Gebruiksaanwijzing /service van het product Commander 3F van de fabrikant Rocstor
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ROCSTOR | COMM ANDER 3F user ma nual Page | 2 TABLE OF CONTENTS IMPORTANT NOTICES 4 Safety Notices ________________________________________________________ 4 General Notices Capacity Disclaimer ___ __.
ROCSTOR | COMM ANDER 3F user ma nual Page | 3 Instructions for Partitioning and Formatting from FAT 32 to NTFS _______________ 31 TROUBLESHOOTING 37 Troubleshooting for Macintosh computers ___________.
ROCSTOR | COMM ANDER 3F user ma nual Page | 4 IMPORTANT NOTICE S Safety Notices The warranty is void if an unauthorized person attempts and/or repairs the hard disk drive. Read all Manuals and instructions carefully before usin g the device. Do not spill any liquid or insert any object into the device.
ROCSTOR | COMM ANDER 3F user ma nual Page | 5 Do not spill any liquid or insert any object into the device. Do not attempt to disassemble and service the Commander drive during the warranty period. Please read the Safety Notices and Limited Warra nty information in this Manual and on the Rocstor website ( www.
ROCSTOR | COMM ANDER 3F user ma nual Page | 6 GENERAL Introduction COMMANDER F Series (Desktop) Encryption FireWire 800 (400) and USB 3.0 (2.0) Commander line has the world’s most technologically advan ce d encrypted desktop external hard drive in the market today.
ROCSTOR | COMM ANDER 3F user ma nual Page | 7.
ROCSTOR | COMM ANDER 3F user ma nual Page | 8 Box Contents External hard disk drive Stand for vertical mounting USB cable (USB 3.0 to USB 3.0 or USB 3.
ROCSTOR | COMM ANDER 3F user ma nual Page | 9 Minimum System Re quirements Mac Users: Window Users: **You may also connect Commander F series to a computer with FireWire 400; in this case you need a special cable or an adaptor from a 9 pin FireWire 800 connector of the Commander F to the 6Pin connector of FireWire 400.
ROCSTOR | COMM ANDER 3F user ma nual Page | 10 MUST BE READ FIRST Commander 3F 9 uses the most ad vanced encrypti on chip. It encryp ts and decrypts all the data tha t is being read and wri tten simultaneousl y in real-time. It u ses a digital key tok en to authenticat e and authorize to acces s data in the device.
ROCSTOR | COMM ANDER 3F user ma nual Page | 11 o Once completed, pleas e check and be certain that the data you need is fully transferred; these data if not encrypted are vuln erable at this time. o You are now ready to reformat the drive with th e new set of digital k eys that you received.
ROCSTOR | COMM ANDER 3F user ma nual Page | 12 QUICK INSTAL LATION How to Connect t he Interface Cables - Co nnecting th e Drive 1. Turn ON your compu ter and wait until it fully boots up to load all programs. 2. Insert one o f the digital key-tokens into the designated port 3.
ROCSTOR | COMM ANDER 3F user ma nual Page | 13 6. The Hard d rive is prefo rmatted for Plug-and-Play operation. After a few second s a Rocstor HD icon will show o n the “M y Computer” folder under the Windows OS. Under the Mac OS, the Commander HD will appear on the “Desktop.
ROCSTOR | COMM ANDER 3F user ma nual Page | 14 Cable Types FireWire 400 (IEEE 1394a) 6-Pin FireWire 400 connector FireWire 400 can transfer data between devices at 400 Mbits /s ec FireWire 800 (IEEE 1394b) 9-Pin FireWire 800 connector FireWire 400 can transfer data between devices at 8 00 Mbits /s ec USB supports three data transfer rates: USB 3.
ROCSTOR | COMM ANDER 3F user ma nual Page | 15 INSTALLING YOU R DRIVE All Rocstor hard drives are formatted as blank FAT32 (32-bit file allocation table) volumes {unless otherwise stated on the box} that are compatible with most modern Windows and Macintosh operating systems.
ROCSTOR | COMM ANDER 3F user ma nual Page | 16 drive and try again. Windows will display an alert when you can safel y disconnect or turn off the drive. Mac The easiest way to safely unmount an external hard drive is to drag its Finder icon to the Trash.
ROCSTOR | COMM ANDER 3F user ma nual Page | 17 PARTITIONING AND FORMATTING THE COMMANDER DRIVE ON A MAC OS All Rocstor drives are factory formatted with FAT 32, unless otherwise stated on the retail box. WARNING: Formatting and Partitioning the Commander Drive will destroy all of its data.
ROCSTOR | COMM ANDER 3F user ma nual Page | 18 INSTRUCTIONS FOR PARTITIONING AND FORMATTING FROM FAT32 to HFS+: 1. Connect the Rocstor drive to the computer via a port. 2. The drive will appear as an icon on the Desktop o n the middle right side (figure 1.
ROCSTOR | COMM ANDER 3F user ma nual Page | 19 Note: If the Hard Drive is connected via USB port, the desktop wo uld indicate the USB (figure 1.1) if it is connected via FireWire port, it would then indicate FireWire as (figure 1.2) on the “ Mac intosh HD ” icon.
ROCSTOR | COMM ANDER 3F user ma nual Page | 20 4. In the “ Macintosh HD ” menu, click on the “ Applications ” icon. 5. In the “ Applications ” menu, click on the “ Utilities ” icon (figure 3.
ROCSTOR | COMM ANDER 3F user ma nual Page | 21 6. In the “Utilities” menu, click on the “ Disk Utility ” icon (figure 4.0 .) Figure 4.0.
ROCSTOR | COMM ANDER 3F user ma nual Page | 22 7. On the left side of the “ Disk Utility ” menu is a list of available drives (figure 5.0.) One will show as Rocstor drive. Click on the icon showing the disk capaci ty (figure 5.1.) Figure 5.0 Figure 5.
ROCSTOR | COMM ANDER 3F user ma nual Page | 23 8. You are now in the Rocstor menu. Click on the “ Partition ” tab and then click the “Current” tab under “Volume Scheme.” A drop down “ Partition ” menu will appear. 9. In the “ Partition ” menu, you may select any number of partitions availabl e under “Volume Scheme.
ROCSTOR | COMM ANDER 3F user ma nual Page | 24 12. Volume Information: select a name for your drive (figure 7.0.) Figure 7.0 13. Format: Click on either the “ Format ” area or the Blue up/down arrows.
ROCSTOR | COMM ANDER 3F user ma nual Page | 25 14. After selecting the type of format, click the “ Apply ” tab in the lower right of the screen , (figure 7.1.) On the next screen, Partition Disk, click “ Partition ” (figure 8.0) Figure 7.1 Figure 8.
ROCSTOR | COMM ANDER 3F user ma nual Page | 26 15. The drive will begin to format (figure 8.1) and upo n completion; the same icon that first appeared on the Desktop will reappear with your designed name o n the Desktop (figure 9.0) Figure 8.1 Figure 9 .
ROCSTOR | COMM ANDER 3F user ma nual Page | 27 PARTITIONING AND FORMATTING THE COMMANDER DRIVE ON WINDOWS 2000, XP AND VISTA and Windows 7 All Rocstor drives are factory formatted with FAT 32 , unless otherwise stated on the retail box. WARNING: Formatting and Partitioning the Commander Drive will destroy all of its data.
ROCSTOR | COMM ANDER 3F user ma nual Page | 28 DIFFERENT WAYS TO GET TO THE CONTROL PANEL: (You may use any one of the following methods) 1. If the icon “ My Compute r ” shows on your desktop, click or double click on the icon. Under “Other Places” click on “Control Panel.
ROCSTOR | COMM ANDER 3F user ma nual Page | 29 3. If the icon “ My Compute r ” does not show on your desktop, click on the Start icon on the lower left of your screen. If the Control Panel link is not displayed, click on the Settings link and then click on the Control Panel link.
ROCSTOR | COMM ANDER 3F user ma nual Page | 30 INSTRUCTIONS UPON REACHING CONTR OL PANEL a. Aft er reaching the Control Panel, click on Administrative Tools. b. After reaching Administrative Tools, click on Com puter Management. c. After reaching Computer Management, click on Disk Management.
ROCSTOR | COMM ANDER 3F user ma nual Page | 31 INSTRUCTIONS FOR PARTITIONING AND FORMATTING FROM FAT32 to NTFS 1. In the “Disk Ma nagement” window, right click the Rocstor drive in the u pper portion of the menu to highlight it. In the drop down menu, select “Delete Parti tion.
ROCSTOR | COMM ANDER 3F user ma nual Page | 32 4. The Rocstor drive will s h ow up in the lower menu as an “Unallocated” disk. 5. Rig ht click anywhere in the “ U nallocated” disk area in the lower menu. 6. Clic k on “New Partition.” 7. You are taken to “Welcome to the New Partition Wizard.
ROCSTOR | COMM ANDER 3F user ma nual Page | 33 8. Clic k on “Primary p artition” (it should be selected as the default partition). Click “ Next ” . 9. Under “Specific Par tition Size,” click Next to accept the default setting, which is the maximum size allowed.
ROCSTOR | COMM ANDER 3F user ma nual Page | 34 10. Under “Assign Drive Letter or Path,” accept the d efault letter and click “ Next ” . 11. In the “Format Partition,” accept the default setting.
ROCSTOR | COMM ANDER 3F user ma nual Page | 35 12. The “Volume label ” can be changed to any name up to 11 characters. 13. Suggest that “Quick Format” be selected and then click “ Next ” . 14. You now reached the “Completing the New Parti tion Wizard” screen.
ROCSTOR | COMM ANDER 3F user ma nual Page | 36 15. You will return automatically to the “Disk Management” window and will see the newly formatted Rocstor disk on the screen with the na me you selected. If no new name was entered in the “Volume label ,” the Rocstor drive will show up as “New Volume.
ROCSTOR | COMM ANDER 3F user ma nual Page | 37 Troubleshooting Rocstor data storage products are subjected to several quality control tests before leaving our factory. However, from time to time, the produc t may not work after shipment or would experience intermittent problems under certain criteria and/or situations.
ROCSTOR | COMM ANDER 3F user ma nual Page | 38 Have you checked to confirm that the computer’s operati ng system works with the file system? Review the manual that came with your computer to ensure that the file s ystem is compatible with the operating system.
ROCSTOR | COMM ANDER 3F user ma nual Page | 39 Troubleshooting for PC WINDOWS ba sed compute rs Problem: The computer does not appear to recognize the drive. Solutions: A window should appear, notifying you that a dev ice is connected and/or the Commander HD icon should appear on the “My Computer” folder.
ROCSTOR | COMM ANDER 3F user ma nual Page | 40 Problem: The performance and/or transfer speeds are slow when the Commander d rive is connected to my USB port. Solution: USB ports come in different speeds from 12Mbits / s (USB 1.0), 480Mbits/s (USB.2) to up to 5,000Mbits/s (USB 3.
ROCSTOR | COMM ANDER 3F user ma nual Page | 41 K K N N O O W W L L E E D D G G E E B B A A S S E E Commander 3F Unique Features Built-in power supply (No bulky AC a dapter necessary .) Direct Connection to Electricity. U.S.A. and International Auto-Switch Power Supply .
ROCSTOR | COMM ANDER 3F user ma nual Page | 42 Cross-platform compatibility Mac, Windows, Linux … Designed for horizontal or vertical use 2 year limited warranty 2 year unlimited toll-free telephone tech support Specifications Dimensions: 5.8 x 8.7 x 1.
ROCSTOR | COMM ANDER 3F user ma nual Page | 43 Encryption Tec hnology One of the most secure and cutting-edge hardware-based encryption chipsets is integrated into the internal circuitry of the Commander lines.
ROCSTOR | COMM ANDER 3F user ma nual Page | 44 drive is strongly encrypted by AES (Advanced Encryption Standard). There is no possibility that clear text will remain on the hard drive. Q: What is hardware-based encryption? A: Encryption is a sophisticated mathema tical calculation (or al gorithm) combining a “secret key” and clear text.
ROCSTOR | COMM ANDER 3F user ma nual Page | 45 Q: Are Commander encrypted drives compatible with all disk drive types? A: Commander encrypted hard drives are com patible with Ultra SATA/eSATA compliant disk drives in real-time performance.
ROCSTOR | COMM ANDER 3F user ma nual Page | 46 ( C ommunications S ecurity E stablishment) of Canada certified hardware AES ( A dvanced E ncryption S tandard) algorithm.
ROCSTOR | COMM ANDER 3F user ma nual Page | 47 As the entire SATA hard drive is encrypted, there is no possibility of any se cret being left unprotected on the drive, including password and "Secret Key." In an X-Wall MX protected system (drive), there is no simple way to read the data withou t the right "Secret Key.
ROCSTOR | COMM ANDER 3F user ma nual Page | 48 Introduction s: Interfaces (po rts) and Cables FireWire is Apple Inc.’s brand name for the IEEE 1394 interface (although the 1394 standard also defines a backplane interface). FireWire is also known as i.
ROCSTOR | COMM ANDER 3F user ma nual Page | 49 FireWire 800 (IEEE 1394b) 9-pin FireWire 800/3200 (IEEE 1394b) connector was introduced commercially by Apple in 2003. This newer 1394 specification (1394 b ) and corresponding products allow a transfer rate o f 786.
ROCSTOR | COMM ANDER 3F user ma nual Page | 50 U niversal S erial B us ( USB ) is a serial bus standard to interface devices. USB was designed to allow peripherals to be connected using a single stand.
ROCSTOR | COMM ANDER 3F user ma nual Page | 51 Compassion Chart: Raw Bandwidth Transfer Speed (Mbits/s) ( Mb its/s) Max. Cable Length Feet (meter s) Power Provided Device per channel SAS 3000 375 26 Ft (8 m) No 4 eSATA 3000 375 6.5 Ft (2 m) No 1 (15 W/ port mult iplier ) SATA 300 3000 375 3.
ROCSTOR | COMM ANDER 3F user ma nual Page | 52 Introduction s: Formatting File Allocation Table ( FAT ) FAT is a file system developed by Microsoft for MS - DOS and is the primary file system for consumer versions of Microsoft Windows.
ROCSTOR | COMM ANDER 3F user ma nual Page | 53 HFS Plus or HFS+ This is a file system developed by Apple Inc. to replace their Hierarchical File System (HFS) as the primary file system used in Macintosh computers (or other systems running Mac OS ). It is also one of the formats used by the iPod digital music player.
ROCSTOR | COMM ANDER 3F user ma nual Page | 54 LIMITED WARRAN TY This Limited Warrant y is provided by Rocstorage, Inc. (hereinafter: Rocs tor) for all lines of product s.
ROCSTOR | COMM ANDER 3F user ma nual Page | 55 YOU SHOULD MAKE P ERIODIC BACKUP COP IES OF THE DATA ST ORED ON YOUR H ARD DRIVE OR OT HER STORAGE DEVICES A S A PRECAUTION AG AINST POSSIBL E FAILUR ES, ALTERATION, OR L OSS OF THE DATA.
ROCSTOR | COMM ANDER 3F user ma nual Page | 56 MALFUNCTION IN CONDI TIONS OF NORMAL USE. ROCSTOR IS NOT LIABIL E FOR ANY DA MAGE TO ANY OTHER PRODUCT CONN ECTED TO A ROCSTOR PRODU CT.
ROCSTOR | COMM ANDER 3F user ma nual Page | 57 Rocstor Repla ceable Parts Pro gram Where available, the Rocstor Replaceable Parts program ships ap proved replacement par ts directly to you to fulfill your warranty. This will save considerable repair ti me.
ROCSTOR | COMM ANDER 3F user ma nual Page | 58 “Rocstor” makes no r epresentation o r warran ty as to the suitability or fitness of these devices for an y specific application. Technical Suppo rt All Rocstor hard drives are ba cked by free teleph one technical supp ort for two (2) years f rom the dat e of purchase.
ROCSTOR | COMM ANDER 3F user ma nual Page | 59 Contact Information Corporate Headq uarters 8130 Remmet Avenue Canoga Park, CA 9 1304-4129 Office: +1 (818) 449-2000 Fax: +1 (818) 8 84-8777 Email: info@Rocsto r.
ROCSTOR | COMM ANDER 3F user ma nual Page | 60 Available in Black Thank you for purchasing Commander 3F Rocstor Ver. 072 6K.
Een belangrijk punt na aankoop van elk apparaat Rocstor Commander 3F (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen Rocstor Commander 3F heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens Rocstor Commander 3F vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding Rocstor Commander 3F leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over Rocstor Commander 3F krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van Rocstor Commander 3F bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de Rocstor Commander 3F kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Rocstor Commander 3F . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
