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Lucent Technologies Bell Labs Innovations SPIRIT ® Communications System SPIRIT Attendant User’s Guide Lucent Technologies— formerly the communications systems and technology units of AT&T 51.
© 1991 AT&T All Rights Reserved Printed in U.S.A. 518-453-710 106449697 Issue 1 April, 1991 Trademarks SPIRIT is a registered trademark of Lucent Technologies. NOTICE The information in this document is subject to change without notice. Lucent Technologies assumes no responsibility for any errors that may appear in this document.
Contents Section 1: Overview Introduction 1-1 The SPIRIT Attendant 1-2 Section 2: Changing the Current Settings Changing the Current Settings 2-1 Section 3: Troubleshooting Troubleshooting 3-1 Index I.
List of Tables Table 1-1 SPIRIT Attendant Front Panel Lights 1-2 Setup Switches 1-3 Calls Per Hour Table 1-4 Incoming Lines Table 2-1 Reference Table for Changing Settings 2-2 Time Allocations for Rec.
List of Figures Figure Page Immediate and Backup CaIl Handling Front View of the SPIRIT Attendant Back View of the SPIRIT Attendant 1-1 1-4 1-2 1-6 1-3 1-7.
Section 1: Overview.
Introduction This User’s Guide explains how the SPIRIT Attendant works and how to change initial settings. To use the SPIRIT Attendant: ❑ ❑ ❑ ❑ Consult the SPIRIT Attendant Planning Configurator Form that your AT&T representative completed for your SPIRIT system.
The SPIRIT Attendant The SPIRIT Attendant answers incoming calls on designated lines with a prerecorded message and directs the calls to the appropriate extension in your SPIRIT Communications System. The SPIRIT Attendant can help your business by answering calls immediately or after a delay to assist a busy receptionist.
Day and Night Announcements Call Handling You can choose from two different announcements (day or night) to play to callers when the SPIRIT Attendant answers incoming calls. Both the day announcement and the night announcement can direct calls to up to nine different routes (1 through 9, 0 is reserved for the receptionist).
lines SPIRIT System control unit Receptionist SPIRI T Attendant Call Transfer Another option is to have the night announcement simply provide your company’s normal operating hours and disconnect without giving callers the opportunity to dial a route.
Hold Announcement NOTE: To ensure service for all callers, the SPIRIT Attendant must automaticallly direct callers who do not enter a route or extension number to the receptionist. If a caller-hangs Up during a transfer, the SPIRIT Attendant may transfer the call to the receptionist, who will hear silence or a dial tone upon answering the call.
TABLE 1-1 SPIRIT Attendant Front Panel Lights. Power Battery Light Light Description O n Off Battery charging On On Battery fully charged Off On Unit operating on battery power Off Off Unit not operat.
AT&T reset setup 10VAC serial i/o out reserved to line FIGURE 1-3 Back View of the SPIRIT Attendant. Refer to Figure 1-3 for a diagram of the back of the SPIRIT Attendant unit and to the following paragraphs for its description. ● reset This recessed button resets the SPIRIT Attendant.
TABLE 1-2 Setup Switches. ● ● ● ● ● Switch 1 2 3 4 On (Down) Recorded announcements are retained up to three hours during a power outage Routes and other programming parameters are retained .
Number of Attendants If you use the SPIRIT Attendant only for backup call handling or after hours, you need only one Attendant unless call traffic is heavy, as shown in Table 1-3. When call traffic is heavy, the number of SPIRIT Attendants required depends on the number of calls you receive during peak hours.
Section 2: Changing the Current Settings.
Changing the Current Settings You may need to change one or more of the current settings for the SPIRIT Attendant if, for example, your business hours change or you need to reset the clock for daylight saving time. Changes can be made from a SPIRIT system telephone.
Reference Table for Changing Settings Table 2-1 shows you where to find the appropriate information in this section. TABLE 2-1 Reference Table for Changing Settings.
Setting the Current Day, Date, and Time 4. 5. 6. 7. 8. 9. Dial ✳ 6 followed by the new authorized caller code you have chosen. Dial #. Enter ✳ followed by the new authorized caller code again. Dial # to confirm the new authorized caller code. The two-beep confirmation tone sounds.
Changing Your Business Hours 11. Dial # to set the clock with the current day, date and time. The two-beep confirmation tone sounds. 12. Continue programming or exit authorized caller mode by dialing ✳ #. NOTE: If you have more than one SPIRIT Attendant, you must follow the procedures in this section to program every SPIRIT Attendant identically.
7. Dial two digits for the closing hour (00 through 23) using 24-hour time (00 is midnight). 8. Dial two digits for the closing minute (00 through 59). The two-beep confirmation tone sounds. 9. Repeat steps 4 through 8 of this procedure for each additional day as needed.
Changing Your Business Days If you schedule a day as “open” for business, the SPIRIT Attendant plays the day announcement during business hours and switches to the night announcement after closing. If you schedule a day as “closed,” the -night announcement plays.
Resetting the Clock for T O adjust the SPIRIT Attendant’s clock by one hour (for daylight saving time), Daylight Saving Time use the following instructions. 1. Select an outside line and dial a telephone number that is answered by your SPIRIT Attendant.
When recording announcements be sure to speak clearly, using a normal tone of voice. When providing route numbers, pause between each one so that when the message is played the caller has an opportunity to hear the number he or she needs to enter.
Erasing Announcements and Reallocating Announcement Times You can decrease the time allocated for one announcement to lengthen the time for another provided the total time for all announcements equals 64 seconds.
Changing the Routing Plan The routing plan determines how your SPIRIT Attendant handles incoming calls, including where and when calls are transferred. You must establish separate routing plans for both your day announcement and night announcement, if applicable.
“Thank you for calling ABC Company. Our office hours are 9:00 a.m. to 4:00 p.m. Monday through Saturday. Please call back during those hours.” Follow the instructions below to change, erase, or add a route: Important: Whenever changing, erasing, or adding a route, be sure to rerecord your greeting to reflect the change.
4. Dial ✳ 8. 5. Dial the route number (0 through 9) you want to erase. 6. Dial the route code of the route you want to erase. 22 = Day Route 21 = Night Route 7. Dial 0, the transfer code for “No Operation.” 8. Dial # #. The two-beep confirmation tone sounds.
Changing Call This section contains a list of ringing options and time delays that you can adjust Processing Options for your needs. It also provides an option to identify the valid extension numbers in the system to improve call processing.
NOTE: SPIRIT telephone alerts with a “ring-ring” cadence: a two-burst ring followed by a pause and then another two-burst ring and so on. The SPIRIT Attendant counts each “burst.” Thus, the Attendant counts twice as many rings as a person would.
Section 3: Troubleshooting.
Troubleshooting Out-of-Service Codes When the SPIRIT Attendant detects a problem, the unit enters an out-of-service state and will not answer calls. The light labeled “battery” on the front of the unit blinks up to ten times, pauses, then repeats the pattern.
Lost Authorized Caller Code Callers Not Transferred Receptionist Hears Silence or Dial Tone Upon Answering Other Problems and Repairs the battery is fully charged at the time of the power outage and setup switches 1 and 2 are down).
Index 10 VAC connector, 1-8 Button 24-hour format reset, 1-7, 3-1 using 2-4 24-hour operation, 1-3 C A After-hours, 1-9 all answering 1-3 call handling, 1-3 Announcement, 1-2, 1-4, 2-13 bypassing, 1-2.
connecting, 1-8 Current settings changing, 2-1 D Date changing, 2-3 setting, 2-3 Day announcement, 1-2, 1-3, 2-4, 2-10 for late closing, 2-5 reallocating time, 1-3, 2-9 setting maximum length, 2-9 tim.
specifying function, 2-10 power outage, 1-8 Options call processing 1-2 Out of service code, 1-6, 3-1 Out-of-service state, 3-1 P Peak hours handling calls, 1-9 Personal line, 1-5 Planning configurato.
blind, 1-4, 2-10 blind, 2-10 Transferring calls, 2-10 Troubleshooting, 3-1 U Unanswered calls, 1-4, 1-5 Unauthorized changes preventing, 2-2 IN-4.
FCC Notification Information Interference Information Federal Communications Commission (FCC) Rules require that you be notified of the following: ● ● ● ● ● This equipment generates, uses, a.
Comcode 106449697 AT&T 518-453-710 Issue 1 April 1991 Graphics © AT&T 1988.
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