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USER’S MANUAL CableModem Zoom 10BaseT (Ethernet).
NOTICE This doc ument c ontains pro prietary info rmation pr otected by c opyright, an d this User’s Manual and a ll the accompa nying hardwa re, software , and docum entation are c opyrighted. All rights are r eserved. No part of this document may be photocop ied or re produced by mecha nical, ele ctronic, or other means in an y form.
Contents G ETTING S TARTED ............................................................... 1 C ABLE M ODEM S ERVICE ........................................................... 1 S YSTEM R EQ UIREMENTS ..................................................
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Gettin g Started 1 Getting Started Your Zoom ® 10 BaseT (Ethernet) Cable Modem is designed to connect your personal computer to the Internet through the same cable that you use for televisi on reception. A cable modem provides several advantages over traditional dial- up analog modems: • Transmis sion speeds ar e much faster.
2 Zoom 10Bas eT Cable M odem User ’s Ma nual System Requirements • Windows ® 95/98/Me, Windows NT ® , Windows 2000, or Mac ® OS 7.53 or later. • A 10BaseT (Ether net) port on your computer . If you do not have one, you will need to install a Network Interface Card (NIC).
Gettin g Started 3 In addition to the items packaged with your modem, you will need the following items to complete your installation. • Cable modem service provided by your cable company. Th e service must be DOCSIS (Data Over Cable Ser vice Interf ace Specification) compatible.
4 Zoom 10Bas eT Cable M odem User ’s Ma nual.
Installing Your Ca ble Modem 5 1 Installing Your Cable Modem Note: If your cable company provides you with an installation procedure, follow it ins tead of the procedure des cribed in this chapter. This chap ter illustra tes a typ ical cable inst allation in your ho me or office and describes how to connect the Zoom Cable Modem to your computer.
6 Zoom 10Bas eT Cable M odem User ’s Ma nual Windows 95/98/Me operating systems 1 From the Windows desktop, click Start | Run . 2 In the Run dialog box, type winipcfg and click OK .
Installing Your Ca ble Modem 7 Windows NT/2000 operating systems 1 Windows NT : From the Windows desktop, click Start | Programs | Command Prompt . Windows 2000: From the Windows desktop, click Start | Programs | Accessories | Command Prom pt . 2 In the Command Prompt window, type ipconfig [space] /all and press Enter .
8 Zoom 10Bas eT Cable M odem User ’s Ma nual Macintosh operating systems 1 Choose Apple System Profiler from the Apple menu. 2 In the Apple System Profiler window, click the Network Overview arro w and then the AppleTalk arrow. Locate the 12- character Hardware Address and make a note of it.
Installing Your Ca ble Modem 9 Windows 95/98/Me Network Settings To configure network settings on a computer running Windows 95/98/Me, follow these steps. Note: The dialog boxes shown are representative of a typical computer. What you see on your computer may differ slightly.
10 Zoom 10BaseT C able Mo dem User’ s Manu al 3 In the Select Network Component Type dialog box, click to highlight Protocol and then click Add . 4 If prompted at this point, or later in the procedure, insert your Windows operating system CD and follow the on-screen instructions.
Installing Your Ca ble Modem 11 6 In the Network dialog box there should now be an entry for TCP/IP . (Click No if you are asked to res tart your computer.
12 Zoom 10BaseT C able Mo dem User’ s Manu al 7 The TCP/I P Properties dialog box is displayed. In the IP Address tab, click Obtain an IP address automatically . 8 Click the WINS Con figur atio n tab. Click Use DHCP for WINS Resolution and click OK .
Installing Your Ca ble Modem 13 9 The Network dialog box from Step 1 is displayed again. Make sure TCP/IP is highlighted, and click OK to enable your setting s. 10 If prompted, r estart the computer . You have configured your Windows 95/98/Me network settings successfu lly.
14 Zoom 10BaseT C able Mo dem User’ s Manu al 3 In the Network dialog box, if TCP/IP Protocol is not listed, click Add. 4 If prompted at this point, or later in the procedure, insert your Windows operating system CD and follow the on-screen instructions.
Installing Your Ca ble Modem 15 7 In the Microsoft TCP/IP Properties dialog box, select your Network Interfac e Card from the Adapter list, and click Obtain an IP address from a DHCP server . Click OK to enable y our settings. 8 The Network dialog box reappears.
16 Zoom 10BaseT C able Mo dem User’ s Manu al 1 From your computer’s desktop, click Start | Settings | Network and Dial-Up Connections . 2 The Network and Dial-Up Connections window is displayed. Right- click the Local Area Connection icon, and click Properties .
Installing Your Ca ble Modem 17 4 In the Select Network Component Type dialog box, highlight Protocol and click Add . 5 If prompted at this point, or later in the procedure, insert your Windows operating system CD and follow the on-screen instructions.
18 Zoom 10BaseT C able Mo dem User’ s Manu al 8 In the Internet Protocol (TCP/IP) Properties dialog box, select Obtain an IP address automatically , and Obtain DNS server address automatically . Click OK to enable your se ttings. 9 The Local Area Connection Properties dialog box from Step 3 is displayed again.
Installing Your Ca ble Modem 19 Macintosh Networ k Settings To configure the network settings on your Macintosh, follow these steps: 1 Choose Control Panels from the Apple menu and then TCP/IP ( T ransmission C ontrol P rotocol/ I nternet P rotocol) to display the TCP/IP dialog box (you will use this dialog box in Step 6).
20 Zoom 10BaseT C able Mo dem User’ s Manu al 5 In the Configurations dialog box, highlight Zoom Cable Modem and click Make Active . 6 In the TCP/IP dialog box, in the Connect via pop-up menu, select Ethernet . I n the Configure pop-up menu, select Using DHCP Server .
Installing Your Ca ble Modem 21 Making the Connections Typical connections are illustrated below. The first diagra m shows an instal lation with modem a nd cable TV . The modem should be placed on a port of the first splitter inside your home or office, and should be kept on a separate circuit from your cable television ser vice.
22 Zoom 10BaseT C able Mo dem User’ s Manu al The illustration below shows a typical direct connection to a cable outlet. Coaxial cab le 10B as eT (Ethernet) cab le Power ada pter CA UTION • Locate the modem so that there is one inch of free space bet ween its top and sides and any other device or the wall.
Installing Your Ca ble Modem 23 All connections are made on the rear panel of the modem as shown below. Note: You must give the Cable Modem MAC and Ethernet Adapter address es to your cable company befor e you connect the modem. See page 5. Cable and Power C onnections 1 Turn your computer on.
24 Zoom 10BaseT C able Mo dem User’ s Manu al After the modem c ompletes a self-te st, it synchronizes with the cable provider network. During this process, the SYNC light blinks, rapidly at first, then slowly. Th e ACT light flickers briefly as the modem receives info rmation from the cable pr ovider.
Configu ring You r Brows er 25 2 Configuring Your Browser An Internet browser is a program used to find and displ ay Web pages. To find a page, the brow ser must connect to the Internet, via either phone lines or a LAN (Local Area Network). When using a cable modem, you need to set the browser to connect to the Internet via a LAN.
26 Zoom 10BaseT C able Mo dem User’ s Manu al Internet Explorer 5.x 1 On your desktop, click the Internet Explorer icon. If you cannot access the I nternet Explorer menu, follow these steps: a Click Start | Settings | Control Panel . b Click the Internet Options icon, and go to Step 3.
Configu ring You r Brows er 27 5 In the Local Area Network (LA N) Settings dialog box, select Automatically detect settings and click OK . Netscape Navigator 1 On the desktop, click the Ne tscape Navigator icon. 2 From the Edit menu, select Preferences .
28 Zoom 10BaseT C able Mo dem User’ s Manu al.
Using Your Cable Modem 29 3 Using Your Cable Modem Once you’ve installed the modem and confi gured your browser to use a LAN, connectin g to th e Internet is as simple a s clicking the icon that corresponds to the desired Internet appli cation.
30 Zoom 10BaseT C able Mo dem User’ s Manu al Note: If your cable TV s ervice is interrupted, your cable modem service will also be interrupted. If you are unable to connect to the Internet, or if your browser notes that it is unable to find a selected UR L, check to make sur e that your cable TV service is operational.
Append ix A: Fr ont Pa nel Informat ion 31 Appendix A Front Panel Information After you’ve correctly install ed the Zoom Cable Modem, the READY READY READY READY light, 10BT 10BT 10BT 10BT light, a nd SYNC SYNC SYNC SYNC light g o on to indicate that the modem is fully operat ional.
32 Zoom 10BaseT C able Mo dem User’ s Manu al Appendix B Troubleshooting This section provides ti ps for troubleshooting your cable modem in the event of minor problems. In addi tion, check the Cable Modem Frequentl y Asked Questions (F AQs) section on our website: http://www.
Appendix B: Troubleshootin g 33 Solution: Check that you are us ing the adapter that came with your cable modem. Problem: I receive the m essage “Unknown Network Adapter. ” Solution: This problem can occur if a Network Interface Card is physically present and was recognized by Plug-and- Play, but was not installed correctly.
34 Zoom 10BaseT C able Mo dem User’ s Manu al Problem: The Cable Modem’s SY NC light blinks for 5 minutes, goes off, comes on again and repeats. Solution: • Make sure the connection is secure. • Check with your cable service provider to make sure that high speed access is available and running.
Append ix C: Reg ulato ry Informa tion 35 Appendix C Regulatory Information FCC Part 15 Emission s Stat ement This equipment has been tested and found to comply with the lim its for a Class B digital device, pu rsuant to part 15 of the FCC Rules.
1211-B 27012 ©2001 Reference Information We recommend that you take a few moments to fill in the following information for your future reference . In the event you need to call Customer Support, you will need the information below.
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