Gebruiksaanwijzing /service van het product LE816 Plus van de fabrikant Lupus Electronics
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LE808 + / 816 + User Manual.
1 ENGLISH This s ymbo l is inte nded to a lert th e user to th e prese nc e of unpr otect ed “Da nger ous volta ge" withi n the produ ct' s enclosure that may be stron g enough to cause a risk o f electri c shock.
2 ENGLISH A ll the saf ety and operating ins tructions must be read before the un it is operated. • Make sure to switch the po wer off before y ou instal l the DVR. • There is the da nger of an electric shock if the DVR is opene d by an unqualified service engineer or installe r.
3 ENGLISH T ABLE OF CONTENTS Chapter 1 FEA TURES .................................................................................................................... 4 Chapter 2 P ACKING DET AIL ........................................................
4 ENGLISH Chapter 1 FEATURE S Realtime recor ding Tw o USB port s ( for mouse usag e and b acku p ). H.264 c ompressi on ideal for savi ng HD D space Real time live display Up to 4 00 F PS @ 360x2 88 rec ording ( PAL ) VGA outp ut res olutio n up to 1920x 1200 Pi xe l.
5 ENGLISH Chapter 2 PACKING D ETAIL 1. DVR 2. Software CD 3. User M anual 4. Rem ote Control l er 5 . Power Ad apter 6 . P owe r C ord 7 . S AT A Data Cord 8. SA T A Po wer Cor d 9. Batter y 10 . HDD Sc re ws 11 . HDD Brack et 12. I / O ( Alarm C able ) CONTENTS 1 .
6 ENGLISH Chapter 3 LOCATION AND CO NTROL 3. 1 Front Pa nel Contr ols Item Descript ion 1 DVD - RW A D V D - R W drive is i nstall ed in the front bay . 2 IR SENSOR Input sensor for th e remote control. 3 EJECT Press EJECT button to ope n/close the DVD - R W drive.
7 ENGLISH 3. 2 Real Pan el Co nnect ors 16 CH DVR 8 CH DVR Item Descript ion 1 AUDIO OUT RCA outp ut port f or an aud io sign al 2 AUDIO IN RCA input port f or an aud io signa l 3 MAIN MONITOR BNC port f or the m ain m onitor . 4 VIDEO IN BNC input ports f or camer as, 4 in total.
8 ENGLISH 3.3 Remot e Con trol ler.
9 ENGLISH Remote Controller – Button Definition ○ ,1 S tart/ S to p Record ing. REC ○ ,2 Displa y S tatus . S T AT U S ○ ,3 Cam era Select / Num eric B ut ton. CAMER A BUT TONS Press [ +10 ] b utton to s elect c hannels . ○ ,4 Switch to 1 - CH A udio O ut/ T ur n O ff L ive A udio.
10 ENGLISH ○ ,19 Switch to Sing le Screen/ Quad Scr een Displ a y. ENT ER/ MOD E ○ ,20 Enter the COP Y menu . COPY ○ ,21 T urn On/ Of f Live Display FREZZE Function. Turn On/ Of f Screen FREEZE Function. F REEZE ○ ,22 In AUTO m ode, all a vailable c hannels will be c ycled th rough in f ull sc reen.
11 ENGLISH 3.4 Mouse C ontrol Live Mode Single Ch annel D ispla y Move the c ursor to t he des ired chan nel and d ouble left click . Change f rom Single -C hann el to Multi - ChannelD ispla y Double .
12 ENGLISH Full sc ree n dis pla y , m ulti ple c lick ing t o s witch cha nnels Quad displ ay . Resting th e curs or on this icon will brin g up the f our (Mai n Menu/ S earch/ Back up/ PTZ) m enu icons.
13 ENGLISH FREZZE is on, sc reen is f rozen LOCK is on PTZ c ontrol is on Shows th e curr ent hard disk space used - up ( 99% means that the H DD space has been used up 99% , and the rem aining HDD space is 1%) C urrent tim e whi ch is used when pr oviding the convert ion of AV I f i l e s is shown on th e bottom lo wer right of eac h DVR s creen.
14 ENGLISH 3.4 .1 Netw ork Con trol S ame user and DVR - site inter f ace , the only dif ference is netw ork toolbar which is situate d on t he low er bott om right. Icon Descript ion / Low V ideo Q uality (LQ ) High V ideo Q uality (HQ) * Please refet to 4.
15 ENGLISH 3.5 Playba ck Mode U nder t he LIV E mode, the graphica l i con [ ] will show up on th e upp er cen ter o f the screen and th e oper ation pa nel (see bel ow pi cture) w ill sh ow up at right low er corner of the scre en. Y ou can dr ag the pa nel by mous e to pl ace it on any locat ion of your screen.
16 ENGLISH 3.6 PTZ Mod e U nder LIV E mode , PTZ ic on [ ] will appear on the upper left of the screen or be re - located on any place o f your scr een by dra gg ing the mous e. PTZ – Remote Controller Control / SLOW Move PT Z up. / Move PT Z down. / Move PT Z to the left.
17 ENGLISH PIP Set curren t PTZ loc ation as the start of the lin e - sc an. FREEZ E Activate l ine - scan. PTZ – Quick Func tion Icon Exit PTZ Mode and back to the LIVE m ode Preset num ber N. (1~64) Go to prese t num ber N. Set curren t PTZ loc ation at preset num ber N.
18 ENGLISH AUX 2. [ AU TO ] ＋「 2 」 AUX 3. [ AU TO ] ＋「 3 」 AUX 4. [ AU TO ] ＋「 4 」 AUX 5. [ AU TO ] ＋「 5 」 AUX 6. [ AU TO ] ＋「 6 」 AUX 7. [ AU TO ] ＋「 7 」 AUX 8. [ AU TO ] ＋「 8 」 [ Backup ] ic on , clic k to c ust omized f unction .
19 ENGLISH C hapter 4 INSTALLATION 4.1 S ystem C on figuration – 16ch 4. 2 System Config urat ion – 8ch.
20 ENGLISH 4.3 Hard Disk I nst allati on First , remov e the HD D hol der fr om the DVR m achine . (Pic 1) 。 (Pic 1) Lock the HDD holder symme tirically on to bo th sides of the HDD. (Pic 2 , Pic 3) (Pic 2) (Pic 3) Insert the SA T A cable and pow er cable o nto t he SA T A HDD.
21 ENGLISH Lock the H DDs on to the DVR mach ine. (Pic 5) 。 (Pic 5) Insert t he SA T A cables into the socke ts on t he mai n board ( Pic 6). Make sure the HDD 1 cable ins ert into HDD 1 socket.
22 ENGLISH Notes f or HDD - Installa tion: 1. Please be s ure that al l cabl es ar e reall y fixe d w ith the hd d. If they ar e connected wrong, t he hdd coul d be dama ged and the dvr won’t de tect the inst all ed HDD. 2. After boot ing up the dvr , you have to f ormat the HD D fir st.
23 ENGLISH 4. 3 .1 Swi tch displ ay resolu tio n Open th e DVR h ousin g and look for the sw itch show n in the imag e below . The recor der co mes in factor y de fault setting s with all swit ches set t o OFF - posi tion as shown abov e for a 102 4x768 st andard res olution.
24 ENGLISH Chapter 5 BASIC OPERAT ION and MENU SET UP 5.1 Main Menu Setup To enter t he main m enu an d setup the DVR, please lo g - in acco unt and enter use r passw ord. The d efaul t passw ord o f the ad ministr ator is “1234 56”. Please refer to “Account Setup” for r elated setup of other log - in users.
25 ENGLISH Main Me nu – Remote Control ler and Front Pannel Control Switch to different opti ons under one item Switch to different item s MEN U Save set up and bac k to LIV E m ode ESC Back to Uppe.
26 ENGLISH 5.2 Recor d Setup Item Descript ion HDD FULL Select STOP to stop rec ordin g or O VER W RITE to reus e the HDD whe n HDD is full . [ St o p ] ： S top Rec ordin g [ Ove r writ e ] ： S tart to o verwrite beg in ning fr om the oldest data of HDD, an d continue t o record.
27 ENGLISH 5.2.1 Qua li ty & Frame Rate Setu p Item Descript ion Resoluti on Choose r ecord res olution, this v alue wil l be use d b y all channels. Record T ype Y o u can set up quali ty and FPS separate l y for record t ype. No. Check / uncheck the box will enab le/ disab le rec ording of that cha nnel.
28 ENGLISH 5.3 E vent Set up Item Descript ion A larm Duration (Seconds) Set up alar m dur ation in s econds (c an not b e set to 0 seconds ) . Drag the white bar or pres s ◀ ▶ to adjust value.
29 ENGLISH 5.3.1 Motion Setup Item Descript ion A larm Duration(Sec onds) Alarm dur ation t ime (1~60 seconds ). Motion Popup Check the box to Enabl e/ Disabl e popup sc reen func tion f or all chan nels. W hen motion is det ected in LIVE m ode, the de tecte d channel image will popup in f ull sc reen displ ay .
30 ENGLISH 5.3.1.1 Motion A rea S etup There are 16x 12 partiti ons in moti on detectio n area. Under initi aliz ing status, motion detecti on area i s in the entir e screen . T ranspar ent area i s detec ted; y et the undetect ed area is red . It is p urple w hile network is connecte d.
31 ENGLISH 5.3.2 S en sor S etup Item D escript ion Sensor Det ection Check the box to E nable/D isable se nsor de tection f or all c hannels. Sensor P opup Check the box to Enabl e/Disable popup s creen f unctio n for al l channe ls. W hen Sensor is detec ted i n LIV E mode, the d etected channel im age will pop up in f ull sc reen displ ay .
32 ENGLISH 5.4 Sch edul e Setup Apart from manual recording, you c an also setup the recording time by weeks and schedule reco rdin gs include : normal, motion detect ion , and sensor detect ion . Item Description Page Click or press ▼ to s elect Page.
33 ENGLISH Item Description Enable Sch edule R ecord Enables schedu le record ing accor ding to th e tim e schedule (sh own above) . Enable Schedule M otion Detec t Enables schedu le m otion detect ion recor ding a ccording to the t im e schedule (s hown above ).
34 ENGLISH 5.5 Cam era Setu p Item Descript ion Y o u can set up indep endent ly for each chan nel. Mask Check the box to E nable/ Disabl e mask function f or LIVE m ode Brightnes s Drag the white bar or press ◀ ▶ to adjust Brightnes s of your c amer a from value 1 to 255.
35 ENGLISH 5.6 A cc ount Se tup The Acc ount Setup menu is us ed to prov ide rol e - based per mission i nde pendent ly fo r each user (max imum o f 4 users) to access the DVR over netw ork. The d efault admin accou nt is [ adm in ] and p assword is “12345 6”.
36 ENGLISH 5.6.1 Permission Setup The Acc ount Setup i s set to provide indi vidu al user (max imum of 4 us ers) role - bas ed permissi ons, i nclu ding acce ss to Se tup menu, Netw ork op erati on, P TZ funct ion, Play back, Uti lity , Backup and Mask on speci fic chan nels while pl ayi ng back.
37 ENGLISH Item Descript ion Connect type Setup m ode for network connection: AD SL , DHC P 、 L AN . HTTP S etup Enter to s et up HT TP for rem ote acc ess into DVR . DDNS Setup Enter to Enable/ Disabl e DDNS f unction and set up . Mail Setup Enter to E nable/ D isable E m ail notification and setu p.
38 ENGLISH 5. 7 .1. 3 AD S L Select ADSL for networ k connec tion, the follow ing information i s req uired. Item Descript ion User Name Enter user nam e provided by ISP Passw ord Enter passwor d prov ided by I SP 5. 7. 2 HTTP Setup Item Descript ion Enable HT TP Server Check to enable HT T P server .
39 ENGLISH 5. 7. 3 DDNS Setu p Item Descript ion Enable DDN S Check / Uncheck to E nable/ D isable D DNS f unction. DDNS Se rver Enter the register ed SMTP Server: DYNDNS.ORG , NO - I P. O R G , CUSTOM.COM SMT P Server Enter the register ed SMTP Server .
40 ENGLISH 5.8 PTZ & RS - 485 Setup The DVR al low s users to control P TZ funct ion s of y our ca mera. T o enab le PT Z f unct ion, the 485 cable sh ould be connected to the RS - 485 por t of DVR. Item Descript ion Enable PT Z Click t he box to E nable/Dis able PT Z f unction for eac h channel.
41 ENGLISH Item Descript ion DVR Name The nam e of DVR will be s hown w hen users login f rom remot e access. DVR Location The locati on of DVR will b e sho wn when users lo gin fr om r emote acc ess Language Click or press ▼ to select OSD lang uage.
42 ENGLISH 5.9.1 Display Setup Item De scri ption Au t o - Seq Interval ( Seconds ) Click or press ◀ ▶ to set up durati on tim e in secon ds f or the interv al between ch annels u nder A uto - Seq m ode (1~ 999 sec onds) .
43 ENGLISH 5. 9. 2 D ate / T ime S etup Item Descript ion Hour Forma t 12HOURS/ 24HOURS Date Format MM - DD - YY/D D - MM - YY/Y Y - MM - DD Date/Time Position Choose the posit ion of Ti me and D ate dis play Change Da te & Time Setup tim e and da te of DVR Time Z one Setup Set up GMT and D aylight Sav ing T im e.
44 ENGLISH 5. 9.2.2 Time Zone Setup In tim e z one setu p, us ers can change the time zone a nd acti vate D ay light Saving T ime functio n accor ding to your DVR loca ti on. Item Descript ion Select T ime Zone Enter to m odif y GMT from GMT - 13 to GMT+ 13 Daylig ht Saving Time Turn O n/ O f f Dayl igh t Saving Time 5.
45 ENGLISH Item Descript ion A utomatic Synchroniza tion Check to enable D VR aut om atic s y nchroni zation f unc tion. Se lect this option to ena ble th e functi on, DVR will aut om atically s ynchroni ze the time upon r ebootin g or b y ever y 24 hours after boot ing.
46 ENGLISH 5. 9. 4 Spot Setup The DVR has two modes of vi deo out put; one is t he m ain v ideo outpu t, the other is spot video out put. SPO T s etup is for contr olling order s of channels that the system cycles through in SPO T mode. User can monitor ev ery channel in the SPOT m ode.
47 ENGLISH 5.10 Utility Setu p Item Descript ion HDD Initializ ation Selec t to enter har d disk initia lization m enu. Please stop r ecordi ng before entering thi s menu. Enter the m enu, s y ste m wil l show a ll t he data (model / volume) of H DD tha t is installed in the DVR.
48 ENGLISH 5 . 11 Diagnos tic Item Descript ion Ve r s i o n The cur rent firm ware vers ion of DVR I P Ad d r e s s The connec ted I P address of DVR.
49 ENGLISH C hapter 6 SEAR CH & BACK UP 6. 1 Search Setup Item Descript ion Event Search Press to e nter eve nt searc h m enu . Time Search Press to e nter tim e sear ch m enu .
50 ENGLISH 6. 1 .1 Event Sear ch The DVR aut omatically recor ds event s with type, t ime a nd chann el in formatio n included. If ther e is reco rding da ta for an ev ent, a yell ow sig nal icon will be show n on the l ef t side of ti m e infor matio n.
51 ENGLISH 6. 1 .1.1 C rit eria S etup for E ve n t S earch The amo unt o f event s can be num erous . Ther efore, y ou can facil itat e event sor ting by setting up “cr iteria”. S etup “st art tim e” and “ end time” f or each event s earch, then the search r esult wi ll be li mited to this speci f ic p eriod o f ti me.
52 ENGLISH 6. 1 .2 Time Sea rch TIME SEARC H , you can search for a specifi c time of the recording data to play back. D ates w ith reco rding are show n by data marked w ith a red square [ □ ] . System will start pl aying back according to the date that you ’ ve selected.
53 ENGLISH 6. 2 B ack up S etu p 6.2.1 US B Fla sh Driv e User can back - up any segment o f recor ded dat a i n a specif ied tim e fram e. T o do so, connect a USB to the DVR. Th e for mat of ba cku p fil e is I R F f ile an d can b e played by “DVRemot eDesktop.
54 ENGLISH 6.2.2 CD/DV D - R/ RW Us er can back - u p any segment o f reco rd ed dat a in a speci fied time frame using USB, CD, or DVD - R / RW . T o do so, for ex ample usi ng an U SB, connect a USB flash dri ver to the DVR. The format of backu p f ile is I RF f ile and a fil e play er is al so sav ed in the US B d r i v e r.
55 ENGLISH C hapter 7 SPECIFICATION VIDEO VIDEO SYST EM NTSC / PAL Selec tabl e INPUT 16CH/ 8CH, BNC LOOP N/A VIDEO OUT PUT 1CH, BNC SOPT OUTPU T 1CH, BNC VGA OUT PUT Optional AUDIO INPUT 4CH, RCA OUT.
56 ENGLISH NETW ORK CO MPRES SION H.264 INT ERF AC E Internet Ex plorer / CMS / 3G Mob ile Phon e SER VICE TCP/IP , SMTP , HT T P , DHCP , DDNS, PPPoE BACKU P INTERNAL DVD writer optiona l EXT ERNAL 2 x USB 2.0: U SB Flas h Dri ver NETW ORK YES BACKU P FILE H.
57 ENGLISH C hapter 8 NETWO RK SURVEIL LANC E AP softwar e: 「 DV R Remote Deskt op 」 can all ow you to rem otely access an d control the DVR from the PC . 8.1 AP Sof tware Ins t alla tion a nd Setup Ste p 1 ： Enter th e IP a ddress o f the DVR in the IE browser .
58 ENGLISH Ste p 3 : R emote co nnect ion opt ion ap pears. Intern et Explor er 6, 7, 8 : Preced e connecti on u sing M icroso ft In terne t Ex plorer . Download DVR Remote Desk top (Windows XP , Windows Vist a, Windows 7) : Continu e connec tion operati on by d ow nload ing the so ftw are and i nst all it to the PC.
59 ENGLISH Sof tw are Application 8.2 AP S of tw are Operati on User - friendly operati on , DVR rem ote inter face provi des the DVR wi th the same loc al client i nter face.
60 ENGLISH 8.2.1 Rem ote Re cord Click R ecor d ico n to s elect betw een 3 recording opti ons (Record On/ Off , Record to Local … , Scr een Snap shot [F 2]) . Reco rd s wi tch can acti vate D VR cli ent to rec ord , record to loc al client can be back ed up onto the PC , may also use snaps hot to cap ture video i mage o nto th e PC.
61 ENGLISH 8.2.3 Full Scre en Click F ull S creen ico n to enl arge the scr een to ful l scr een disp lay . 8.2.4 Cam era Nam e A var iety of lang uage s ca n be used to se t up the PC cl ient camer a name s; and simult aneously ch ange s the di splay of the local client DVR .
62 ENGLISH 8.2.5 Remote - Si te Back up Y ou need to select a fol der location on the PC for rem ote back up purposes..
63 ENGLISH Chapter 9 Mobile Connection M obile A pplicat ion You can r emotel y mo nitor al l cha nnels of the DVR throug h your mobile dev ice. The re quired mobil e applic ation is from the DVR man ufactur er and it support s mobil e OS for both W indow s m obil e 5.
64 ENGLISH 1.2 Mobile A pplica tion Operation Aft er the inst allation, e nter Pr ogram File s m enu in y our mobile dev ice to run a file cal le d “ H264 MID let ”. Select “M enu” at the r ight l ower corner of your mobile scr een, 4 c ommands, Login Ad d Modify and Delete , will show up.
65 ENGLISH 1.2. 2 Logging o nto the DVR Use the L ogin com ma nd to log o nto a DVR and monitor l ive i mages. I f multipl e DVRs have b een a dded to th e mobile applicatio n, t hey will be l ist ed by name , you can se lect one to log onto. A confir m ation m essa ge might sh ow up for a netw ork charg e before connect ion.
66 ENGLISH 1.2. 4 Delete the Login I nformation of the DVR “ Delete ” comma nd ca n be used to re move the DVR i nform ation when it is no long er useful.
67 ENGLISH 1.3. 3 Channel Display Select “ Sin gle ” u nder the “Men u”, all chann els w ill be list ed for y ou to ch oose f rom . 1.3. 4 Size of Imag e The scree n size of di fferent mobil e dev ice ca n be dif ferent.
68 ENGLISH 1.3. 5 Rot ate the im age Live i mage can be disp layed by nor mal image or rotate to 90 deg rees. Sele ct “ R o ta t e ” under the “Menu” for t his operati on.
69 ENGLISH 2 Mobil e A ppli cation Ins t allation a nd Operation for Window s Mobile S y stem There are two kinds of appli catio ns for W indow Mobile OS: JP EG com pressi on an d H.264 c ompressi on. The one for H. 264 c ompressi on can trans f er both audio a nd video signal to your mobil e dev ice.
70 ENGLISH 2. 2 Mobile A pplica tion Operation Aft er the i nstallati on, e nter th e Prog ram Fil e s menu in y our mobil e dev ice to r un f iles named “ Jrv iewer ” and “ H 264Pocket ”. This appl icati on allow s you to remot ely l ogon and monitor the DV R.
71 ENGLISH 2. 3 Oper ation under the LIVE monitoring Aft er succe ssf ul log on to the DVR, press “ V iew ” to bring up op eration men u. Y ou can choose th e channel, r esize the i mage, c hoo se the q uality , and tur n O n/ O f f the s tatus bar , alarm, full scre en display….
72 ENGLISH 2.3. 2 Operation under the LIVE monitoring for H264 Pocket Item Function Descript ion Channel 1~16 Displa y for CH 1~ 16 Choose fr om CH1~16 to di splay .
73 ENGLISH Chapter 10 Internet Connection Requirem ents: a. Router and Rek order have to be conn ected cor rectl y b. Rekor der and cam era are alread y accessib le over th e internal net work connecti on c.
74 ENGLISH 2. Cli ck “Create Acco unt”, the n DynDNS will a sk you to create a DynDNS a ccount. Plea s e follow the inst ruction s below to cr eate you r DyNDNS Accoun t: a. Us ernam e: Enter your acc ount nam e. If th e acco unt name that you’ve entere d has a lread y been cr eated, pleas e select another accou nt nam e.
75 ENGLISH 4. T hen, you will se e the sc reen “Acc ount Create d”, and Dyndns will em ail the inst ructions to your specif ied E - mail addr ess f or enabli ng your account . 10. Press the link in the m ail and you will se e “Ac count Conf irm ed”.
76 ENGLISH 12. After login suc cessf ull y , clic k “My Serv ice” . 13. Please c lick “Dynamic D NS’ icon..
77 ENGLISH 14. Then click “ Get S tarted” to setup n ew d ynam ic dom ain name. 15. Enter a nd choos e the desir ed host n ame ( ex: IPCAM) and its IP Address (The IP Address ma y be the same as your I PCAM I P Addres s). Click “Creat e Host” after s etup has b een com pleted.
78 ENGLISH Now , g o back to your ro uter conf ig menu a nd look for a m enu item , called DD NS or d ynamic DNS 17. Enter your Us ernam e, Pass word as well as your hostnam e, whic h you v e chose n at the DynDns - W ebsite. 18. Congrat ulati ons.
79 ENGLISH APPENDIX I - DB 26 DIFINITION NUM. WIRE COL OR NUM. WIRE C OLOR 1. GND BLUE 14. SENSOR 4 ORANGE 2. GND GREEN 15. SENSOR 5 RED 3. RS 485_B YELLOW 16. SENSO R 6 BROW N 4. RL Y1_NO ORANG E 17. SENSO R 7 BLACK 5. RS485_A RED 18. SENSOR 8 W HIT E 6.
80 ENGLISH Note: 1. Function P in Nu m.9 allows exten ding IR receiver wir e. 2. Function Pin Num. 19~26 is inapplic able to 8CH DVR. APPENDIX II - COMPATIBILITY LIST 1. S ystem Requirement for Network Sur veillance CPU: Int el Pentium 4 and abo ve . O/S: Micr osoft W indows V ista, W in dows X P , W in dow s 2003 Server .
81 ENGLISH Volari 8300 Volari XP 10.
82 ENGLISH 2. Mobile Brand Supp orted O PERA TION S YSTEM S YSTEM R EQUIREMEN T B RAN D W indows Mobile Y o ur m obile service provid er m ust support GPRS or 3G .
83 ENGLISH.
84 ENGLISH LUPUS - Elec tronics ® GmbH Lise - Meitner - S tr .20, D - 76829 Lan dau T el. +49 (0) 634 1 93 5 5 3 0 Fax . +49 (0) 634 1 93 55 3 20 E- Ma il: info@ Lupus -El e ctronics.
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Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Lupus Electronics LE816 Plus . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
