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Acer Altos R520 Series User’ s Guide.
Changes may be made periodically to the info rmation in this publicat ion without obligation to notify any person of such re vision or changes. Such changes will be incorporated in new editions of this manual or supplementary doc uments and publications.
iii Notices FCC notice Class A equipment This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection agai nst harmful interference when the equipment is operated in a commer cial environment.
iv Caution! Changes or modifications not expressly approved by the manufacturer could void the user’ s authority , which is granted by the Federal Communications Commiss ion, to operate this server . Use conditions This part complies with Part 15 of the FCC Rules.
v Important safety instructions Read these instructions carefully . Save these instructions for future reference. 1 Follow all warnings and instruct ions marked on the product. 2 Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aeros ol cleaners.
vi d If the product does not operat e normally when the operating instructions are followed. Adjust on ly those controls that are covered by the operating instructions sinc e improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.
Contents Notices iii FCC notice iii Laser compliance statement iv Important safety instructions v 1 System tour 1 System features 3 Performance 3 External and internal structure 7 Front bezel 7 Front .
viii Removing the CPU air dam 47 Removing and installing the power distribution board cover 48 Configuring the storage devices 50 Removing and installing a hard disk drive 50 Removing and installing a.
ix Hardware diagnostic testing 131 Verifying proper operation of key system lights 131 Specific problems and corrective actions 132 Error beep codes 139 BIOS POST error beep codes 139 ARMC/3 module er.
x.
1 System tour.
The Acer Altos R520 is a 1U dual-core Intel Xeon- based server equipped with numerous high performance features designed to provide easy server set up, remote management, highly reliable shared storage, and handle more demanding database or high transaction applications.
3 System featur es Listed below are the key features of the Acer Altos R520 server . Performance Processor • Supports two dual-core or quad-core Intel ® Xeon™ processors 5000 sequence with 667 MH.
1 System tour 4 • For SA T A models, the embedded SA T A controller support - Passive mid-plane board - Six onboard SA T A connectors - Up to six hot-plug 2.
5 Networking • Intel ESB2 I/O controller • Intel 82563EB Gigabit c ontroller with dual ports • Supports Intel I/O Acceleration T echnology PCI I/O • Low profile riser slot • One x8 PCI Expre.
1 System tour 6 • Rear • PS/2 keyboard port • PS/2 mouse port • Serial B port (RJ-45) • T wo Gigabit (10/100/1000 Mbps) LAN ports (RJ-45) • Server management port (10/100 Mbps) (RJ-45) 2 • VGA/monitor port • T wo USB 2.
7 Exter nal and inter nal structur e Fr ont bezel The front bezel provides an inte rface for system management via status LED indicators. The light pipes on the backside of the front bezel allow the system status LEDs to be monitored when the front bezel is closed.
1 System tour 8 Fr ont panel * The Acer Altos R520 dual-purpose bay supports either the standard control panel or two 2.5” hot-plug HDD drives. Item Component Item Component A Rack handles D Dual-purpose bay* B Slim-line optical drive bay E 2.
9 Rear panel 1 The system power can be configured to sup port redundant (1+1) and non-redundant (1+0) configuration. 2 Reserved for remote management of server . This requires the installation of an ARMC/3 module. Item Component Item Component A PS2 mouse port G, H USB 2.
1 System tour 10 Inter nal components Item Component Item Component A Power distribution board G Memory modules B Power distribution board cover H CPU air duct C Power supply module 1 I System fan mod.
11 System boar ds Mainboar d The mainboard becomes accessible on ce you open the system. It should look like the figure shown below. Item Description Item Description A Rolling BIOS jumper W Battery B.
1 System tour 12 C Diagnostic POST code indicators Y Dual port USB 2.0 connector D Full height PCI riser slot Z SA T A 0 connector E Low profile PCI riser slot AA SA T A 1 connector F USB ports BB SA .
13 Backplane boar d SAS/SA T A backplane boar d The backplane board installed on th e rear side of the hot-plug drive bay provides support for both SAS and SA T A hard drives.
1 System tour 14 Rear view Item Description Item Description A Control panel connector D Mid-plane connectors B USB connector E Backplane power connector CI D E c o n n e c t o r.
15 Mid-plane boar d The mid-plane boad serves as the primary interface between the mainboard, backplane, and control pa nel. It is used to determine the desired hard drive interface for th e system. There are two mid-planes available for this system: an active mid-plane board and a passive mid- plane board.
1 System tour 16 Passive mid-plane boar d (SA T A model) The passive mid-plane board is used to provide SA T A support for the onboard SA T A controller and six SA T A ports. The mid-plane also supports up to six hot-plug SA T A HDDs and software RAID levels 0, 1, and 10.
17 Contr ol panel The Acer Altos R520 server supports either the mini control panel, providing basic functionality , or the standard control panel, which adds additional server management featur es.
1 System tour 18 Standar d control panel (optional) Item Component Item Component A LAN 2 activity indicator G System ID indicator B LAN 1 activity indicator H System ID button C Power/sleep button I Reset button D Power/sleep indicator J USB 2.
19 Contr ol panel button function overview The following table list and describe the function of the control buttons available on the control panel. Control button Function NMI button Puts the server in a ha lt-state for diagnostic purposes and allows you to issue a non-maskable interrupt.
1 System tour 20 System LED indicators This section describes the diff erent LED indicators located on • Mainboard • Control panel • Hot-plug HDD carrier • LAN port • Hot-plug power supply m.
21 Mainboar d diagnostic LED indicators Item Description Color State Description A Diagnostic POST code indicators During the system boot process, BIOS executes a number of platform configuration processes, each of which is assigned a specific hex POST code number .
1 System tour 22 B System ID indicator Blue On The system ID buton on the control panel is activated Off System identification is disabled Blink Appropriate hex IPMI “Chassis Identify” value has b.
23 System status indicator (cont.) Amber On Critical or non-recoverable condition • DIMM failure when there is one DIMM present • Run-time memory uncorrectable error in non-redundant mode • IERR.
1 System tour 24 Contr ol panel LED indicators The following table list and descri be the LED indicators available on the mini or optional standard control panel.
25 Hot-plug HDD LED indicators There are two status LED indica tors mounted for each hot-plug HDD carrier . The table below list th e possible drive states.
1 System tour 26 Hot-plug power supply module LED indicator The table below list and describe the bi-color LED indicator located on the power supply module.
27 System jumpers Jumper name Settings Function J1D2 Password clear 1-2 (default) 2-3 Password enabled Password disabled/cleared J1D3 Clear CMOS 1-2 (default) 2-3 BIOS clear CMOS Forced CMOS clear J3H.
1 System tour 28.
2 System setup.
This chapter gives you instructions on how to set up the system. Procedures on how to connect peripherals are also explained..
31 Setting up the system Pr e-installation requir ements Selecting a site Before unpacking and installing the sy stem, select a suitable site for the system for maximum efficiency .
2 System setup 32 Connecting peripherals Caution! The server operates on 100-127/200-240 V AC only . Do not connect the system to an incorrect voltage source. Refer to the illustration below for sp ecific connection instructions on the peripherals you want to connect to the system.
33 Tur ning on the system After making sure that you have properly set up the system and connected all the required cables , you can now power on the system. Note: After plugging in the AC po wer cord, allow system to warm up for 30 seconds or until the sta tus/fault indicato r on the control panel stops blinking befo re turning on the system.
2 System setup 34 Power -on pr oblems If the system does not boot after you have applied power , check the following factors that might have caused the boot failure. • The external power cord may be loosely connected. Check the power cord connection from the power source to the power supply module AC input co nnector on the rear panel.
35 Configuring the system OS The Acer Altos R520 server comes with Acer EasyBUILD TM that allows you to conveniently install your choice of operating system. T o start using EasyBUILD, follow the steps below . 1 Locate the EasyBUILD DVD includ ed in the system package.
2 System setup 36 T ur ning of f the system There are two ways to turn off the server . These include: • Software power of f If you are using a Windows OS on your server , you can turn off the server by clicking the Start button, point to Shut Down.
3 System upgrade.
This chapter discusses the precautionary measures and installation procedures you need to know to upgrade the system..
39 Installation pr ecautions Before you install any server component, we recommend that you read the following sections. These se ctions contain important ESD precautions along with pre-installation and post-installation instructions.
3 System upgrade 40 W ar ning! Failur e to properly turn off the server before you start installing components ma y cause serious damage. Do not attempt the procedur es described in the following sections unless you are a qu alified service technician.
41 Opening the server Caution! Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the “Pre- installation instructions” on page 39. Y ou need to open the server before you can install additional components.
3 System upgrade 42 T o install the fr ont bezel: 1 Line up the center notch on both ends of the bezel with the center guide on the rack handles. 2 Slide the front bezel onto the cha ssis until it clicks into place.
43 Removing and installing the top cover T o r e move the top cover: 1 Observe the ESD precautions an d pre-installation instructions described on page 39.
3 System upgrade 44 T o install the top cover: 1 Observe the ESD precautions an d pre-installation instructions described on page 39. 2 Place the top cover on the chassis so that the tabs on the cover align with the slots on the chassis . 3 Slide the top cover toward the fron t of the chassis until it is fully closed (A) .
45 Removing and installing the CPU air duct Caution! Always operate your serv er with the CPU air duct installed to ensure reliable and continued operation.
3 System upgrade 46 T o install the CPU air duct: 1 Observe the ESD precautions an d pre-installation instructions described on page 39. 2 Place the CPU air duct over the two processor sockets.
47 Removing the CPU air dam T o r emove the CPU air dam: Important: Do not remove the CPU air dam from the CPU air duct except when installing a second CPU to the system. The air dam ensures proper air flow when a single CPU is installed to the system.
3 System upgrade 48 Removing and installing the power distribution boar d cover T o r e move the power distribution boar d cover: Y ou will need to remove the power distribution board cover to perform.
49 T o install the power distribution boar d cover: 1 Observe the ESD precautions an d pre-installation instructions described on page 39. 2 Lower the power distribution board cover to the chassis (A) . 3 T ighten the thumbscrew to secure the cover to the chassis (B) .
3 System upgrade 50 Configuring the storage devices The system supports 2.5-inch stora ge devices. It accommodates slim- line optical drives and depending on system model, can support up to six 2.5-inch hot-plug SA T A hard disk drives or eight hot-plug SAS hard disk drives.
51 T o r e move a HDD: 1 Observe the ESD precautions described on page 39. 2 If you are removing a failed HDD, determine which drive has failed by checking the drive status LEDs. 3 Press the green HDD carrier latch to open the drive (A) . 4 Pull out the lever and slide the carrier from the chassis (B) .
3 System upgrade 52 T o install a HDD: Note: T o puchase a HDD carrier , contact your local Acer representative. 1 Perform steps 1 to 4 listed on the “T o remove a HDD” section on page 51. 2 Remove the four screws that secure the air baf fle to the HDD carrier (A) .
53 8 When the lever begins to close by it self, push on it to lock the drive assembly into place (B) . Removing and installing a slim-line optical drive Note: The slim-line optical drive is not hot-pluggable.
3 System upgrade 54 2 Press the blue release lever to unlock the optical drive tray (A) and slide the optical drive tray out th rough the front of the server (B) . 3 If no device will be installed in the drive bay , install the filler panel in the drive bay .
55 5 Install the plastic guide on the rear of the optical device, then secure it with the two screws that came with the optical drive kit. 6 Slide the optical drive tray into the front opening in the server . Make sure the back end of the plastic guide plugs into the matching connector on the backplane board.
3 System upgrade 56 Removing and installing a PCI riser assembly Note: The PCI riser assembly include s an intrusion switch that engages the system cover . The in trusion switch is provided to allow server management software to monitor removal of the top cover from the server .
57 5 Lift the riser assembly from the chassis. 6 Place the riser assembly on a cl ean, static-free work surface. 7 If you need to replace PCI card s. See “Removing and installing a PCI card” on page 58. 8 Observe the post-installation inst ructions described on page 40.
3 System upgrade 58 T o install the PCI riser assembly: 1 Observe the ESD precautions an d pre-installation instructions described on page 39. 2 Lower the PCI riser assembly (A) , aligning the four hooks on the back edge of the riser assembly with the matching slots on the rear of the chassis (B) .
59 5 When removing a full height PCI card, open the full length PCI card retention clip on the front of the riser assembly by rotating it 90 degrees outward. Note: The install sequence for lo w profile PCI cards on the opposite side of the rise r assembly is the same.
3 System upgrade 60 5 When installing a full height PCI card, open the full length PCI card retention clip on the front of the riser assembly by rotating it 90 degrees outward (B) . 6 Remove the filler panel, if installed. 7 Insert the PCI card into the selected slot (C) .
61 Upgrading the CPU The server supports two dual-core or quad-core Intel Xeon processors 5000 sequence with system bus spee ds of 667 MHz, 1066 MHz or 1333 MHz, and core frequencies starting at 1.6 GHz. CPU upgrading guidelines When installing CPUs the following rules must be observed: • Use only Acer -qualified CPUs.
3 System upgrade 62 5 Push the socket retainer leve r handle down and away from the socket to release it (A) , then pull the lever to a fully open, upright position (B) . 6 Push the rear tab with your finger tip to bring the front end of the load plate up slightly (A) .
63 10 Remove the protective socket co ver by grasping the socket cover tab (A) and pulling it away from the load plate (B) . 11 Store the protective socket cover for future use. 12 Close the load plate (A) , then press the retainer lever down to lock the load plate in place (B, C) .
3 System upgrade 64 13 If the heat sink does not have thermal grease on the bottom, apply thermal grease to the heat sink base. 14 Install the heatsink and fan Caution! The heat sink has a thermal interface material (TIM) on the underside. Use caution so that you do not damage the TIM.
65 T o r emove a CPU: If you are replacing a CPU on the syste m, the heat sink must first be removed. Important: Before removing a CPU from the mainboard, make sure to create a backup fi le of all important data. 1 Observe the ESD precautions an d pre-installation instructions described on page 39.
3 System upgrade 66 (3) Lift the heat sink from the processor . Caution! If it does not pull up easily , twist the heat sink again. Do not force the heat sink from the processor . Doing so could damage the processor . (4) Place the heat sink upside down on a flat surface.
67 Upgrading the system memory Acer Altos R520 server supports ei ght DDR2 fully buff ered DIMM slots with four FBDIMM memory channels . Each channel can support up to 2 dual ranked DDR2 FBDIMMs. The memory channels are organized in to two branches for support of mirrored memory configuration.
3 System upgrade 68 Memory module installation guidelines The following rules apply when installing fully-buffered memory modules to the server: • The system must have a minimum of one 512 MB FBDIMMs installed.
69 Memory module population or der The tables below list the suggested DDR2 FBDIMM module population for standard, mirrored or sparing configuration. Standar d configuration Mirr or ed configuration B.
3 System upgrade 70 Sparing configuration Memory configuration overview The system supports the following memory configuration that allow flexibility in performance, redund ancy , and ability to upgrade.
71 Standar d memory configuration The system is capable of supporting a minimum of only one FBDIMM installed on the DIMM A1 slot. However , for system performance reasons, we recommend that at le ast two memory modules must be installed per branch.
3 System upgrade 72 T o upgrade to a four FBDIMM mirrored memory configuration, four additional FBDIMMs must be added to the system. All four memory modules in the second set must be identical to the first with the exception of speed. The memory controller hub (MCH) will adjust to the low-speed FBDIMM memory .
73 • The following FBDIMM slots must be identical in organization, size and speed. • The following DIMM slots need not be identical in organization, size and speed. • Sparing should be enabled in the BIOS setup utility • BIOS will configure rank sparing mode.
3 System upgrade 74 4 Open the clips on the DIMM slot(s) (A) . 5 Align (B) then insert the FBDIMM into the socket (C) . 6 Press the holding clips inward to lock the FBDIMM in place (D) .
75 Caution! Use extreme care when re moving DIMMs. T oo much pressure can damage the connecto r . Apply only enough pressure on the plastic levers to release the DIMM. 1 Observe the ESD precautions an d pre-installation instructions described on page 39.
3 System upgrade 76 Installing and r emoving a power supply module The server has two power supply modul e bays on the rear panel that accept hot-plug power supply modul es.
77 T o install a second power supply module: 1 Remove the top cover . Perform the instructions described in “T o remove the top cover” section on page 43. 2 If a filler panel is in stalled, use the finger hole to remove the filler panel out of the bay (A) .
3 System upgrade 78 T o r e move a power supply module: Caution! Power supply hot-plug operations should be performed only if a failure occurs in the power supply . 1 If there are more than one power supply modules installed, determine which power supply module has failed.
79 Removing and installing an ARMC/3 module The optional ARMC/3 module provides server management firmware and functionality to the system. T o r emove an ARMC/3 module: 1 Observe the ESD precautions an d pre-installation instructions described on page 39.
3 System upgrade 80 5 Pull up the module to remove it from the connector (B) . 6 Observe the post-installation ins tructions described on page 40. T o install an ARMC/3 module: Note: Prior to installing the ARMC /3 module module, you must remove the server management port cover module cover on the rear of the server .
81 4 Attach the module to the ARMC/3 module connector on the mainboard and snap the standoff into the matching hole on the mainboard (B) . 5 Install the NIC module. a Install the three standof fs to the mainboard. b Attach the module to the NIC module connector on the mainboard and matching standoff holes.
3 System upgrade 82 Installing and r emoving the SAS har dwar e RAID components The system supports SAS hardware RAID through the active mid-plane and backplane board. The server pla tform supports SAS hardware RAID 0, 1, 5, 6 (when available), 10, and 50 levels.
83 6 Open the clips on the slot (B) . 7 Align then insert the RAID cache into the slot (C) . 8 Press the holding clips inward to lock the RAID cache in place.
3 System upgrade 84 6 Gently pull the RAID cache upward to remove it from the slot (C) . 7 Close the clips. 8 Store the RAID activation key and RAID cache in an anti-static bag.
85 4 Close and latch the BBU case lid. 5 Align the two hooks on the unders ide of the RAID BBU with the matching chassis tabs, then slide toward the power supply to lock into place (C) . 6 Connect the power cable to the rear of the BBU and the RAID BBU connector on the active mid-plane board (D) .
3 System upgrade 86 4 Slide the RAID BBU forward and lift from the chassis (B) . 5 Store the RAID BBU in an antistatic protective wrapper . 6 Observe the post-installation ins tructions described on page 40.
87 Installing and r emoving the SA T A softwar e RAID activation key The system supports SA T A software RAID 5 through the installation of a RAID activation key on the mainboard. T o install the RAID activation key: 1 Observe the ESD precautions an d pre-installation instructions described on page 39.
3 System upgrade 88 T o r e move the RAID activation key: 1 Observe the ESD precautions an d pre-installation instructions described on page 39. 2 Remove the power distribution board cover . Perform the instructions described in “T o remo ve a power distribution module cover” section on page 48.
4 BIOS setup.
This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters..
91 BIOS setup BIOS setup is a hardware configurat ion program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, th ere is no need to run this utility . The BIOS setup utility stores basic sett ings for your server .
4 BIOS setup 92 Entering BIOS setup Power on the server to start the sy stem POST process. During bootup, press F2 to enter the BIOS setup screen. Note: Y ou must press F2 while the system is booting. This key does not work during any other time. There are several tabs on the setup screen corresponding to the eight primary BIOS menus.
93 •P r e s s F1 for General Help on using the BIOS setup. •P r e s s F9 to load the default configuration. •P r e s s F10 to save changes and close the BIOS setup.
4 BIOS setup 94 Using the BIOS menus Main The Main menu displays basic and important information about the system. These information are necessary for troubleshooting and may be required when asking for tech nical support. These entries are for your reference only and are not user-configurable.
95 Processor Specification of the processor currently installed in the server . T otal Memory Indicates the si ze of the system memory . Quiet Boot When Enabled, th e BIOS splash screen is displayed during startup. When Disabled, the diagnostic messages are displayed during startup.
4 BIOS setup 96 Advanced The Advanced menu contains parameter values that define how the system behaves on startup. W ar ning! Be cautious in sett ing parameter values in the Advanced menu as any incorrect value may cause the system to malfunction. Press Enter to enter the submenu screen of the parameters shown in the screen below .
97 Processor The Processor submenu displays CP U settings such as type, actual speed, cache size and other CPU related settings. Parameter Description Option Core Frequency Indicates the processor clock speed. System Bus Frequency Indicates the processor front side bus speed.
4 BIOS setup 98 Virtualization Te c h n o l o g y Enables or disables the system to run multiple operating systems and applications in different partition. Disabled Enabled Execute Disable Bit When Enabled, the processor disables code execution when a worm attempts to insert a code in the buffer preventing damage and worm propagation.
99 Processor # Information The screen below appears when you select the Processor #1 or 2 Information menu..
4 BIOS setup 100 Memory The Memory submenu displays the total amount of memory installed, the number of memory modules installed, and the current memory configuration. Parameter Description T otal Memory Indicates the total amount of onboard memory . The memory size is automaticall y detected by BIOS during the POST .
101 Configure Memory RAS and Performance The screen below appears when yo u select the Configure Memory RAS and Performance menu. This submen u allows you to view memory configuration details and configure the memory modules in the server. Configure Memory RAS and Performance Press Enter to access the Conf igure Memory RAS and Performance submenu.
4 BIOS setup 102 Memory MIrroring Possible Indicates whether a mirrored configuration is possible with the current installed memory . If No is displayed, you may need to install more memory to meet the requirements of the selected configuration.
103 A T A Contr oller The A T A Controller submenu lets yo u define the parameter settings related to the hard disk(s). Parameter Description Option Onboard P A T A Controller Enables or disables the integrated parallel A T A controller . Enabled Disabled Onboard SA T A Controller Enables or disables the integrated Serial ATA c o n t r o l l e r.
4 BIOS setup 104 AHCI Mode Enables or disables access to all six SA T A connectors via the AHCI (Advanced Host Controller Interface) Option ROM. AHCI is an interface specification that allows the storage driver to enable advanced SA T A features such as Native Command Queuing and hot plug.
105 Mass Storage The Mass Storage submenu displays the status of the mass storage controller . Parameter Description Option SAS Controller Enables or disables the SAS controller . Enabled Disabled SAS Option ROM If enabled, initializes the the embedded SAS device Option ROM.
4 BIOS setup 106 Serial Port The Serial Port submenu lets you defi ne the parameter settings for the system’ s serial port. Parameter Description Option Serial A Enable Enables or di sables the onboard serial A port. Enabled Disabled Address Set the base I/O address for the serial A port.
107 USB Confguration The USB Configuration submenu allows you specify settings for USB devices. Address Set the base I/O address for the serial B port. 2F8 3E8 2E8 3F8 IRQ Set the interrupt request line for the serial B port. 3 4 Parameter Description Option USB Controller Enables or disables the USB controller .
4 BIOS setup 108 Legacy USB Support Enables or disables the support for legacy USB devices. Enabled Disabled Auto Port 60/64 Emulation Enables or disables the I/O port 60/64h emulation support. This parameter is enabled for complete USB keyboard legacy support for non- USB aware OS.
109 PCI The PCI submenu lets you specify settings that are related to the onboard controllers. enable or di sable the ROM scan of a device installed in the selected PCI slot. It also enables or disables posting of a 16-bit legacy ROM from the plug-in fiber channel card.
4 BIOS setup 110 Onboard NIC ROM Enables or disables both channels of the embedded LAN. Note: If disabled, NIC1 and NIC2 cannot be used to boot the system. Enabled Disabled NIC 1 or 2 MAC Address Indicates the media access control of the system’ s LAN controller .
111 System Acoustic and Performance Configuration The System Acoustic and Performance Configuration submenu lets you set the system fan performance option. Parameter Description Option Set Fan Profile Select the Fan Control Profile that will be used to cool the system.
4 BIOS setup 112 Security The Security menu allows you to safeguard and protect the system from unauthorized use by se tting up access passwords. Parameter Description Option Administrator Password Prevents unauthorized access to the BIOS setup utility .
113 T o set a Administrator/User passwor d 1 Use the up/down keys to highli ght a password parameter (Set Administrator Password or Set User Password) then press Enter . A password box will appear . 2 T ype a password then press Enter . The password may consist of up to seven alphanumeric characters (A-Z, a-z, 0-9).
4 BIOS setup 114 Server Management The Server Management submenu lets you specify the appropriate settings for the system’ s event handling function. The system event log enables you to record and monitor events that occur in the system (eg., system temp erature changes, fan stops, over - temperature, over-voltage, fan failures, etc.
115 Resume on AC Power Loss Defines the mode of operation if a power loss occurs. When set to Stay Off, the system remains off after power shutdown. When set to Last State, the system returns to the state it was prior to the AC power loss. When set to Reset, th e system will turn on after power is restored.
4 BIOS setup 116 Console Redir e ction The Console Redirection submenu lets you enable or disable the console redirection parameters for server management tasks over the serial port.
117 System Information The System Information submenu disp lays basic information about the server unit..
4 BIOS setup 118 Boot Options The Boot Options menu allows you to set the network device priority during system bootup. It also displa ys information about the installed storage devices. Parameter Description Option Boot T imeout Sets the automatic boot time-out value.
119 CD-ROM Order Specifies the boot device priority sequence for available CD drives. Floppy Order Specifies the boot device priority sequence for available FDD. Network Device Order Specifies the boot device priority sequence for available network devices.
4 BIOS setup 120 Network Device # The Network Device # submenu lets you specify the preferred settings for system bootup. Parameter Description Option Network Device # Sets the boot order of the Bootstrap Entry V ector Devices. Network devices are devices which have a bootable Option ROM such as a network card or onboard network controller .
121 Boot Manager The Boot Manager menu lets you set the device priority during system bootup. The server will attempt to boot from the first device on the list. If the first device is not availabl e, it will continue down the list until it reaches an available device.
4 BIOS setup 122 Err or Manager The Error Manager menu lets you view the system POST errors detected by the system..
123 Exit The Exit menu displays the various opt ions to quit from the BIOS setup. Highlight any of the exit options then press Enter . Parameter Description Save Changes and Exit Saves changes made and close the BIOS setup. Discard Changes and Exit Discards changes made and close the BIOS setup.
4 BIOS setup 124 Save as User Default Va l u e s Saves current values to be restored later . Restore User Default Va l u e s Restores previously saved user default values.
125 Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in the flash memory . T o prepare to upgrade th e BIOS, you need to record the current BIOS settings and download the BIOS image file to a temporary folder on your hard drive or a USB flash memory device.
4 BIOS setup 126.
5 T r oubleshooting.
This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
129 T r oubleshooting This chapter helps you identify an d solve problems that might occur while you are using the system. For any issue, first ensure that yo u are using the latest firmware and files. Firmware upgrades include updates for BIOS, the BMC, FRUSDR, and the HSC.
5 T roubleshooting 130 First steps checklist • AC power available at the wall outlet? • Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source.
131 Har dware diagnostic testing This section provides a more deta iled approach to identifying a hardware problem and locating its source. Caution! Before disconnecting any pe ripheral cables from the system, turn off the system and an y external peripheral devices.
5 T roubleshooting 132 Confirming loading of the OS Once the system boots up, the opera ting system prompt appears on the screen. The prompt varies accord ing to the operating system. If the operating system prompt does not appear , see "No Characters Appear on Screen" on page 137.
133 Server boot does not complete POST Do the following: • Make sure the CPU is properly seated. • Check the BIOS release notes to ensure the BIOS installed on the platform supports the stepping and the family of processors currently installed.
5 T roubleshooting 134 ODD tray cannot be ejected. • Insert the tip of a paperclip into the small hole on the ODD drive. Slowly pull the tray out from th e drive until the tray is fully extended then remove the disc. ODD drive cannot read a disc. Do the following: • Make sure you are using the correct type of disc.
135 • Make sure the memory modules have been populated according to the system requirements. External device connected to a USB connector does not work. Do the following: • Reduce the number of external devices connected to a USB hub. • Refer to the documentation that came with the device.
5 T roubleshooting 136 The controller stopped working when an adapter was installed. • Make sure the cable is connected to the port from the onboard network controller . • Make sure the other adapter supp orts shared interrupts and your OS supports shared interrupts.
137 • If other software runs correctly on the system, contact your vendor about the defective software. No characters appear on the screen. Check the following: • Is the keyboard functioning? T est it by turning the “Num Lock” function on and off to make sure the Num Lock light is functioning.
5 T roubleshooting 138 5 If you do not receive a beep code and characters do not appear , the video display monitor or vide o controller may have failed. Contact your service representative or authorized dealer for help. Characters are distorted or incorrect.
139 Err or beep codes BIOS POST err or beep codes The following table lists the POST er ror beep codes. Prior to system video initialization, BIOS uses these beep codes to inform you of error conditions. The beep code occurs only when a critical error occurs or when the BIOS fails to boot to the operating system.
5 T roubleshooting 140 T r oubleshooting BIOS POST error beep codes The following table lists the possible beep codes thay may occur while using the system and is followed by solutions to the situation. Number of beeps T roubleshooting action 1, 2, or 3 • Make sure the memory modules are properly seated on the DIMM slots.
141 ARMC/3 module err or beep codes In addition to the beep codes above, additional beep codes are provided if an ARMC/3 module is installed. The management modules provide the following additional beep codes. Beep Code Reason for the beeps and action to take 1 Control panel CMOS clear has been initiated.
5 T roubleshooting 142 Diagnostic POST code LEDs During the system boot process, BI OS executes a number of platform configuration processes, each of wh ich is assigned a specific hex code number . As each configuration routine is started, BIOS will display the given POST code to the diagnostic PO ST code LEDs found on the rear of the mainboard.
143 0x13h OFF OFF G A SMM initialization Chipset 0x21h OFF OFF R G Initializing a chipset component Memory 0x22h OFF OFF A OFF Reading configuration data from memory (SPD on DIMM) 0x23h OFF OFF A G De.
5 T roubleshooting 144 A T A / A T API / SA T A 0x5Ah G R G R Resetting P A T A / SA T A bus and all devices 0x5Bh G R G A Reserved for A T A SMBUS 0x5Ch G A OFF R Resetting SMBUS 0x5Dh G A OFF A Rese.
145 0x9Bh A OFF G A Enabling the mouse Fixed Media 0xB0h R OFF R R Resetting fixed media device 0xB1h R OFF R A Disabling fixed media device 0xB2h R OFF A R Detecting presence of a fixed media device (IDE hard drive detection, etc.
5 T roubleshooting 146 0xDB A R G A T rying boot device selection 0xDC A A OFF R T rying boot device selection 0xDE A A G R T rying boot device selection 0xDF A A G A T rying boot device selection Pre.
147 0 x F 8 h A RRRO p e r a t i n g s y s t e m h a s r e q u e s t e d E F I to close boot services (Exit Boot Services has been called) 0xF9h A R R A Operating system has switched to virtual addres.
5 T roubleshooting 148.
Appendix A: Acer Altos R520 rack installation guide.
This appendix shows you how to set up the Acer Altos R520 server in a rack mount configuration..
151 Setting up the system rack Important! Observe the electrostatic discharge (ESD) precautions indicated on page 39 when perfo ming the follow ing procedures. Do not attempt the procedures desc ribed in the following sections unless you are a qua lified technician.
Appendix A: Acer Altos R 520 rack installation guide 152 • Elevated operating ambient temperature The maximum operating temperature of the system is 35 °C (95°F). Careful consideration should be gi ven to installing the system in an environment compatible with the 35 °C (95°F) maximum ambient temperature.
153 System rack installation The Acer Altos R520 server should be mounted into a rack. A tool-less rack rail and CMA (cable management arm) kit is available for installing system to a rack cabinet. The figure below shows the server in a rack-mount position.
Appendix A: Acer Altos R 520 rack installation guide 154 V ertical mounting hole pattern The four vertical rails of the sy stem rack contain mounting holes arranged in a manner shown in the figure below: The system occupies 1U in the ra ck. Count the U positions and hole numbers from the bottom up.
155 Installing the system into the rack Caution! T o minimize the chances of injuries, make sure that two or more people help in installing the server . T o install the system into a four -post rack 1 Remove the inner rails from the mounting rails. (1) Extend the inner rail from the mounting rail until the rail release latch clicks.
Appendix A: Acer Altos R 520 rack installation guide 156 (3) Do the same thing to the other mounting rail. Caution! T o avoid personal injury , care should be taken when pressing the inner rail release latches and sliding the component into the rack. 2 Attach the inner rails to both sides of the server .
157 3 Install the mounting rails to the rack posts. (1) Determine the vertical position in the rack. Refer to “V ertical mounting hole pattern” on page 154 for more information. (2) Align and insert the mounting rails into the rack posts’ mounting holes (A) .
Appendix A: Acer Altos R 520 rack installation guide 158 (6) Fully extend the mounting rails on the rack..
159 4 Install the server into the rack. Caution! T o avoid personal injury , ca re should be taken when pressing the inner rail release la tches and sliding the component into the rack. (1) Carefully align the inner rails attached to the server with the fully extended mounting rails on the rack.
Appendix A: Acer Altos R 520 rack installation guide 160 5 Attach the CMA (cable management arm) to the rear of the server . The CMA allows you to tie-wrap al l cables to and from the system. As you slide the system in and out of the rack, the CMA collapses and extends, keeping the cables untangled and attached to the system.
161 (6) Connect the power , peripheral and networking cables into their appropriate ports. Refer to “Connecting periphera ls” on page 32 for detailed instructions.
Appendix A: Acer Altos R 520 rack installation guide 162.
Appendix B: RAID configuration.
This appendix gives an overview of the dif ferent RAID configuration that you can use to configure RAID settings for the system hard drives..
165 Configuring integrated SAS RAID This section briefly shows how to create RAID volume with integrated SAS RAID when the hardware RAID components: RAID activation key and RAID cache, are installed. Load BIOS default setting 1 Power on the server to start the sy stem POST (Power On Self T est) process.
Appendix B: RAID configuration 166 5 Select the RAID Level you want to configure. Create the logical volume by specify the size at Select Size and click on Accept to create the logical volume. 6 The RAID volume is created, click on Accept and Ye s to save the configuration.
167 Configuring the integrated SAS SW RAID This section briefly shows how to cr eate RAID 1 (mirror) volume with integrated SAS SW RAID function. Load BIOS default setting 1 Power on the server to start the system POST (Power On Self T est) process. During boot up, press F2 to enter the BIOS setup screen.
Appendix B: RAID configuration 168 2S e l e c t New Configuration from the Configuration menu and select Ye s to continue. An array selection menu displays the devices connected to the current controller . 3 Press the arrow keys to choose sp ecific physical drives and press spacebar to associate the selected drive with the current array .
169 Configuring the onboar d SA T A RAID This section briefly shows how to cr eate RAID 1 (mirror) volume with onboard SA T A RAID function. Load BIOS default setting 1 Power on the server to start the system POST (Power On Self T est) process. During boot up, press F2 to enter the BIOS setup screen.
Appendix B: RAID configuration 170 2S e l e c t New Configuration from the Configuration menu and select Ye s to continue. An array selection menu displays the devices connected to the current controller . 3 Press the arrow keys to choose sp ecific physical drives and press spacebar to associate the selected drive with the current array .
171 Index A ARMC/3 module installing 80 removing 79 specifications 5 B BIOS menus Advanced 96 ATA Controller 103 Mass Storage 105 Memory 100 Configure Memory RAS and Performance 101 PCI 109 Processor .
172 N NIC module installing 81 removing 79 O opening the system 41 installing the front bezel 42 installing the top cover 44 removing the front bezel 41 removing the top cover 43 optical drive install.
173 system jumpers 27 system memory reconfiguring 75 system tour 1 system upgrade 37 ESD precautions 39 installation precautions 39 post-installation instructions 40 preinstallation instructions 39 T .
174.
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