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MITEL 5312/5324 IP Phones SIP User and Administrator Guide Release 7.2.
5312 and 5324 IP Phone SIP User and Administrator Guide - ii - NOTICE The information contained in this do cument is believed to be ac curate in all respects but i s not warranted by Mitel Networks™ Corpo ration (MITEL ® ).
Table of Contents - iii - TABLE OF CONTENTS GETTING ST ARTED ................................................................................................. 1 SIP User Accounts and Passwords ..........................................................
5312 and 5324 IP Phone SIP User and Administrator Guide - iv - Speed Dial Keys ................................................................................................................ 14 Program a Speed Dial Key ...............................
Table of Contents - v - Enable/Disable Do Not Disturb .................................................................................................. ... 25 Call Logs .................................................................................
5312 and 5324 IP Phone SIP User and Administrator Guide - vi - Automating Firmwa re Upgrades ................................................................................................... 36 Configuring Voice Mail ................................
Getting Started - 1 - Getting Started The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network .
5312 and 5324 IP Phone SIP User and Administrator Guide - 2 - Elements of Your Phone Each element is numbere d according to the call-outs (e.g. X ) in Figure 1 and Figure 2 on page 3.
Getting Started - 3 - Figure 1: 5312 IP Phone Figure 2: 5324 IP Phone.
5312 and 5324 IP Phone SIP User and Administrator Guide - 4 - Elements of Your Phone Element Function 1) Display Provides a two–line, 20–char acter liquid crystal display (LCD) vie wing area that assists you in selecting and usin g phone features, a ccessing your voice mail, and identifying callers.
Getting Started - 5 - Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phon.
5312 and 5324 IP Phone SIP User and Administrator Guide - 6 - TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset ca n lead to neck, sh oulder, or back discomfort, especially if you cradle the handset between your ear an d shoulder.
TIPS FOR YOUR COMFORT AND SAFETY - 7 - Call Encryption Indicator The 5312 and 5324 IP Phones automat ically provide Secure Real-time Transport Protocol (SRTP) voice encryption when connecte d to a phone that also supp orts SRTP.
5312 and 5324 IP Phone SIP User and Administrator Guide - 8 - 2. Click Resources 3. From the Documentation li st, select Guides and then click User Guides .
Customizing Your Phone - 9 - Customizing Your Phone To customize and use your phone features, use either of the following two interfaces: • Superkey Menu Interface • Web Configuration Tool Superkey Menu Interface The fixed-function keys provide access most features on your phone .
5312 and 5324 IP Phone SIP User and Administrator Guide - 10 - Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. On your phone, do the following to obtain your pho ne’s IP address: • Press ( SUPERKEY ). • Press the Line 1 (Prime Line) key.
Customizing Your Phone - 11 - • SIP URLs • User ID names. Letters correspond to those on the keypad, and characters to the table below. A flashing cursor indicates the positio n of the characte r you are entering. The cursor a u tomatically advances after one secon d, or if you press a different keypad key.
5312 and 5324 IP Phone SIP User and Administrator Guide - 12 - 5. Press ( UP ) or ( DOWN ) to adju s t the volume to the desired level, and then press SAVE . SET RINGER VOLUME? appears. 6. Press NO . SET RINGER PITCH? appears. 7. Do one of the following: • To return to the main menu, press NO .
Customizing Your Phone - 13 - • Phonebook • Forwarding • Do Not Disturb • Advisory Message • PC Application (if applicable) • Headset on/off • RSS Feed (Web Feed) Programming a Personal Key You can program any Personal key that isn’t a pr ime line key.
5312 and 5324 IP Phone SIP User and Administrator Guide - 14 - Pre-assigned Personal Keys Your SIP phone has the following pre-as sign ed personal keys that cannot be changed: Pre-assigned Value Key L.
Customizing Your Phone - 15 - Note: If the number you are calling requires an inte rmediate Long Distance Carrier num ber to be dialed before the phon e number , you can progra m a Speed Dial number for the Carrier. After pressing the Speed Dial numbe r for the carrier, wait for connection to the Carrier.
5312 and 5324 IP Phone SIP User and Administrator Guide - 16 - Making and Answering Calls Making Calls You can make and receive calls using the hand set, headset or handsfree speaker. You can dial by extension number or phone number, user ID name (5324 IP Phone only), SIP URL or IP address (5324 IP Phone only), or IP addre ss.
Making and Answering Call s - 17 - Dial by Phone Book Entry 1. Press ( SUPERKEY ), and then press >> until PHONE BOOK? appears. 2. Press OK . PHONE BOOK <number of items> appears on the disp lay. 3. Press ( UP ) and ( DOWN ) to navigate to the entry you want to call.
5312 and 5324 IP Phone SIP User and Administrator Guide - 18 - Note: If the number you are calling requires an inte rmediate Long Distance Carrier num ber to be dialed before the phon e number , you can progra m a Speed Dial number for the Carrier. After pressing the Speed Dial numbe r for the carrier, wait for connection to the Carrier.
Making and Answering Call s - 19 - Answer a Call Waiting The 5324 IP Phone allows a maximum of three calls waiting while you are on a call. The 5312 IP Phone allows one call waiting.
5312 and 5324 IP Phone SIP User and Administrator Guide - 20 - Call Handling Hold The 5324 IP Phone supports a maximum of four held calls at the same time. Th e 5312 IP Phone supports a maximum of two held calls. When you place a call on hold, or when anothe r pa rty puts you on hold, the on-hold beep reminds you that you are holding or on h old.
Call Handling - 21 - 4. Press ▼ to navigate to the desired Call Forward option. 5. Press OK to select the desired Call Forward option. 6. Press REVIEW . The current forwarding destination appears. If no forwarding i s programmed, the top line of the display is blan k.
5312 and 5324 IP Phone SIP User and Administrator Guide - 22 - • To talk to this party, wait until the con nection is established, speak to the party, press ( TRANS/CONF ) or press the TRANSFR softkey (5324 only), and then hang up. This is an Attended Call Transfer.
Call Handling - 23 - 3. Press ( TRANS/CONF ). The call put on hold in step 1 is connected to the call in progress. Leave a Conference Call Do one of the following: • Hang up. • Press HANGUP softkey (5324 IP Phone only). • Press ( CANCEL ). Note: Any of the three parties can hang up and the other two parties will remain connected.
5312 and 5324 IP Phone SIP User and Administrator Guide - 24 - Access your Voice Mail Messages 1. Lift the handset (optional). 2. Press ( MESSAGE ) Note: The MESSAGE button must be configured by the Administrator (in Advanced Webpage) to access the voice mail serve r .
Using Advanced Features - 25 - Using Advanced Features Do Not Disturb Do Not Distur b (DND) forward s all calls directly to your voice mailbox so that a ringing phone will not disturb you. If Do Not Disturb is e nabled and you do not hav e a voice mailbox set up, callers he ar a busy si gnal.
5312 and 5324 IP Phone SIP User and Administrator Guide - 26 - 2. Press OK , and then press ▼ to navigate to the desired log type (Missed Calls, Answered Calls or Outgoing Calls). 3. Press OK . The number of calls appears. 4. Press ( UP ) and ( DOWN ) to navigate through the logged call entries.
Using Advanced Features - 27 - Handset, Handsfree and Headset Modes Switch between Handset and Handsfree To go from handset to handsfree mode: 1. Press ( SPEAKER ). 2. Hang up the hand set. Use the handsfree speaker to communicate with your party. To go from handsfree to handset mode: • Lift the handset, and use it to communicate with your party.
5312 and 5324 IP Phone SIP User and Administrator Guide - 28 - Phone Book The Phone Book is a scrollable list of contacts from which you can make a call.
Using Advanced Features - 29 - Delete a Phone Book Entry 1. Press ( SUPERKEY ), and then press >> until PHONE BOOK? ap pears. 2. Press OK . PHONE BOOK: <number of items> appears. 3. Press ( UP ) and ( DOWN ) to navigate to the entry you want to delete.
5312 and 5324 IP Phone SIP User and Administrator Guide - 30 - 3. From the Feat ure list, select Shared Line . 4. From the Context list, select the User ID with wh ich to associate this key. 5. Enter a label/descri ption for this key (optional). 6. Click Apply to apply the changes.
Using Advanced Features - 31 - If an SNTP server is not available in your system setup, you can modify the time and date using your phone or the Date/Time page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 7). For more information, conta ct your Administrator.
5312 and 5324 IP Phone SIP User and Administrator Guide - 32 - Administrator Tools This section is the SIP Administrator’s refere n c e to Superkey men u interface configuration options. Where applicable, it referen c es the appropriate page(s) of the Web Conf iguration Tool.
Administrator Tools - 33 - View a User Name 1. Press ( SUPERKEY ). 2. Press the third Personal key (counting upwards from the bottom on the 5312 IP Phone) or the Line 3 key (counting upwards from the bottom right on the 5 324 IP Phone). The user display name (top) and user name (bottom) a ppears.
5312 and 5324 IP Phone SIP User and Administrator Guide - 34 - 1. Press ( SUPERKEY ), and then press >> until ADMIN TOOLS? a ppears on the display. 2. Press OK , and then press ▼ until ACCESS PROTOCOLS? a ppears on the display. 3. Press OK , enter your administrator password, and then press SUBMIT .
Administrator Tools - 35 - 5. Press REVIEW to view the current settings of the selected setting, and then do one of the following: • (Optional) To enable or disable DHCP, press TURNON or TURNOFF . • To change a value, press CHANGE , enter the new v alue, and then press SU BMIT .
5312 and 5324 IP Phone SIP User and Administrator Guide - 36 - To upgrade the phone’s firmwa re through the Superkey Menu Interface: 1. Press ( SUPERKEY ), and then press >> until FEATURES? appears. 2. Press OK , and then press ▼ until UPGRADE FIRMWARE? appears.
Administrator Tools - 37 - 5. Press CHANGE , enter the IP address of the voice mail server, and then press SUBMIT . After the information is sav ed, VOICE MAIL SERVER appears. 6. Press NEXT . VOICE MAIL PORT NUM appears. 7. Press REVIEW , and then press CHANGE .
5312 and 5324 IP Phone SIP User and Administrator Guide - 38 - Features section of the Web Configurati on Tool. For more informat ion, refer to the Web Configuration Tool Online Help.
Specifications - 39 - Specifications For a complete list of supported features (including S ylantro and Broadsoft features) and supported RFCs, access the Specifications topic in the Web Configuration Tool online help.
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