Gebruiksaanwijzing /service van het product DS1000 van de fabrikant NEC
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Multibutton T elephone Feature Handbook 80000mfh08-01.qxd 12/10/04 3:20 PM Page 1.
Nothing contained in this manual shall be deemed to be, and this manual does not consti- tute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc.
Account Codes ...............................................................1 Using Account Codes with Store and Forward . . . . . . .2 Alphanumeric Display .....................................................3 Interactive Soft Keys . . . . . . . . .
Call W aiting / Camp-On..................................................38 Callback ........................................................................39 Caller ID.........................................................................40 Single and Multiple Message Format .
Extension Hunting .......................................................103 Flash ............................................................................104 Forced T runk Disconnect ............................................105 Group Call Pickup .
Monitor / Silent Monitor ..............................................138 Name Programming .....................................................139 Night Service / Night Ring ...........................................141 Off-Hook Signaling .........
Split .............................................................................177 T andem T runking .........................................................179 T ime and Date .............................................................180 User Programmable Feature .
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Account Codes are codes that you dial to categorize and/or restrict outside calls. Y ou can dial an Account Code while placing a call or while on a call. There are three types of Account Codes: ● Optional (Unforced) Account Codes Optional Account Codes allow you to enter an Account Code while placing an outside call or anytime while on a call.
4. (Outgoing call only) Dial your outside number . T o enter a Forced Account Code: 1. Access a line for an outside call (any method you prefer). Y ou hear thr ee beeps indicating that you must enter an Account Code. 2. Enter your Account Code (up to 10 digits, using 0-9).
If you have a 22-Button or 34-Button Display telephone, it provides a two-line, 20-character per line alphanumeric display . The first line displays the date and time (while idle) and feature status messages. The second line displays the Interactive Soft Key definitions.
If you are an attendant (also called an operator), you are the system’ s call processing focal point. In addition to all the features of the standard keyset, your attendant extension also has the following unique features. Initially , only your attendant extension has these capabilities.
Attendant Call Queuing Attendant Call Queuing helps minimize congestion if your atten- dant extension is the overflow destination for unanswered calls. As an attendant, your extension is never busy to your co-workers. Instead, an unlimited number of Intercom calls can queue (i.
Auto Redial periodically redials a busy outside number . If you place an outside call and the call recipi- ent is busy , you can press a soft key to enable Auto Redial. Y ou don’t have to retry the number , hoping it will go through. Auto Redial will periodically retry the number up to 15 times.
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Background Music (BGM) sends music to the speaker in your tele- phone while it is idle. BGM requires that your company have a music source (such as a CD player or radio) connected to your system. Background Music automatically turns off when your phone rings or you receive a paging announcement.
Barge In permits you to break into another extension user ’ s established call. This sets up a three-way conversation between you and the other two parties on the initial call.
Y ou can have Call Coverage Keys for co-worker ’ s telephones, Ring Groups, and Extension Hunting UCD Groups. Y our Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash.
Use Call Forwarding to redirect your calls to another extension or V oice Mail. In addition, you can set up Call Forwarding to reroute all calls or just outside calls. There are four types of Call Forwarding: ● Call Forwarding When Not Answered Calls ringing your phone forward when you don’t answer .
2. Dial or press for Call Forwarding Immediate. Y ou see: OR Dial or press for Call Forwarding No Answer . Y ou see: OR Dial or press for Call Forwarding Busy/No Answer . Y ou see: OR Dial or press + for Of f Premise Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.
Dial or press + for Personal Answering Machine Emulation. (See V oice Mail on page 188 for more.) Y ou see: OR Dial or press + to select a Selectable Display Message. (See Selectable Display Messaging on page 163 for more.) 3. Dial destination extension or 0 (or 01-04) for your operator .
T o cancel Call Forwarding 1. Press and dial , or press your Call Forwarding key . OR Press + + . Y ou see: 2. Dial , press , or press to cancel Call Forwarding.
Call Forwarding at your Super Display T elephone T o activate Call Forwarding: 1. Press and dial , or press your Call Forwarding key . OR Press + . Y ou see: 2. Dial or press for Call Forwarding Immediate. Y ou see: OR IMMEDIA TE CALL FWRD PROGRAM Call Forwarding 15 80000mfh08-01.
Dial or press for Call Forwarding No Answer . Y ou see: OR Dial or press for Call Forwarding Busy/No Answer . Y ou see: OR BUSY/NO ANS RING/NO ANS Call Forwarding 16 80000mfh08-01.
Dial or press for Off Premise Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.) Y ou see: OR Dial or press for Personal Answering Machine Emulation. (See V oice Mail on page 188 for more.) Y ou see: OR ANS MACHINE OFF-PREMISE Call Forwarding 17 80000mfh08-01.
Dial or press to select a Selectable Display Message. (See Selectable Display Messaging on page 163 for more.) Y ou see: 3. Dial destination extension or 0 (or 01-04) for your operator . OR Dial the V oice Mail master number . OR Press . Y ou see: MESSAGE Call Forwarding 18 80000mfh08-01.
4. Select the Call Forwarding type: – Dial 2 or press to forward all calls. – Dial 8 or press to forward just outside calls. If you forwar d your calls immediately to a co- worker , only the user at the forwarding destination can call you on the Inter com.
T o cancel Call Forwarding 1. Press and dial , or press your Call Forwarding key . OR Press + . Y ou see: 2. Dial . OR Press . OR Press . NONE CALL FWRD PROGRAM Call Forwarding 20 80000mfh08-01.
If you have a display keyset, Off Premise Call Forwarding allows you to forward your calls to an off-site location (such as a cell phone or remote office). Y ou can stay in touch by having Off Premise Call Forwarding automatical- ly forward your calls while you are away from the office.
Off Premise Call Forwarding at your 22-Button or 34-Button T elephone T o set up Call Forwarding Off Premise: 1. Press the and dial , or press your Call Forwarding key . OR Press + . Y ou see: 2. Dial and skip to step 5. OR Press . Y ou see: 3. Press .
5. If you press to store the number in a Speed Dial bin, you see: – Select the Speed Dial bin (dial 701-720 or press the bin key) you want to use + HOLD to exit. OR If you press to store a new number (automati- cally in Speed Dial bin 720), you see: – Enter the line number (e.
If you pressed to view your currently stored number , you see: – Press SPK to exit the VIEW mode. 6. Y ou see: 7. Select the Call Forwarding type: – Dial 2 or press to forward all calls.
2. Press . OR Dial . OR Press . Off Premise Call Forwarding at your Super Display T elephone T o set up Call Forwarding Off Premise: 1. Press the and dial , or press your Call Forwarding key OR Press + . Y ou see: CALL FWRD PROGRAM NONE Call Forwarding Off Premise 25 80000mfh08-01.
2. Dial or press . Y ou see: – Press to select a Speed Dial bin as your Off Premise Call Forwarding number . – Press to store a new Off Premise Call Forwarding number (automatically in bin 720). – Press to view the currently enabled Off Premise Call Forwarding number (if any).
If you press to store a new number (automatically in Speed Dial bin 720), you see: – Enter the line number (e.g., 1 for line 1), line group number (e.g., 90 for group 0), or ICM to store Intercom codes + HOLD . (Check with your Communications Manager for your line and line group numbers.
If you pressed to view your currently stored number , you see: – Press SPK to exit the VIEW mode. 4. Y ou see: 5. Select the Call Forwarding type: – Dial 2 or press to forward all calls.
– FWD OFP indicates that Off Premise Call Forwarding is enabled, followed by the number . – If you selected a Speed Dial bin with a stored name, the name will display instead. T o cancel Call Forwarding Off Premise: 1. Press and dial , or press your Call Forwarding key OR Press + .
If you have a 22-Button Non-Display T elephone It is str ongly r ecommended that you use a display telephone when setting up Off Premise Call Forwarding. If you don’ t have a display telephone, the following procedure explains how you can use a 22-button non-display set to enable Off Premise Call Forwarding.
If you have a display keyset, Call Screening lets you listen to (screen) a voice mail message as it is being left in your IntraMail mailbox. Call Screening emulates a standard home answering machine — in addition to providing more control when handling incoming messages.
Automatic Call Screening W ith Automatic Call Screening enabled, your extension will immediately screen (broadcast) an incoming message as soon as the caller starts to leave the message in your mailbox. Y ou hear two beeps followed by the caller ’ s voice.
— T o continue listening to your caller ’ s message as it is being recorded: Do nothing. — T o exit Call Screening and allow the message to continue recording in private: Press . — T o use another feature or process another call: Press any other feature key .
2. Press to turn Automatic Call Screening on. OR Press to turn Automatic Call Screening off. The top line of the display shows the Automatic Call Scr eening status. 3. Press to exit. T o intercept the call (and stop recording the message): ● . Press , or Press SPK , or Lift the handset, or Press MW .
If your phone has a Call T imer key , your display can keep track of your time on a call. There are two types of Call T imer keys: ● Manual Call T imer Any time while placing a call or while on a call, you can press your Manual Call T imer key to start the Call T imer .
● Wrap-up T imer Display After hanging up a timed call, your display will show the Call T imer data for 6 seconds before returning to idle. This gives you time to make a record of the timed call. T o time your outside call if you have an Automatic Call T imer key: 1.
T o review the duration of your last timed call: 1. While idle, press the Manual or Automatic Call T imer key . – Press CLEAR or wait 6 seconds to return to idle T ime/Date display .
W ith Call W aiting, a co-worker can call you while you’re busy and wait in line (Camp-On) for you to become free. Y ou’ll hear two beeps indicating that your co-worker is waiting. The call goes through when your extension becomes free. Note: If you have more than one caller waiting, they queue (i.
When you call a busy co-worker , you can leave a Callback request for a return call. There is no need to keep calling your co-worker back, hoping to find them idle. Here’ s how Callback works: ● Y ou call a busy co-worker and leave a Callback. ● When your co-worker becomes free, your phone automatically starts ringing.
Caller ID allows your telephone display to show the incoming caller ’ s telephone number and optional name. Caller ID supports your telephone company’ s Called Number Identification (CNI) and Called Number Delivery (CND) service, when available.
T o cancel the Caller ID display and return your phone to its normal display: Y ou can only do this while you’r e on a call, not while your phone is ringing. 1. Press . T o turn the Caller ID display back on (after you press CLEAR to cancel it): 1. Press .
If your system has Caller ID enabled, Caller ID logging stores in a log your caller ’ s number and optional name for each outside call that rings the system. Y ou can view this log on your telephone display , allowing you to easily review and redial your calls.
– T otal = the total number of Caller ID records in your log. – New = the number of new calls since you last reviewed your log. 2. While this display is on screen, you can: – Press to review all your Caller ID records. – Press to review the records just for calls that rang your phone but were unanswered in the system.
– The outside line number (or name – if programmed) the call came in on. – The extension that answered the call, or if the call was unanswered. 5. Use and to scroll through the Caller ID records that are logged at your phone. 6. Press to toggle between Page 1 and Page 2 .
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2. While this display is on screen, you can: – Press to review all your Caller ID records. – Press to review the records just for calls that rang your phone but were unanswered in the system. – Press to delete all Caller ID records logged at your phone.
4. Use and to scroll through the Caller ID records that are logged at your phone. 5. When a Caller ID record is displayed, you can: – Press to call the person back. – Press to delete the displayed record. – Press to store the number in a Personal Speed Dial bin.
Outside calls can ring your exten- sion directly , without having to be transferred by your company’ s operator or receptionist. T o answer an outside call: Outside calls normally flash r ed on your line/loop keys. If a line/loop key is flashing gr een, the call is a Dir ect Inwar d Line (DIL) to your phone.
There are many different ways you can place outside calls. Choose the one which works best for you. Check with your Communications Manager to find out what options are available on your phone. Following is a list of your options for placing outside calls: ● Pressing a Line Key Normally , you have line keys on your phone for outside calls.
T o place a call using a line or loop key: 1. Press the key . The key will light gr een and you’ll hear dial tone fr om your outside line. If you have Stor e and Forwar d enabled and ar e using a loop key , the system will dial out your call 6 seconds after you dial the last digit.
T o place a call over a specific line (using Line Dial-Up or Direct Line Access): 1. Press . 2. For Line Dial-Up: Dial + + line number (e.g., 01 for line 1). OR For Direct T runk Access: Dial + line number (e.g., 01 for line 1). 3. Dial the outside number you want to call.
T o place a call over a line group (using a Line Group Access Code or Line Group Routing): 1. Press . 2. Dial a Line Group Access Code (90-98). Dial 90 for gr oup 0, 91 for gr oup 1, etc. If you hear dial tone as soon as you dial 9, your system has Line Gr oup Routing.
– For Y our Notes – 53 Central Office Calls, Placing 80000mfh08-01.qxd 12/10/04 3:20 PM Page 53.
Conference lets you add additional inside and outside callers to your conversation. In addition to Conference, there are other ways to have a telephone meeting. Refer also to Barge In, Group Listen, Meet-Me Conference, Privacy Release Groups and T andem T runking (Unsupervised Conference).
55 W ith Dial Number Preview , you can dial and review a number before the system dials it out. T o dial using Dial Number Preview: 1. Do not lift the handset, press or press . 2. Dial . 3. Dial the number you want to call. If you make a dialing mistake, r efer to Corr ecting the Displayed Digits below .
4. Press a line key to have the system automatically dial the displayed number . Dial Number Preview Editing Example T o replace 2049265410 with 203-926-5400: 1. Dial + 2049265410. Y ou see: 2049265410- 2. Press until you see: 20-9265410 3. Dial . Y ou see: 203-265410 4.
If the DSS feature is enabled for your phone, all your Programmable Function Keys become DSS keys when you press ICM. This gives you one-button Intercom access and T ransfer to co-work- ers. ( If this “key toggling” operation is not desirable, consider using the Hotline or Call Coverage Keys features instead.
Y our optional DSS Console pro- vides additional one-button access to co-workers, outside lines and system features. If you do a lot of call processing, your console will be a welcome convenience. There are two types of DSS Consoles: the 24-Button and the 1 10-Button.
DSS Console Key Assignments Account Code Key Code: . . . . . . . . . . . . . . .26 BLF: . . . . . . . . . . . . . . . . . . .Of f : Account Code inactive On : Account Code active for call Fast Flash : Account Code entry mode Operation: . . . . . . . .
DSS Console Key Assignments (Cont’d) Hotline BLF: . . . . . . . . . . . . . . . . . . .Of f : Partner is idle On : Partner is ringing or busy Fast Flash : Partner in DND Operation: . . . . . . . . . . . . . . .Press to call Hotline partner . Intercom Directory Dialing BLF: .
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Default DSS Console Key Assignments The illustrations below show your DSS Console’ s default (factory- installed) key assignments. Check with your Communications Manager to see if your console assignments differ from the defaults.
Direct Station Selection Console 63 24-Button DSS Console Default Assignments 80000 - 25 300 312 301 313 302 314 303 315 304 316 305 317 306 318 307 319 308 320 309 321 310 322 31 1 323 80000mfh08-01.
64 Direct Station Selection Console – For Y our Notes – 80000mfh08-01.qxd 12/10/04 3:20 PM Page 64.
Directed Call Pickup permits you to pick up (intercept) a call ring- ing a co-worker ’ s extension. Y ou can use Directed Call Pickup to pick up the following types of calls ringing a co-worker ’ .
Directory Dialing allows you to select a co-worker or outside call from a list of names, rather than dialing the phone number . (Y ou must have a display telephone to use Directory Dialing.
4. Dial the number that corresponds to the first letter of the desired name. For example, dial 4 if the first letter begins with G, H or I. OR Press or to scroll alphabetically through the selected directory . If you see the name you want to call, just pr ess DIAL to place your call.
Use Distinctive Ringing to cus- tomize the way your telephone rings. If you are in a large work area with other co-workers, set up Distinctive Ringing so you’ll always know when calls are for you. In addition, Distinctive Ringing helps you more easily differen- tiate the types of calls ringing your phone.
Extension Override instead of Distinctive Ring Configuration if you just want to change the way your outside calls ring. Or , you can first set up Distinctive Ring Configuration and then use Extension Override to further customize ringing. ( Note that your Extension Override selections always override your Distinctive Ring Configuration settings .
1. While idle, press + . Y ou see: 2. Press . Y ou see: 3. Press . Y ou see: – Press to change the sound of your Intercom ringing. (T o make your Intercom calls ring, use the #V A User-Programmable Feature.) – Press to change the Ring Group ringing.
– Press to select one of the 3 default ringing setups (1-3) and cancel your custom settings. 4. When you select a ringing option in the previous step, your phone “plays” the current ring setting for that option and displays your choice.
T o customize ringing at your super display telephone: – Y our extension’ s Class of Service may block you from doing this. Ask your Communications Manager . 1. While your phone is idle, press . Y ou see: 2. Press . Y ou see: 3. Press . Y ou see: CONFIG RING PROGRAM 72 Distinctive Ringing 80000mfh08-01.
From the displayed choices: – Press to change the sound of your Intercom ringing. (T o make your Intercom calls ring, use the #V A User-Programmable Feature.) – Press to change your Ring Group ringing. – Press to change the sound of your Hold, Park, and T ransfer Recall ringing.
For the option you choose to change: – Press to change the ringing pitch, then go to step 5. – Press to change the ringing pattern, then go to step 5. – Press to cancel your selection and return to the previous step. – Press to save your changes (if you went to step 5 and made any changes).
1. While your phone is idle, press . Y ou see: 2. Press . Y ou see: 3. Press to change the ringing for your outside calls (Extension Override). Y ou see: 4. Select the outside call ringing mode you want to change. – Press for day mode calls. – Press for night mode calls.
T o customize ringing for outside calls from your super display telephone: – Y our extension’ s Class of Service may block you from doing this. Ask your Communications Manager . 1. While your phone is idle, press . Y ou see: 2. Press . Y ou see: RING PROGRAM 76 Distinctive Ringing 80000mfh08-01.
3. Press to change the ringing for your out- side calls (Extension Override). Y ou see: 4. Select the outside call ringing mode you want to change. – Press for day mode calls.
Key Ring Override ☎ Set up Unique Ringing for your Line, Call Coverage, and Group Call Pickup Keys. T o set up Key Ring Override for your 22-button or 34-but- ton display telephone: – Y our extension’ s Class of Service may block you from doing this.
5. Press one key of the type you selected above. Y ou see (example for Line Key 01 shown below): – Dial to select Ring T ype A. – Dial to select Ring T ype B. – Dial to select Ring T ype C. – Dial select Standard (i.e., normal ringing for this type of call).
2. Press . Y ou see: 3. T o set up Key Ring Override, press . Y ou see: 4. Select the type of key you want to program. – The ring type you select in the next step will be assigned to the key you press in this step. – After you make your selection, the keys of the chosen type will illuminate.
5. Press one key of the type you selected above. Y ou see (example for Line Key 01 shown below): – Dial to select Ring T ype A. – Dial to select Ring T ype B. – Dial to select Ring T ype C. – Dial select Standard (i.e., normal ringing for this type of call).
Administration ☎ Selecting and Storing a Default Ring Tone Set T o select a new default Ring T one Set for your 22-button or 34-button display telephone: 1. While your phone is idle, press . Y ou see: 2. Press . Y ou see: 3. Press . Y ou see: 4. Press twice .
7. When you see: – Dial 9 (for yes) or confirm your selection, or – Dial 6 (for no) to exit without making a selection. 8. Press to exit. T o select a new default Ring T one Set for your super dis- play telephone: 1. While your phone is idle, press .
2. Press . Y ou see: 3. Press . Y ou see: 3. Press . Y ou see: 4. Select the Ring T one Set you want to use (1-3). – By default, your extension initially uses Ring Set 1.
5. When you see: – Dial 9 (for yes) or confirm your selection, or – Dial 6 (for no) to exit without making a selection. 7. Press to exit. T o store your customized ringing as a default Ring T one Set from your Super Display telephone: – This option is only available at Super Display telephones.
2. Press . Y ou see: 3. Enter the System Administrator ( 0000 ), System Administrator 2 ( 9999 ), or Installer ( 372000 ) password. Y ou see: 4. Enter the number of the default Ring Set (1-3) to which you want to save your phone’ s configuration. ADMIN 86 Distinctive Ringing 80000mfh08-01.
5. When you see: – Dial 9 (for yes) to confirm your selection, or – Dial 6 (for no) to exit without making a selection. 6. Press to exit. 87 Distinctive Ringing 80000mfh08-01.
Use Do Not Disturb (DND) to block incoming calls, Off-Hook Signaling and Paging announce- ments. W ith DND activated, incoming calls will still flash your line keys — and you can use your phone in the normal manner for placing and processing calls.
The first line of the display shows the curr ently selected DND type. 3. Select the soft key for the DND type you want to select. OR Dial a digit ( 0-3 ) for the DND type you want to select. 1 (or ) = Incoming outside calls blocked 2 (or ) = Incoming Intercom calls blocked 3 (or ) = All calls blocked 0 (or ) = Cancels DND.
The first line of the display shows the curr ently selected DND type. 3. Select the soft key for the DND type you want to select. OR Dial a digit ( 0-3 ) for the DND type you want to select.
T o check your extension’ s DND type: 1. Look at the second line of your display . When you enable Do Not Disturb, the display will show one of the following: DND INTERCOM DND EXTERNAL DND ALL Do Not Disturb 91 80000mfh08-01.
Do Not Disturb Override allows you to override another exten- sion’ s Do Not Disturb. Y ou can get through to a co-worker right away while their phone is in Do Not Disturb. T o use this option, you must have DND Override enabled in your Class of Service or be a Hotline partner for your co-worker .
The Door Box is a self-contained Intercom unit you can use to mon- itor an entrance door . A visitor at your door can press the Door Box call button (like a door bell).
T o remotely open or close your entrance door: 1. T o open the door , press or . OR T o close the door , press again or . T o place a call fr om the Door Box: 1. Press the Door Box call button. 2. When someone inside the building answers your call, speak toward the Door Box.
Use Extension Locking to secure your phone when you leave your office. Y ou may want to do this if your phone has T oll Restriction and Class of Service options enabled that could be easily abused. While locked, the restric- tions set up in Class of Service 15 and T oll Level 7 are in force at your extension.
3. Enter your PIN number + . When entering your PIN number: – CLEAR erases your entir e entry . – LND backspaces over (erases) the last digit enter ed. Entering or Changing Y our PIN Number T o enter your PIN number (if you don’t have one assigned to your extension): 1.
3. Enter your new PIN number + . At a 22- or 34-Button Display T elephone, you see: At a Super Display T elephone, you see: 4. T o confirm your entry , reenter the PIN number you just entered in step 3 above + HOLD . At a 22- or 34-Button Display T elephone, you see: At a Super Display T elephone, you see: Extension Locking 97 80000mfh08-01.
5. Press . T o change your PIN number (if you already have one assigned): 1. Press . 2. Dial . At a 22- or 34-Button Display T elephone, you see: At a Super Display T elephone, you see: 3. Enter your current PIN number + HOLD. At a 22- or 34-Button Display T elephone, you see: EXIT Extension Locking 98 80000mfh08-01.
At a Super Display T elephone, you see: 4. Enter your new PIN number + . At a 22- or 34-Button Display T elephone, you see: At a Super Display T elephone, you see: 5. T o confirm your entry , reenter the PIN number you just entered in step 4 above + HOLD .
At a Super Display T elephone, you see: 6. Press . T o unlock an extension (and clear their PIN number) from the attendant’ s phone: 1. Press . Y ou must have a PIN number enter ed for your phone to be able to use this featur e.
3. Enter your current PIN number + . At a 22- or 34-Button Display T elephone, you see: At a Super Display T elephone, you see: 4. Enter the number of the extension you want to unlock + HOLD . At a 22- or 34-Button Display T elephone, you see: At a Super Display T elephone, you see: Extension Locking 101 80000mfh08-01.
5. Press to unlock the extension entered in step 4 above. OR Press to go back to step 3 without unlocking. 6. When you have unlocked all extensions desired, press CONF to exit.
Y our phone may be in a group with co-workers that share responsibility for answering calls. Each call into the group cycles through the group until you or one of your co-workers picks it up.
While on a call, Flash lets you get dial tone for a new call without losing your line. Y ou may also be able to use Flash to access unique features on your outside lines. Check with your Communications Manager to find out if your outside lines offer any unique features.
Forced T runk Disconnect allows you to disconnect (release) anoth- er extension’ s active outside call. This is a powerful feature that lets you access a busy line in an emergency — when no other outside lines are available. Normally , Forced T runk Disconnect is reserved only for attendants and supervisors.
Y ou and some of your co-workers may be in a Pickup Group so you can easily answer each other ’ s calls. If you hear a co-worker ’ s phone ringing, for example, you can intercept their call by dialing a code or pressing your Group Call Pickup key .
Group Listen permits you to talk on the handset and have your caller ’ s voice broadcast over your telephone speaker . This lets others in your work area listen to the conversation. Group Listen turns off your phone’ s Handsfree microphone so the caller does not hear your co-worker ’ s voices during a Group Listen.
If you are in a Ring Group with some of your co-workers, all your phones will ring simultaneously for new calls into the group. Anyone in the group can answer the Ring Group call just by lifting the handset.
Handsfree Handsfr ee allows you to process calls using the speaker and micro- phone in your telephone (instead of the handset). Handsfree is a convenience when you don’t have a free hand to pick up the handset (for example, when you’re typing on your computer).
T o change a handset call into a Handsfree call: 1. Press . 2. Hang up the handset. T o change a Handsfree call into a handset call: 1. Lift handset. User Programmable Feature # V A Enable voice-announce or ringing for your incoming Intercom calls. See User Pr ogrammable Featur es at the end of this guide for more.
Automatic Handsfree W ith Automatic Handsfree, you can place or answer a call Handsfree just by pressing a key . Y ou don’t have to press SPK first. Use Automatic Handsfree when you don’t have a free hand to answer a call or use a feature.
Y ou can use a customer-provided headset on your phone in place of the handset. Like using Handsfree, the headset frees up your hands for other work (like typing on your computer). In addition, the headset provides privacy not available with Handsfree.
Headset Mode Feature Interactions ● Background Music If programmed and connected, Background Music will broad- cast over your telephone speaker while your extension is in the Headset mode. ● Central Office Calls, Answering While you are in the Headset mode, you can press your vol- ume keys while idle to control the volume of any ringing call.
● T ransfer Screened and unscreened transfers work just like non-headset extensions. For example, if you press SPK to answer a screened transfer , the call will connect to your headset when the transferring party hangs up. Handsfree T ransfers always connect to your headset, not speakerphone.
Hold lets you put a call in a tem- porary waiting state. The caller on Hold hears silence or Music on Hold, not the conversation in your work area. While your call waits on Hold, you can process other calls and use other features. Calls that you leave on Hold too long will recall to you if you forget to pick them up.
T o place an outside call on System Hold: 1. Press . 2. Hang up. The line will r ecall with a distinctive “double-wink” flash rate if you leave it on Hold too long.
Hold Recall Y our telephone display can show the type of call recalling, as well as which co-worker initially placed the call on Hold. Following are the displays you see at your phone when a call placed on Hold is recalling. In the first example, the call was placed on Hold at extension 301 (which does not have a name).
A Hotline key is a type of Programmable Function Key that gives you one-button calling and T ransfer to the co-worker assigned as your Hotline partner . Y ou can have multiple Hotline keys on your phone, each set up for a differ- ent Hotline partner .
If you have a Super Display T elephone, you can customize your idle menu soft keys. The first chart below shows the default idle menu soft key assignments. The chart on the next page shows all the available idle mode soft keys, their definitions, and the related programming codes.
Idle Menu Soft Keys (Super Display) 120 Super Display T elephone Idle Menu Soft Key Options Entry Display Description 00 UNDEFINED The key has no function and the idle menu display is blank. 01 DIRECTOR Y Press to access additional soft keys for Intercom, System Speed Dial, and Personal Speed Dial Directory Dialing.
Y our display telephone has Interactive Soft Keys that provide intuitive feature access. Y ou’ll find it is no longer necessary to remember feature codes to use the advanced features of your phone. Instead, the function of your soft keys change as you process calls.
Intercom gives you access to all your co-workers and your sys- tem’ s attendants. Handsfree Answerback Handsfree Answerback lets you answer a voice-announced Intercom call by speaking toward your phone (without lifting the handset). Handsfree Answerback is also a convenience when you don’t have a free hand to pick up the handset.
User Programmable Feature # V A Enable voice-announce or ringing for your incoming Intercom calls. See User Pr ogrammable Featur es at the end of this guide for more.
Use Language Selection to choose English or Spanish as your tele- phone’ s display language. If you choose Spanish, for example, your feature status messages and soft keys will will change from English to Spanish.
T o change the display and soft key language at your Super Display T elephone: Y our extension’ s Class of Service may block you fr om doing this. Ask your Communications Manager . 1. Press + . The top line of the display shows the curr ently selected language.
Last Number Redial allows you to quickly redial the last outside num- ber you dialed. Quickly recall a busy or unanswered number with- out manually dialing the digits. Last Number Redial saves in the system memory the last 20 digits you dial, and can retain any com- bination of digits 0-9, # and *.
Enhanced Last Number Redial at your 22-Button or 34-Button Display T elephone T o redial your last call (when Enhanced Last Number Redial is enabled): Note: If you select a line key before going to step 1, the sys- tem automatically outdials your most recent call when you press LND .
T o erase (clear) all the numbers from your Enhanced Last Number Redial buffer: 1. Press . Y ou see (for example): 2. Press . Y ou see: 3. Press to erase all the numbers in the Last Number Redial buffer and return to idle. OR Press to return to step 1 without erasing the buffer .
Enhanced Last Number Redial at your Super Display T elephone T o redial your last call (when Enhanced Last Number Redial is enabled): Note: If you select a line key before going to step 1, the sys- tem automatically outdials your most recent call when you press LND .
T o erase (clear) all the numbers from your Enhanced Last Number Redial buffer: 1. Press . Y ou see (for example): 2. Press . Y ou see: 3. Press to erase all the numbers in the Last Number Redial buffer and return to idle. OR Press to return to step 1 without erasing the buffer .
W ith Meet-Me Conference, you can set up a telephone meeting with some of your co-workers — without leaving the office. Y our co-workers join the Conference by dialing a Meet-Me Conference code. T o set up a Meet-Me Conference: 1. Press . 2. Dial . OR Press .
T o join a Meet-Me Conference: 1. Listen for page announcing the Meet-Me Conference. 2. Lift handset and press . 3. Dial the announced Meet-Me Conference code.
Y ou can leave a Message W aiting indication at a busy or unanswered co-worker ’ s phone requesting a return call. Y ou don’t have to keep calling your co-worker back, hoping to find them available. The Message W aiting indication is a flashing MW key on your co-worker’ s phone.
T o review your Messages W aiting and then select a mes- sage for a return call: 1. Do not lift the handset. 2. Press . The first message displays. Pr ess MW r epeatedly to display additional Messages W aiting, if any . 3. Press when the extension you want to call displays.
Microphone Mute lets you turn off your phone’ s Handsfree or handset microphone at any time. Microphone Mute prevents your callers from hearing conversations in your work area. Y ou can use Microphone Mute while you are busy on the phone, in DND, or while a call is ringing.
2. Press . Y ou see: The first line of the display indicates whether Handsfr ee Reply is on or off. 3. T o turn Handsfree Reply on (if it is off), press .
2. Press . Y ou see: The first line of the display indicates whether Handsfr ee Reply is on or off. 3. T o turn Handsfree Reply on (if it is off), press .
Monitor lets you listen to the con- versation at a busy co-worker ’ s extension. Y our busy co-worker and their caller have no indication that you are on the call. This fea- ture could help you if you are a service department supervisor , for example.
Y ou can customize your exten- sion’ s name. When you place an Intercom call, the name you enter shows on your co-worker ’ s dis- play . If you are an attendant, you may also be able to program a co-worker ’ s name as well as the name for a ring Group or UCD Hunting Group.
3. Follow the instructions in the Name Pr ogramming chart shown below . 4. Press + to exit. Name Programming 140 Name Programming Press a key the indicated number of times for desired character Key 1 .
.
While you are busy on a call, Off-Hook Signaling lets you know when another caller is tying to get through. Off-Hook Signaling helps your important callers get through, without waiting in line for you to become free. After you hear an Off-Hook Signal, you can use another system feature to process your current call (such as Hold or Park).
Paging lets you broadcast announcements to other keyset users and to external Paging speakers. Paging allows you to locate a co-worker or make an announcement without calling each extension individually . There are two types of Paging: Internal Paging and External Paging.
T o make an Internal Paging Announcement: 1. Press . 2. Dial or press . 3. Dial the Page Zone number or press (for All Call Page). Page zone numbers ar e 1-7 or 0 for All Call. If you dial *10 or *1 1 , your announcement br oad- casts into the External Paging Zone as well.
Park places an outside call in a waiting state (called a Park Orbit) so a co-worker can pick it up. There are two types of Park: System and Personal. Use System Park when you want to have your call wait in one of 10 system orbits (60-69). Personal Park allows you to park a call at an extension so a co-worker can pick it up.
T o retrieve a call from a System Park Orbit: ● Standard Operation 1. Press . 2. Dial and the System Park Orbit (60-69). ● Using Y our Soft Keys 1. Press and press . 2. Press . 3. Dial the System Park Orbit (0-9) and hang up. Personal Park T o Park a call at a co-worker’ s extension (using Personal Park): ● Standard Operation 1.
● Using Y our Soft Keys 1. While on an outside call, press . 2. Press . 3. Dial a co-worker ’ s extension number and hang up. T o retrieve a call parked at a co-worker’ s extension: ● Standard Operation 1. Press and dial . 2. Dial the number of the extension at which the call is Parked.
Park Recall Y our telephone display can show the type of call recalling, as well as which co-worker initially parked the call. Following are the displays you see at your phone when a parked call is recalling. In the first example, the call was parked in system orbit 60 by extension 301 (which does not have a name).
Prime Line Preference allows you to get dial tone for a call just by lifting the handset. Y ou do not have to press a line key , loop key or the ICM key first. Y ou can have Prime Line Preference for Intercom calls or outside lines (regardless of whether you have a line or loop key for the outside line).
Privacy If your extension has Privacy enabled, it automatically blocks incoming Barge In attempts and Camp-On signals from your co- workers. If you don’t want your conversations interrupted, use Privacy . Check with your Communications Manager to find out if your extension has Privacy .
Y our keyset has Programmable Function Keys. These keys sim- plify placing calls, answering calls, and using certain features. Y our Programmable Function Keys are assigned for you, but can be changed as your needs change. Y our Communications Manager can tell you which Programmable Function Keys are currently on your phone.
Programmable Function Key Assignments Account Code Key Code: . . . . . . . . . . . . . . .26 BLF: . . . . . . . . . . . . . . . . . . .Of f : Account Code inactive On : Account Code active for call Fast Flash : Account Code entry mode Operation: . . .
Programmable Function Key Assignments (Cont’d) Group Pickup Key Code: . . . . . . . . . . . . . . .Group Pickup Immediate Ring: 09 + Pickup Group (1-8) Group Pickup No Ring (lamp only): 10 + Pickup Group (1-8) Group Pickup Delay Ring: 1 1 + Pickup Group (1-8) BLF: .
Programmable Function Key Assignments (Cont’d) Loop Keys (Switched or Fixed) Key Code: . . . . . . . . . . . . . . .Switched Loop Key: 01 Fixed Loop Key: 02 + Line group (90-98) BLF: . . . . . . . . . . . . . . . . . . .Of f : Loop key idle Slow Flash (red): A call is ringing the loop key On (green): Y ou are on a loop key call Operation: .
Programmable Function Key Assignments (Cont’d) Reverse V oice Over Key Code: . . . . . . . . . . . . . . .23+ Covered Extension (e.g., 304) BLF: . . . . . . . . . . . . . . . . . . .Of f : Co-worker idle On : Co-worker busy or ringing Fast Flash : Co-worker in DND Operation: .
2. Press the Programmable Function Key you want to check. 3. Press another Programmable Function Key . OR Press to exit. T o check a Personal Speed Dial key: 1. Press . SPK flashes while you ar e in the check mode. 2. Press the Personal Speed Dial key (1-10) once to display the name for the lower numbered bin (e.
Y ou can remove problem outside lines and co-worker ’ s extensions from service. This helps ensure maximum system performance. Normally , this capability is reserved for attendants and supervisors. For example, the atten- dant can busy-out a noisy line or faulty extension until service personnel can repair the problem.
While on a handset call, Reverse V oice Over lets you make a pri- vate Intercom call to an idle co-worker . Y ou just press and hold down your Reverse V oice Over key to make the private call. Y our initial caller cannot hear the Reverse V oice Over (private Intercom) conversation.
T o place a Reverse V oice Over call: 1. While on a handset call, press and hold your Reverse V oice Over key . Y ou hear two beeps, then conversation with your co-worker in your handset. Y our V oice Over key lights r ed. T o return to your initial caller: 1.
Ringing Line Preference lets you answer a ringing call just by lift- ing the handset. If you primarily answer calls, Ringing Line Preference ensures that your incoming calls have priority . Y our Communications Manager can tell you if you have Ringing Line Preference.
T o use Ringing Line Preference: 1. Lift the handset or press . Y ou automatically answer the call. T o bypass Ringing Line Preference: 1. Before lifting the handset or pressing , press one of the following: - - Line key - Programmable Function Key User Programmable Feature # R L P Enable or disable Ringing Line Preference.
Save Number Dialed permits you to save your last outside number and easily redial it later on. For example, you can recall a busy or unanswered number without manually dialing the digits. Y our phone system retains the saved number until you store a new one in its place.
Y ou can select a preprogrammed Selectable Display Message for your extension. Y our display tele- phone callers see the selected message when they call your extension. Selectable Display Messaging provides you with per- sonalized text messaging. For example, you can select the mes- sage, “ GONE FOR THE DA Y .
Selectable Display Messaging at your 22-Button or 34-Button Display T elephone T o select a Selectable Display Message: 1. Press and dial , or press your Call Forwarding key . OR Press + . Y ou see: 2. Dial or press + . Y ou see: 3. Dial the message number (01-16).
The total number of digits/characters in the mes- sage cannot exceed 20. Use any valid characters, digits or symbols (just as if you wer e entering a Speed Dial or extension name). Refer to the table below when entering digits. 7. Press . DND flashes.
Selectable Display Messaging at your Super Display T elephone T o select a Selectable Display Message: 1. Press and dial , or press your Call Forwarding key . OR Press + . Y ou see: 2. Dial or press . Y ou see: 3. Dial the message number (01-16). OR Press or to scroll through the available message numbers .
4. Press to select the message. 5. Press or to scroll through the text of the available messages . OR Press to program or append the message text. 6. Enter any additional digits. The total number of digits/characters in the mes- sage cannot exceed 20.
2. Dial , press , or press to cancel Selectable Display Messaging. DND goes out. Entering Additional Characters Use the following table when appending (adding digits/char- acters to) Selectable Display Messages.
– For Y our Notes – Selectable Display Messaging 169 80000mfh08-01.qxd 12/10/04 3:20 PM Page 169.
Speed Dial gives you quick access to frequently called numbers. Instead of dialing a long tele- phone number to reach a client or customer , use Speed Dial. Speed Dial also lets you store Intercom digits for quick access to commonly used features. There are two types of Speed Dial: System and Personal.
T o program a System Speed Dial number: Normally , only attendants and supervisors can stor e System Speed Dial numbers. Find out fr om your Communications Manager if you can. 1. Press and dial . OR Press + . 2. Dial the system bin number (normally 200-299).
10. Repeat from step 2 to program another bin number . OR Press to exit. T o dial a System Speed Dial number: 1. Press and dial . 2. Dial the system bin number (normally 200-299). OR Press a Programmable Function Key for System Speed Dial bin. The stor ed number dials out.
Personal Speed Dial Personal Speed Dial provides 20 stored numbers just for your own use. (If you have a DSS Console, the Personal Speed Dial numbers on your console are the same as those on your phone.) Y our telephone has 10 Personal Speed Dial bin keys.
T o program a Personal Speed Dial number: 1. Press and dial . OR Press + . 2. Dial the personal bin number (normally 701-720). OR Press a Personal Speed Dial key (for bins 1-10). OR Press + a Personal Speed Dial key (for bins 1 1-20). 3. Press . 4. Enter the line number you want the system to use when dialing your stored number (e.
9. Press . 10. Repeat from step 2 to program another bin number . OR Press to exit. T o dial a Personal Speed Dial number: 1. Press and dial . 2. Dial the personal bin number (normally 701-720). OR Press a Personal Speed Dial key (for bins 1-10). OR Press + a Personal Speed Dial key (for bins 1 1-21).
Entering Speed Dial Names Use the following table when entering Speed Dial names. User Programmable Feature # S P Program Personal and System Speed Dial Numbers.
W ith Split, you can split (alternate) between your current call and a new call. Split lets you easily alter- nate between the calls without joining (Conferencing) your callers together . Split requires a uniquely programmed Split Programmable Function key .
T o Split between your current Intercom call and an outside call: 1. Press to place your current Intercom call on Hold. 2. Place or answer outside call. 3. Press your Split key to switch between your two calls. T o Split between your current outside call and a waiting outside call: 1.
T andem T runking (Unsupervised Conference) allows you to join two outside callers in a line-to-line Conference. Y ou can then drop out of the call, leaving your callers in an unsupervised Conference. Y ou are no longer part of the conversation. The Conference continues until either outside party hangs up.
180 T andem T runking T o Barge In on a tandem call: Use this pr ocedur e to r ejoin a Confer ence alr eady in pr ogr ess. 1. Press line key for busy line. OR Press and dial the line’ s Direct Line Access code (e.g., 101 for line 1). 2. Dial or press .
T ransfer permits you to send your active outside call to a co-worker , Ring Group, UCD Hunting Group or V oice Mail. W ith T ransfer , you can quickly send a call to the desired co-worker . A call you T ransfer automatically recalls to you if not picked up at the T ransfer destination.
4. Announce the call to make a Screened T ransfer . OR Press the flashing line key to return to your call if your co-worker doesn’t want it (i.e., rejects the call). OR Hang up to send the call through unscreened. The call will r ecall to you if unanswer ed at the destination.
T ransfer Recall Y our telephone display can show the type of call recalling, as well as which co-worker initially transferred the call. Following are the displays you see at your phone when a transferred call is recalling. In the first example, the call was transferred by extension 301 (which does not have a name).
Line Queuing permits you to queue (wait in line) on hook for a busy line or line group to become free. The system will connect you as soon as the line is available. Y ou do not have to manually retry the line later . After queuing for a line, you just hang up to convert your Line Queue into a Line Callback.
T o queue for a busy line: 1. Press line key for busy line. OR Press and dial the line’ s Direct Line Access code (e.g., 101 for line 1). 2. Dial ; do not hang up. 3. When the line becomes free, you automatically connect. When you hear dial tone fr om the line, you can place your call again.
The User Programmable Features allow you to customize your tele- phone to work just the way you want. Y ou’ll no longer have to rely on your System Administrator or Communications Manager to set up your phone.
User Programmable Features 187 User Programmable Features T o program a feature, press # and the feature’ s code. For example, to enable incoming Paging, press # and dial V P Y , then SPK to hang up. By default, Call Forwarding Clear All, System Speed Dial, and T ime and Date are only available to the attendant.
Y our system may use an IntraMail, UltraMail, or NVM-Series V oice Mail with Automated Attendant system. V oice Mail provides com- prehensive voice messaging capa- bility as well as a sophisticated Automated Attendant, including: ● Automated Attendant Automated Attendant automatically answers your system’ s incoming calls.
sation. (Check with your Communications Manager to see if you have Conversation Record capability .) Y ou can also have Conversation Record keys for a co-work- er ’ s mailbox.
Calling Y our Mailbox T o call your mailbox: Y our MW key and Ring/Message lamp flash fast when you have new messages in your mailbox. 1. Press or . OR Press . OR Press , then dial the V oice Mail master number (e.g., 700) followed by your mailbox number .
Leaving a Message T o leave a message in the mailbox of an unanswered extension: The extension you call can be busy , in Do Not Disturb, or unanswer ed. 1. Press or . The V oice Mail system will prompt you to leave a message. Forwarding Calls to your Mailbox T o activate or cancel Call Forwarding: 1.
T ransferring Calls to a Mailbox T o T ransfer your active call to a mailbox: Method A 1. Press . 2. Dial the number of the mailbox to receive the T ransfer (e.g., 301 for extension 301). This number can be your mailbox number (if you’r e away fr om your desk) or a co-worker ’ s mail- box number .
Conversation Record T o record your active call in your mailbox: Only one party on a call can use Conversation Recor d at any one time. This includes Inter com calls and Confer ence calls. 1. Press or your V oice Mail Record key . Y our Recor d key lights green while your system calls your mailbox.
Dial or press to forward all calls. OR Dial or press to forward just outside calls. Y our DND key flashes. T o cancel Personal Answering Machine Emulation at your 22-Button or 34-Button T elephone: 1. Press and dial , or press your Call Forwarding key .
T o activate Personal Answering Machine Emulation from your Super Display T elephone: 1. Press and dial , or press your Call Forwarding key . OR Press + . Y ou see: 2. Dial or press . Y ou see: Dial or press to forward all calls. OR Dial or press to forward just out- side calls.
T o cancel Personal Answering Machine Emulation at your Super Display T elephone: 1. Press and dial , or press your Call Forwarding key . OR Press + . Y ou see: 2.
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Checking Y our Messages T o check your messages: 1. Press . Y ou see: Number of MSG = n (wher e n is the number of new messages in your mailbox). Message Center Mailbox The Message Center key flashes fast (gr een) when ther e ar e new messages not listened to in the Message Center mailbox.
– For Y our Notes – V oice Mail 199 80000mfh08-01.qxd 12/10/04 3:20 PM Page 199.
V oice Over lets you get through to a co-worker busy on a handset call. W ith V oice Over, the person you call hears an alert tone fol- lowed by your voice. They can respond to you without being heard by their original caller . They can also easily switch between you and their first caller .
Y ou can easily adjust the volume of your phone and the contrast of the display . The volume and dis- play settings you make are “remembered” by the system in the event of a power down or system reset.
3. Press VOL . Y ou see: 4. Press the key for the type of volume you want to adjust: – RING = Ringing – OFHK = Off-hook ringing – P AGE = Page announcements (incoming) Y ou see (ringing shown): 5. Press or to adjust the selected volume. – The number to the right of the display indicates the current setting (1-7).
3. Press the key for the type of volume you want to adjust: – RING = Ringing – OFF-HK RING = Off-hook ringing – P AGE = Page announcements (incoming) Y ou see (ringing shown): 4. Press or to adjust the selected volume. – The number to the right of the display indicates the current setting (1-7).
W alking Class of Service allows you to temporarily implement your T oll Restriction and Class of Service settings at a co-worker ’ s phone. Y ou would normally do this to override dialing restrictions at a telephone.
3. Enter your own extension number + . When entering an extension or PIN number: - CLEAR erases your entir e entry . - LND backspaces over (erases) the last digit enter ed. At a 22- or 34-Button Display T elephone, you see: At a Super Display T elephone, you see: 4.
– For Y our Notes – 206 80000mfh08-01.qxd 12/10/04 3:20 PM Page 206.
Y our Super Display T elephone 123 456 789 0 ABC DEF MW ICM FLASH DND DIAL MIC LND SPKR CONF HOLD GHI JKL MNO PQRS TUV OPER VOL WXYZ 80000 - 71 CHECK CLEAR LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6 LINE 7 LINE 8 Keys 13-24 are undefined for non-attendants in DS2000.
NEC Unified Solutions, Inc. 4 Forest Parkway , Shelton, CT 06484 TEL: 203-926-5400 F AX: 203-929-0535 www .necunifiedsolutions.com 80000MFH08 *80000MFH08* December 10, 2004 Printed in U.
Een belangrijk punt na aankoop van elk apparaat NEC DS1000 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen NEC DS1000 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens NEC DS1000 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding NEC DS1000 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over NEC DS1000 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van NEC DS1000 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de NEC DS1000 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met NEC DS1000 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
