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User ’ s Guide Please read before using telephone. EV4500 UG combined v52 in PDF order 101005.qxd 10/10/2005 4:53 PM Page 1.
Getting St arted Congratulations! Y ou’ve purchased a TMC EPIC System Intercom Speakerphone that meets the highest st andards for quality and convenience in the Small Office/Home Of fice environment. T o get the most from your system, please take time to read this guide thoroughly .
ii The TMC EPIC System Intercom Speakerphone is designed for easy installation in your home or office. However , it is important that you follow these few simple guidelines: - T ake a few minutes to read this manual so that you thoroughly understand the instructions to be followed for proper installation of your EPIC System phones.
iii Getting St arted Import ant Notes for DSL users: If you are a DSL customer , you may experience interference with the advanced system features of your TMC telephone. Certain features of this telephone work by sending a dat a or intercom signal over Line 1.
iv Getting St arted This p age intentionally left blank EV4500 UG combined v52 in PDF order 101005.qxd 10/10/2005 4:53 PM Page 5.
Optional Accessories T o order an accessory or get the name of the TMC Dealer nearest you, call toll-free 1-800-TMC-1638. v The External Feature Module is an exciting addition to the EPIC System. It offers ONE of the following fea- tures, which you decide by setting switches on the mod- ule itself.
Getting S t arted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Location of Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Inst alling Y our System . . . . .
vii T able of Content s Operating Y our System (Continued) Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 T ransferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
T able of Content s Answering System Setting Up and Operating Y our T elephone’ s Answering System . . . . . . . . . . 58-71 Answering System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 T urning your Answering System On/Off .
ix T able of Content s Answering System Advanced Auto Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80-89 Using Additional Auto Attendant OGMs . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Setting Sep arate Auto Attendant OGMs for Different Lines .
T able of Content s Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-1 19 Using Other T elephones with your EPIC T elephone . . . . . . . . . . . . . . . . . . 100 Using the Data/Fax Jack . . .
Location of Controls xi SPEAKER Button and Indicator (pp. 25, 50-56) Microphone (pp. 25, 50-56) VOLUME Control Buttons (p. 23) MUTE Button and Indicator (p. 36) HEADSET Button and Indicator (p. 42) HOLD Button (p. 27) REDIAL Button (p. 26) P AGE Button (pp.
xii Location of Controls LEFT ARROW Button (pp. 32-33, 46-47) DELETE Button (pp. 25, 32-33) RIGHT ARROW Button (pp. 32-33, 46-47) DIAL Button (pp. 32-33, 46-47) CALLER ID Button (pp. 32-33) LOWER Button (p. 45) FLASH Button (pp. 35, 48) Battery Compartment (p.
Step 1: Identify Y our Existing Wiring System In order for you to properly connect your EPIC System to an existing wiring sys- tem, it is important that you underst and its configuration.
Step 1: Identify Y our Existing Wiring System (Continued) Label the jacks at each location. Identify and label the jacks at each location to avoid the possibility of improperly connecting any of the lines to the telephones. T o do so, write the line number(s) directly on each jack plate with a felt-tip pen.
Inst alling Y our System Step 2: Plan Y our Inst allation Up to 16 Epic System telephones may be connected to form your office/home configuration. Each phone must be assigned a different st ation number , from 1 1 to 26. IMPORT ANT : Each Epic System telephone must be connected to the same Line 1 telephone number for proper operation.
Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnected Shared Private L2Aux1 Unconnec.
Step 3: Inst all Desk/T able T op Phones Inst alling Y our System 1 Connect First Line Cord Connect one end of a long telephone line cord to the jack on the bottom of the telephone labeled L1/L2.
Step 3: Inst all Desk/T able T op Phones (Continued) 5 3 Connect Handset Plug either end of the coiled handset cord into the handset and the other end into the jack on the side of the telephone. Place the handset in the cradle. 4 Connect Power Cord Plug the AC power cord into the adapter jack on the bottom of the telephone.
Step 4: Inst all W all Mounted Phones 6 1 Connect Cords to T elephone If the wall jack is labeled Lines 1 & 2, connect the short telephone line cord to the jack on the telephone labeled L1/L2. If the wall jack is labeled Lines 3 & 4, connect the short cord to the jack on the telephone labeled L3/L4.
Step 4: Inst all W all Mounted Phones (Continued) 7 5 Assign a St ation Number Refer to page 8 for det ailed instructions on assigning a station number . 6 Inst all Batteries (Optional) It is not necessary for you to install batteries in your Epic telephone for it to function normally .
8 Until a telephone is assigned a station number , the telephone will not operate, and the display will read “S tation #??”. T o assign this telephone a station number , simply press the soft key under CHANGE repeatedly until the desired station number is displayed.
V erifying Proper Inst allation The following procedure should be used at each telephone to verify proper instal- lation. Also use this procedure any time you are experiencing difficulty , to test system configuration and identify possible system connection errors.
Setting Up Y our System Setting Up Y our System At A Glance The following must be done at each st ation : Program St ation Number Assignment Automatic Line Selection Set Distinctive Ringing T oll Rest.
11 Setting Up Y our System Setting Up Y our System At A Glance (Continued) The following must be done at S t ation #1 1: Program Set T oll Restriction Access Code Set System Call Privacy On/Off T one .
12 Setting Up Y our System Setting Automatic Line Selection T o choose which line will be automatically selected: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until ”Auto Seize” appears in the display .
Setting Distinctive Ringing Setting Up Y our System T o assign distinctive rings to one or more lines: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until ”Distinctive Ring” appears in the display , and then press ENTER The display will show the distinctive ring setting for Line 1.
Setting Up Y our System T o set the system’ s toll restric- tion access code: At S t ation #1 1: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “T oll Restriction” appears in the display , and then press ENTER.
Setting Up Y our System T o set the restricted numbers at a p articular telephone: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “T oll Restriction” appears in the display , and then press ENTER.
16 Setting Up T oll Restriction (Continued) Setting Up Y our System T o completely restrict specific lines at a telephone: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “T oll Restriction” appears in the display , and then press ENTER.
Setting Up Y our System T o set the allowed numbers at a p articular telephone: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “T oll Restriction” appears in the display , and then press ENTER.
Setting Up Y our System T o set system call privacy on/off: At S t ation #1 1: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Advanced Setting” appears in the display , and then press ENTER.
T o program: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until ”Line Connections” appears in the display , and then press ENTER. The display will show the current line connection setting for Line 2.
Operating Y our System Y our EPIC telephone can be placed on a desk or mounted on a wall. If you would like to wall mount your tele- phone, please refer to the instructions on page 6.
Operating Y our System Indicator Light Description Off Line is free On steady (red) Line is in use at another station On steady (green) Line is in use at your station On steady (orange) Line is reserv.
Operating Y our System T o choose how each line will ring: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeat- edly , until “Ringer Settings” appears in the display , and then press ENTER. 3 The display will show the current ringer setting for Line 1.
T o adjust the ringer volume: While the phone is on-hook and idle: 1 Press the up and down VOLUME buttons to set desired ringer volume. With each press, the phone will ring once at the new volume. T o adjust the handset volume: While using the handset: 1 Listen to dial tone or voice.
Operating Y our System 24 T o set your system to T one or Pulse Dialing: At S t ation #1 1: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Advanced Setting” appears in the display , and then press ENTER.
T o make and answer calls using the handset: 1 Lift the handset. If you wish to override automatic line selection, press desired LINE button before lifting the handset. 2 Replace the handset in the cradle to hang up. T o make and answer calls using the speakerphone: 1 Press the SPEAKER button to acti- vate the speakerphone.
Operating Y our System 26 T o redial the last phone num- ber you dialed: 1 Go off-hook, either by lif ting the handset, pressing SPEAKER, press- ing HEADSET , or by pressing the desired LINE button. 2 Press REDIAL. T o redial any of the last five phone numbers you dialed: 1 While the phone is on-hook and idle, press REDIAL.
Operating Y our System 27 T o put an out side call on hold: 1 Press HOLD. 2 T o take the call off hold, press the line button of the line on hold. Note: Once a call is on hold, it can be taken of f hold by any EPIC telephone. While a caller is on hold, you can replace the handset without disconnecting the call.
Operating Y our System 28 T o make a call on another line: 1 Press HOLD to place the first call on hold. 2 Press another LINE button to make a call on that line. 3 Press the LINE button of the first call at any time to return to the first call. T o answer a call ringing on another line: 1 Press HOLD to place the first call on hold.
Operating Y our System T o conference two out side calls: 1 Make or answer a call. 2 Press HOLD . 3 Make or answer a call on another line. 4 When the second call is connected, press the CONFERENCE button. The lines are immediately confer- enced. 5 T o end a conference call, hang up.
Operating Y our System T o transfer a call af ter first announcing it to the other st a- tion: 1 Place an intercom call to the desired station. The outside call is automati- cally placed on hold. 2 W ait for an answer . Announce that you are transferring the call.
Operating Y our System T o use the transfer ring: 1 Press TRANSFER twice. All the other phones will now ring with the transfer ring. T o use one of eight personal rings: 1 Press TRANSFER and then the desired dial pad number buttons (from 31-38). All the other phones will now ring with the personal ring represented by that number .
Operating Y our System Using Caller ID T o view numbers in the caller list: 1 Press the CALLER ID button. 2 Use the right and left arrow buttons under the display to view the caller list. T o see the caller ID informa- tion of an incoming call: The caller ID information will be dis- played automatically , with no need to press the CALLER ID button.
Operating Y our System Using Caller ID (Continued) T o dial a number in the caller list: 1 Follow the instructions on the previous page for viewing the caller list. 2 Lift your handset, or press DIAL, or SPEAKER, or HEADSET , or a LINE but- ton when the desired number is dis- played.
Operating Y our System Using T elephone Comp any V oice Mail T o use your MSG lamp to indi- cate voice mail messages: 1 Subscribe to voice mail service from your local T elephone Company . 2 Follow the instructions at right to set your voice mail detector to the proper line.
Operating Y our System Using Flash 1 Press FLASH instead of the switch- hook when using custom calling services or when activating certain Centrex or PBX features. Press the FLASH button instead of pressing the switchhook to activate services such as Call W aiting or 3-W ay Calling, or to activate certain PBX or Centrex features.
Using Mute Operating Y our System T o turn mute on/off during a call: 1 Press MUTE. - The MUTE indicator turns ON. 2 Press MUTE again to cancel MUTE. - The MUTE indicator turns OFF . The Mute feature allows you to turn off your tele- phone’s microphone so that the other p arty can- not hear you.
Operating Y our System Using Do Not Disturb (DND) T o activate Do Not Disturb: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Don’t Dsturb:OFF” appears in the display . 3 Press the soft key under CHANGE.
Operating Y our System Using Line Reserve T o reserve a line that is cur- rently being used: While the phone is on-hook and idle: 1 Press HOLD. 2 Press the desired LINE button. - The line indicator will turn from red to orange. T o cancel Line Reserve: 1 Press the LINE button again.
Operating Y our System 39 The Call Privacy feature prevents people at other stations from joining or listening to your conversation unless you conference them to the line or release the call privacy during the call.
T o temporarily turn off toll restriction at a restricted telephone: 1 Press HOLD. 2 Enter the 4 digit toll restriction access code which was set at S tation #1 1. If no code was set, the access code is the initial number set at the factory , which is “1234”.
Using the Call T imer Operating Y our System T o view the elap sed time dur- ing your call: Simply view the display , which will auto- matically display the elapsed time dur- ing a call. T o rest art the timer from zero: Press the left arrow (<)button, which is found directly below the display .
Using a Headset With Y our EPIC T elephone T o make and answer a call using the headset: 1 Press the HEADSET button to acti- vate the headset. If you wish to override automatic line selection, you may press the desired Line button before pressing the HEADSET button.
Operating Y our System 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Time/Date Set” appears in the display , and then press ENTER. The display will show the currently set time. 3 Press the soft key under CHANGE, then enter the time as instructed in the display .
Memory Dialing Memory Features Y our EPIC telephone can store up to 56 of your most often dialed numbers in its memory . - 3 numbers into Upper Memory locations, which you can dial at the touch of a m.
Memory Dialing Using Memory Dial T o store a memory dial num- ber: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under MEM.
Memory Dialing T o store a personal directory dial number: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under MEM. - The display will read “Select Location” 3 Press the “ # ” button. - The display will read “ Empty Location,” or indicate that your personal directory is full.
Memory Dialing Using Shared Directory Dial T o store a shared directory dial number: At S t ation #1 1: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under MEM. - The display will read “Select Location” 3 Press the “ * ” button.
Memory Dialing Storing a hyphen into memory: Y ou can store hyphens in your memory dial numbers for easy reading. T o insert a hyphen into a number you are storing, press P AGE.
Storing one of the last five numbers dialed into memory: T o store a redial number into memory , follow the instructions for entering a number into memory , except simply press REDIAL instead of manually dialing a number . Y ou may then press the soft key under SCROLL to scroll through the last five numbers dialed.
T o intercom another station: 1 Press the INTERCOM button, then dial the two-digit station number of the station you wish to intercom. 2 T o end the conversation, hang up or press the SPEAKER button. T o intercom another station while you are on an out side call: 1 Press the INTERCOM button.
Intercom Operation 51 T o answer an intercom call: A If your phone is set to INTERCOM RING: Press the SPEAKER button or lift the handset and begin talking. B If your phone is set to INTERCOM VOICE: Y ou will hear one ring, then an alert tone followed by the caller ’s voice.
52 Intercom Operation T o p age another st ation: 1 Press P AGE. 2 Dial the two-digit station number of the station you wish to p age. 3 After you hear the p aging tone, speak towards the telephone or lift the handset and make your announcement. T o make an All Page: 1 Press the P AGE button twice.
Intercom Operation 53 T o answer a p age directed to your st ation or an All Page: 1 Lift the handset or press the SPEAKER or HEADSET button, or press the flashing INTERCOM but- ton. 2 Replace the handset in the cradle or press the SPEAKER or HEADSET button to hang up.
54 T o choose how your phone will respond to intercom calls: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Intercom Prefs” appears in the display , and then press ENTER. The display will show the current intercom setting.
T o make an off hook voice announcement: 1 Make an intercom call to another ext. that is busy on an outside call. 2 After you hear the confirming tone, you may make your announcement and your voice will be heard through the speaker at the called station.
Intercom Operation 56 T o monitor a room through the speakerphone of another st a- tion: 1 Place an intercom call to telephone you wish to monitor . 2 Press MUTE if you want to prevent sounds in your room from being heard at the monitored phone. 3 T o end monitoring, hang up the handset or press SPEAKER.
Intercom Operation Naming St ations T o Name a St ation in Y our Epic System: At S t ation #1 1: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “S tation Naming” appears in the display , and then press ENTER.
58 Answering System Setting Up and Operating Y our T elephone’s Answering System Answering System Overview The answering system can store approximately 35 minutes of incoming mes- sages, memos and OGMs.
Answering System Setting Up and Operating Y our T elephone’s Answering System T urning your Answering System On/Off T o turn your answering sys- tem on/off: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . The display will show the current Answering System setting.
60 Recording your OGM T o record your OGM: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT . - The display will read “ OGM Setup .” 4 Press the soft key under ENTER . - The display will read “ Ans OGM .
61 Reviewing your OGM Y ou may review your OGM at any time. T o do this, follow the steps 1-4 on the previous page for recording your OGM. Then press the sof t key under PLA Y to review your OGM. Erasing your OGM T o erase your OGM, follow the instructions on the previous page for recording your OGM.
Listening to your Messages Play messages Press ] . The display will indicate how many new and how many saved messages are currently stored in the answering system. The voice will announce “Y ou have xx new messages and xx saved messages. First new message.
63 Listening to your Messages (Continued) Jump forward During message playback, press f to jump forward 2 seconds in the current message If you wish you may press f repeatedly to go to the next message This feature is useful for skipping unimportant p arts of messages.
64 Changing Playback Speed T o change playback speed: 1 Press } to slow down message playback. 2 Press } again at any time to resume normal playback speed. During message playback, press } to slow down message playback. Press } again to return to normal play- back speed.
65 Erasing messages T o erase a message: 1 While listening to the message, press E . The voice will say “Erased” as a confirmation that the message is erased. T o erase all messages: 1 During message playback, press E and keep it depressed for 5 seconds, until you hear the voice say “All Messages Erased.
66 Setting your T elephone’ s Pickup Delay T o set your telephone’ s pickup delay: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT repeatedly , until “ Pickup Delay ” appears in the display , and then press the soft key under ENTER .
Recording a Memo or Conversation T o record a memo or conver- sation: 1 Press x . - Its LED will turn on to indicate that the phone is recording. 2 Press . at any time to end the recording - The LED will turn of f. Recording a Memo While the telephone is idle, you may record a memo which will be saved along with the new messages for later playback.
68 Screening Calls T o turn Call Screening on/off: 1 Press b to turn on the Call Screening feature. - The SCREEN CALLS indicator will turn ON. 2 Press b again at any time to cancel the Call Screening feature. - The SCREEN CALLS indicator will turn OFF .
69 Setting T oll Saver On/Off T o set T oll Saver on/off: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT repeatedly , until ” Toll Saver ” appears in the display , along with the current setting.
70 Setting Message Length T o set Message Length: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT repeatedly , until ” Message Length ” appears in the display , and then press the soft key under ENTER .
71 Setting New Message Beep On/Off T o set New Message Beep On/Off: 1 Press P . - The display will read “Program...” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT repeatedly , until ” New Msg Beep ” appears in the display , along with the current setting.
72 Auto Attendant Overview Answering System Setting Up and Operating a T elephone as an Auto Attendant If you wish you may set this phone as an Auto Attendant for your system. A phone set as an auto attendant will answer incoming calls and transfer them to other extensions in the system.
73 Auto Attendant Overview (Continued) Answering System Setting Up and Operating a T elephone as an Auto Attendant Auto Attendant Sequence for Callers When you set this phone as an Auto Attendant, it will automatically pick up a ringing line after the delay you have chosen (see “Setting Auto Attendant Pickup Delay on page 77).
74 Setting your T elephone as an Auto Attendant T o set your telephone as an Auto Attendant: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . The display will show the current Answering System setting. 3 Press the soft key under CHANGE repeatedly , until “ Ans System:AA ” is displayed.
75 Recording your Auto Attendant Day , Night and Zero-Out OGMs T o record your Auto Attendant Day , Night and Zero-Out OGMs: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT . - The display will read “ OGM Setup .
76 Reviewing, Erasing or Changing an Auto Attendant OGM T o review an Auto Attendant OGM: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT . - The display will read “ OGM Setup .
77 Setting the Auto Attendant Pickup Delay T o set the Auto Attendant Pickup Delay: 1 Press P . - The display will read “Program...” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT repeatedly , until ” AA Delay ” appears in the display , along with the current setting.
78 Setting the Auto Attendant Day and Night Times T o set the Auto Attendant Day and Night Times: 1 Press P . - The display will read “Program...” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT repeatedly , until ” Night Timer Set ” appears in the display , then press the soft key under ENTER .
79 Setting More than One Phone as an Auto Attendant T o set more than one phone as an Auto Attendant: 1 Follow the instructions on page 74 for setting the additional phone as an Auto Attendant.
80 Using Additional Auto Attendant OGMs T o record additional Auto Attendant OGMs: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT until “ Advanced Setting ” appears in the display , and then press the soft key under ENTER .
81 Setting Sep arate Auto Attendant OGMs for Different Lines T o set sep arate Auto Attendant OGMs for different lines: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT until “ Advanced Setting ” appears in the display , and then press the soft key under ENTER .
82 T urning the Auto Attendant Off on One or More Lines T o turn off the Auto Attendant on one or more lines: 1 Follow the instructions on the previ- ous page for setting sep arate Auto Attendant OGMs for different lines. 2 For step number 6, set any of the desired lines to “ OFF .
83 Choosing the Zero-Out Action T o choose the Zero-Out Action: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT until “ Advanced Setting ” appears in the display , and then press the soft key under ENTER .
84 Using your System’ s All T ransfer Feature with the Auto Attendant T o use your system’ s All T ransfer Feature with the Auto Attendant: 1 Follow the instructions on page 75 for recording your Auto Attendant OGM. Include instructions such as “Press 31 for Sales, 32 for Marketing, 33 for Customer Support.
85 Pressing “#” to Leave a Message at the Auto Attendant T o allow users to press “#” to leave a message at the auto attendant: 1 Follow the instructions on page 75 for recording your Auto Attendant OGM. Be sure to include a phrase such as “T o leave a message in the general mailbox, please press the “#” button.
86 Repeating an Auto Attendant OGM T o repeat an Auto Attendant OGM: 1 While listening to an Auto Attendant OGM, the caller can press the corre- sponding number again to repeat the OGM from the beginning. T o repeat the main menu: 1 While listening to an Auto Attendant OGM, the caller can press “9” to repeat the main menu.
87 Setting the Night Message On/Off by Line T o set the Night Message On/Off by Line: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT until “ Advanced Setting ” appears in the display , and then press the soft key under ENTER .
T ransferring Direct to V oice Mail T o transfer direct to voice mail: 1 While listening to the Auto Attendant OGM, the caller may dial “8” fol- lowed by the desired extension number to transfer directly into that extension’s voice mail.
Answering System Advanced Auto Attendant Features Summary of Auto Attendant Actions The following table summarizes the possible digit s the caller might press during an Auto Attendant message, along with the associated Auto Attendant response.
90 Setting your Remote Code T o set your remote code: 1 Press P . - The display will read “Program...” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT repeatedly , until ” Remote Code:**** ” appears in the display .
91 Connecting with the Answering System T o connect with the answering system: 1 Dial your telephone number . 2 When the outgoing message start s playing, dial the 4-digit remote code. Note: If you wish to connect to another phone in the system, dial its extension number when the auto attendant answers.
Exp anding the Epic System 92 S tation Number S tn. 1 1 S tn. 12 S tn. 13 S tn. 14 Line 1 Shared Shared Shared Shared Line 2 Shared Shared Shared Shared Line 3 Shared Shared Shared Shared Line 4 Shared Shared Shared Shared User ’s Name Michael Helen Sarah Adam S tation Number S tn.
Exp anding the Epic System 93 IMPORT ANT NOTE If you plan to connect any private or auxiliary lines to your system, please refer to the worksheet on page 3, and use it as a guide as you connect the telephone lines to your Epic telephones.
Using Centrex With Y our EPIC T elephone Centrex Operation T o set up a private Centrex line at your telephone: 1 Connect the desired private Centrex line to your telephone.
Centrex Operation Storing the Centrex Prefix T o store the Centrex prefix: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Centrex Prefix” appears in the display , then press ENTER.
Centrex Operation Setting up a T elephone as a Centrex Console 96 T o set up a telephone as a Centrex console: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Centrex Console” appears in the display , and then press ENTER.
Centrex Operation Setting a T elephone to Ring a Centrex Console T o set up a telephone to ring a Centrex console: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Ring Console” appears in the display , and then press ENTER.
98 Centrex Operation Using Centrex Auto Attendant Setting Centrex T ransfer On/Off: 1 Press P . - The display will read “ Program... ” 2 Press the soft key under ANSW . 3 Press the soft key under NEXT until “ Advanced Setting ” appears in the display , and then press the soft key under ENTER .
99 Centrex Operation Storing the Dial Prefix T o store the Dial prefix: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Dial Prefix” appears in the display , and then press ENTER. The display will show the current Dial Prefix setting.
Using Other T elephones W ith Y our EPIC T elephone Additional Information Using other EPIC intercom telephones Y our EPIC telephone is fully compatible with other EPIC intercom phones from TMC . Y ou may mix and match basic, voice mail, and cordless versions as well as mixing and matching EPIC tele- phones with different numbers of lines.
Using the Dat a/Fax Jack Additional Information 101 T o connect a modem or a fax machine to your Epic phone: 1 Simply plug your modem or fax machine into the data/fax jack on the side of the telephone.
External Feature Module set as a Music On Hold Adapter 1 Install External Feature Module. 2 Follow the instructions to set it as a Music on Hold Adapter . 3 Connect a radio or continuous loop recording to the Adapter . External Feature Module set as an External Paging Adapter 1 Install External Feature Module.
Additional Information Y ou may connect up to four Door Intercom Adapters to your EPIC system. Connect each one to a separate door intercom speaker and assign each a different st ation number from 23 to 26 (Follow the instructions supplied with the adapter).
Setting Line Buttons to Auto Seize Speakerphone/Headset T o choose whether the Speakerphone or Headset will be automatically seized when you press a LINE button: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until ”Line But” appears in the display , along with the current setting.
105 Locking St ation Assignment s T o lock your telephone’ s sta- tion assignment: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Advanced Setting” appears in the display , and then press ENTER.
1 Make sure the AC cord remains attached to the telephone and to an electrical outlet. 2 T urn the telephone over . 3 Remove desk pedestal/wall mount bracket if attached. 4 Remove battery door cover by using the tip of a ball-point pen, or paper clip, or similar object to release the battery door tab.
Adjusting Held Call Reminder Additional Information 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Hold Remind” appears in the display . The display will show the currently set held call reminder time.
Adjusting Auto Hold Drop Time Additional Information 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until ”Advanced Setting” appears in the display , and then press ENTER.
Adjusting Flash Length Additional Information 109 Y our EPIC telephone is factory-set to have a flash length of 700 milliseconds, which is appro- priate for most environments. However , if your installation requires a longer or shorter flash length, you may change the length to 100 mil- liseconds, 300 milliseconds, or 1 second.
11 0 T o erase all the feature settings stored at a par- ticular station and return that telephone to it s original factory settings, follow these steps. Note that when you erase all feature settings at a particular st ation, you do not erase the memo- ry dial or the shared directory dial numbers that may be stored in this station.
Setting the Loop V olt age Detector T o set your telephone’ s loop volt age detector: 1 Press PROGRAM. - The display will read “Program...” 2 Press the soft key under NEXT repeatedly , until “Advanced Setting” appears in the display , and then press ENTER.
Additional Information T roubleshooting Guide 11 2 If you are having difficulty with your EPIC telephone, DO NOT RETURN IT! Y ou may find your problem and solution listed below . If not, call TMC’ s toll-free customer support line at 1-800-TMC-1638, and an expert will walk you through your problem.
Solution Problem Additional Information T roubleshooting Guide (Continued) 11 3 The intercom does not work OR The telephone does not indi- cate the status of the other EPIC phones in the system OR There is a delay in getting dial tone. There is crosstalk or other interference on the line.
Solution Problem Additional Information T roubleshooting Guide (Continued) 11 4 The telephone remains on hold after the call is picked up at another telephone. The line LED flashes when a call comes in, but the tele- phone does not ring. Some telephones do not ring.
Solution Problem Additional Information T roubleshooting Guide (Continued) 11 5 Other problems. Make sure that you have followed all of the instructions in this User ’s Guide.
Additional Information This equipment complies with Part 68 of the FCC rules. On the base of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence num- ber (REN) for this equipment. If requested, this information must be provided to the telephone company .
This equipment is capable of providing users access to interst ate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the T elephone Operator Consumers Act of 1990.
TWO-YEAR LIMITED W ARRANTY We urge you to complete the W arranty Registration Form enclosed with your product and send it in. This will enable you receive future updates and product information from TMC . What does your warranty cover? Any defect in material or workmanship.
11 9 Additional Information - Product purchased or serviced outside the U.S. We do not warrant your TMC product s to be compatible with any p articular telephone equip- ment or party line, key telephone systems, or more sophisticated customer premises switching systems.
Index 120 < , 32-33, 46-47 > , 32-33, 46-47 AA Day OGM, AA Night OGM and AA Zero- Out OGM , 75-76 AA Delay , 77 AA OGM2-8 , 80-81 Access Code , 14 Accessories, v , 102-103 Additional Auto Attend.
121 Installation - identifying existing wiring, 1 - planning your installation, 2-3 - installing desk/t able phones, 4-5 - installing wall mounted phones, 6-7 - assigning station numbers, 8 - verifyin.
122 x , 67 r , 26, 49 Remote Code, 90-91 Remote Commands, 91 R , 62 Resetting Y our Phone, 11 5 Restricting Y our Phone, 14-17 Ring Centrex Console, 97 Ringer Settings , 22 Room Monitoring, 56 Safety .
TMC Corporation 2540 Route 130, Unit 1 17 Cranbury , NJ 08512 (609) 860-1830 T oll-free 1-800-TMC-1638 Fax (609) 860-8980 www .tmccorporation.com ©2005 TMC Corporation Printed in China LIBxxxYY Rev 1.2 TMC EV4500 092005 EV4500 UG combined v52 in PDF order 101005.
Een belangrijk punt na aankoop van elk apparaat TMC EV4500 (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen TMC EV4500 heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens TMC EV4500 vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding TMC EV4500 leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over TMC EV4500 krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
In een situatie waarin je al een beziter van TMC EV4500 bent, maar toch heb je de instructies niet gelezen, moet je het doen voor de hierboven beschreven redenen. Je zult dan weten of je goed de alle beschikbare functies heb gebruikt, en of je fouten heb gemaakt die het leven van de TMC EV4500 kunnen verkorten.
Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met TMC EV4500 . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
