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GENERAL INFORMATION GUIDE LIGHTWARE 19, RELEASE 3.1.
NOTICE The information contained in this docume nt is believed to be accura te in all respects but is not warranted by Mitel Networks Corporation (MITEL ‚ ). The information is subject to change without notice and should not be con strued in any way as a commitment by Mitel or any of its affiliates or subsidiaries.
50003510 Revision A iii Table of C on t en ts Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 History . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iv Revision A 50003510 SX-200 General In formation Guide SX-200 ML System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Connecting a Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . .
50003510 Revision A v Table of C on t en ts DSS/BLF Interface Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Music-On-Hold/Pager Unit (DMP) . . . . . . . . . . . . . . . . . . . . . . . .
vi Revision A 50003510 SX-200 General In formation Guide Attendant Function Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Attendant Hold Pos itions . . . . . . . . . . . . . . . . . . . . . . . . . .
50003510 Revision A vii Table of C on t en ts Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii Revision A 50003510 SX-200 General In formation Guide Device Interconnection Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Dial Tone Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
50003510 Revision A ix Table of C on t en ts Hotel/Motel - Audit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Hotel/Motel - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
x Revision A 50003510 SX-200 General In formation Guide Moving Stations and SUPERSET Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Multi-Attendant Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
50003510 Revision A xi Table of C on t en ts Speed Call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xii Revision A 50003510 SX-200 General In formation Guide Purchasable System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 1 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . .
50003510 Revision A xiii Table of C on t en ts Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . .
xiv Revision A 50003510 SX-200 General In formation Guide.
50003510 Revision A 1 Product Overview The SX-200 ® EL and SX-200 ML systems are a micropr ocessor-controlled telephon e system that handles both voice and data switching.
SX-200 General In formation Guide 2 Revision A 50 003510 Generic 1003 software, introduced at the sam e time, offered advanced business fe atures such as modem pooling and DATASETs capable o f synchronous/asynchronous transmissio n. In addition, MITEL introd uced one of the most fle xible ACD Te lemarketing packages available.
Product Overview 50003510 Revision A 3 international stan dard for voice, data, an d signaling with end-to-end digital compatability worldwide, regardless of where the te leph on e termin al is l ocated - in an office or in the home. LIGHTWARE 18 software was re leased in the year 2000.
SX-200 General In formation Guide 4 Revision A 50 003510 The Theme - Flexibility, Reliability, Usability The SX-200 EL and SX-200 ML systems are advanced micropro cessor-control teleph one systems that meets the three key customer re quirements for installations of up to 650 telephones: • Flexibility • Reliability • Usability.
Product Overview 50003510 Revision A 5 SX-200 EL System The SX-200 EL system can support up to six peripheral bays, cabinets, or SX-200 IP Nodes. The SX-200 EL Sys tem has th e following char acterist.
SX-200 General In formation Guide 6 Revision A 50 003510 The six peripheral bays can be SX-200 peri phera l cabinets, SX-200 LIGHT peripheral cabinets, SX-200 IP Nodes (requires the MCC IIIELx), SPINE bays, or ISDN bays (A S PINE bay configured as bay 7 requir es the MCC IIIELx).
Product Overview 50003510 Revision A 7 SX-200 ML System The SX-200 ML system can support up to on e peripheral bay or ca binet. The SX-200 ML System has the following ch ar acteristics: • Main Contr.
SX-200 General In formation Guide 8 Revision A 50 003510 SX-200 ELx Cabinet The SX-200 EL and the SX-2 00 ML system use the same rack mount (RM) horizontal cabinet, the SX-200 ELx cabine t ( PN 9109-600 -002-NA), for the con trol cabin et and for the perip heral cabinet.
Product Overview 50003510 Revision A 9 SX-200 LIGHT Peri pheral Cabinet The SX-200 LIGHT Per ipheral Cabinet i s vertical as opp osed to horizontal. The cabinet contains one Bay Power Supply, one Bay Control Card (wit h attached Per ipheral FIM Carrier plus FIM), and up to eig ht periphera l interface c ards.
SX-200 General In formation Guide 10 Revisi on A 50003510 SX-200 SPINE Peripheral Bay The SX-200 SPINE Peripher al Bay is available a s a single (6 slo t) or dual (12 slot) configuration. Each SPINE Peripher al Bay contains one Power Module , and up to six p eripheral modules.
Product Overview 50003510 Revision A 11 SX-200 IP Node The SX-200 IP Node brings Voic e over IP (VoIP) capabilities to the SX-200 EL. The SX -200 IP Node addresses the LAN-based telephon y requ irements of small to medium enterprises and corporate enterprises with br anch offices and te leworkers.
SX-200 General In formation Guide 12 Revisi on A 50003510 The SX-200 IP Node requires the following SX- 200 system hardware: • An SX-200 ELx Controller • One or two Control Triple CIM Cards.
Product Overview 50003510 Revision A 13 SX-200 EL/ML Peripheral Devices The SX-200 EL and the SX-2 00 ML offer a wide ra nge of peripher al devices to meet the voice and data switching needs of virtually all small to medium enterprises.
SX-200 General In formation Guide 14 Revisi on A 50003510 Voice Capabilities The SX-200 EL interfaces to analog , digital, an d IP periph eral devices. The SX-200 ML system interfaces to analog and dig ital peripheral device s. Peri pheral devices for voice co mmunications include, but are not limited to, the following sets.
Product Overview 50003510 Revision A 15 Mitel Networks 5305 IP Office Confer ence Unit: The Mitel Networks 5305 IP Office Conference Unit is a hi gh-quality conference unit that uses acoustic b eam-forming technology to ensure superio r performan ce. The unit is used with the 5020 IP Phone and connects to the phone’s headset port.
SX-200 General In formation Guide 16 Revisi on A 50003510 Standard Telephone s: Industry-standard rotary dial and DTMF tele phones are supported ; ONS and OPS lines provide an interface to the bay for these sets. The rota ry telephone is not suppor ted on the SX-200 SPINE.
Product Overview 50003510 Revision A 17 SUPERSET 4150 Telephone: The SUPERSET 4150 telephone is a multi-line dig ital telephone that provides advanced telepho ny features and connectivity to a computer . A built-in R S-232 serial port accomo dates the connec tion to a PC serial port.
SX-200 General In formation Guide 18 Revisi on A 50003510 DNIC Music-on-Hold/Paging Unit: The DNIC Music-on-Hold/Pagin g Unit (DMP) can be wall-mounted next to t he PBX. It is powered by the system, and does not require a separate power source. A single 25 pair amphenol conn ects to the PBX via the main distribution frame.
Product Overview 50003510 Revision A 19 Data Capabilities Datasets provide data facilitie s for terminals, digital SUPERSE T telephones, an d other types of data circuits. The DATASET 1100 series support asynchronous da ta communications at rates up to 19.
SX-200 General In formation Guide 20 Revisi on A 50003510.
50003510 Revision A 21 Supporting Applications In the SX-200 EL and the SX-200 ML syst em, gr oups of features have been combined into applications designed to meet the specialized ne eds of small to med ium size ent erprise s.
SX-200 General In formation Guide 22 Revisi on A 50003510 For computerized control and mo nitoring of Hotel/ Motel functio ns, the system can interface to a property management system (PMS). Hotel/Motel and Fr o nt De sk Te rmin al fu nc tions are mutua lly exclu siv e with Prop er ty Management System (PMS).
Supporting Application s 50003510 Revision A 23 • Door Alarm The Door alarm gener ates wh en a monitore d door opens. The mo nitored doors have two-wired contact sensors; one on the frame and o ne on the movable door. When the door opens, the sensor contact is lost and the sensor g enerates an a larm.
SX-200 General In formation Guide 24 Revisi on A 50003510 environments. For maximum efficiency, all ACD personnel use SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 420, an d SUPERSET 410 telephones programmed with special displays an d softk eys.
Supporting Application s 50003510 Revision A 25 • Allows the programming of custo mized greetings for different incoming tru nks • Lists employees associated with each inco ming LDN to allow easy tran sferring • Shows specific transfer info rmation; e.
SX-200 General In formation Guide 26 Revisi on A 50003510 Tenanting Economy of scale makes sharing system services practical. Using the tenanting features, up to 25 small businesses, or departments of a la rger busin ess, can share the services of an SX-200 EL or SX-200 ML system.
Supporting Application s 50003510 Revision A 27 messages are sent and received from your pe rsonal “mailbox”. T his giv e you acc es s to information remote ly, and assures you of secure access to yo ur documents. You determine when and where you want yo ur fax messages delivered.
SX-200 General In formation Guide 28 Revisi on A 50003510 Mitel Networks 6100 C ontact Center Solutions Mitel Networks 6100 Contact Center Solutions (6100 CCS) include automated call distr ibution, in.
Supporting Application s 50003510 Revision A 29 Mitel Networks 6500 Speech -Enabled Applications Mitel Networks 6500 Speech-Enabled App lications is a PC based, speech recogn ition application that routes incoming calls to a sp ecific person or department based on spoken commands.
SX-200 General In formation Guide 30 Revisi on A 50003510 ISDN Support The Integrated Services Dig ital Network (ISDN), tr ansmitting voice, data and video at hig h speeds, accurately and with out a modem, has revolutionised communications.
Supporting Application s 50003510 Revision A 31 The BRI card supports the following ISD N Services: • Calling Party Number (CPN) - This number substitutes the calling station number on outgoing calls for purposes of networ k identification and call back.
SX-200 General In formation Guide 32 Revisi on A 50003510 • Call-By-Call Service Select ion (CBC) - This feature allows teleph one users to select the ISDN network services that they wis h to use on a per call ba sis.
Supporting Application s 50003510 Revision A 33 ISDN Network Gateway (North America only) The ISDN Network Gateway delivers the full be nefi ts of ISDN network services for PR I voice applications. ISDN delivers the high est degr ee of voice clarity of any transmission med ium available.
SX-200 General In formation Guide 34 Revisi on A 50003510 System Fail Transfer System Fail Transfer (SFT) (or power fail tr ansfer) is provided by the SFT co ntrol port, allowing preselected DTMF or rotar y telephones to be co nnected directly to CO trun ks in th e eve n t of system failure in the system.
50003510 Revision A 35 Configuration By designing your SX-200 EL and SX-200 ML syste ms for maximum flexibility, Mitel Netwo rks gives you the capability of customizing your syst em to meet your requ irements. Select the system configuration and options yo u need today with the assura nce that you can expand the system at any time in the future.
SX-200 General In formation Guide 36 Revisi on A 50003510 LIGHTWARE 18 and greater so ftware is enable d by the System ID module on the MC C. The System ID mo dule password is provided by Mitel Networks and defines which options have been purchased.
Configuration 50003510 Revision A 37 Located on the rear of the SX-200 ELx cabinet are four 25 pin connectors ( J1 - J4 for the peripheral inte rface cards), three RJ-45 connectors (J5 and J6 for T1 t.
SX-200 General In formation Guide 38 Revisi on A 50003510 Bay Power Supply - provides requir ed voltages to periphe ral cards, control cards, PRI cards, and system peripheral devices. CAUTION:Do not install more t han one PRI car d in the control c abine t.
Configuration 50003510 Revision A 39 CIM Card. The FIM II modules are available with range s of 1 km, 5 km, and 14 km. The FIM II can connect with a FIM, ho wever the f iber interfac e module at each en d of the fiber cable must have the same range. The FIM II is ideal for distributed systems (cabine ts greater than 10 meters apart).
SX-200 General In formation Guide 40 Revisi on A 50003510 SX-200 EL Control Cabinet Examples SX-200 EL Peripheral Cabinet Examples.
Configuration 50003510 Revision A 41 Connecting Peripheral Bays Up to six peripheral bays conn ect to the SX-200 EL main control cabinet. You have a choice on fiber co nnectivity or copper con nectivity. Cop per provide s a cost-eff ective solut ion for co-located systems.
SX-200 General In formation Guide 42 Revisi on A 50003510 You can have either two or thr ee links to each peripheral bay: • With a MCCIIIEL / ELx control card, the Control Dual FIM Carrie r card or .
Configuration 50003510 Revision A 43 • Calls do not have to be evenly distributed across all bays • Maximum channel blocking ratio is 0.94. Connecting SX-200 IP Nodes You can connect up to two SX-200 IP Nodes to the SX-200 EL. The system requires one Contr ol Triple CIM card (three on board CIM ci rcuits) in the main co ntrol cabinet.
SX-200 General In formation Guide 44 Revisi on A 50003510 • Control Triple CIM Card and the SX-200 EL Syste m • SX-200 IP Node Local Area Network Desig n Guidelines Maximum Number of T1 Links LIGHTWARE 18 Release 2.0 and greater supports a maximum number of eight T1 links in the system.
Configuration 50003510 Revision A 45 SX-200 ML System Configuration The SX-200 ML system is similar to the SX-200 EL system, page 36, except that the SX-200 ML control cabinet uses a Main Control Card IIIML (MCC IIIML), holds one Contro l Dual FI M Carrier card or a Control Triple CIM card and supports only one peripheral ba y.
SX-200 General In formation Guide 46 Revisi on A 50003510 Control Triple CIM Card - provides thre e copper interface module circuits. Th e card also has a connector for a FIM II so that a FIM II may be used in place of on e of the CIM circuits.
Configuration 50003510 Revision A 47 SX-200 ML Configu r at ion Examp le.
SX-200 General In formation Guide 48 Revisi on A 50003510 Another configuration for the SX-20 0 ML exists when the cabinets do not have a BCC III. The FIM II or CIM on the Peri pheral Interface Modu le Carrier Card (PIMCC) pr ovides the connectivity to the main control cabinet.
Configuration 50003510 Revision A 49 For copper connectivit y , the main control cabinet and th e peripheral cabinet must have a copper interface module (CIM). Th e CIM supports a distance of up to 30 meters or 100 fe et between cabinets. There is only one varian t of the CIM; unlike the FIM and FIM II which have three variant s.
SX-200 General In formation Guide 50 Revisi on A 50003510 Customer Data Entry Storage - CDE software is stored in NVRAM, and can also be stored on an off-board personal computer . When the system is powere d up, CDE software is load ed from NVRAM to the MCC II RAM.
Configuration 50003510 Revision A 51 SX-200 RM Peripheral Cabinet The SX-200 RM peripheral ca binet supports a Bay Power Supply, a Bay Control card, a PRI card, a T1 card, a Peripheral FIM Carrie r II card or a Peripheral Interface M odule Carrier card, and up to eight Peripheral Interface Cards.
SX-200 General In formation Guide 52 Revisi on A 50003510 Peripheral Interface Module Carr ier Card - supports the FIM II or th e CIM. The Peripheral Interface Module Carrie r Card (PIMCC) replaces the Periphera l FIM Carrier II card.
Configuration 50003510 Revision A 53 Peripheral Interface Cards and Modules The SX-200 EL and the SX-2 00 ML cabinet hold a main co ntro l card and a bay control card with peripheral interface card s in slots one to eight.
SX-200 General In formation Guide 54 Revisi on A 50003510 Digital Line Card • The Digital Line Card (DLC) is a low power card with 12 Digital Netw ork Interface Circ uits (DNIC) per card.
Configuration 50003510 Revision A 55 Mitel Express Messe nger Card • The Mitel Express Messenger card is a low-powe r card. The card uses a DNIC interface th at connects directly to the backplane of the cabinet.T he card provide s either two, four, six, or eight voice mail ports to an SX-200 EL/ML system that has Release 1.
SX-200 General In formation Guide 56 Revisi on A 50003510 Bay Control Card The bay control car d provides control of ope rat ions within the cabinet an d monitors the lin es, trunks and other circuits within the b ay. Report s are sent to the Main Control Card via HDLC message links.
Configuration 50003510 Revision A 57 SX-200 ELx cabinet Rev 4.4 or gre ater (PN 9109-600-002-NA) with LIGHTWARE 17 Relea se 4.0 software or greate r. The PRI card also require s a Stratum 3 clock on the main control card. The PRI card has the same per formance characte ristics as a two link ISDN Network Gateway.
SX-200 General In formation Guide 58 Revisi on A 50003510 SX-200 Wall Mount Bracket The SX-200 Wall Mount Bracket lets you suppor t a single SX-200 ELx cab inet on the wa ll. These brackets are for the ho rizontal ra ckmount cabinet, not the vertical cab inet.
Configuration 50003510 Revision A 59 SX-200 SPINE Bay The SX-200 SPINE is available a s a single (6 sl ot) or dual (1 2 slot) co nfiguration. Each SPINE contains one Power Mo dule, and up to six p erip h eral modules. The first SPINE also co ntains a Control Module II (with a 1 km FIM).
SX-200 General In formation Guide 60 Revisi on A 50003510 SX-200 SPINE Modules LS/CLASS Module - The LS/CLASS module mounts in any slot of the SX-200 SPINE and interfaces four tru nk circuits to the system. It includes circuitry to switch trunk circuit 1 to a SFT telephone set during power or system failure.
Configuration 50003510 Revision A 61 Uninterruptible Power Supply (UPS) The uninterruptible powe r supply (UPS) is a re se rve power supply for the contro l cabinet an d digital peripheral ca binets co mprising o f a batte ry pack, a charg er, and an inverter.
SX-200 General In formation Guide 62 Revisi on A 50003510 Power Supply All power for the SFT unit is provided from th e -48 Vbat source on the system. A source of -12 V powers the electronic circuitry on the car d. Th is supply is derived from th e -4 8 V inpu t an d powers all the SFT circ uit ry ex ce pt the tra n sfe r re lay s.
50003510 Revision A 63 Peripherals Introduction The SX-200 EL and the SX- 200 ML systems extend their flexib ility, reliability, and usability right to the desktop. Flexibility come s from the wide range of peri pheral devices supported by the system.
SX-200 General In formation Guide 64 Revisi on A 50003510 Mitel Networks 5000 Series IP Phones Mitel Networks 5201 IP Phone The Mitel Netw orks 5201 I P Pho ne is a low-cost, single port entry-level IP telephone that connects to a 10/100BaseT Ethernet ne twork.
Peripherals 50003510 Revision A 65 Mitel Networks 5010 IP Phone The Mitel Networks 5010 IP Phone connects to a 10/1 00Ba seT Ethernet network. Features of the telephone include • Twenty-character a .
SX-200 General In formation Guide 66 Revisi on A 50003510 Mitel Networks 5020 IP Phone The Mitel Networks 5020 IP Phone conn ects to a 10/100BaseT Ethernet network.
Peripherals 50003510 Revision A 67 Mitel Networks 5215 IP Phone The Mitel Networks 5215 IP Phone conne cts to a 10/100BaseT Ethernet network. Features of the phone includ e • Alpha-numeric LCD • S.
SX-200 General In formation Guide 68 Revisi on A 50003510 Mitel Networks 5220 IP Phone The Mitel Networks 5220 IP Phone conn ects to a 10/100BaseT Ethernet network.
Peripherals 50003510 Revision A 69 Mitel Networks 5305 IP Office Conference Unit The Mitel Networks 5305 IP Office Conference Unit is a high -quality conf erence unit tha t uses acoustic bea m-forming technology to ensure superior perf ormance. The unit is used in conjunction with the 5020 IP Phone and conne cts to the phone’s headset port.
SX-200 General In formation Guide 70 Revisi on A 50003510 Mitel Networks 53 10 IP Board Room Conference Unit The Mitel Network s 5310 IP Board Room Conference Unit is a high quality confer ence unit that uses acoust ic beam-for ming techn ology to ensur e superior performance.
Peripherals 50003510 Revision A 71 Attendant Consoles At the heart of the SX-200 te leph one system is the Attend an t Con sole - a practica l, multi-u se tool that simplifies communications managem ent in your organization.
SX-200 General In formation Guide 72 Revisi on A 50003510 SUPERCONSOLE 1000 At tendant Console The SUPERCONSOLE 1000 Attendant Console uses a standard twisted-pa ir telep hone wire to interface to a DNIC circuit. The Console has a tilt display and two blank firmkeys for programming macro s.
Peripherals 50003510 Revision A 73 SUPERSET 7000 Attendant Console The SUPERSET 7000 Attend ant Console is a DOS and Windows™ ba se d application running on a PC. It is equipped with a MITEL PC TALK TO card, a SUPERSET 400 series ha ndset, an extended keyboar d, and a handset cradle.
SX-200 General In formation Guide 74 Revisi on A 50003510 SUPERSET 4000 Series Telephones There are five SUPERSET 4000 series te lephone sets: • SUPERSET 4001 single-line telephone set • SUPERSET .
Peripherals 50003510 Revision A 75 To retrieve a call from Hold on the SUPER SET 4001 telephone set, press the Hold key again. To retrieve a call from Hold on a multi-line telephone set, press the line key of the line on Hold. Microphone key During a handsfree call, press the Microphone key to mute the microphone.
SX-200 General In formation Guide 76 Revisi on A 50003510 Line Status Indicator s The SUPERSET 4000 multi-line telepho ne set has each line key with a built-in line status indicator. Headset Port SUPERSET 4000 series telephones, except for the SUPERSET 4001, ha ve a headset port on the base of the set.
Peripherals 50003510 Revision A 77 SUPERSET 4015 Telephone The SUPERSET 4015 is a multiline, digital telephone se t with • Alpha-numeric LCD • Seven line keys, each with a built-in line statu s in.
SX-200 General In formation Guide 78 Revisi on A 50003510 SUPERSET 4025 Telephone The SUPERSET 4025 te lephone is a multi-line, d igital telephone se t that comes in two versions (non-backlit and backlit) . The backlit version o ffers backlighting in the LCD, thereby increasing visiblity in dimly lit envir onments.
Peripherals 50003510 Revision A 79 SUPERSET 4090 Telephone The SUPERSET 4090 is a digital cordless telephone equ ipped with a backup battery chargi ng unit and a base unit. The SUPERSET 4090 cordless can be a used as a primary set or with another SUPERSET 4000 series desk phone.
SX-200 General In formation Guide 80 Revisi on A 50003510 SUPERSET 4125 Telephone The SUPERSET 4125 is similar to the SUPERSET 4025. The differ ence between the two is the ability of the SUPER SET 4125 to connect to a PC. The SUPERSET 4125 comes with MITEL TAPI Desktop software, an AC power adapter, and a RS-232 cable.
Peripherals 50003510 Revision A 81 SUPERSET 4150 Telephone The SUPERSET 4150 is a multiline, digital telephone se t with • Alpha-numeric, 4 line by 40 ch ar acter, backlit LCD with contrast control .
SX-200 General In formation Guide 82 Revisi on A 50003510 Programmable Key Modules Mitel Networks 5412 Pr ogrammable Key Module The Mitel Networks 5412 Prog rammable Key Module provides 12 ad ditional personal keys for a 5020 IP Phone. They can be programmed as Fea ture keys, Speed Call keys, Direct Station Select keys, or Line Appearance keys.
Peripherals 50003510 Revision A 83 Mitel Networks 5448 Pr ogrammable Key Module The Mitel Networks 5448 Programma ble Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be progr ammed as Feature keys, Speed Call keys, Direct Station Select keys, or Line Appearance keys.
SX-200 General In formation Guide 84 Revisi on A 50003510 Mitel Networks 5410 Pr ogrammable Key Module The Mitel Networks 5410 Prog rammable Key Module provides 12 ad ditional personal keys for a 5020 IP Phone. They can be programmed as Fea ture keys, Speed Call keys, Direct Station Select keys, or Line Appearance keys.
Peripherals 50003510 Revision A 85 Mitel Networks 5415 Pr ogrammable Key Module The Mitel Networks 5415 Programma ble Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be progr ammed as Feature keys, Speed Call keys, Direct Station Select keys, or Line Appearance keys.
SX-200 General In formation Guide 86 Revisi on A 50003510 Mitel Networks Prog ra mmable Key Module 12 The Mitel Networks Prog rammable Key Module 12 (PKM 12) is a digital device which provides 12 additional p ersonal keys for SUPERSET 402 5, SUPERSET 4125 and SUPERSET 4150 telephones.
Peripherals 50003510 Revision A 87 Mitel Networks Programmable Key Module 48 The Mitel Networks Programmable Key Module 48 (PKM 48) provides SUPERSET 402 5, SUPERSET 4125, SUPERSET 4150 te lephones, and attendant consoles with 48 additional personal keys; 96 additional keys when two PKM 48 devices are daisy-ch ain e d.
SX-200 General In formation Guide 88 Revisi on A 50003510 Interface Modules SUPERSET Interface Module 1 A SUPERSET Interface Module (SIM1) is inst alled in a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone to connect a Mitel Networks Pr ogrammable Key Module 12 or up to two Mitel Networks Progra mmable Key Module 48 devices.
Peripherals 50003510 Revision A 89 SUPERSET Interface Module 2 The SUPERSET nterface Module (SIM2 ) allows the connection of one Mitel Netwo rks 5410 Programmable Key Modu le or up to two Mitel Networ.
SX-200 General In formation Guide 90 Revisi on A 50003510 DSS/BLF Interface Unit The Direct Stat ion Select/Bus y Lamp Field (DSS/ BL F) Interface Unit allows you to associate up to two Mitel Networks Programmable Key Module 48 devices with an attendant console.
Peripherals 50003510 Revision A 91 Music-On-Hold/Pa ger Un it (DMP) The Music-On-Hold/Pager unit interfaces a sta ndard SX-200 ML DNIC port to the following external equ i pm e nt: • External music .
SX-200 General In formation Guide 92 Revisi on A 50003510 DATASET 2100 series supports asynchronous data co mmunications from 110 bps to19.2 kbps, and synchronous data commu nications at rates fr om 1200 bps to19.2 kbps. In asynchrono us mode these datasets ha ve the same operating characteristics as th e DATASET 1100 series.
Peripherals 50003510 Revision A 93 DATASET 2103 Standalone The standalone DATASET 2103 is a synchronous/asynchronous dataset which is used to interface periphera l data devices to the SX-200 EL and SX-200 ML systems. It is packaged in a flat case that can be placed under a standard desk telephone .
SX-200 General In formation Guide 94 Revisi on A 50003510 SMART-1 ® Devices The SMART-1 device i s a Programmable Communication Contro ller (PCC). It can be installed at your site to allow your te lephone system to access the telephone com pany’s “Other Common Carrier (OCC)/Reseller’s Network”.
Peripherals 50003510 Revision A 95 Digital Line Monitor (DLM) The Digital Line Monitor (DLM) is an interf ace used to record voice information from Mitel Networks D NIC-based digital te lephones o r consoles on an ex ternally co nnected ta pe record er (not included).
SX-200 General In formation Guide 96 Revisi on A 50003510 Alternate Greetings: Each port can use one of eight alternate gr eeting sets (Open, Closed, or Temporary) to allow spec ial greetings per por t. Th is fe at ur e is use f ul in multi-tenant configurations.
Peripherals 50003510 Revision A 97 Message Envelope: Pla yed prior to beginning of each message, co ntaining priority type, date, and time (including caller identification for inter nal and external calls). Message Length : Unlimited message length with a 5 minute continu ation prompt.
SX-200 General In formation Guide 98 Revisi on A 50003510 Notification options may be changed b y the syste m administrator. They may also be modified by the mailb ox owner if permission is granted b y the system administrator. In addition to the notification t ype, the ph one numbe r and sche dule are conf igurable.
Peripherals 50003510 Revision A 99 NuPoint Messenger Voice Mail The NuPoint Messenge r voice ma il is a full-featured, PC-bas ed voice mail system which supports a wide range of voice, fax, and data store-an d-forward application s . The processor converts hu man speec h to digital s ignals and st ores them on a hard disc.
SX-200 General In formation Guide 100 Revision A 50 003510.
50003510 Revision A 101 Feature Description The features serve the following categories: • System • Telephone • Attendant and Suba ttendant • Key System Support • Hotel /Motel •D a t a • Automated Call Distr ibution (ACD TELEMARKETER Application) • Automated Attendant.
SX-200 General In formation Guide 102 Revision A 50 003510 Feature Categories The table below alphab etically lists the SX-200 EL/ML features, provides the so ftware release that introduced that feature, an d groups the feat ur e into a category.
Feature Desc rip tion 50003510 Revision A 103 Attendant Calls Forwarded On No Answer Pre LW 15 • Attendant Conference Pre LW 15 • Attendant Consol e Display Language Pre LW 15 • Attendant Consol e Handset and Headset Receiver Volume Control LW 17 Rel 4.
SX-200 General In formation Guide 104 Revision A 50 003510 Attendant Emergency Call (911) Detection LW 17 Rel 3.1 • Attendant Extensio n Busy-Out Pre LW 15 • Attendant Flash Over Trunk Pre LW 15 .
Feature Desc rip tion 50003510 Revision A 105 Attendant Trunk Busy-Out Pre LW 15 • Attendant Trunk Group Status Display Pre LW 15 • Auto-Answer Pre LW 15 • • Auto-Hold Pre LW 15 • Automated .
SX-200 General In formation Guide 106 Revision A 50 003510 ACD - Recorded Announcements Pre L W 15 • ACD - Sets Pre LW 15 • Automatic Number Identification (ANI) on Outgoing Trunks LW 15 • ANI /.
Feature Desc rip tion 50003510 Revision A 107 Call Forwarding - I’m Here Pre LW 15 • Call Forwarding - Internal / External Split Pre LW 15 • Call Forwarding - Togg le Keys LW 18 Rel 1.0 • Call Logging LW 18 Rel 1.0 • • Call Park from Single-line Sets Pre LW 15 • Call Park from Multi-line Sets LW 17 Rel 3.
SX-200 General In formation Guide 108 Revision A 50 003510 CO Line Key Pre LW 15 • • CO Line - Select Direct Pre LW 15 • • CO Line Type - Direct Access - Bypass Ke y System Toll Control Pre LW.
Feature Desc rip tion 50003510 Revision A 109 Data Station Messag e Detail Recording (Data SMDR) Pre LW 15 • • Data Station Queuin g Pre LW 15 • Data Transceiver (DTRX) Pre LW 15 • Data: DTRX .
SX-200 General In formation Guide 110 Revision A 50 003510 Display Caller ID on Non-Prime Lines LW 19 Rel 2.0 • Display Keys Pre LW 15 • Do Not Disturb Pre LW 15 • DTMF-To- Ro tar y Di al Conversion Pre LW 15 • Emergency Call Han dling LW 17 Rel 4.
Feature Desc rip tion 50003510 Revision A 111 Headset Mode Featu re Key LW 17 Rel 3.0 • Headset Mode - Automatic LW 18 Rel 1.0 Headset Ope ration Pre LW 15 • Headset Ope ration (Amplified Heads et) LW 17 Rel 3.0 • Headset With In-line Switch Operat ion LW 17 Rel 3.
SX-200 General In formation Guide 112 Revision A 50 003510 Hotel/Motel - CLASS (station side) for Analog Telephones LW 18 Rel 1.0 • Hotel / Motel -Do Not Disturb (DND Pre LW 15 • Hotel / Motel -Fr.
Feature Desc rip tion 50003510 Revision A 113 Hotel / Mo tel -Room Search Screen Pre LW 15 • Hotel / Mo t el - Room Status Display Pre LW 15 • Hotel / Mo t el - Room Types and Room Code s Pre LW 15 • Hotel / Motel - Single Line Reports Pre LW 15 • Hotel / Mo tel - Suite Services LW 18 Rel 2.
SX-200 General In formation Guide 114 Revision A 50 003510 Messaging - Call Me Back Pre LW 15 • Meter Pulse Collection Pre LW 15 • MILINK Data Module LW 15 • MITEL Application Interface (MAI) Pr.
Feature Desc rip tion 50003510 Revision A 115 ONS Positive Disconnect LW 18 Rel 2.0 • • ONS Ring Groups LW 19 Rel 2.0 • Originate Only Extensions Pre LW 15 • Overlap Out p ulsing Pre LW 15 •.
SX-200 General In formation Guide 116 Revision A 50 003510 Reminder Pre LW 15 • • Reminders - Multiple LW 18 Rel 1.0 • • Resale Package Pre LW 15 • Ringer Control Pre LW 15 • Ringing - Dis.
Feature Desc rip tion 50003510 Revision A 117 Subattendant - Da te and Time S etup Pre LW 15 • Subattendant - Ho ld Positions Pre LW 15 • Subattendant - LDN Keys Pre LW 15 • Subattendant - Pa ge.
SX-200 General In formation Guide 118 Revision A 50 003510 Trunk Answer From Any Station (TAFAS) Pre LW 15 • Trunk Circ uit Descriptor Options Pre LW 15 • Trunk Dial Tone Detection Pre LW 15 • T.
Feature Desc rip tion 50003510 Revision A 119 Abbreviated Dial The Abbreviated Dial feature allows trunks and ex tensions to be acc essed by dialin g a two-to eight-digit number that the system translate s into the actual, longer number. The actual num ber can contain up to 26 di gits.
SX-200 General In formation Guide 120 Revision A 50 003510 The caller’s COS and COR can be chan ged (trave li ng class of service) when a valid Account Code is entered. This ca n give the caller acce ss to different features and external call privileges.
Feature Desc rip tion 50003510 Revision A 121 with the Account Code. The acco unt code’s COS and COR replace the COS and COR associated w ith the tru nk being use d at the destination node. The des tinatio n node processes the call using the COS and COR associated with the Caller’s Ver ified Account Code that was passed on the tru n k.
SX-200 General In formation Guide 122 Revision A 50 003510 Attendan t Bell Off The Attendant Bell Off featu re allows the Attendan t to mute the console rin ger. Incoming calls are indicated by a flashing Answer Key LED and LDN softkeys displayed on the console.
Feature Desc rip tion 50003510 Revision A 123 Attendan t Conference The Attendan t Conference feature allows the At tendant to enter into a conference with the source and destination par ties of a call. The Atte ndant may also initiate a three-party conference call.
SX-200 General In formation Guide 124 Revision A 50 003510 Attendant Console LDN Keys Each console has nine prog ram mable listed directory number (L DN) positions. Each LDN position can be programmed as th e answer point for a particular type of call.
Feature Desc rip tion 50003510 Revision A 125 • F1 (RECALL): Re calls of calls handled by th e console, or for multiple console op eration, by any console in the system • F2 (INTERNAL): Calls directe d to the console’s internal dire ctory number.
SX-200 General In formation Guide 126 Revision A 50 003510 Attendant Function Access By pressing the console FUNCTION key and th e ATT FUNCTION softkey, the Atte ndant ca n access Attendant features i.
Feature Desc rip tion 50003510 Revision A 127 If the Attendant is visually impaired and unable to see the HOLD key LED, the Attendant Ho ld Position Security feature can be enabled. This allows for an error be ep to sound if the Attendan t attempts to put a call on hold by pressing a HOLD key that already ha s a party on hold.
SX-200 General In formation Guide 128 Revision A 50 003510 When the user returns an d calls the Attendan t, the “MSW” indicator appears on the console display to indicate that there is a message wait ing for that extension.
Feature Desc rip tion 50003510 Revision A 129 Attendant S erial Call The Attendant Serial Call featu re allows an incoming trunk call to be set as a seri al call before being transfe rred by the Attendant. After the call is finished, the Serial Call recalls the Attenda nt.
SX-200 General In formation Guide 130 Revision A 50 003510 Attendant Trunk Busy- Out The Attendant may busy- out a trunk to prevent access to the tru nk, and may remove the busy condition as requ ired.
Feature Desc rip tion 50003510 Revision A 131 Auto-Attendant groups also h ave several optio ns programmable through customer data en try (CDE) including •N a m e • Message Length • Default Destination • Prefix Digits • Dialing Enabled • Wait For Resources Tim e • FAX destination (used with System Op tion 99, FAX Tone Detectio n).
SX-200 General In formation Guide 132 Revision A 50 003510 • Not valid for caller type • Feature r estricted. Using the tenant of the first member of th e auto attendant group ensures that the routin g is based on the group called, ensuring that illega l number routing can be set up for each group.
Feature Desc rip tion 50003510 Revision A 133 performance needed to e nsure satisfaction in the most demandin g telemarketing environments. For maximum efficiency, a ll ACD personnel use SUPERSET display telephones programm ed with special displays and softkeys.
SX-200 General In formation Guide 134 Revision A 50 003510 ACD - Mobil ity ACD Agents and Supervisors ar e completely mobile . All ACD positions are lin ked to software rather than hard ware .
Feature Desc rip tion 50003510 Revision A 135 ACD - Recorded Announcements Recorded announcements ar e used to tell callers about the progress of their call while wa iting in the queue for the first available agen t.
SX-200 General In formation Guide 136 Revision A 50 003510 up to a maximum of 10 digits in length. By default, ANI and DNIS numb ers are not recorded in SMDR reports. Automatic Number Identi fica tion (ANI) on Outgoing Trunks This feature is a mechanism that allows the system to identi fy a calling party on an outgoing trunk.
Feature Desc rip tion 50003510 Revision A 137 • Return Dial Tone - allows the system to simulate CO dial tone for customer s who consider that its absence would confus e the users of their system. The ARS feature is universal and is compat ible with any numbering plan which may be employed b y any public network.
SX-200 General In formation Guide 138 Revision A 50 003510 Appearances to ring. If the line is a key line, th e indicator indicates whether or not the line is occupied. Calculator SUPERSET 4150, SUPERSET 430, and SUPERSET 4DN telephones provid e a basic, four-function calcu lator using the telephone keyp ad, display, and softkeys.
Feature Desc rip tion 50003510 Revision A 139 • Call Forwarding - Forced Call Fo rward This feature allows a SUPER SET 4015 , SUPE RSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 410, SUPERSET 420, or SUPERSET 430 telephone user to force a dialled call to forward immediately ra ther than waiting for the ringing timeout.
SX-200 General In formation Guide 140 Revision A 50 003510 Call Logging Call Logging provides the telephone user with a log showing a list of all the calls to their telephone set. The log includes all calls answere d and not answered, as well as , calls forwarded to another destination.
Feature Desc rip tion 50003510 Revision A 141 and then returns to idle, the ca llback is handled in the same wa y as Callback Busy. Up to 100 Callback requests may be active within the s yste m at any time; however, a maximum of only 25 ARS Callbacks is permitted in these requests.
SX-200 General In formation Guide 142 Revision A 50 003510 A CENTREX extension can be put on softhold to di al anoth er extension, by sending out a Flash Over Trunk followed by the digits of the extension.
Feature Desc rip tion 50003510 Revision A 143 Class of Service (COS) Each extension, trunk, SUPERSET teleph one, da taset, ACD position, or con sole is assigned a Class Of Ser vice (COS) which defines th e features available for that device. All devices with the same COS have a ccess to the same features .
SX-200 General In formation Guide 144 Revision A 50 003510 digit is not dialed within a presele cted time. A conflict exists between two extension numbers if the first number is conta ined in the second number, starting with the first digit. For example, 1234 conflicts with 12345, but 1234 does not conflict with 123 (123 conflicts with 123 4).
Feature Desc rip tion 50003510 Revision A 145 Data: Account Codes Verified and unverified Account Codes can be applied to internal, external or long distance data calls.
SX-200 General In formation Guide 146 Revision A 50 003510 Data: Auto Answer This feature supports automatic answeri ng destin ation data device s. When the destination data device detects ringing, it answers, then signals to the calling devic e that it is ready to receive data.
Feature Desc rip tion 50003510 Revision A 147 DATASET 2103 Standalone suppor ts asynchronous da ta communications from 110 bps to 19.2 kbps, and synchronous data communications at rates from 1200 bp s to 19.2 kbps. In asynchronous mode this data set has the same operatin g characteristics as the DATASET 1100 series.
SX-200 General In formation Guide 148 Revision A 50 003510 Data: DTRX Help The Data Transceiver (DTRX) provides on -line help. Data: DTRX Hotline A dataset can be prog rammed to co nne ct automa tica lly to a prede te rm ined de stin ation wh en a user originates a DTRX data call.
Feature Desc rip tion 50003510 Revision A 149 Dictation Trunks This feature indefinitely exten ds the dialing stage on a trunk to allow tone-to- pulse or pulse-to-tone conversion o f all digi ts dialed during a trunk call. Without the feature , only DTMF signaling is possible from e xtensions with DTMF telephones connected.
SX-200 General In formation Guide 150 Revision A 50 003510 • Talking to another pa rty that can be put on soft hold - pressing the DSS key will put the other party on consultation hold, and connect .
Feature Desc rip tion 50003510 Revision A 151 Direct Trunk Select calls bypass the system’ s Automatic Route Selection feature and are therefore unaffected by COR (toll control).
SX-200 General In formation Guide 152 Revision A 50 003510 Emergency Calls ( 911) - Dete ction and Report ing to Attendant Consoles This featur e alerts the attendant if an extensio n user places a 911 call and the feature identifies the extension that placed the 911 call.
Feature Desc rip tion 50003510 Revision A 153 - "Outgoing C all Restriction" disabled - "Vacant /Reserved Room Defaul t Call Restriction" not set to INTERNAL - "Occupied Room Default Call Restri ction" not set to INTERNAL.
SX-200 General In formation Guide 154 Revision A 50 003510 The feature keys available on SUPERSET 4015, SUPERSET 410, and SUPERSET 3DN telephones include • Speedcall • *Forward Always (not availab.
Feature Desc rip tion 50003510 Revision A 155 an indication on the adja cent LCD or LED indicator indicates w hen the feat ure become s available to the use r .
SX-200 General In formation Guide 156 Revision A 50 003510 • Headset Mode • Handset Mute (not available on SUPERSET 420 telep hones) • Group Listen (available on only SUPERSET 4000 se ries sets) • Record a Call (not available on the SUPERSET 420 o r SUPERSET 409 0 telephones) • System Park • Voice Mail.
Feature Desc rip tion 50003510 Revision A 157 keys listed above and marked with two asterisks ( **), the adjacent LCD or LE D indicators are inoperative. Flash - Calibrated Users of industry-standard telepho nes access many system features using a hooksw itch flash.
SX-200 General In formation Guide 158 Revision A 50 003510 Flash Timing The Flash Timer is a system wide programmabl e it em. Its value applies to a ll industry-standard telephones in the system. The minimum flash timer is 200 ms. The flash timer can be programmed fr om 200 to 1500 ms.
Feature Desc rip tion 50003510 Revision A 159 Handsfree Operation This feature enables users of SUPERSET 4025, SUPERSET 4125, SUPERSET 415 0, SUPERSET 410, SUPERSET 420, SUPERSET 430, SUPERSET 3DN, and SUPERSET 4DN telephones to have a telephone conversa tion without lifting the handset.
SX-200 General In formation Guide 160 Revision A 50 003510 Headset with In-Line Switch Operation SUPERSET 4000 telephones can be equipped with headsets that have an in-line switch. You can use this in-line switch to • Answer an incoming call • Terminate a call • Mute the headset micropho ne.
Feature Desc rip tion 50003510 Revision A 161 The Hotel/M otel feature package is designed specif ically for use in the hotel environment. The features facilitate guest-related activities such as checking guests in and out, providing automatic wa ke up calls a nd taking mess ages.
SX-200 General In formation Guide 162 Revision A 50 003510 Hotel/Motel - Attendan t Message Waiting Setup and Cancel A message waiting indication can be left for a guest room . The setting and clearing of a messag e waiting for a room can be recorded o n a system printer.
Feature Desc rip tion 50003510 Revision A 163 Hotel/Motel - Audi t Scre en The Audit Screen in entere d from the House Stat istics screen by pressing the Audit softkey. This screen is used to g enerate various kin ds of audits (hard copy reports). Each kind o f audit appears as a correspond ing softkey.
SX-200 General In formation Guide 164 Revision A 50 003510 The Attendant can assign any of the levels to a particular room. In addition, the system automatically sets the call rest riction for a room to a programmab le value when an occupancy change to e ither vaca nt or occupie d occurs.
Feature Desc rip tion 50003510 Revision A 165 Hotel/Motel - Guest Room Mes sage Retrieval A message waiting indicatio n set by the Attendant can be • A flashing lamp on th e telephone.
SX-200 General In formation Guide 166 Revision A 50 003510 Six softkeys gives access to other modes of operation: •A u d i t s • Guest Search •Q u i t • Refresh (used to recal culate totals) • Room Search • Room Update. Hotel/Motel - Interna l Nu mb er Blo ck Provides room number confidentia lity in Hotels.
Feature Desc rip tion 50003510 Revision A 167 “Room being accessed by anoth er user. Try again later.” appears on th e screen. Guest names can be entered, changed or dele te d from the Front Desk Terminal or a SUPERSET display telephone. The entry that is done last is the one stored.
SX-200 General In formation Guide 168 Revision A 50 003510 Automatic Wake up: This feature allows the Attendant to enable or disable an automatic wakeup on a room phone from a PMS terminal. Check in/out: When a guest che cks in (PMS Chec k In), the room telephone is enabled to allow outgoing trunk calls.
Feature Desc rip tion 50003510 Revision A 169 or Room Number requires that a room code ( a COS name) be entered to specify the type of room, such as single room, th at should be sear che d.
SX-200 General In formation Guide 170 Revision A 50 003510 Front Desk Ter minal: Room status for a particular room is displayed on the Guest Room update screen. Occupancy, condition, call privilege , and maid in room are displayed a s separate fields.
Feature Desc rip tion 50003510 Revision A 171 Hotel/Motel - Suite Service s Suite Services asso ciat es multip le telephones with one another in a hotel suite for basic call handling, call privileges, SMDR, room check-in and ch eck-out, Caller ID, messaging, and ca ll forwarding.
SX-200 General In formation Guide 172 Revision A 50 003510 Internal Number Block Blocks the number of the stat ion/set on the display of SUPER SET 4000 telephone sets, SUPERSET 400 telephone sets, and ONS/CLASS stations tele phones on the same system.
Feature Desc rip tion 50003510 Revision A 173 Line Privacy This feature ensures that, if de sired, conversati ons on Key, Direct T runk Select, C O Line, and Private Trunk Lines are private. When such a lin e is in use at one se t, other appearances of the line cannot join the conversation.
SX-200 General In formation Guide 174 Revision A 50 003510 Multicall Line: A Multicall Line is an appearance of one extension numbe r on two or more telephones. This extension number can be for another SUPERSET telephone or an industry-standard telepho ne.
Feature Desc rip tion 50003510 Revision A 175 Direction: Direction can restrict calling for an appear ance of a line to Both -Way, Incoming-Only, or Outgoing-Only. The ou tgoing direction fo r a line on a set is only available if the line is programmed for No Ring.
SX-200 General In formation Guide 176 Revision A 50 003510 Messaging - Call Me Back A set user calling a busy or unanswered set can leave a message for the party to return the call. The message wait ing indication can be • A flashing lamp on the se t at 0.
Feature Desc rip tion 50003510 Revision A 177 The MILI NK data modu le is pos itioned beside or under the user’s SUPERSET 410, SUPERSET 420, or SUPERSET 430 telepho ne, and connects to a modular jack located on the base of the telephone. Th e RS-232 device conn ects to a DB-25 pin conne ctor on the MILINK da ta module.
SX-200 General In formation Guide 178 Revision A 50 003510 The ISDN Network Gateway interfaces the following SX-200 peripher al devices with the ISDN network: • Attendant consoles • SUPERSET telephone sets • Industry-standar d telephone sets.
Feature Desc rip tion 50003510 Revision A 179 Names The system programmer can assign names to Exte nsions, Classes of Service, Tenants, Trunks, Trunk Groups, ACD Paths, ACD Positions, ACD Agent Groups , and Hunt Groups. A user of a SUPERSET display telephone can program their name fr om their telephone.
SX-200 General In formation Guide 180 Revision A 50 003510 Night Services The system has three differ ent service modes: DAY, NIGHT1, or NI GHT2. When the sys tem or tenant group is in Night-Service mode, inco ming trunk calls and calls to the Attendant can be rerouted to specified extensions or a cti vate common alerting devices (Night Bells).
Feature Desc rip tion 50003510 Revision A 181 Originate Only Extension This feature allows a n extension or dataset to originate calls. The extension can only receive calls that are forwarded from anothe r extension. The system treats calls dialed to Originate Only Extensions as illegal numbers.
SX-200 General In formation Guide 182 Revision A 50 003510 the access code dial ed. If an extension tries to acce ss busy paging equipme nt, Busy Tone is returned.
Feature Desc rip tion 50003510 Revision A 183 Parallel Connection of Industr y-Standard Telephon es A maximum of three industry-standa rd telephones equipped with bells can be connected (hard-wired) together on one ONS line.
SX-200 General In formation Guide 184 Revision A 50 003510 Customer programming printouts may be directed to any or all of seven user defined printe rs. A maximum of six DNIC-based printer ports can be defined; the remainin g port is the system printer port.
Feature Desc rip tion 50003510 Revision A 185 Keys are arranged in four vertical rows on th e PKM 48. Beside each key is a Line Status Displa y that indicates the status of the key.
SX-200 General In formation Guide 186 Revision A 50 003510 Receive Only Extensions An industry-standard telephone with th is class of service (COS) option, can receive calls bu t cannot originate calls.
Feature Desc rip tion 50003510 Revision A 187 Ringing Plan The SX-200 EL and SX-200 ML systems are fully compatible with the North American public switched network using the North American ring ing plan . The ringing plan is stored in the database. Available ringing plans include: Malaysia, Taiwan, Ho ng Kong, and Mexico.
SX-200 General In formation Guide 188 Revision A 50 003510 providers. The ability to inse rt a pause is available to SUPERSET 4015, S UPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPER SET410, SUPERSET420, SUPERSET 430, SUPERSET 3DN and SUPER SET 4DN telephones.
Feature Desc rip tion 50003510 Revision A 189 The Enhanced Subattendan t po sition can perfor m functions for extension users; set up and cancel Call For warding, set up and cancel Adv isory Message s, and toggle Do Not Disturb on and off.
SX-200 General In formation Guide 190 Revision A 50 003510 Subattendant - Calls Waitin g Indication The Calls Waiting indicato r ap pears in all call processing states and is displayed in th e Subattendant C/W (Calls Waiting) area of the di splay.
Feature Desc rip tion 50003510 Revision A 191 The LDN keys and the Recall key ac t as call queue ing indicators . Unlike line keys, they cannot be selected to dial on and conversation s cann ot be h eld on them. Wh en a Subatten dant LDN call is answered, the call is automatically conn ected to the prime line of the Subattend ant telephone.
SX-200 General In formation Guide 192 Revision A 50 003510 Subattendant - Station DND Set up The Subattendant may set up or cancel Do Not Disturb (DND) for an extension b y selecting the Do Not Disturb softkey. Selection of the Do Not Distu rb softkey turns the feature on.
Feature Desc rip tion 50003510 Revision A 193 Swap (Trade Calls) This feature permits a SUPE RSET telepho ne user to swit ch the conver sation betwe en two calls. Call Swap places one call on hold while co nversation continues with the other call . This feature is similar to the Brok er’s Call feature available on industry-standard te lephones.
SX-200 General In formation Guide 194 Revision A 50 003510 Tenanting Using the tenanting feature, up to 25 small busi nesses, or departmen ts of a larger business, can share the services of an SX-2 00 EL/M L system. Each tenant can be provided with customized features and ser vices.
Feature Desc rip tion 50003510 Revision A 195 Transfer This feature allows a telephone user, on an estab lished call, to put the call on consultation hold, dial a third party, and transfer the second pa rty to the third party. The transfer can be done before the third part y answers, after the third party answers, or if the third party is busy.
SX-200 General In formation Guide 196 Revision A 50 003510 system on DID type trunks are assumed to be out side calls. Callers therefore receive different call progress to nes. Ca ll handling differs from Tie and DISA trunk type calls, which are assumed to be internal calls.
Feature Desc rip tion 50003510 Revision A 197 Trunk Support - Direct Inward Dial (DID) The DID trunk types suppo rted are Wink Star t, Delay Dial and Immediate Dial.
SX-200 General In formation Guide 198 Revision A 50 003510 • Mitel Express Messenge r • NuPoint Messenger - Softkey Support. • Single Button Transfer to Voice Mail. Centralized Voice Mail: Centralized voice mail allows one vo ice mail device to service several interconnected PBXs in a SX- 200 system with LIGHTWAR E 17or greate r software.
50003510 Revision A 199 Feature Levels The MOSS opt ion, Featur e Level, pr ovides cont rolled access to selected features in new software releases. Cust omers purchasing new systems and softw are upgrades will receive this option. Software received for bug fixes will NOT receiv e this option.
SX-200 General In formation Guide 200 Revision A 50 003510.
50003510 Revision A 201 Purchasable System Options The SX-200 LIGHTWARE 19 software package includes a ll the available features. The System ID module, that comes with the software, plugs onto the Main Control Card and contains a specific system ID number.
SX-200 General In formation Guide 202 Revision A 50 003510 MyAdminist rat o r Acce ss : Allows you to use the SX-200 My Administrator application. This application supports basic moves, adds, and change s to the te leph ones on single or multiple SX-200 system sites.
Purchasable Sy stem Options 50003510 Revision A 203 PRI Card: D-Channel Backup Used for si gnaling to establish and mainta in the circuit, and to send user data . D-channel Backup provides an alte rnate D-channel for calls related to NFAS. If the active D-channel fails, t he system switch es to the backup D-channel to support call processing.
SX-200 General In formation Guide 204 Revision A 50 003510 MITEL Application Interface: Enables the MITEL Application In te rface Package (MAI). Automated At tendant: Enables the Automated Attendant Feature Package which suppo rts FAX Tone Detection. Lodging (Hotel / Motel): Enables the Hotel / Mo tel feature package.
50003510 Revision A 205 Maintenance Introduction Reliability is a key factor in the choice of any communications system. The SX-200 system is rugged, desig ned to operate under a wide range of conditions. No expensive equipment room or air conditioning is required.
SX-200 General In formation Guide 206 Revision A 50 003510 Maintenance Functions The objectives of the maintenanc e functions are to isolate a f ault to a replaceable card or module. Maintenance functions can be perfor me d from either the attendant console or an RS-232 terminal.
Maintenance 50003510 Revision A 207 Alarm Status Display The maintainer can display current system alarm levels for the entire system or for separate categories.
SX-200 General In formation Guide 208 Revision A 50 003510 • Background • Directed. Power-up diagnosti c routines consist of the comple te set of diagnostics fo r the system. When enabled, they are executed upon system power-up an d may last several minutes.
Maintenance 50003510 Revision A 209 Remove from Service, Return to S ervice The maintainer can remove a line, tr unk,or receiver circuit from service for maintenance. Removing a circuit from se rvice makes it inaccessib le to call proc essing; it remains so until the maintainer returns it to service.
SX-200 General In formation Guide 210 Revision A 50 003510 • Test any peripheral circuit in the digital bays • Test any printer on the system, other than the system pr inter using the physical loc.
Maintenance 50003510 Revision A 211 Types of Diagnostics There are three typ es of diagnostic routines: •P o w e r - u p • Background • Directed. Power-up diagnostic routine s consist of the comp lete set of diagn ostics for the system. When enabled, they are executed upon system pow er- up and may last several minutes.
SX-200 General In formation Guide 212 Revision A 50 003510.
50003510 Revision A 213 Specifications By offering a balanced set of features and system configur ations, the SX-200 EL/ML system becomes an ideal communications ce nter for installations of up to 650 telephones.
SX-200 General In formation Guide 214 Revision A 50 003510 Site SX-200 IP Node Temperature 0º C to 40º C (32º F to 104º F) Humidity 1 5 to 95% Rela tive Humidity, non-condensing Vibration 0.5 g, 5 to 100 Hz, any orthogonal axis 1.5 g, 100 to 500 Hz, any orthogona l axis Mechanical Stres s One 15.
Specifications 50003510 Revision A 215 Feature Capacities The SX-200 EL and SX-200 ML systems offer a wide ra nge of features through software packages. These are outlined in the Features Descr iption section of th is guide. A full description appears in the E-docs under Pr ogram Features.
SX-200 General In formation Guide 216 Revision A 50 003510 Maximum number of in coming calls that ca n be separately identified at the attendant console 8 Maximum nu m be r of LDNs th at ca n be ident.
Specifications 50003510 Revision A 217 System Parameters The sale and installation of any communications eq uipment is subject to various local and national regulations coveri ng a number of parameter s including electrical characteri stics, tone plans, and loss and level plans.
SX-200 General In formation Guide 218 Revision A 50 003510 customers with high traffic could give users enough sp eech paths by inst alling large PBXs with more ports and thus mor e speech paths. The introduction of digital systems replaced speech pa ths with call connections and channels.
Specifications 50003510 Revision A 219 To aid in configuring your s ystem, the following char t can help you in determining the number of trunks re quired. F or this chart t o be effec tiv e certain assumptions have been made. If your system does not fit with these assumptio ns, then consult your dealer or sales rep resentative.
SX-200 General In formation Guide 220 Revision A 50 003510 Grade of Service The SX-200 EL/ML Grade Of Service (GOS) in terms of blocking is outlined below. Traffic Limitations Traffic capacities are specified on a per line bas is in terms of calls per hour and Erlangs.
Specifications 50003510 Revision A 221 Typical configured system quantities as per ATT 48002 are: Receiver Provisioning This section provides receiver requir ements fo r DTMF and CLASS receivers. DTMF receivers are a shared syst em resource with provisioning done on a syste m level.
SX-200 General In formation Guide 222 Revision A 50 003510 SX-200 SPINE CL ASS Receivers The table below can be used as a guideline to determine CLASS receiver requirements. This receiver provisioning i s based at the SX-200 SPINE level. If a CLASS receiver is not availabl e, the call is not dr opped, although the calling line information is lost.
Specifications 50003510 Revision A 223 Assumptions ma d e fo r this exam p le of rece ive r re qu ire m en ts - CLASS hold time = 4.51 seconds average for incoming traffic - For ACD applications the 100% of total tr affic is assumed for the incoming traffic - For heavy traffic conditions p.
SX-200 General In formation Guide 224 Revision A 50 003510 The table below describes re ce iver combinations that are available in a SPINE Bay. Physical Characteristics SX-200 SPINE M aximum Receive r.
Specifications 50003510 Revision A 225 Electrical Characteristics All power is d erived from e ither a commercial ac source or an uninterruptible power supply (UPS). All reserve powe r in the perip heral cab inet can have its own stand ard reserve power in the base of the SX-200 system or can also be suppo rted by an additional UPS.
SX-200 General In formation Guide 226 Revision A 50 003510 SX-200 IP Node Cabling The SX-200 EL and SX-200 ML systems use sta ndard male Amphenol 25-pair co nnectors for cabling betwee n the sys te m an d th e ma in distr ibu tio n fra m e (M DF ).
Specifications 50003510 Revision A 227 Loop Lengths Loop lengths for various cards are given be low: Card Type Wire Gauge (AWG) Loop Length DNIC Line Card or DNIC Module (Connected to Digital Telephon.
SX-200 General In formation Guide 228 Revision A 50 003510 Regulatory Compliance The SX-200 EL/ML system meets the fo llowing regulatory requirements: EMC - United States:FCC part 15 subpart B - Class "A" EMC - Canada:IC ICES-003 - Class "A" Safety - United StatesANSI/UL1459 Safety - CanadaCAN/CSA-C22 No.
50003510 Revision A 229 Glossary of Terms ABH See Average Busy Hour, page 231. ABSBH See Average Busy Season Busy Hour, page 231. A/D See Analog/Digit al, pa g e 22 9. ADL See Associated Data Li ne, page 230. ASCII American Standard Code for Information Inte rchange.
SX-200 General In formation Guide 230 Revision A 50 003510 is called an A/D converter. The device th at conv erts digital signals into their analog form (if required), is called a D/A Converter. Analog Transmiss ion The transmission of a continuously var ying signal.
Glossary of Term s 50003510 Revision A 231 Autobaud Detection Some data communication equipm ent can determine, on receip t of one or more characters, the baud rate of the transmit ting source. It then sets its own receive circuits to accommodate this baud rate.
SX-200 General In formation Guide 232 Revision A 50 003510 CCS A unit used in traffic analysis to denote the tr affic occupancy of a sw itched circuit in a PBX exchange. One CCS represents 100 call-seco nds. CDE See Customer Data Entry (CDE), page 23 4.
Glossary of Term s 50003510 Revision A 233 Class of Service (COS) A class of service has a numbe r of different feature options assi gned to it. A class of service can be allotted to one or many stations, and enables these stations to have, or be denied, features which are available with in the SX-200 EL /ML system.
SX-200 General In formation Guide 234 Revision A 50 003510 Critical Alarm For each alarm category, the threshol ds represent the alarm level trip p oints; that is, the precise divisions betwee n th e ala rm levels.
Glossary of Term s 50003510 Revision A 235 DTMF Dual tone multifrequ ency signaling. DTR Data terminal ready RS-232 pin. DTRX Data transceiver. DX An abbreviation of the te rm digital crosspoint, the fu ndamental switching element of the SX-200 EL/ML circuit switch.
SX-200 General In formation Guide 236 Revision A 50 003510 DTRX Messages DTRX message code used to standardize messag es between Mitel Networ ks PBXs as well as different language tex t. Intelligent devices can interpret these codes. E and M A type of tie trunk.
Glossary of Term s 50003510 Revision A 237 Hunt Group A hunt group is a group of stat ion s t o whic h inc om in g calls are dire cte d by dialin g a ma st er number.
SX-200 General In formation Guide 238 Revision A 50 003510 Loop Tie Trunk A tie trunk between PBXs which is seized by the application of a loop condition on the trunk. Subsequent supervisory co nditions can be determined by th e presence/abs ence of the loop or by battery-reversal conditio ns.
Glossary of Term s 50003510 Revision A 239 ONS See On-Premises Stations, page 239. OPS See Off-Premises Stations. Off-Premises Stations Stations which are located at a considerable di stance from the parent communication system, and require special circuit terminating ar rangements at the system.
SX-200 General In formation Guide 240 Revision A 50 003510 PRI card The PRI (Primar y Rate Interface) car d provides SX-200 systems with tw o links of Primary Rate Access (PRA) to the ISD N service provider.T his PRI connection suppor ts the simultaneo us transmission of voice and data.
Glossary of Term s 50003510 Revision A 241 Station Message Det ail Recording (SMDR) Station message detail recording ( SMDR) records and prints out the details of incoming and outgoing trunk calls in the SX-200 EL/ML syst em.
SX-200 General In formation Guide 242 Revision A 50 003510 Tie Trunks Tie trunks d irectly interc onnect two s ystems to gether. This e nables a st ation, term inated on one of the systems, to be interconnected to any other station, te rmin ated on the other system.
Glossary of Term s 50003510 Revision A 243 NOTES:.
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