Gebruiksaanwijzing /service van het product Gateway AU-600 van de fabrikant ATCOM
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Personal USB VoIP Gateway User’s Guide.
USB Gateway Content s Contents .............................................................................................................................. 2 Welcome ...................................................................................
USB Gateway We l c o m e The Personal VoIP Gateway is an exciting new device that let’s you make and receive Skype™ calls using your standard telephone handset.
USB Gateway Package Content s The Personal VoIP Gateway package includes the f o llowing (note that your particular hardware and cables may look slightly different than shown below). 1. Personal VoIP Gateway 2. USB Cable 3. Telephone Cable 4. CD-ROM-DRIVER 5.
USB Gateway Requirement s In order to install the USB Gateway you will need the following: 1. USB Gateway 2. USB cable 3. RJ11 cable 4. Telephone (regular telephone, cordless phone, DECT phone, …) 5. Telephone service (for conf call, 3 way calling and forwarding features) 6.
USB Gateway USB Gateway Inst allation DO NOT CONNECT THE USB GATEWAY TO YOUR COMPUTER UNTIL INSTRUCTED TO DO SO BY THE INSTALLATION WIZARD The following instructions will guid e you to th rough the process of installing the Personal USB Gateway.
USB Gateway STEP 2: Insert the supplied CD-ROM into your PC CD-ROM drive. The installation should start automatically. If not, open the installation folder on the CD-ROM and double click on the setup.exe program as shown below. You will see the following popup.
USB Gateway You will see the End User License Agreement. Click the “I h ave read …” checkbox and press the I Agree button as shown below. You will see the following progress b ar below indicating that the installation is proceeding.
USB Gateway Wait until you see the following popup and press the OK button. Connect the USB cable to the USB Gateway USB port as shown below: The other end of the USB cable must be connected to a USB port on your computer as shown below, or to an AC Powered USB hub.
USB Gateway You will see the following Windows New Hardware Found Wizard . Select Install the so ftware automatically (Recommended) and press the Next button.
USB Gateway The installation will continue and you will se e th e following screen. When you see the following screen, press the Finish button. Page 11 of 48.
USB Gateway Then you will see the following Windows New Hardware Found Wizard screen. Select Install the so ftware automatically (Recommended) and press the Next button.
USB Gateway When you see the following screen, press the Continue Anyway button. When you will see the following screen, select the option, “ allow this program to use Skype” and press the OK button.
USB Gateway When you see the following screen, press the Finish button. Page 14 of 48.
USB Gateway STEP 3: When the installation completes you shoul d see the following message appear near your system tray and a new telephone icon (c ircled in red below) in your system tray as shown below. The telephone icon indicates th at the VoIP Agent is insta lled and running and that you can start making calls via Skype™ and the USB Gateway.
USB Gateway STEP 4: Connect a standard telephone handset to the USB GATEWAY phone jack using a telephone cable as shown below STEP 5: Connect a telephone cable between the USB GATEWAY line jack and a wall jack as shown below.
USB Gateway You final configuration shoul d resemble the following. Page 17 of 48.
USB Gateway Enabling USB GA TEW A Y In order to use USB GATEWAY and it’s features, (1) the US B Gateway must be plugged into the PC, (2) a telephone handset must be plugged into the USB Gateway, (3).
USB Gateway You may see the following screen, select the option, “ allow this program to use Skype” and press the OK button. You should now see the VOIP agent in the Windows System Tray as shown below.
USB Gateway USB GA TEW A Y St ates When the USB Gateway is installed and the software is installed properly, then you will see a green phone in the system tray as shown below. If the VoIP agent is running and the USB Gateway is removed or Skype is not running, then the telephone will be red as shown below.
USB Gateway T esting USB Gateway Skype provides a useful featur e to test your connection. It is called Echo123. If you send “callme” in a chat with echo123, the echo123 se rvice will call you and let you leave a message which will be played back to you.
USB Gateway You will see the following chat screen and you should enter “callme” and press th e Enter key on your keyboard. Page 22 of 48.
USB Gateway Within 10-20 seconds, you should see the fo llowing screen, and the telephone connected to the USB Gateway should ring. Pick up the handset and follow the instructions. The Echo Test Service will ask you to leave a message which will be played b ack immediately.
USB Gateway When the test concludes you can press OK on the following screen. and then press Finish on the following screen. Making and Receiving Calls You can continue to use the telephone handset connected to the USB Gateway to make and receive standard telephone calls as you used without any change.
USB Gateway If you have SkypeOut™, you can use the US B Gateway connected handset to make SkypeOut™ calls by picking up the handset, pr essing ##, to indicate to the USB Gateway that this is not a standa rd call but a Skype call, di aling as per the SkypeOut™ recommended dialing sequence, 00 + country code + telephone number (e.
USB Gateway Setting Skype Speed Dial This section describes how to setup speed di als in Skype™. This is required in order to use a USB Gateway connected handset to dial to a Skype™ contact. It is not required for making SkypeOut™ calls using a USB Gateway connected handset.
USB Gateway Step 3: You will now see an indication that the Skype™ contact has a speed dial associated with them as shown below. Page 27 of 48.
USB Gateway Switching Between V oIP and Regular Calls While on a regular phone call you may receive a Skype™ call or while on a Skype™ call you may receive a regular call. The USB Gatewa y will indicate an incoming call with an audible tone and you can sw itch between the two and b ack and forth by pressing #1.
USB Gateway Forwarding Calls The USB Gateway can be configured to forward incoming Skype™ calls to another telephone number, such as your mobile phone . It can also forward incom ing telephone calls to a Skype™ or SkypeOut™ call. Right click on the Skype Ag ent (green telephone in the Windows System Tray) and se lect configure as shown below.
USB Gateway Press the Call Handling tab to see the Ca ll Forward parameters as shown below. Enable Call forward and set the PSTN number Enable Call forward and set the Skype number Select rin g times .
USB Gateway Answering Machine (PSTN & V oIP) Support 1 USB VoIP Gateway has an integrated answ ering machine (implem ented in software on the PC). 2 USB VoIP Gateway can be configured to answer incoming VoIP call u sing its answering machine after a conf igurable number of rings.
USB Gateway T oll Byp ass Toll bypass is similar to forwarding, except the incoming caller press the * key, and follow the IVR to dials out an arbitrary numbe r instead of fixed forwarding as described in the previous section. There are two common scenarios for this.
USB Gateway Forward PSTN call to Skype In order to enable toll bypass of incoming PSTN calls, chang e the Incoming PSTN Calls settings as follows: • Check the Enable administrative m o de.
USB Gateway Forward Skype call to PSTN In order perform toll bypass on an incoming Skyp e call, Enable administrative mode in the Incoming Internet Ca lls section.
USB Gateway Manage Skype V oice mail 1 When the user has VoIP voicemail and there are n ew messages the USB VoIP Gateway would play a special dial tone to indicate the waiting VoIP messages.
USB Gateway Record You can record your call use USB Gateway Location: set your record file location here. Inactive: disable auto record. Record next call: record next call (trigger that would be reset after call) Record all calls: Automatic reco rd a ll calls.
USB Gateway Changing the Default Settings You can change the default settings fo r sending a call, activating a Skype™ call, switching between a Skype™ call and a regular call (call waiti ng) and conference calling, by running the USB Gateway configuration.
USB Gateway The Conference Key Sequence – while on a Skype call and you receive a regular call or while on a regular call and you receive a Skype ca ll, press these keys conference together the two calls. Press the Restore Defaults button if you want to restore all sequences to their factory shipped settings.
USB Gateway Disabling USB Gateway In order to disable USB Gateway, right click on the VoIP agent in the system tray and select Exit as shown below. You can now disconnect the USB Gateway from the PC.
USB Gateway Uninst all In order to uninstall the USB Gateway, clic k on the uninstall utility in the USB Gateway program group accessed from the Start button -> All Program s -> USB VoIP Personal Gateway. You will see the uninstall indicator as f ollows.
USB Gateway Inst alling a New V ersion When you install a new version of VoIP Agent, at the end you will see a slightly different Skype warning message as shown below.
USB Gateway T roubleshooting The first step in troubles hooting is to read the readme.txt that appears in the USB Gateway program group. It contains a list of known issues for the current VoIP Agent version. To find out the driver version, right click on the VoIP Agent (green telephone in the system tray) and select About.
USB Gateway Wrong Device Installed If you insert the USB Gateway on a Windows XP SP2 PC “prior” to installing the software, the adapter will be incorre ctly installed as a USB Modem. Simply proceed to install the VoIP Agent a nd it will resolve the issu e and install the adapter properly.
USB Gateway Cannot hear the Skype™ call in telephone handset Check to make sure that Skype is configured to use the VoIP Virtual Audio device as it’s Audio In and Audio Out Sound Device. This is done as following: Select Options from the Skype™ Tools Menu as shown below.
USB Gateway Check the Audio In and Audio Out list boxes and make sure VoIP Virtual Audio device is selected. Call Forwarding is not working properly • Make sure that a telephone cable is plugged int.
USB Gateway Page 46 of 48 Appendix A – IVR Flow Chart Your call is being forwarded CF You have reached the TLink answering machine. Please leave your message after the bee p AMGreet Beep Exit IVR [ .
USB Gateway 3 3 Local Handset Access To listen to local voice messages, please press 1 VMListen 1 VMDelete To delete all local voice messages, please press 2 AMConfig1 For Answering Machine configurat.
USB Gateway 4 No messages were received NoVMsg Recorded voice messages will be pla y ed back se q uentiall y PlayMsg End End 3 / 6 3 - Incoming PS TN 6 - Incoming VoIP To repeat the current message pr.
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