove th e process or module b efore re placing the batterie s! If you d o, all se ttings for s ystem a nd tele phone pro grammin g will rev ert to the defau lt settin gs.
Troubles hooting 6-6 1. Wi th the powe r on, locate the batt ery compartm ent at th e bottom of the P A R TNER Ende avor pr ocessor module, be low the ex tension j acks (see Figure 6-1 ). Push gently o n the ba ttery icon (the loc king lat ch) and slide the bat tery icon u p to co ver the “plus” ic on.
Battery Replacement 6-7 3. Pu ll the ba tteries strai ght out of the metal sp ring clips (see Fi gur e 6- 3 ) , and dispos e of the batte ries prop erly .
Troubles hooting 6-8 7. Pr essing li ghtly on the batt ery icon o n the fron t of the batte ry assem bly , slide th e locki ng latch downward to secur e the ass embly in place ( see Figure 6-5 ). The “p lus” icon and the battery icon sh ould now be visibl e on the front of the batter y asse mbly .
Clea ri ng a Ba ckup -Fail ur e A lar m 6-9 Clearing a Backup-Failur e A larm If you use Backup Programming—Automatic (#123) and the automa tic back up fails, a Backup-F ailure Al arm mes sage app ears (ins tead of the defaul t day/date/t ime mess age) on th e top line o f the tel ephone dis play at idle exten sions 10 and 1 1.
Troubles hooting 6-10 Problems with System Phones System Phone Does Not Ring Possib le Caus e 1: Ringe r vo lume i s set t oo lo w . What t o do: Press the volu me contr ol button wh ile th e phone is idle and the handset is in the cradle. ■ If the p hone ring s increas ingly l ouder , the probl em is so lved.
Proble ms with Sy stem Ph ones 6-11 System Phone Does Not W ork Possib le C ause 1: T el ephone co rd is p lugged in to wrong j ack on b ottom o f system phone. What t o do: Plug the modula r teleph one cord into th e correc t jack—s ee the P ARTNER E ndeavor Ins tallatio n guide f or in st ructi ons.
Troubles hooting 6-12 Display Doe s Not Show Caller I D Name/Number Possib le Caus e 1: Not rec eiving Caller ID serv ice fro m local p hone com pany . What t o do: Contact y our loca l phone c ompany t o check on Caller ID serv ice. ■ If you ar e not rec eiving Caller ID service, subscr ibe to it.
Proble ms with Sy stem Ph ones 6-13 Inter com Autodialer Does Not W ork Properly Possib le Caus e 1: T el ephone co rd is pl ugged int o wrong ja ck o n bottom of Intercom A utodialer . What t o do: Plug the modula r teleph one cord into th e correc t jack—s ee the P ARTNER E ndeavor Ins tallatio n guide f or in st ructi ons.
Troubles hooting 6-14 Probl ems with S tandard Phones S tandard Phone Doe s Not Ring Possib le Caus e 1: Standar d phone i s not plug ged into th e T i p Ring p orts, whi ch are the b ottom two por ts on the processo r or 362 EC module . What to do : Plug the standar d phone in to the bo ttom two por ts of any module.
Proble ms with St andard P hones 6-15 S tandard Phone Ring s Back aft er Inte r com Call with No O ne at Oth e r End Possib le Caus e 1: The s witchhook is acc identall y pressed and rel eased, ca using a call t o ring ba ck. What to do: Be su re that the handset is always replaced c arefull y .
Troubles hooting 6-16 Other Pr oblems with Phon es T rouble Maki ng Outside Cal ls T rouble mak ing out side cal ls could b e one o f the follo wing: ■ Y ou hear a dial tone, but the dial tone conti nues as you try to dial. ■ Y ou hear a dial tone , which c uts off when you dial, but the line d oes not ring.
Other Pr oblems with P hones 6-17 Possib le Caus e 5: Loca l phone c ompany i s not acc urately r eceivi ng the dia ling signals . What t o do: Isolate t he problem. Use the telephone to make c alls on differe nt lines. Th en, make calls on different phon es using the same line.
Troubles hooting 6-18 What t o do : Find out if Forced Account Code Entry (# 307) is ass igned to the extensi on. If it is , enter a valid ac count c ode. ■ If you ca n make a call, the probl em is so lved. ■ If Forced Account Code En try is not assi gned, go to Poss ible Caus e 2.
Other Pr oblems with P hones 6-19 Calls Ar e Answer ed Automatically A call rings onc e, then dis appears as if it wer e answer ed. Possib le Caus e 1: Automati c Syst em Answer o r Direc t Extens ion Dial is turned on. What t o do: Check to see if Autom atic Syste m Answer or Di rect Exte nsion Dia l is turned on .
Troubles hooting 6-20 Automatica lly Dia led Calls Be ginning with S tar Codes Ar e Misr outed Possib le Caus e: The Star Co de Dial Delay setti ng is no t inse rting a l ong enough pause, al lowing a portion of the phone n umber to be diale d before th e second d ial tone from the Cent ral Office is establishe d.
Proble ms with Com bination Extensi ons 6-21 Probl ems with Combination Extensio ns Phone Does Not W ork Prope rly Possib le Caus e 1: Standar d phone i s not plug ged into th e T i p Ring p orts, whi ch are the b ottom two por ts on the processo r or 362 EC module .
Troubles hooting 6-22 Probl ems with S tandard Devices S tandard Device Doe s Not Answer Possib le Caus e 1: Standar d phone i s not plug ged into th e T i p Ring p orts, whi ch are the b ottom two por ts on the processo r or 362 EC module . What t o do: Plug the standa rd phone into the bo ttom two p orts of any module.
Problems with ASA/DXD Cards 6-23 Problems with ASA/DXD Cards An ASA/DXD Missing Ca rd Err or Message Appears Possib le C ause : Y ou a re attemp ting to record an Automa tic S ystem An swer message (I891) or a Direc t Extens ion Dial (D XD) mess age (I892 ) and an ASA/DXD PC card is not in stalled in the p rocessor module.
Troubles hooting 6-24 Probl ems with Automatic Backup Display Sho ws “Backup Fail ed IC” at Idle Exte nsion 10 and 1 1 Poss ible Cause : The sys tem did not detect a valid Backup/Res tore P C Card while trying to do an aut omatic backup .
Proble ms with Au tomati c Backup 6-25 Display Sho ws “Backup Fail ed CC” at Idle Extensi on 10 and 1 1 Possib le Caus e 1: The Ba ckup/Res tore PC C ard was r emoved w hile the b ackup was in prog ress. What t o do: Check to see whethe r the PC Ca rd was rem oved.
Troubles hooting 6-26 Probl ems with Manual Backup Display Sho ws “Insert Ca rd” in System Pr ogramming Mode Possib le C ause: The system did not detect a valid Ba ckup/Res tore PC Card when you tri ed to do a manual b ackup us ing B ackup Programming—Manua l (#124) .
Proble ms with Ma nual B ackup 6-27 Display Sho ws “System Busy” in System Pr ogramming Mode Possib le Caus e: An aut omatic or m anual b ackup wa s in pro gress at th e time you request ed a ma nual back up. What t o do: Exit the procedu re and retr y the man ual back up after a few minute s.
Troubles hooting 6-28 Problems with System Restore Display Sho ws “Insert Ca rd” in System Pr ogramming Mode Possib le C ause: The system did not detect a valid Ba ckup/Res tore PC Card when you tri ed to do a r estore using Restore Programming (#125) .
Proble ms with Sy stem Res tore 6-29 Display Sho ws “Resto re Fai led” for T wo Seconds in System Pr ogramming Mode NOTE: This display indica tes that all syste m and t elepho ne progr ammin g has reverted to the d efault settin gs. Possib le Caus e 1: The Ba ckup/Res tore PC C ard was rem oved w hile the r estore was in prog ress.
Troubles hooting 6-30 System Pr oblems Call Rings Continuousl y; When Answer ed, No O n e at O the r E nd Possib le Caus e: Automatic System Answer or Direct Ex tension Dial is use d on a system that doe s not sup port far end discon nect. What t o do: Call your local ph one compa ny and fi nd out whethe r they s upport fa r end disc onnect.
System Pr ob lem s 6-31 What to do: Call yo ur local phon e compa ny and find out wheth er they send a hol d releas e signal. If the lo cal phone company d oes no t send a hol d releas e signal, or if they do but the problem still o ccurs , call the hotline.
Troubles hooting 6-32 Multiple Phones Dead: No Dial T one or Lights Possib le Caus e 1: The LED on one sys tem modul e is out. What t o do: If the gre en LED on t he front of a module i s out, tr y re-sea ting the modu le in t he con trol u nit. ■ If the LED l ights, th e problem is correc ted.
Other Pr oblems with S ystem 6-33 Other Pr oblems with Syste m The foll owing pr ocedure re sets the system. Use it whe n you h ave any problems that are not co vered el sewhere in this chapter .
Troubles hooting 6-34.
A-1 Specif icatio ns Capacities Dimensions and Weights (appr ox.) System Modul e Extensio n Jack ● 40 e xtens ions via exte nsion jacks on on e P ARTNE R Endeavor 3 62 proc essor mo dule p lus four .
Specifi catio ns A-2 (continue d) Other Specif ications Specification Description Switch Fab ric ● Full digita l, nonb locking Electrical Specificatio ns ● 35 watt s (120 BTUs/hr) p er P ARTNER En.
Specifi catio ns A-3 Other Specif ications Specification Defi nition Requirements for Out-of- Building Installat ion ● Installa tion o f a tele phone or other stand ard (tip/ ring) de vice in ano th.
Specifi catio ns A-4.
B-1 Mainten ance, Repair , and Orderi ng Information Mainten ance Y our sy stem is d esigned to provide t rouble-fr ee perfor mance wi thout any special mainte nance pr ocedure s.
Maintenan ce , Repair , and Orde r ing Inform ati on B-2 Post-W arranty Repai rs If you pur chased or leased y our sy stem throug h a Luc ent T e chnologi es Authori zed Deale r , cont act yo ur deale r for r epairs.
Produc t Orderin g Informat ion B-3 Limitati on of Li ability Except as provid ed belo w , the liabi lity of L ucent T ec hnologie s and its affil iates and supplie rs for any claims , losse s, damage.
Maintenan ce , Repair , and Orde r ing Inform ati on B-4 ■ P ARTNER M AIL VS Voice Messa ging Syste m Relea se 4 Pla nning Form s (585-322- 520) prov ides the forms ne eded to pla n and rec ord how y our P ARTNER M AIL VS sys tem is to be program med.
Produc t Orderin g Informat ion B-5 In Canad a, order the se items from Luc ent T ec hnologies Canada: Easter n Canada and Ottawa: 1-514 33 5-7200 Ontario: 1- 416-756 -5236 Central a nd Western Canad a: 1- 800-561 -5165 T able B-1. Sources of Addit ional Equipment and Replacements Parts (U.
Maintenan ce , Repair , and Orde r ing Inform ati on B-6 T able B-1. (cont inued ) Sources of Additi on al Equipment and Replacem ent s P arts (U.S.) System Telephones and Accessories: Luce nt Tech no.
C-1 Speed Di al Form Speed Dial Form This appe ndix con tains a S peed Dial Form to be photocopi ed and han ded out to system users. It provides space f or System and Pe rsonal Speed Dial numbe rs. For in structi ons on prog ramm ing and us ing Sys tem and P ersonal Speed Dia l numbers , see Chapter 5 .
Speed Dia l Form C-2 T abl e C-1. P ARTNER Endeavor System Speed Dial Numbers Code Na me/Compa ny * T elephone N umber Code Name/Comp any * T elephone Number 600 650 601 651 602 652 603 653 604 654 60.
Speed Dia l Form C-3 Table C-1 (continued). PARTNER Endeavor System Speed Dial Numbers Code Na me/Compa ny * T elephone N umber Code Name/Compan y * T elephone Nu mber 628 678 629 679 630 680 631 681 .
Speed Dia l Form C-4 T abl e C-2. P ARTNER Endeavor Pers onal Speed Dial Numbers Code Na me/Compa ny * T elephone N umber Code Name/Comp any * T elephone Nu mber 80 90 81 91 82 92 83 93 84 94 85 95 86.
Glossary GL- 1 Glossary Numbers 362EC mo dule The Luc ent tec hnolo gies equi pment comp onent has line jacks fo r conn ecting three outs ide li nes and up t o eight extensi ons to the contro l unit. There ar e eight En hanced T ip Rin g (ETR) port s per 362EC e xpansio n module .
Glossary GL-2 Auxili ar y eq uipme nt T elecommun icatio ns equip ment (o ther tha n syste m phones ) that c an be con necte d to the co ntrol unit. Auxi li ary equi pm en t inc lu des in dustry -sta .
Glossary GL- 3 Caller ID Inspect A featur e that allows yo u to v iew inc oming Cal ler ID or C all Co verag e informat ion on other line s while active o n a ca ll, with out pla cing the call o n hold or han ging up. Caller ID Name/Number A featur e that allows you to tog gle be tween a calle r ’s Ca ller ID name a nd Calle r ID num ber .
Glossary GL-4 E Extension An endpoi nt in t he sy stem that conne cts te lepho nes or sta ndard d evices, which can be diale d using th e i button. See also Programmin g Exten sion.
Glossary GL- 5 H Hold Re minder T one On syste m pho nes, a sh ort beep that i s generate d for a call that is lef t on ho ld for long er than one minute. T he ton e so un ds o nce eve r y m inu te un til the he ld c all is ret r iev ed , or unt il th e calle r hang s up.
Glossary GL-6 K Key Extension An extens io n th at h as lin e button s b ut n ot p ool bu tton s. See als o Key Mode and Poo led Exte ns ion . Key Mode An operat ing mode in wh ich outs ide line s are assi gned one per l ine butto n. T o access o utside l ines, users p ress l ine button s or en ter a Dire ct Lin e Pickup code.
Glossary GL- 7 Music-On-Hold System Equipme nt that lets you play reco rded m usic or m essages to call ers who are pla ced on ho ld. A music -on-hold au dio s ource can be co nnect ed to th e RCA j ack on th e proc essor mo dule i n the control uni t.
Glossary GL-8 P ARTNER-CA48 Intercom Autodialer See Intercom Autodiale r . Password A four-digi t code assign ed by the System Manager that us ers can e nter from a P ARTNER- or MLS-mod el phone t o overri de diali ng rest rictio ns and to turn N ight Ser vice on a nd of f.
Glossary GL- 9 R RAU (Remote Administration Unit) An auxil iary d evice th at lets you perfo rm sy stem pr ogrammi ng from a re mote locati on. Recall A syste m feat ure that se nds a tim ed sw itch hook flash to let y ou “rec all” a dial tone to make anothe r call or t o ac ce ss a PBX or Cen trex se rvi ce.
Glossary GL-10 Syste m The Luc ent T echnolo gies contro l unit and syst em pho nes th at you pu rchas ed, plu s all oth er telecom munica tions devices that are conn ected to y our co ntrol u nit. Syste m Man ag e r The pers on in y our bu siness who is re sponsib le for m anagi ng your s ystem, i nclud ing sys tem progra mming.
Glossary GL-11 V oice Interrupt on Busy A speci al interco m cal l that lets a us er inte rrupt and speak t o anoth er user who is busy on a call . See also V o ice I nter rupt on Bu sy T alk- Back .
Glossary GL-12.
Index IN-1 Index A AA (Automat ed Atten dant) Ex tensions (#607) , 5-4 Abbr evi at ed Ri ngi ng (# 305) , 5-5 Acciden tal Dam age reducing r isks , B-1 Adding L ines a nd Exte nsions , 2-3 Adding Ne w.
Index IN-2 Call Park , 5- 49 Call Pi ckup , 5-51 Call Re strict ion, ou tgoing (#401) , 5 -160 Call W aiting (#316) , 5- 52 Calle r , 6-12 Calle r ID call waiting, with , 5-55 descripti on , 5- 54 dev.
Index IN-3 lines , 5-72 record/pla yback , 5-74 Direct Fac ility Te rminat ion ( see Line) Direct Group Calling , 5-222 Direct Line P ickup active li ne , 5-77 idle lin e , 5-79 Direct Programmi ng Me.
Index IN-4 ca lling , 5-61 , 5-105 hunt , 5-109 , 5-12 1 night serv ice , 5-1 57 overvi ew , 2-1 3 pickup , 5-113 , 5-169 settin g up , 2-13 H Hands et for hard-of-he aring , 4-3 using , 3-6 volu me c.
Index IN-5 Line S elect ion aut omat ic , 2-21 Line S elect io n, auto mati c , 5-1 8 Lines , 2-3 maxim um , 1-7 Lines, num be r of (#104) , 5-1 58 Lists allowed phone number s , 5-7 disallow ed phon .
Index IN-6 illustrati on , 2- 18 PARTNER PassageWay®Soluti on , 4-2 PARTNER Phones system pho nes , 1-10 PARTNER Voice Messaging PC Card , 1-1 , 1-7 , 2-7 , 2-1 6 , 4-22 , 5-13 PARTNER-CA48 In tercom.
Index IN-7 restore fil e, cho osing ma nual o r autom atic , 5-182 Restri ction line acc ess (#302 ) , 5-13 0 outgoing c all (#401 ) , 5-160 Restri ctions, d ialin g disallow ed phon e numb ers , 2-12.
Index IN-8 Star Code Dial Delay (#410) descripti on , 2- 10 , 5-192 programmi ng for mark ed sy stem sp eed di aling , 5-193 Stat i on Lo ck , 5-195 Station Pro gramming ( see Extens ion Prog ramming).
Index IN-9 descripti on , 5- 136 , 5-219 light patte rns , 3-5 VMS Cover Rings (#117 ) , 5-221 VMS Hunt Del ay (#506) , 5-222 VMS H u nt Sc h edu le (# 507) , 5-223 Voice In terrupt On Busy (#312 ) , .
Index IN-1 0.
xi PERSONAL SPEED DIAL NUMBERS (p . 5-185) PRESS f DIAL a two-digit code (80-99) Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dialpad of the system display ph.
xii T OUCH-T ONE ENABLE (p . 5-238) PRESS a programmable button PRESS f 0 8 VMS CO VER (p . 5-247) PRESS a programmable button with lights PRESS f 1 5 V OICE INTERRUPT (p . 5-254) ON BUSY T ALK-BA CK PRESS a programmable button with lights PRESS f 1 8 V OICE MAILBO X TRANSFER (p .
xv CALL CO VERA GE RINGS DIAL #116 (p. 5-48) DIAL one digit (1–9) for the number of rings before the call is sent to th e covering extension ✓ = 2 rings VMS CO VER RINGS (p . 5-249) DIAL #117 DIAL one digit (1–9) for the number of rings before the call is sent to the voice messaging system ✓ = 3 rings RING ON TRANSFER (p.
xvi DISPLA Y LANGU AGE (p . 5-105) DIAL #303 DIAL a system extension number DIAL 1 = English ✓ 2 = Spanish 3 = French PRESS n to program another extension CALLER ID CALL LOG LINE ASSOCIA TION (p.
xiii System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM PROGRAMMING PRESS f 0 0 PRESS s PRESS s TO CYCLE THROUGH SYSTEM PROGRAMMING PROCEDURES PRESS N or P NOTE: Procedures #399, #609, and #728—shown below in dashed boxes—are skipped when cycling.
xiv MUSIC ON HOLD VOLUME DIAL #614 (p. 5-173) DIAL 1 =– ■ + 2 =– ■■ + 3 =– ■■■ + 4 =– ■■■■ + ✓ 5 =– ■■■■■ + 6 =– ■■■■■■ + 7 =– ■■■■■■■ + CONTACT CLOSURE OPERATION TYPE (p.
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