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ICC INDUSTRIAL CONTROL COMMUNICATIONS, INC. Madison Office Houston Office 1600 Aspen Commons, Suite 210 12300 Dundee Court, Suite 212 Middleton, WI USA 53562-4720 Cypress, TX USA 77429-8364 Tel: [608] 831-1255 Fax: [608] 831-2045 http ://www. icc desi gns .
1 ICC A SD-G9ETH Multiprotocol Ethernet Interface User's Manual Part Number 10639-2.100-000 Printed in U.S.A. ©2007-2008 Industrial Control Communications, Inc. All rights reserved N OTICE T O U SERS Industrial Control Communications, Inc. reserves the right to make changes and improvements to its products without providing notice.
2 ICC Usage Precautions • Please use the interface only w hen the ambient tem perature of the environment into which the unit is installed is within the follow ing specified temper ature limits: Ope.
3 ICC TABLE OF CONTENTS 1. Introducti on ...................................................................................6 2. Features .........................................................................................7 3. Precautions and Sp ecificati ons .
4 ICC 10.4.5 Parameter List Filt er ................................................................... 29 10.4.6 Radix Sele ction ........................................................................... 29 10.5 Profinet Tab........................
5 ICC 13. Protocol-Specific Information ...............................................61 13.1 Modbus/T CP....................................................................................... 61 13.1.1 Overvi ew .....................................
6 ICC 1. Intr oduction Congratulations on your purchase of t he ICC Multiprotocol Ethernet Interface for the Toshiba G9, H9, Q9 and VFAS1 families of Adjustable Speed Drives (ASDs).
7 ICC 2. Fe at u r e s Ethernet Port IEEE 802.3 10/100BaseT Ethernet comp liant. Shielded RJ45 connector accepts standard CAT5-type 8-conductor unshielded twisted-pair (UTP) patch cables.
8 ICC Field-Upgradeable As new firmw are becomes available, t he interface can be upgraded in the field by the end-user. Refer to se ction 12 for more information. EtherNet/IP Data Access Options The EtherNet/IP protocol provides a ccess to inverter data via explicit messaging, user-defined I/O assembly instances, and the ODVA AC/DC drive profile.
9 ICC 3. Pr ecautions and Specif ications Rotating shafts and electrical equipment can be hazardous. Installation, operation, and main tenance of the ASD and interface board shall be performed by Qualified Personne l only.
10 ICC • Turn the power on only after attaching the front cover. • Follow all w arnings and precautions and do not exceed equipment ratings. • The ASD maintains a residual charge for a while after turning supply pow er off. After turning supply power off, w ait at least ten minutes before servicing the ASD or interface board.
11 ICC 3.3 Inspection Upon receipt, perform the following checks: • Inspect the unit for shipping damage. • Check for loose, broken, damaged or missing parts. Report any discrepancies to your ICC or T oshiba sales representative. 3.4 Storage • Store the device in a we ll ventilated location (in its shipping carton, if possible).
12 ICC 3.7 Environmental Specifications Item Specification Operating Environment Indoors, less than 1000m abov e sea level, do not expose to direct sunlight or corrosive / explosive gasses Operating T.
13 ICC 4. Interface Boar d Over view Mounting Tabs Drive C onnector LEDs Ground Plate Configuration Sw itches Shielded RJ45 Eth ernet Jack MAC ID Note: The configuration switches are us ed for factory test only , and should remain in the OFF (up) position at all times.
14 ICC 5. Installa tion This interface card has been designed for quick and simple installation. The card is connected to the drive's control board via a 30-pin rectangular connector, and is mechanically suppor ted via an integral housing that seamlessly mates w ith the drive’s enclosure.
15 ICC Figure 2: Remov ing the Drive's Front Cov er 4. Install the interface card into the drive by inserting the tabs on the low er legs of the interface housing into the corresponding slots on the drive’s enclosure.
16 ICC mounting tabs, depressing firmly until t he front cover snaps into place (Figure 4). Double-check that the plastic bosses located on the left and right side of the interface housi ng are proper.
17 ICC 6. LED Indica tors 6.1 Front Panel The interface board has 5 bicolor (red/gr een) LEDs that are visible through the ASD’s front cover (labeled 2.1 through 2.5). Interface Status: Normally solid green during operation. If a fatal error occurs, this LED will flash a red error code.
18 ICC EIP Network Status / Profinet IO Connection Status: When the multi- protocol firmware image (w ith EtherNe t/IP support) is loaded, this LED conforms to the prescribed “network st atus LED” behavior as dictated in the EtherNet/IP specification, Volume 2, Chapter 9.
19 ICC 7. Configuring the IP Address Before you can access the interface from your w eb browser or begin using it as a part of your automation netw ork, you must know its IP address. The interface comes from the factory configured to obtain an IP address dynamically (DHCP/BOOTP).
20 ICC 5. In the dialog t hat appears, select Manually c onfigure netw ork settings . 6. Enter the desired IP Address , Subnet Mask , Default Gatew ay and case- sensitive system passw ord (default is “icc”) in the appropriate boxes, then click A pply .
21 ICC 8. Using the ICC Finder Utility The “ICC Finder” utility is a simple Windows PC program (just a single .exe file, no installations, DLL’s etc.
22 ICC 9. P ar ameter Numbering Inspection of the Toshiba ASD user ’s manual reveals that the ASD’s parameters are organized as hexadecim al numbers ranging from F000 to FFFF.
23 ICC user’s manual. Similarly, w hen this user ’s manual uses the term “register”, it will be referring to the decimal number as it is exposed to the netw ork interface. Note that although 1500 total registers are available in the r egister space, not all of those registers have corresponding parameters that ex ist in the drive.
24 ICC 10. Embedded W eb Serv er 10.1 Overview The interface contains an embedded web server (also know n as an HT TP server), which allow s users to access the drive’s internal data in a graphical manner with w eb browsers such as Micr osoft Internet Explorer or Mozilla Firefox.
25 ICC unit is highlighted, or just directly ent er the target unit’s IP address into the address (URL) field of your w eb browser. Refer to Figure 7 for a representative screenshot of the web server interface.
26 ICC 10.3 Page Select Tabs The web interface is subdivided into se veral different “tabs” of associated information, much the same as how fol ders in a filing cabinet are arranged. Refer to Figure 9. To change tabs, just click on the tab you wish to view .
27 ICC parameter subgroups (if any) contained in that parameter group are display ed in the Parameter Subgroup Selection Li st (refer to section 10.4.3), and the corresponding parameters are displayed in the Parameter List (refer to section 10.
28 ICC 10.4.4 Parameter List The bottom half of the Monitor tab contai ns the parameter list (refer to Figure 13). The parameters that are display ed in the list at any given time depend on the group/subgroup selected, as well as w hether or not any filters have been applied (refer to section 10.
29 ICC 10.4.5 Parameter List Filter A filter function provides Parameter List search capabilities. To use the filter function, simply type a w ord or portion of a word into the filter entry box and then click the “filter” button. Refer to Figure 14.
30 ICC 10.5 Profinet Tab This section is only applicable when t he Profinet firmw are is loaded onto the interface card. The Profinet tab provi des for the configurat ion of the device on a Profinet network. Refer to Figure 16. Figure 16: Profinet Tab 10.
31 ICC 10.5.2 I/O Data Configuration Arrays The I/O data configuration arrays consis t of two separate elements (refer to Figure 18.) The command r egister configuration defines the structure of the c.
32 ICC 10.5.3 Device Identification and Configuration There are several identification and conf iguration items available for setting various characteristics of the Profinet device. These items are shown in Figure 19 and are explained in further detail below.
33 ICC 10.6 BACnet Tab The BACnet tab provides for the configuration of the device on a BACnet/IP network. Refer to Figure 21. Figure 21: BA Cnet Tab 10.6.1 Information Window Figure 22 shows the Information Window , which is located in the upper-right hand corner of the BACnet tab.
34 ICC 10.6.2 Device Identifiers A BACnet device’s name and ID (the Object_Name and Object_Identifier properties, respectively, of the Device Object) must be unique across the entire BACnet network because they are used to uniquely identify BACnet devices.
35 ICC 10.7 Config Tab The Config tab provides access to various configuration items. Refer to Figure 25. Figure 25: Config Tab 10.7.1 Information Window Figure 26 shows the Information Window , which is located in the upper-right hand corner of the Config tab.
36 ICC 10.7.2 Drive Configuration Parameter Write Selection Figure 27 shows the check box selection that determines whether drive configurat ion parameters (registers 1..1000) will be w ritten only to the drive’s RAM, or to both the drive’s RAM and EEPROM when they are changed via the interface card.
37 ICC 10.7.4 Timeout Configuration The interface can be configured to perform a specific set of actions when netw ork communications are lost. Support for this feature varies depending on the protocol: refer to the protocol-specific section of this manual for further information.
38 ICC 10.7.5 IP Address Configuration Figure 30 shows the configur ation items used to modify the IP address-related parameters. Modification of these setti ngs is consistent w ith the technique used with the Finder utility (refer to section 7.1). Figure 30: IP Address Configuration 10.
39 ICC Note that because these c onfiguration elements are r ead from the filesystem only w hen the interface card boots up, the act of submitting configuration changes will also reset the interface card. Please allow 30 seconds for the interface card to reboot, at which time it will then be operating with the recently - submitted configuration.
40 ICC 10.8 EtherNet/IP Tab The EtherNet/IP tab provides access to configuration items related to communication on an EtherNet/IP network. Refer to Figure 33. Figure 33: EtherNet/IP Tab 10.8.1 Information Window Figure 34 shows the Information Window , which is located in the upper-right hand corner of the EtherNet/IP tab.
41 ICC 10.8.2 Device Identification A text entry box is available w hich a llows customization of the device’s name for identification on the Et herNet/IP network. This string is accessible as the “product name” attribute of the identity object.
42 ICC 10.8.4 Class 1 (I/O) Data Configuration Arrays The interface card supports two different types of EtherNet/IP class 1 (I/O) data transfer. One type is included w ith t he implementation of the AC/DC drive profile, and requires no user c onfiguration.
43 ICC controller may request larger consum ed and/or produced data sizes, but all unreferenced consumed dat a will be ignored, and a ll unreferenced produced data will contain dummy “0” values).
44 ICC 10.9 Alarm Tab The Alarm tab provides a configurable me chanism by which the interface card can autonomously monitor any available dr ive register and send emails to up to four recipients when a certain condition is detected.
45 ICC 10.9.2 Email Configuration In order for an alarm trigger to successfully send a notification email, some network settings must first be configured properly (refer to Figure 41 and Figure 42.
46 ICC SMTP Authentication: Some email servers require that clients w ishing to send emails first authenticate themselves. If the email server in use requires authentication, then enter the user name and passwor d as indicated in Figure 42. If the email server in use does not require authentication, then these entries can be disregarded.
47 ICC Register: Enter the drive register number that this alarm will continuously monitor. For example, the alarm displa yed in Figure 45 is configured to monitor register 1302, which is “inverter status 1”.
48 ICC for the alarm to be triggered. A time of 0 seconds means that just a single evaluation of “true” will imm ediately trigger the alarm. Send A dditional Reminders While The Condition Remains .
49 ICC 10.10 Modbus Tab The Modbus tab provides access to configuration items related to communication on a Modbus TCP network. Refer to Figure 47. Figure 47: Modbus Tab 10.10.1 Information Window Figure 48 shows the Information Window, w hich is located in the upper-right hand corner of the Modbus tab.
50 ICC were desired to read the inverter’s status 1 w ord (register 1302), torque (register 1319) and output voltage (regist er 1306), this could be accomplished in two different w ays: 1. Implement three separate Modbus read transactions, each one reading one register only, or 2.
51 ICC been remapped to register 2001, regi ster 1024 (command 2 w ord) has been remapped to register 2002, regi ster 1034 (torque command) has been remapped to register 2003, register 1302 (inverter .
52 ICC 11. Inter acting With the Filesystem The interface card’s on-board filesystem is used to store files for use by the application firmware. Currently , the application firmware’s main use of the filesystem is to store XML-encoded c onfiguration files that dictate the characteristics of the various protoc ols.
53 ICC 11.1 Initiating FTP via the Finder Utility After discovering all interface cards on the current subnet as described in section 8, select the target interf ace card and then click on the “Open FTP Interface” button.
54 ICC 11.2 Using FTP with Windows Explorer To use FTP with Microsoft Windows Explorer, first open either “Windows Explorer” or “My Computer”. Refer to Figure 53.
55 ICC Figure 55: FTP A uthentication Windows Explorer w ill then display the f ilesystem’s contents (refer to Figure 56.) You can now perform normal file manipulation actions on the available files (cut, copy, paste, open, rename, dr ag-and-drop transfers etc.
56 ICC 11.3 Using FTP with a Windows Command Prompt To use FTP with a Windows command (DOS) prompt, first open a command prompt by either selecting Start…All Programs…Accessories…Command Prompt , or by selecting Start…Run and typing “cmd” in the “Run” dialog.
57 ICC Figure 59: Copying a File from the Unit With "get" Command Figure 60: Copying a File to the Unit With "put" Command.
58 ICC 11.4 Using FTP with Core FTP LE Core FTP LE (Lite) is a 3 rd -party FTP application that can be downloaded for free from ht t p :/ / www. c or e f t p. c om . Core FT P is just one example of the various commercial and freeware FTP client applic ations available on the internet.
59 ICC Like most 3 rd -party FTP client applications, Core FTP LE has a wide array of configuration and file m anagement capabilities, whic h are bey ond the scope of this manual.
60 ICC 12. Loading New Applica tion Fi rmwar e The interface card’s embedded firmware resides in flash memory that can be updated in the field. Firmware updates may be released for a variety of reasons, such as custom firmware im plementations, firmw are improvements and added functionality as a result of us er requests.
61 ICC 13. Pr otocol-Specific Informa tion This section will discuss topics that ar e specific to eac h of the supported protocols. 13.1 Modbus/TCP 13.
62 ICC particular open socket experiences no ac tivity for more than the timeout time setting, then the interface assume s that the client or network has experienced some sort of unexpected problem, and w ill close that socket.
63 ICC Where “discrete” ∈ [1…65535], “bit” ∈ [0…15] , and “%” is the modulus operator, which means that any fractional result (or “remainder”) is to be retained, with the integer value being discarded (i.e. it is the opposit e of the “floor” function).
64 ICC 13.2 EtherNet/IP 13.2.1 Overview The EtherNet/IP protocol is an applicati on-level protocol im plemented on top of the Ethernet TCP/I P and UDP/IP layers. It shares its object model with ControlNet and DeviceNet through the common Control and I nformation Protocol (CIP).
65 ICC • Supports unconnected messages (UCMM), and up to 16 simultaneous class 1 (I/O) or class 3 (explicit) connections. • Assembly instances 100 and 150: if a register entry in the consumed data configuration array is 0, then any consumed data that corresponds to that location will be ignored.
66 ICC Output Instances 20 and 21 Detail Instance Byte Bit 7 Bit 6 Bit 5 Bit 4 Bit 3 Bit 2 Bit 1 Bit 0 0 Fault Reset Run Fwd 1 2 Speed Ref erence (Low Byte) 20 3 Speed Reference (High Byte) 0 NetRe f .
67 ICC Input Instances 70 and 71 Detail Instance Byte Bit 7 Bit 6 Bit 5 Bit 4 Bit 3 Bit 2 Bit 1 Bit 0 0 Running 1 Fault 1 2 Speed Actual (Low Byte) 70 3 Speed Actual (High Byte) 0 At Ref Ref From Net .
68 ICC Speed Actual : Inverter operating speed in RPM. Maps t o inverter register 1301 (output frequency). Because the inverter always provides its output frequency in units of Hz, the interface card applies a Hz-to-RPM conversion equation. The general Hz-to-RPM conversion equat ion is [ output frequency x 120 / number of motor poles ].
69 ICC 7) Assign the Ethernet m odule a name (we w ill use “EIP”) and an IP address, deselect “Open Module Properties”, and click OK. Figure 64: Identifying the New Module 8) Download the configuration. 9) Switch to online mode. Right click on the 1756-ENET/B module in the I/ O Configuration and choose “Properties”.
70 ICC 12) Apply the settings using the “Set” button. 13) You should now be able to conf irm t hat the 1756-ENET/B module is configured properly by (for example) opening the module’s web interface in a web brow ser.
71 ICC In the “Connection Parameters” portion of t he dialog box, enter the following information: Input: The Input Assembly is the collection of monitor dat a t hat is produced by the interface card and is received as an input to the PLC. It s structure is defined by the Produced Register Configuration as described in section 10.
72 ICC 5) You should now see the new module (named “ET HERNET-MODULE ASD_G9ETH”) in the 1756-ENET/ B branch under the I/O Configurat ion in the controller organizer view. Right click on this new module, choose “Properties”, and select the Connection tab.
73 ICC solid green, indicating an “online/connected” stat e. 8) By double-clicking “Controller Tags” in the project tree, it is possible t o view the newly-added tags.
74 ICC are w ritten via the EtherNet/IP “data table write” service. Different tags e xist for reading vs. writing. Any given register can be accessed with its ow n unique tag name, or an array tag can be used to access a group of registers with one PLC instruction.
75 ICC as “rd_reg_1301[4]”, which starts at register 1301+4 = regist er 1305, the drive’s input voltage monitor register). In a similar manner, to write data to the interface card, t he applicat ion PLC program must reference a “destination el ement” t o which to start w r it ing and the “number of elements” to write.
76 ICC Figure 73: Reduce the Un connecteTimeout Valu e f) Collapse the “connection” tag again by clicking on the “-“ sign next to the tag name.
77 ICC b) The “Add Ladder Element” window appears. c) Select the “XIO” element in the Bit folder. Refer to Figure 75. d) Click OK. Figure 75: A dding an XIO Element 4) Configure the MSG instruction. a) Edit the “Message Control” field on the MSG instruct ion to use the previously-created “connection” tag.
78 ICC reading a total of 25 registers beginning at rd_reg_basic[10] . Offset 10 in the interface card’s rd_reg_basic root tag (which starts at register 1) refers to 1+10 = register 11 (deceleration time 1). If we w ish, we could also use the tag name w hich references deceleration time 1 directly (rd_reg_11) to achieve the same results.
79 ICC Figure 78: Selecting the Destinatio n Elemen t d) “Communication” tab settings (refer to Figure 79): i) Enter the Path to the interface card. A typical path is formatted as “ Local_ENB,2,target_IP_address ”, where: • Local_ENB is the name of the 1756-ENBx module in the local chassis (we named ours “EIP” in section 13.
80 ICC ii) If “Cache Connections” is enabled (checked), the connection remains open after transmission. If disabled (unchecked), the connection is opened before and closed after every transmission. For efficiency, it is recommended to enable “Cache Connections”.
81 ICC 6) The program is now complete. Refer to Figure 82. Figure 82: Complete Program 7) Sav e, dow nload and run the program. a) To view the values of the registers being read from the interface card, double-click “Controller Tags” in the controller organizer view.
82 ICC c) Expand the data_array tag. Refer to Figure 83. d) 25 register values starting at register #11 are being cont inuously read from the interface card and placed in the 25 sequent ial offsets of data_array starting at the 11 th offs et (data_array[10]).
83 ICC Figure 85: Reading Via Multiple MSG Instru ctio n s 13.2.9 ControlLogix Example: Reading and Writing Often times, applications may need to both read data f rom and write data to the drive. At a minimum, this will requi re two MSG instructions and two message controller tags.
84 ICC Figure 86: Reading and Writing v ia MSG Instructions Figure 87: MSG Configuration for Writing.
85 ICC 13.3 PCCC Ethernet-enabled Allen-Bradley legacy PLCs (such as the PLC5E and SLC- 5/05 series) use a protocol call ed PCCC (Programmable Controller Communication Commands) to communicate over the Ethernet net work. The interface card supports PCCC for direct connectivity to these PLCs.
86 ICC N50 is targeted for writing, the written data is disseminated to the drive’s registers according to the definiti on contained in the EtherNet/IP consumed register configuration array.
87 ICC Figure 88: Creating a Control File c) Follow the same procedure to create a data file. This file w ill be used to store the incoming data read from t he int erface card. Enter a file number (e.g. 18), set the type to “Integer”, ent er a descriptive name (e.
88 ICC 3) A d d a MSG instruction to the prog ram. a) If not already visible, double-c lick “LAD2” under Project…Program Files in the controller organizer view to bring up the ladder logic program. b) Right click on the default rung number on the lef t -hand side of the LAD2 window and select “Insert Rung”.
89 ICC Figure 91: XIO Instruction Selection 5) Configure the MSG instruction. a) Set the “Read/Write” field t o “Read”, “Target Device” field t o “PLC5”, “Local/Remote” field to “Local”, and “Control Block” to “N20: 0”.
90 ICC c) In this example, we w ill be readi ng a total of 25 registers beginning at N10:11 (register 11, the drive’s “decel eration t ime 1” parameter).
91 ICC causes the MSG instruction to automatically retrigger itself when it completes. While this is acceptable for the purposes of this example, it can produce high network utilization.
92 ICC 13.3.3 SLC-5/05 Example: Read a Single Register The configuration and execution f or r eading a single register is in general identical to that required for reading a block of regist ers as det ailed in section 13.3.2. The only difference is in the conf iguration of the MSG instruction.
93 ICC Figure 98: Reading Via Multiple MSG Instru ctio n s 13.3.5 SLC-5/05 Example: Reading and Writing Often times, applications may need to both read data f rom and write data to the drive. At a minimum, this will requi re two MSG instructions and two message control files.
94 ICC Figure 99: Reading and Writing v ia MSG Instructions Figure 100: MSG Configuration for W ritin g.
95 ICC 13.4 BACnet 13.4.1 Overview • The interface card supports the BACnet/IP (Annex J) protocol over Ethernet via UDP port 47808. • The BACnet driver does not tr igger timeout events (section 10.7. 4). 13.4.2 Protocol Implementation Conformance Statement BA Cnet Protocol Date: August 20, 2008 Vendor Name: ICC, Inc.
96 ICC Segmented responses supported Window Size ________ Standard Object Ty pes Supported: See “Object Types/Property Support Table”. Data Link Laye r Options: BACnet IP, (Annex J) BACnet IP, (Annex J), Foreign Device ISO 8802-3, Ethernet (Clause 7) ANSI/ATA 878.
97 ICC Datatypes Supported: The following table summarizes the datatypes that are accepted (in the case of a write property service) and returned (in the case of a read property service) when targeting the present value property of each supported object type.
98 ICC Object Types / Property Support Table The following table summarizes the Object Types/Properties supported. Object Type Property Dev ice Binary Input Binary Output A nalog Input A nalog Output .
99 ICC 13.4.3 Supported Objects Binary Input Object Insta n ce Summary Instance ID Object Name Description Ac t i ve / Inactive Text BI1 RUN_STOP_STAT US Run/stop status running/ stopped BI2 FWD_REV_S.
100 ICC Binary Output Object Instance Summary Instance ID Object Name Description Act i ve/ Inactive Text BO1 RUN_STOP_CMD Run/stop command run/ stop BO2 FWD_REV_SEL Forward/reverse command reverse/fo.
101 ICC 13.4.4 Supported Object Details Binary Input Objects BI1 ........ Indicates whether the drive is running or stopped. ASD parameter FE01, bit#10. BI2 ........ Indicates whether the drive is running in the forw ard or reverse direction. ASD parameter FE01, bit #9.
102 ICC BO4 ...... Resets the drive w hen it is f aulted. ASD paramet er FA06, bit#13. BO5 ...... Enables or disables process (PID ) feedback control. Note that this object does not activate (turn on) feedback cont rol. It only enables or disables feedback control once it has already been activated.
103 ICC AI6 ........ Similar to AI5, this object i ndicates the signal level currently being applied to the ASD's VI/II analog input terminal. ASD parameter FE36. AI7 ........ Similar to AI5, this object i ndicates the signal level currently being applied to the ASD's RX analog input terminal.
104 ICC 13.5 Profinet IO • Up to 8 command registers can be sent to the drive, and up t o 32 st atus registers can be retrieved from the drive. • A total of 84 modules are available for selection by the controller. Refer to the GSDML file for specific module information.
ICC INDUSTRIAL CONTROL COMMUNICATIONS, INC. Madison Office Houston Office 1600 Aspen Commons, Suite 210 12300 Dundee Court, Suite 212 Middleton, WI USA 53562-4720 Cypress, TX USA 77429-8364 Tel: [608] 831-1255 Fax: [608] 831-2045 http ://www. icc desi gns .
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Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met Toshiba ASD-G9ETH . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.