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www .matrox.com/graphics Graphics Solutions for Professionals User Guide 10876-3 01-0221 2008.01 .11 matr ox QID Series QID • QID Pr o • QID Low-pro file ENGLISH.
2 Matrox Q ID Se ries – U ser Gui de Overview Thank you for pur chasing a Matro x QID Seri es (Q uad Inf ormation Displa y) gr aphics car d. This prod uct is a high-performance graphics card that pl ugs into an expansion slot inside y our personal comp uter .
Matrox QID Series – User Guide 3 Installation overview T o install yo ur Ma t ro x pr oduct: 1 Install t he Matr ox car d – see “H ardw are installation ” , page 4 . 2 Conn ec t your mon itors – see “Con nection setup ” , page 7 . 3 Install the software – see “Software setup ” , page 10 .
4 Matrox Q ID Se ries – U ser Gui de Har dwar e installat ion This section desc ribes how to install your M atro x card. For inform ation specific to your c ompute r, like how to remove its cov er , see your system manu al.
Matrox QID Series – User Guide 5 b T urn off y our computer and all peripherals such as your monit or or printer . c Open the comp uter and remov e your existing graphics card (if any ). ( If graphics hardw are is b uilt into the motherboard of y our c omputer , you may need to disab le it manually .
6 Matrox Q ID Se ries – U ser Gui de 3 In sert your Ma trox card a P osition your M atro x card ove r the expa nsi on sl ot you’ve chosen . b Push the card in firmly and evenly until it’ s fully seated in the slot. c Secure the bracket o f your M atrox car d to the co mputer frame.
Matrox QID Series – User Guide 7 Connection setu p This section desc r ibes how to c onnect comp uter monitors to your M atro x product. T o use 4 comput er mo nitor s at a ti me, make su re your mon itors sup por t t he s ame mo nit or se tt in gs (such as displa y resolution and refresh rat es) .
8 Matrox Q ID Se ries – U ser Gui de QID Low-pr ofi le PCI and PCIe – Attac h you r quad-monitor cab le to the connecto r on the bracket o f y our Matro x card.
Matrox QID Series – User Guide 9 Y our Matro x card is now installed. Restart your comput er and install your M atro x software ( see “Softwar e setup ” , page 10 ). No t e : T o connect a dig ita l mon itor (a monit or that uses digital input, usually a flat panel monitor) t o your Matr ox prod uct, your monitor must ha ve a DVI connect or .
10 Matrox QID Series – Us er Guide Softwar e setup This section desc ribes how to install Ma trox softwar e for Wi n d o w s 2000/ XP . Y ou may need adm inist rator rights to install cert ain software. F or mor e information, see W indows d ocumentation o r contact y our system ad ministr ator .
Matrox QID Series – User Guide 11 2 Install opti onal softwar e After y our computer has restarted, inser t (or reinsert) the Matro x installat ion CD-R OM in you r CD-ROM drive – the CD-R OM installation program autom atically star ts. * This program sho ws you a list of item s you can install and information yo u can access.
12 Matrox QID Series – Us er Guide T o set your display re s olution: a Rig ht-cl ick your Windows desktop back grou nd, then click Pr operties " Settings . b Mo v e t h e Scr een area (Windo ws 2000) or Scr een resol ution (W indows XP ) slider .
Matrox QID Series – User Guide 13 TV output W ith your M atro x product, y ou can use TV -outp ut cables (sold sep arately) instead o f multi-monit or cables to view or reco rd your displays with TVs or video reco rders. If y ou hav e a regular M atro x product, y ou need dual-TV -output cables.
14 Matrox QID Series – Us er Guide 3 Connect video output T o c o n n e c t t o a T V o r a v i d e o r e c o r d e r , y o u’ l l need a co mposite vide o (R CA) or S- v ideo cabl e. If your video device (a TV or a video reco rder) didn ’t come with one of these cables, these ty pes of cable ar e available at most electr onics stor es.
Matrox QID Series – User Guide 15 4 Connect audio output T ypically , the audio o utput from a compu ter comes from s pea kers conn ecte d t o your computer. If you prefer , you can hear or record t he s oun d out put from you r computer usin g the same TV or v ide o recorder you conne ct to your g r aphic s c ard.
16 Matrox QID Series – Us er Guide Soft ware s etu p If a TV or vi de o reco rder is c onne ct ed t o your Matrox pro du ct, you c an use T V out pu t mo de to vi ew or rec ord your di sp lay on you r TV or v ide o re corder . ( T o connec t v ide o dev i ces to your comp uter , see page 1 3 .
Matrox QID Series – User Guide 17 T r oubleshootin g Basic procedur es This section explai ns basic proced ures that are ref erred to by some tr oubleshooting items in this guide . Restarti ng in VGA m ode W indow s 2000/XP – W hat follows is information on ho w to restart your compu ter in VGA m o d e .
18 Matrox QID Series – Us er Guide 3 Cause Y our comp uter BIOS (Basic Inpu t/Output Syste m) may not be up t o date. For mor e information o n your c omput er BIOS, see y our system m anual. 1 Solut ion R einstall your pr ev ious graphics car d and, if possible, update yo ur comput er BIOS.
Matrox QID Series – User Guide 19 Problem After th e startu p screen, or af ter displ ay settings are changed, the screen im age is gar bled or unusab le (blank s creen, r olling or ov erlapping scr een images) 1 Cause Analog monitors only – The Matro x displa y driver may be tr y ing to use settings yo ur monit or doesn ’t suppo r t.
20 Matrox QID Series – Us er Guide W indow s 2000/XP – 1 If your pr imary display is currently unusable, restart your co mputer in safe mode or V GA mode ( see “Restarting in V GA mode” , page 17 ).
Matrox QID Series – User Guide 21 Problem Moni tor s ettings ar en’t automatically detected 1 Cause Y ou r mon ito r may no t be Pl ug-a nd- Play . Mos t ne w moni tors a re Pl ug- and- Play b ut m any older ones ar en ’t. Softwar e can’ t automa t ically detect settings for moni tors that aren ’t Plug- and-Pla y .
22 Matrox QID Series – Us er Guide Problem 3D and video programs don’t work 1 Cause Y our M atrox c ard may be in a “ slav e” ex pansion slot on a com puter that m akes a distinction between bus mastering and slave slots.
Matrox QID Series – User Guide 23 Problem Using multiple displays under Windows 2000/XP , program doesn’t work with main graph ics card 1 Cause Y our main graphics card may not be con trolling your primary display .
24 Matrox QID Series – Us er Guide 2 Cli ck Start " Settings * " Control P anel " Performanc e and Maintenance * " System (dou ble-click*) " Hardware " Device Manage r . (* Depen ding on your ver sio n and config uration of W indows, this part of the step may not be nec es sary .
Matrox QID Series – User Guide 25 Problem In m ulti-d isplay mode, display s aren’t numbered co nsecut ively 1 Cause If y ou hav e more than one graphics card in y our compute r , the display numbering may not be c onsecutive for the disp lays of a mu ltiple-displa y car d.
26 Matrox QID Series – Us er Guide 3 Cli ck OK " OK to acc ept the changes. Problem Program windo w or dial og box doe sn’t appear on screen 1 Cause Anothe r windo w or dialog box ma y be cov ering the window or dialog bo x you want to see.
Matrox QID Series – User Guide 27 3 Solut ion W indow s 2000/XP – 1 Click the M atro x Po werDesk ico n ( ) on y our Win dows taskbar , then click Desktop Management .
28 Matrox QID Series – Us er Guide 3 Cli ck Advan ced " Monitor , disable Hide modes that t his moni t or cannot di splay , then click OK " OK . Vi deo The follo wing troubleshooting items addr ess problem s related to video files. Problem Video file p layback is jerky (skipp ing frame s) 1 Cause Y our hard disk may be too slow .
Matrox QID Series – User Guide 29 4 Click OK to accept the cha nges. 2 Cause T oo many pr ograms may be running (using up co mputer resourc es). 1 Solut ion Close o ther programs, includ ing memory-resident programs like Syst em Agent . 3 Cause Y our displa y settings may be to o high.
30 Matrox QID Series – Us er Guide TV output The follo w ing troub leshooting ite ms are related to TV output su pport ( see “TV output ” , page 13 ). Pro blem TV image is gar bled or unusable (a blan k screen, or rolli ng or overlappin g screen images) 1 Cause Y our TV or video recor der may not be pro perly connected.
Matrox QID Series – User Guide 31 3 Click OK to clos e the di alo g box and apply changes . 2 Solut ion If you ’re using a display area larger than 640 × 480, you can use larger system fonts to m.
32 Matrox QID Series – Us er Guide Soun d The follo wing troubleshoo t ing items address p roblems r elated to the audio outpu t of your comput er . Problem Sound doe sn’t recor d , video file s p.
Matrox QID Series – User Guide 33 4 For t he Line In and/or Micr ophone con t ro ls , ma ke s ur e t he Vo l u m e slider levels ar e oka y (if you ’ re not sure, try half level), and the appr opriate Sele ct check bo x is enabled. 5 Click Options " Pr operties .
34 Matrox QID Series – Us er Guide Display informat ion ! Y our Matro x g raphics card is 100% V GA compatible and supports all VESA standards: VBE 2.
Matrox QID Series – User Guide 35 Supported VESA modes (main display) In the table belo w , VESA modes sup por ted by your M atrox graphics car d are indicated b y a VESA mode nu mber .
36 Matrox QID Series – Us er Guide Har dwar e information Features Envir onmental speci fications Matr ox QID Matr ox QID Low-profile PC I Mat rox QI D Low-pr ofile PC Ie Matr ox QID Pro Digital mon.
Matrox QID Series – User Guide 37 Digita l flat panel informa tion Maxi mum car d dimensio ns – QID AG P ! TMDS (T ransition M inimized Differential Signalin g) encoding based on the Silic on Image P anelLink standard ! DD W G (Digital Displa y W orking Gr oup) com pliant DVI c onnector ! EDID (Extended Display Iden t ification Data) 1.
38 Matrox QID Series – Us er Guide Maxim um card dime nsio ns – QID Low-p rofile PCI 6.60 in. / 16.76 cm 2.536 i n. / 6.44 cm ≤ 0.75 0 in. / ≤ 1.
Matrox QID Series – User Guide 39 Maxim um card dime nsio ns – QID Low-p rofile PCIe 6.60 in . / 16.76 cm 2.712 i n. / 6.8 9 cm ≤ 0.7 50 in. / ≤ 1.
40 Matrox QID Series – Us er Guide Maxi mum car d dimensio ns – QID Pr o 7.50 in . / 19.05 cm 4.20 in. / 10.67 cm ≤ 0.750 in. / ≤ 1.91 cm 0.325 in .
Matrox QID Series – User Guide 41 Customer supp ort Matrox Web M at ro x is on the Int ernet with a W orld W ide W eb (WW W) site. Our W eb site has pr oduct literatur e, press r eleases, tech nical material, a sales office list, trade show information, and other relevan t mat eri al .
42 Matrox QID Series – Us er Guide Where to get information For syst em information: ! W i nd ows 2000 – Righ t-cl ick the My Computer i con on yo ur W ind ow s de skt op backgrou nd, then click Pr operties.
Matrox QID Series – User Guide 43 W arranty A. Limited W arranty Statement 1. Matrox Graphics Inc. (“Ma trox”) warrants t o the end -user custom er , who provides adeq uate proof of purchase t h.
44 Matrox QID Series – Us er Guide C. Limitations of Liability 1. EXCEPT FO R THE OBLI GA TION S SPECIF ICALL Y SET FORTH IN TH E LIMITE D WARRANTY ST A TEM ENT , IN NO EVENT S HALL MA TROX BE LIAB LE FOR : a.
Matrox QID Series – User Guide 45 Softwar e license agreement Singl e User P roducts This Matrox sof tware (the “S oftware”) is copyrigh ted by M atrox Graphics Inc. A ll rights a re reserved. The purchaser is granted a license t o use the software only , subject to the following restrictions and limitations: 1.
46 Matrox QID Series – Us er Guide Index A AG P 5 B BIOS 18 , 22 , 23 C Connect or DVI 8 HD- 15 8 LFH- 60 7 C ustomer sup port 41 – 42 D Displa y information 34 – 35 E Expansio n slots 5 , 17 , .
Thank you for choosing Matr ox Please register onlin e ( http ://www .matr ox. com/gr aphics/ registr ation ) to be eligible for customer suppor t, new product announcements, and inform ation on special offers and upcoming e vents.
USA FCC Compliance Statement Rema rk for the Ma trox har dwar e produc ts suppor ted by this guid e This eq uipment has been tested and found to comply with the lim its for a Class A digital device, pursuant to Part 15 of the FCC Rules.
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(Franç ais) A. De mande d e numéros de brevet aux É tats-Unis 4, 631,60 3, 4,577,2 16, 4,819 ,098 et 4,9 07,093 av ec licence pour d es utilisations limitées d ’affichage uniquemen t.
Copyright © 2 008 Matrox Graphics Inc. • ( English) All rights reserved. • (Français ) T ous droits réservés. • (Deutsch ) Alle Rechte vorb ehalten. • (I taliano) T utt i i diritti riser vati. • (Español) Reservados t odos los derechos.
(English) Disclaimer THE INFORMA TION IN THIS GUIDE IS SUBJECT TO CHANGE A T AN Y TIME AND WITHOUT NOT ICE. Matrox Graphics Inc. reserves the right to ma ke change s in sp ecifications at an y ti me and withou t notice . The information p rovided by this d ocument is belie ved to be accu rate and reliable.
Matrox Graph ics Inc. 1055 Sain t Regis B oulevard Dorval, Quebec, Cana da H9P 2T4 North Amer ica: 1-800-3 61-1408 Intern ational: (514 ) 822-6000 Email: grap hics@ matr ox.com We b s i te : www.matrox.com/grap hics T echnical sup port: www .matrox.com/graphics/support T o locate t he sales office ne arest you, vis it www .
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