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Model Number MT5634ZPW-PCI Owner ’ s Manual.
Owner’s Manual 82078500 Revision A #MT5634ZPW - PCI This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 1998, by Multi-Tech Systems, Inc.
iii Contents Chapter 1 - Introduction and Description Congratulations ................................................................................ 8 Peripheral Component Interconnect (PCI) ..................................... 1 1 What is in Y our Modem Package? .
iv Chapter 3 - A T Commands, S-Registers and Result Codes Introduction .................................................................................... 34 Configuring Communications Software .......................................... 34 A T Commands .
v Appendices Appendix A: Regulatory Compliance .............................................. 76 Appendix B: T echnical Specifications ............................................. 90 Appendix C: ASCII Conversion Chart ................................
vi.
Chapter 1 - Introduction and Description.
MT5634ZPW-PCI 8 Owner ’ s Manual Congratulations Congratulations on your purchase of one of the finest internal data/fax/voice modems available today: the MultiModemZPW- PCI ™ from Multi-Tech Systems. The MultiModemZPW-PCI is an internal, half-length, fax modem card that can be plugged into any PCI expansion slot.
MT5634ZPW-PCI 9 1 Introduction and Description The MultiModemZPW-PCI is a full-featured internal data/fax/ voice modem designed for Pentium computers in a Windows Plug and Play TM environment. General features include: • Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems.
MT5634ZPW-PCI 10 Owner ’ s Manual • Automatic disabling of compression when transferring already-compressed files. • Redial, pulse (rotary) and touch-tone dial. • Dial tone and busy signal detection for reliable call-progress detection. • Plug and Play ( PnP ) serial support.
MT5634ZPW-PCI 11 1 Introduction and Description Peripheral Component Interconnect (PCI) First developed by companies such as Intel TM , AT&T TM and Digital Equipment Corp. TM , the Peripheral Component Interconnect (PCI) bus used by your MT5634ZPW-PCI provides high performance that is easy to use.
MT5634ZPW-PCI 12 Owner ’ s Manual How to Use This Manual Chapter 1: Introduction and Description This chapter introduces the MT5634ZPW-PCI, briefly describing its features and package contents. It also describes the typographic conventions used in this manual.
MT5634ZPW-PCI 13 1 Introduction and Description Chapter 6: Warranty, Service, and Technical Support This chapter contains the terms of your warranty and describes how to get help from Multi-Tech Systems for problems you cannot resolve yourself.
MT5634ZPW-PCI 14 Owner ’ s Manual T ypographic Conventions This manual uses the following typographic conventions: You type this Text entered by you is shown in boldface . Spell the entry exactly as shown, using upper and/or lower case type. However, when you see <CR> , press the ENTER key; do not spell it as shown.
Chapter 2 - Installation.
MT5634ZPW-PCI 16 Owner ’ s Manual Introduction This chapter describes how to install the MultiModemZPW-PCI into your computer and the MultiModemZPW-PCI drivers into Windows 95.
MT5634ZPW-PCI 17 2 Installation Safety W arnings • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • This product is to used with UL and CUL listed computers.
MT5634ZPW-PCI 18 Owner ’ s Manual Sound Card Considerations If you want speakerphone functions along with the ability to record sound or .WAV files through the sound card at the same time, you need:.
MT5634ZPW-PCI 19 2 Installation Install the MultiModemZPW -PCI into the Computer Installation of the MultiModemZPW-PCI requires you to open your computer. Please consult the computer manual in addition to the following instructions: 1. Turn off the computer and unplug it.
MT5634ZPW-PCI 20 Owner ’ s Manual External Connections The MultiModemZPW-PCI communicates over public switched telephone network lines. Use the modular telephone cable provided with the modem to connect the MultiModemZPW-PCI to your telephone wall jack.
MT5634ZPW-PCI 21 2 Installation Installing Drivers 1. Plug in and turn on your computer. As your computer boots, it automatically detects the MultiModemZPW-PCI, and the New Hardware Found dialog box appears. 2. In the New Hardware Found dialog box, select “Driver from disk provided by hardware manufacturer” (the default selection).
MT5634ZPW-PCI 22 Owner ’ s Manual V erifying Configuration Use the following procedure to check the assignments Windows has made for your modem: 1. Click on the Start button, point to Settings , click on Control Panel , and double-click on the System icon.
MT5634ZPW-PCI 23 2 Installation 10. Write down the modem’s port, interrupt, address, and highest speed. You will need this information to set up any “legacy” (non-Windows 95) communications software you install. Port: COM__ Interrupt:____ Address:_______ Speed:_______ 11.
MT5634ZPW-PCI 24 Owner ’ s Manual Operating Y our MultiModemZPW-PCI You control your MultiModemZPW-PCI by issuing AT commands and setting S-Registers.
MT5634ZPW-PCI 25 2 Installation Simple Operations You can dial by using the ATD command and the phone number of the modem with which you wish to connect, e.
MT5634ZPW-PCI 26 Owner ’ s Manual T esting the MultiModemZPW-PCI’ s Data Functions Test the modem’s data functions by using HyperTerminal to call the Multi-Tech Bulletin Board System (BBS) and download a file. Note: If this will be your first time calling the Multi-Tech BBS, refer to Chapter 5 for instructions on logging in as a new user.
MT5634ZPW-PCI 27 2 Installation 10. From the Main Menu, type F to access the Files Menu, then type D . 11. Enter the name of the file you wish to download from the BBS. 12. If a password is required, enter the password. 13. Answer Y or N to the automatic logoff question.
MT5634ZPW-PCI 28 Owner ’ s Manual T esting the MultiModemZPW -PCI’ s F AX Functions Test your modem’s fax capabilities by sending a fax to a fax machine in your office. Microsoft Fax is installed in Windows 95 as part of the Microsoft Exchange option.
MT5634ZPW-PCI 29 2 Installation 11. Click Next , then click Finish . 12. Microsoft Fax opens the ZPW-PCI Test.doc file in WordPad and prints it to the Rendering System, then dials the recipient and sends the fax. 13. Exit Microsoft Fax when the Status dialog box says the fax has been successfully sent.
MT5634ZPW-PCI 30 Owner ’ s Manual Loopback T esting 1. Connect a microphone and speaker to the MultiModemZPW- PCI. To avoid feedback, make sure the microphone and speaker are well separated; for best results, use a headphone instead of a speaker (make sure volume is turned down).
MT5634ZPW-PCI 31 2 Installation 6. Speak into the microphone to talk to the person on the other end of the line, and listen over the speaker. 7. Type ATH and press ENTER to hang up.
MT5634ZPW-PCI 32 Owner ’ s Manual.
Chapter 3 - A T Commands, S-Registers and Result Codes.
MT5634ZPW-PCI 34 Owner ’ s Manual Introduction Communications software must be customized, or configured , to make it work with your computer’s serial port and modem, to meet the requirements of the system on the other end of a connection, and to meet your own requirements.
MT5634ZPW-PCI 35 3 A T Commands, S-Registers and Result Codes 4. If your legacy software doesn’t have the correct modem initialization string, you must change it. AT&F^M , which selects the modem’s factory default settings, works well for most connections.
MT5634ZPW-PCI 36 Owner ’ s Manual 9. If you must dial 9 to get an outside line, edit the dialing prefix to include a 9 and a comma, e.g., ATDT9, (the comma inserts a pause before dialing the next digit). Similarly, to turn off call waiting for the duration of the call, insert the disabling code used in your area, e.
MT5634ZPW-PCI 37 3 A T Commands, S-Registers and Result Codes A T Commands This section summarizes your modem’s AT commands. For detailed information on the commands, download ZPW-PCIHELP.EXE from the Multi-Tech BBS (see “Call the Multi-Tech BBS” in Chapter 3).
MT5634ZPW-PCI 38 Owner ’ s Manual Command: A/ Repeat Last Command Values: n/a Description: Repeat the last command string. Do not precede this command with AT . Do not press ENTER to execute. Command: B n Communication Standard Setting Values: n = 0–3, 15, 16 Default: 1 and 16 Description: B0 Select ITU-T V.
MT5634ZPW-PCI 39 3 A T Commands, S-Registers and Result Codes S Dial a telephone number previously stored using the &Zn=x command (see &Zn=x command for further information). The range of n is 0-3. , Pause during dialing for time set in register S8.
MT5634ZPW-PCI 40 Owner ’ s Manual Command: I n Information Request Values: n = 0–4, 9, 11 Default: None Description: I0 Display default speed and controller firmware version. I1 Calculate and display ROM checksum (e.g., “12AB”). I2 Check ROM and verify the checksum, displaying OK or ERROR .
MT5634ZPW-PCI 41 3 A T Commands, S-Registers and Result Codes Command: O Return Online to Data Mode Values: 0, 1, 3 Default: None Description: O0 Exit online command mode and return to data mode. O1 Issue a retrain and return to online data mode. O3 Issue a rate renegotiation and return to data mode.
MT5634ZPW-PCI 42 Owner ’ s Manual Command: X n Result Code Selection Values: n = 0–7 Default: 4 Description: X0 Basic result codes ( e.g., CONNECT ); does not look for dial tone or busy signal. X1 Extended result codes ( CONNECT 56000 V42bis, CONNECT 33600 V42bis , etc.
MT5634ZPW-PCI 43 3 A T Commands, S-Registers and Result Codes Command: &C n Data Carrier Detect (DCD) Control Values: n = 0 or 1 Default: 1 Description: &C0 Force Data Carrier Detect signal high. &C1 Let Data Carrier Detect follow carrier signal.
MT5634ZPW-PCI 44 Owner ’ s Manual Command: &K n Local Flow Control Selection Values: n = 0, 3, or 4 Defaults: 3 Description: &K0 Flow control disabled. &K3 Enable CTS/RTS hardware flow control. &K4 Enable XON/XOFF software flow control.
MT5634ZPW-PCI 45 3 A T Commands, S-Registers and Result Codes Command: &W n Store Current Configuration Values: n = 0 Default: None Description: &W0 Store active modem settings in NVRAM; load them at power-on or following the ATZ command instead of loading the factory defaults from ROM.
MT5634ZPW-PCI 46 Owner ’ s Manual Command: N n Error Correction Mode Selection Values: n = 0–5, or 7 Default: 3 Description: N0 Non-error correction mode with data buffering (same as &Q6 ). N1 Direct mode. N2 MNP reliable mode. N3 V.42/MNP auto-reliable mode.
MT5634ZPW-PCI 47 3 A T Commands, S-Registers and Result Codes Command: -C n Data Calling Tone Values: n = 0 or 1 Defaults: 0 Description: -C0 Disable V.
MT5634ZPW-PCI 48 Owner ’ s Manual Command: %T125 Testing DSP 56K Code Version/Checksum Values: n/a Description: Entering AT%T125<cr> tests the DSP56K code version and checksum running in external RAM. Upon issuing this command the user may then issue ATI4<cr> to get DSP version or ATI1<cr> to get DSP checksum in RAM.
MT5634ZPW-PCI 49 3 A T Commands, S-Registers and Result Codes Register Unit Range Default Description S6 seconds 2–65* 2* Sets the time the modem will wait after it goes off-hook before it be- gins to dial the telephone number. S7 seconds 1–255* 50* Sets the time the modem will wait for a carrier signal before aborting a call.
MT5634ZPW-PCI 50 Owner ’ s Manual Register Unit Range Default Description S37 decimal 0–19 0 S37 sets the maximum V.34 "up- stream" speed that the modem attempts to connect.
MT5634ZPW-PCI 51 3 A T Commands, S-Registers and Result Codes Register Unit Range Default Description S42 decimal 0–1 1 Enables/disables the 56K auto rate. Retrain and fallback are disabled in data mode. 0 = dis- able; 1 = enable. S43 decimal 0–1 1 For testing and debugging only.
MT5634ZPW-PCI 52 Owner ’ s Manual Result Codes In command mode the MultiModemZPW-PCI sends result codes to your computer to provide you with on-going information during dialing and connection.
MT5634ZPW-PCI 53 3 A T Commands, S-Registers and Result Codes Terse Verbose Description 77* CONNECT 46000 Connected at 46000 bps 78* CONNECT 48000 Connected at 48000 bps 79* CONNECT 50000 Connected at.
MT5634ZPW-PCI 54 Owner ’ s Manual.
Chapter 4 - T roubleshooting.
MT5634ZPW-PCI 56 Owner ’ s Manual Introduction This chapter covers some common problems you may run into with your modem and how to solve them. Your MultiModemZPW-PCI was thoroughly tested at the factory before it was shipped.
MT5634ZPW-PCI 57 4 T roubleshooting • Retry whatever action was not working. • If it still does not work, check the following section for a description and possible solution of your problem.
MT5634ZPW-PCI 58 Owner ’ s Manual The Modem Does Not Respond to Commands • Make sure you are in terminal mode in your data communications program, then type AT and press ENTER. If you get an OK response, your connections are good and the problem likely is in the connection description in your communications software.
MT5634ZPW-PCI 59 4 T roubleshooting Communications Port your modem is connected to. In the port’s Properties sheet, click on the Resources tab to see the port’s Input/Output range and Interrupt Request. If another device is using the same address range or IRQ, it will appear in the Conflicting Device List.
MT5634ZPW-PCI 60 Owner ’ s Manual The Modem Dials But Cannot Make a Connection There can be several reasons the MultiModemZPW-PCI fails to make a connection. Possibilities include • lack of a physical connection to the telephone line. • a wrong dial tone.
MT5634ZPW-PCI 61 4 T roubleshooting • If the modem reports BUSY, the other number may be busy, in which case you should try again later, or it may indicate that you have failed to add a 9, prefix to the phone number if you must dial 9 for an outside line.
MT5634ZPW-PCI 62 Owner ’ s Manual The Modem Disconnects While Online • If you have call waiting on the same phone line as your modem, it may interrupt your connection when someone tries to call you. If you have call waiting, disable it before each call.
MT5634ZPW-PCI 63 4 T roubleshooting The Modem Cannot Connect When Answering • Auto-answer may be disabled. Turn on auto-answer in your data communications program or send the command ATS0=1 to your modem in terminal mode.
MT5634ZPW-PCI 64 Owner ’ s Manual There Are Garbage Characters on the Monitor • Your computer and the remote computer may be set to different word lengths, stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communications software.
Chapter 5 - W arranty , Service and T echnical Support.
MT5634ZPW-PCI 66 Owner ’ s Manual Introduction This chapter begins with the terms of your modem’s warranty. Read carefully the next section, “Tech Support,” if you have questions or problems with your modem.
MT5634ZPW-PCI 67 5 W arranty , Service and T ech Support MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products that prove to be defective within the warranty period, or, at MTS’s option, issuance of a refund of the purchase price.
MT5634ZPW-PCI 68 Owner ’ s Manual The modem model and serial numbers are silkscreened on your modem. The software versions are printed on the diskette labels. Type ATI4 <CR> in terminal mode to display the modem firmware version. Please note the status of your modem in the space below before calling tech support.
MT5634ZPW-PCI 69 5 W arranty , Service and T ech Support Service If your technical support specialist decides that service is required and you are outside the USA, your local distributor of Multi-Tech products usually offers the quickest and most economical repair option.
MT5634ZPW-PCI 70 Owner ’ s Manual The Multi-T ech BBS Multi-Tech maintains a bulletin board system (BBS) for its customers. Information available from the BBS includes new product information, product upgrade data, and problem-solving tips. There is also a message service that lets you request additional information.
MT5634ZPW-PCI 71 5 W arranty , Service and T ech Support Downloading a File If you know the file name 1. From the Main Menu, type F to access the Files Menu, then type D . 2. Enter the name of the file you wish to download from the BBS. 3. If a password is required, enter the password.
MT5634ZPW-PCI 72 Owner ’ s Manual 6. Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol). 7. If you select Zmodem, the file will transfer automatically. If you select another protocol, you may have to initiate the transfer yourself.
MT5634ZPW-PCI 73 5 W arranty , Service and T ech Support About CompuServe In addition to the BBS, Multi-Tech provides support through CompuServe’s Modem Vendor Forum (GO MODEMVEN) under GO MULTITECH. You can also download manuals, Help files, drivers, Microsoft Mail scripts, and product tips and descriptions from the forum’s Multi-Tech library.
MT5634ZPW-PCI 74 Owner ’ s Manual About the Multi-T ech Fax-Back Service Multi-Tech's fax-back system provides 24-hour access to sales, marketing, and technical literature for customers in the U.
Appendices.
MT5634ZPW-PCI 76 Owner ’ s Manual Appendix A: Regulatory Compliance FCC Regulations for T elephone Line Interconnection 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules.
MT5634ZPW-PCI 77 Appendices 5. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service.
MT5634ZPW-PCI 78 Owner ’ s Manual NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation.
MT5634ZPW-PCI 79 Appendices Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
MT5634ZPW-PCI 80 Owner ’ s Manual This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulation of the Canadian Department of Communications.
MT5634ZPW-PCI 81 Appendices Compliance with BABT Requirements Approved for connection to telecommunications system specified in the instructions for use subject to the conditions set out in them.
MT5634ZPW-PCI 82 Owner ’ s Manual become conductive due to condensation. Failure to maintain these minimum distances would invalidate approval. Figure A-1.
MT5634ZPW-PCI 83 Appendices Except at the edge connector which plugs into the host's expansion slot, clearance distance (Xmm) and creepage distance (Ymm), as given in the above table, must be maintained between the communication card and any assemblies which use or generate hazardous voltage.
MT5634ZPW-PCI 84 Owner ’ s Manual Compliance with BS6305 Clause 6.2, BS6320 Clause 7.2, and BABT/SITS/82/ 005S/D a. The modem is suitable for connection to the public switched telephone network (PSTN) provided by British Telecommunications plc or Kingston Communications (Hull) plc.
MT5634ZPW-PCI 85 Appendices i. internal software that has not been formally accepted by BABT. ii. external control software or external control apparatus which cause the operation of the modem associated call setup equipment to contravene the requirements of the standard set out in BABT/SITS/82/005S/D.
MT5634ZPW-PCI 86 Owner ’ s Manual Compliance with BS6789: Section 3.1 and Part 2 a. The modem is not capable of allowing Auto Call using '999' or other PABX emergency numbers. b. Modes other than modes 1, 2, or 3 should not be used on the BT PSTN.
MT5634ZPW-PCI 87 Appendices European Community Directives (CE) The CE mark is affixed to the enclosed MultiTech product to confirm compliance with the following European Community Directives: Council .
MT5634ZPW-PCI 88 Owner ’ s Manual Australian and New Zealand Modem W arning Notice Australian Modem Warning Notice Modems connected to the Australian telecommunications network must have a valid AUSTEL permit. This modem has been specifically configured to ensure compliance with AUSTEL Standards.
MT5634ZPW-PCI 89 Appendices Failure to set the modem, and any communications software used with the modem, to the values shown above will result in the modem being operated in a non-compliant manner.
MT5634ZPW-PCI 90 Owner ’ s Manual Appendix B: T echnical Specifications Trade Name MultiModemZPW-PCI Model Numbers MT5634ZPW-PCI Client-to-Server Data Rates * K56flex speeds when accessing an ISP-ty.
MT5634ZPW-PCI 91 Appendices Error Correction ITU V.42 (LAP-M and MNP Classes 2–4) Data Compression ITU V.42bis (4:1 compression) and MNP 5 (2:1 compression) Speed Detection Automatic speed detection.
MT5634ZPW-PCI 92 Owner ’ s Manual Command Buffer 40 characters Data Modulations FSK at 300 bps, DPSK at 1200 bps, QAM at 2400, 4800, and 9600 bps (non-trellis), QAM with trellis-coded modulation (TCM) at 9600, 12,000, 14,400, 16,800, 19,200, 21,600, 24,000, 26,400, 28,800, 31,200, 33,600 and 56,000 bps (PCM) Fax Modulations V.
MT5634ZPW-PCI 93 Appendices Fax Carrier Frequencies V.21 CH2 (half duplex): 1650 Hz mark, 1850 Hz space for Transmit Originate; 1650 Hz mark, 1850 Hz space for Transmit Answer V.
MT5634ZPW-PCI 94 Owner ’ s Manual Appendix C: ASCII Conversion Chart CTRL CODE HEX DEC CODE HEX DEC CODE HEX DEC CODE HEX DEC @ NUL 00 0 SP 20 32 @ 40 64 ` 60 96 A SOH 01 1 ! 21 33 A 41 65 a 61 97 B.
Een belangrijk punt na aankoop van elk apparaat Multi-Tech Systems MT5634ZPW-PCI (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Multi-Tech Systems MT5634ZPW-PCI heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Multi-Tech Systems MT5634ZPW-PCI vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Multi-Tech Systems MT5634ZPW-PCI leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Multi-Tech Systems MT5634ZPW-PCI krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Multi-Tech Systems MT5634ZPW-PCI bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Multi-Tech Systems MT5634ZPW-PCI kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Multi-Tech Systems MT5634ZPW-PCI . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
