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P-971M Cable Modem User ’ s Guide V ersion 3.70.01 6/2005.
Prestige 971M User’s Guide 2.
P-971M Use r’s Guide Copyright 2 Copyright Copyright © 2005 by ZyXEL Communications Corpo ration. The contents of this publication may not be reprod uced in any part or as a whole, transcribed, sto.
P-971M User’s Guide 3 Federal Communications Commission (F CC) Interference Statement Federal Communications Commission (FCC) Interference S t atement This device complies with Part 15 of FCC rul es. Operation is subject to the following two conditions: • This device may not cause harmful interference.
P-971M Use r’s Guide Federal Com munications Commission ( FCC) Interf erence State ment 4 1 Select your product from t he drop-down list box on the ZyXEL home page to g o to that product's page. 2 Select the certification you wish to view from this page.
P-971M User’s Guide 5 Safety Warnings Safety W arnings For your safety , be sure to read and fo llow all warning notices and instructions. • T o reduce the risk of fire, use only No. 26 A WG (American W ire Gauge) or larger telecommunication line cord.
P-971M Use r’s Guide ZyXEL Limited Warranty 6 ZyXEL Limited W arranty ZyXEL warrants to the original en d user (purchaser) that this product is free from any defects in materials or workmansh ip for a period of up to two ye ars from the date of purchase.
P-971M User’s Guide 7 Customer Suppo rt Customer Support Please have the following information r eady when you contact customer support. • Product model and serial number . • W arranty Information. • Date that you received your de vice. • Brief description of the problem and the steps yo u took to solve i t.
P-971M Use r’s Guide Customer Support 8 UNITED KINGDOM support@zyxel.co.uk +44 (0) 1344 303044 08707 555779 (UK only) www .zyxel.co.uk ZyXEL Communications UK Ltd.,1 1, The Cour tyard, Eastern Road, Bracknell, Berkshire, RG12 2XB, United Kingdom (UK) sales@zyxel.
P-971M User’s Guide 9 Customer Suppo rt.
Prestige 971M U ser’s Guide Table of Contents 10 T able of Content s Copyright .................................................. ................................................................ 2 Federal Communications Commissi on (FCC) Interference St atement .
Prestige 971M User’s Guide 11 Table of Contents Chapter 5 Introduction to CLI ............................................................................. .................... 40 5.1 Command Line Interface Overview ........ ................ .......
Prestige 971M U ser’s Guide Table of Contents 12 Appendix B Setting up Your Computer’s IP Address .............................................................. 66 Windows 95/98/Me ........ ................ ................ ............. .........
Prestige 971M User’s Guide 13 Table of Contents.
Prestige 971M U ser’s Guide List of Fi gures 14 List of Figures Figure 1 Web browser URL scre en. ............. ................ ............. ................ ............. ............. 21 Figure 2 Web Configurator login screen. ..... ............
Prestige 971M User’s Guide 15 List of Figures Figure 39 Windows XP: Internet Protocol (TCP/IP) Properties .................... ................ ....... 74 Figure 40 Macintosh OS 8/9: Apple Menu ...... ................ ................ ..............
Prestige 971M U ser’s Guide List of Tables 16 List of T ables T able 1 Connection Screen Summary .. ................. ................ ................ ................ ............. 27 T able 2 Software S tatus Screen ..................... ........
Prestige 971M User’s Guide 17 List of Tables.
P-971M Use r’s Guide Preface 18 Preface Congratulations on you r purchase of the Prestige 971M (P-971M) Cable Modem. Note: Register your product online to receive e-mail notice s of firmware upgrades and information at www .zyxel.com for global products, or at www .
P-971M User’s Guide 19 Preface User Guide Feedback Help us help you. E-mail all User Guide-related comments, questions or suggestions for improvement to techwriters@zyxel.com.tw or send regular mail to The T echnical W riting T eam, ZyXEL Communications Corp.
P-971M Use r’s Guide Chapter 1 Getting To Kn ow Your Prestige 20 C HAPTER 1 Getting T o Know Y our Prestige This chapter describes the key features and app lications of your Prestige 971M (P-971M). For front panel LED indicator information and rear panel connections, including power connections, please refer to the Quick Start Guide.
P-971M User’s Guide 21 Chapter 1 G etting To Kn ow Your Pres tige DHCP DHCP (Dynamic Host Configuration Protocol) allows the individual clients (computers) to obtain the TCP/IP configuration at st art-up from a centralized DHCP server . The Prestige supports this capability by default.
P-971M Use r’s Guide Chapter 1 Getting To Kn ow Your Prestige 22 Y ou should see the connection screen after a successful login. If you do not see this screen please refer to the T roubleshooting section of the Quick S t art Guide. Click on the Security link to change the P-971M password or to restore the factory default password if needed.
P-971M User’s Guide 23 Chapter 1 G etting To Kn ow Your Pres tige Figure 4 Password se curity screen..
P-971M Use r’s Guide Chapter 2 Connection Screen. 24 C HAPTER 2 Connection Screen. This chapter describes important system info rmation presented on the connection status screen. This information is u seful for debugging the conn ection between your P-971M and the cable operator .
P-971M User’s Guide 25 Chapter 2 Connection Screen. Figure 5 Connection S tatus Screen 2.1.1 Acquire Downstream Channel The P-971M must lock on to a cable operator ’ s offered channel to operate successfully . After downloading the configuration file and checking its conten ts, your cable modem will attempt to lock on to the offered channel.
P-971M Use r’s Guide Chapter 2 Connection Screen. 26 Y ou will see IP Complete if your P-971M has successfully negotiated a DHCP connection with the CMTS and set your IP address.
P-971M User’s Guide 27 Chapter 2 Connection Screen. 2.1.5 Security Y our cable modem has features bu ilt-in to run Baseline Privacy (BP). BP is used as a privacy mechanism to protect user data flo w ing across th e cable network and to prevent unauthori zed access to the CMTS data flowing across the netw ork.
P-971M Use r’s Guide Chapter 2 Connection Screen. 28 Modulation This is the method used to encode tran smi ssion information, similar to FM or AM on your radio. The P-971M supports QAM256 or QAM64 (Quadrature Amplitude Modulation) for the downstream channel.
P-971M User’s Guide 29 Chapter 2 Connection Screen..
P-971M Use r’s Guide Chapter 3 Softwa re Screen 30 C HAPTER 3 Sof tware Screen 3.1 Introduction The Softwar e status scre en shows you information ab out your cable modem softw are and the results of the configuration file TFTP download, installation, and chan nel negotiation with the CMTS.
P-971M User’s Guide 31 Chapter 3 Software Scre en Software V ersion This is the version of the internal software installed and running on your P-971M. This value is read from the internal cable modem software. Cable Modem MAC Address This is the RF MAC address of your cable modem.
P-971M Use r’s Guide Chapter 4 SNMP Even t Log 32 C HAPTER 4 SNMP Event Log 4.1 Introduction The SNMP Event Log Screen shows you information ab out each step of your cable modem's configuration file download, installation, and channel nego tiation with th e CMTS.
P-971M User’s Guide 33 Chapter 4 SNMP Event Log Figure 7 Event Log Screen This screen consists of a list of Simple Network Management Protocol (SNMP) messages which display the resul ts of the configuration file download and installation on your P-971M as well as negotiation status information betw een the CMTS and your P-971M.
P-971M Use r’s Guide Chapter 4 SNMP Even t Log 34 What follows is a short explanation of the mo re common error and wa rning messages you are likely to see in the Description field while debugging the connection between the P-971M and the CMTS. Refer to DOCSIS 2.
P-971M User’s Guide 35 Chapter 4 SNMP Event Log SYNC Timing Synchronization failure, Acquired FEC framing - Failed to acquire MPEG2 Sync (Critical) Y our P-971M attempted to lock on to the downstream chan nel and was able to acquire forward error correction (FEC) framing, but then failed to lock on t o the MPEG2 synchronization si gnal.
P-971M Use r’s Guide Chapter 4 SNMP Even t Log 36 DHCP F AILED - Request sent , No response (Critical) Y our P-971M sent a DHCP discovery broadcast message to the cable operator ’ s CMTS, and rece.
P-971M User’s Guide 37 Chapter 4 SNMP Event Log Received Response to Broadcast Ma intenance Request, But no Unicast Maintenance opportunities recei ved - T4 timeout (Critical) Y our P-971M did not r.
P-971M Use r’s Guide Chapter 4 SNMP Even t Log 38 Y our P-971M attempted to download its config uration file from the TFTP server specified by the DHCP server , but the TFTP server replied th at it could not find the requested file.
P-971M User’s Guide 39 Chapter 4 SNMP Event Log.
P-971M Use r’s Guide Chapter 5 Introduction to CLI 40 C HAPTER 5 Introduction to CLI This chapter introdu ces the line comm ands. 5.1 Command Line Interface Overview In addition to the web configurat or , you can use line commands to configure the Prestige.
P-971M User’s Guide 41 Chapter 5 Introduction to CLI Figure 8 CLI: Login Screen ZyXEL Corporation Embedded T elnet Server (c) 2000-2003 WARNING: Access allowed by authorized users only. login: admin password: WARNING: It is possible to crash the system, cause a deadlock, or cause the conne ction to be shut down via Telnet.
P-971M Use r’s Guide Chapter 5 Introduction to CLI 42 For example, web_user [ID{20}] [password {20}] means that you must specify the web co nfigur ator administrator username and password. Note: T ype all commands as displayed on the screen. Use of undocumented command s or misc onfiguration can damage the unit and possibly render it unusable.
P-971M User’s Guide 43 Chapter 5 Introduction to CLI Figure 10 CLI: Gettin g Help Examp le 2 CM> ping help ERROR: Invalid value for pa rameter IpAddress! 'help' Must be a vali d IP Addr.
P-971M Use r’s Guide Chapter 5 Introduction to CLI 44 Figure 1 1 CLI: Getting Help Example 3 CM> man ping Instance: Console Thread (0 x80fdc670) COMMAND: ping USAGE: ping IpAddress DESCRIPTION: Pings the specified target I P address, sending 3 64-byte packets, and waiting up to 5 seconds for a respon se.
P-971M User’s Guide 45 Chapter 5 Introduction to CLI Figure 12 CLI: History Command Example CM> history Instance: Console Thread (0 x80fdc670) Command History: 0) cd .. 1) cd d 2) dir 3) ls 4) dsdiag 5) ugdiag 6) usage 7) exit 8) cd .. 9) dir he 10) dir dir -lr 11) dir dir -l 12) dir dir -a 13) dir -lr 14) ? 15) web_admin_id help CM> 5.
P-971M Use r’s Guide Chapter 5 Introduction to CLI 46 Figure 13 ! Command Example 1 CM> history Instance: Console Thread (0 x80fdc670) Command History: 0) web_admin_password 1) telnet_pass 2) ? 3.
P-971M User’s Guide 47 Chapter 5 Introduction to CLI Figure 14 ! Command Example 2 CM> system_time Instance: Console Thread (0 x80fdc670) The current system milliseco nd tick counter is 0x1ea8f2 (2009330) Time since last query is 200 9330 ms.
P-971M Use r’s Guide Chapter 5 Introduction to CLI 48 Figure 15 CLI: Save Command Example CM> save Instance: BFC System (0x80f fba50) Section 1 Non-Vol Settings s uccessfully written to the device. Section 2 Non-Vol Settings s uccessfully written to the device.
P-971M User’s Guide 49 Chapter 5 Introduction to CLI [command{31}] Executes the most recent occurrence of the specified command. ? [command{31}] Displays available command list or command help information. REM [Remark text{126}] Ignores the text that follows ; used for remarks, scripting, etc.
P-971M Use r’s Guide Chapter 5 Introduction to CLI 50 5.6.2 CM Commands The following table describes the CM commands. By default, you access the CM group of commands when you log into the CLI every time . Use the CM commands to perform basic system settings, diagnostics or co nfiguration file maintenance.
P-971M User’s Guide 51 Chapter 5 Introduction to CLI 5.6.3 docsis_clt Commands Use the docsis_clt group of commands to maintain image (firmware) files, display downstream/upstream status or set the downstream channel. T o access the docsis_clt commands, ente r cd docsis_clt or cd d .
P-971M Use r’s Guide Chapter 6 Comma nd Examples 52 C HAPTER 6 Command Examples This chapter shows some command usage examples. 6.1 General Command Examples This sections shows some general comma nd examples. 6.1.1 synt ax Syntax: syntax Displays detailed command line syntax information.
P-971M User’s Guide 53 Chapter 6 Comma nd Examples 6.1.2 usage Syntax: usage This command displays command usage inform ation (such as command nav igation using the keyboard). Figure 18 usage Command Example CM> usage Instance: Console Thread (0 x80fdc670) The V2 console works very much like a DOS or Unix command line interface.
P-971M Use r’s Guide Chapter 6 Comma nd Examples 54 Table 7 version Command Example CM> version Instance: BFC System (0x80f fba50) ######### # # ######### # # # # # # # # # # # # # # # # # # # # .
P-971M User’s Guide 55 Chapter 6 Comma nd Examples 6.1.5 save Syntax: save This command saves the current configuration. The following figure shows an example . Figure 20 save Co mmand Exampl e CM> save Instance: BFC System (0x80f fba50) Section 1 Non-Vol Settings s uccessfully written to the device.
P-971M Use r’s Guide Chapter 6 Comma nd Examples 56 Figure 21 load_config Comman d Example CM> load_config 192.168.100. 100 config.txt 6.2.2 run_app Syntax: run_app This command starts channel band scanning. This following figure shows an example.
P-971M User’s Guide 57 Chapter 6 Comma nd Examples This command pings a remote host. The followi ng exampl e sets the Prestige to ping a device with an IP address of 1 92.168.100.10. Figure 23 ping Command Exa mple CM> ping 192.168.100.10 Instance: BFC System (0x80f fba50) Reply from 192.
P-971M Use r’s Guide Chapter 6 Comma nd Examples 58 6.2.5 web_admin_p asswo rd Syntax: web_admin_password <WebAdmi nPass{15}> This command sets the web configurator administ rator login password. It is recommended you change the default ad ministrator password.
P-971M User’s Guide 59 Chapter 6 Comma nd Examples Figure 26 copy_image Com mand Example CM/DocsisCtl> copy_image 1 2 Instance: DOCSIS Control Th read (0x80fcf840) Copying image1 to image2... ##### gSignature ##### gSignature Image successfully copied! CM/DocsisCtl> 6.
P-971M Use r’s Guide Chapter 6 Comma nd Examples 60 6.3.3 goto_ds Syntax: goto_ds Frequency This command sets the downstream channel (i n MHz). If the device cannot use the specified rate, it automatically scans fo r the best channel to use. The following example sets the down s tream cha nnel to 400Mhz .
P-971M User’s Guide 61 Chapter 6 Comma nd Examples.
P-971M Use r’s Guide Appendix A Prod uct Specificatio ns 62 Appendix A Product S pecifications See also the Introduction ch apter for a general overview of the key features. Device Hardware S pecification Table 8 Device Hardware Specifications NETWORK Default IP Address 192.
P-971M User’s Guide 63 Appendix A Symbol Rates 5.057 Msym/s for 64 QAM 5.361 Msym/s for 256 QAM Operating Level -15 to +15 dBmV UPSTREAM CHANNEL Frequency Range 5 to 42 Mhz Bandwidth 200 Khz/400 Khz/800 Khz 1.
P-971M Use r’s Guide Appendix A Prod uct Specification s 64 Sample Cable Modem Configuration File. The following table is an exampl e for informational purposes onl y . It is not for actual use. Table 9 Cable Modem Configuration file # ZyXel Cable Mod em Configuration Fi le # Comment lines b egin with a #.
P-971M User’s Guide 65 Appendix A.
P-660H/HW/W-T Series User’ Guide Appendix B 66 Appendix B Setting up Y our Computer ’ s IP Address All computers must have a 10M or 100M Et hernet adapter card and TCP/IP installed.
P-660H/HW/W-T Series User’ Guide 67 Appendix B Figure 30 WIndows 95/98/Me: Network: Co nfiguration Inst alling Component s The Network window Configuration tab displays a list of installed components. Y ou need a network adapter , the TCP/IP protocol and Client for Microsof t Networks.
P-660H/HW/W-T Series User ’ Guide Appendix B 68 3 Select Microsoft from the list of manufacturers. 4 Select Client for Microsoft Networks from the list of network clients and then click OK . 5 Restart your computer so the changes you made take ef fect.
P-660H/HW/W-T Series User’ Guide 69 Appendix B Figure 32 Windows 95/98/Me: TCP/IP Properties: DNS Configuration 4 Click the Gateway tab. • If you do not know your gateway’ s IP address, remove previously in stalled gateways. • If you have a gateway IP address, type it in the New gateway field and click Add .
P-660H/HW/W-T Series User ’ Guide Appendix B 70 Figure 33 Windows XP : S tart Menu 2 In the Control Panel , double-click Network Connections ( Network and Dial-up Connections in W indow s 2000/NT). Figure 34 Windows XP: Control Panel 3 Right-click Local Area Connection and then click Pr operties .
P-660H/HW/W-T Series User’ Guide 71 Appendix B Figure 35 Windows XP: Control Panel: Network Connections: Properties 4 Select Internet Protocol (TCP/IP) (under the Genera l tab in W in XP) and then click Properties .
P-660H/HW/W-T Series User ’ Guide Appendix B 72 • Click Advanced . Figure 37 Windows XP: Internet Protocol (TCP/IP) Properties 6 If you do not know your gateway's IP address, remove any previously installed gateways in the IP Settings tab and click OK .
P-660H/HW/W-T Series User’ Guide 73 Appendix B Figure 38 Windows XP : Advanced TCP/ IP Properties 7 In the Internet Protocol TCP/IP Pr operties window (the General tab in W indows XP): • Click Obtain DNS server address automatically if you do not know your DNS server IP address(es).
P-660H/HW/W-T Series User ’ Guide Appendix B 74 Figure 39 Windows XP: Internet Protocol (TCP/IP) Properties 8 Click OK to close the Internet Protocol (TCP/IP) Properties window . 9 Click Close ( OK in W ind ows 2000/NT) to close the Local Area Connection Pr operties window .
P-660H/HW/W-T Series User’ Guide 75 Appendix B Figure 40 Macintosh OS 8/9: Apple Menu 2 Select Ethernet built-in from the Connect via list. Figure 41 Macintosh OS 8/9: TCP/IP 3 For dynamically assigned settings, select Using DHCP Server from the Configur e: list.
P-660H/HW/W-T Series User ’ Guide Appendix B 76 4 For statically assigned settings, do the following: •F r o m t h e Configure box, select Manually . • T ype your IP address in the IP Address box. • T ype your subne t mask in the Subnet mask box.
P-660H/HW/W-T Series User’ Guide 77 Appendix B Figure 43 Macintosh OS X: Network 4 For statically assigned settings, do the following: •F r o m t h e Configure box, select Manually . • T ype your IP address in the IP Address box. • T ype your subne t mask in the Subnet mask box.
P-660H/HW/W-T Series User ’ Guide Appendix B 78 Note: Make sure you are logged in as the ro ot administrator . Using the K Desktop Environment (KDE) Follow the steps below to configure your computer IP address using the KDE. 1 Click the Red Hat button (located on the bottom left corner), select System Setting and click Network .
P-660H/HW/W-T Series User’ Guide 79 Appendix B • If you have a dyna mic IP address click Automatically obtain IP address settings with and select dhcp from the drop down list. • If you have a static IP address click S tatically set IP Addresses and fill in the Address , Sub net mask , and Default Gateway Address fields.
P-660H/HW/W-T Series User ’ Guide Appendix B 80 1 Assuming that you have only one network card on th e computer , locate the ifconfig- eth0 configuration file (where eth0 is the name of the Ethernet card). Open the configuration file with any plain text editor .
P-660H/HW/W-T Series User’ Guide 81 Appendix B Figure 51 Red Hat 9.0: Rest art Ethernet Card [root@localhost init.d]# net work restart Shutting down interface eth0 : [OK] Shutting down loopback inte.
P-971M Use r’s Guide Index 82 Index Numerics 11 0 V A C 5 230V AC 5 3 33 A Abnormal Working Conditions 6 AC 5 Accessories 5 Acts of God 6 Airflow 5 American Wire Gauge 5 Authority 3 auto-negotiation.
P-971M User’s Guide 83 Index Compliance 3 Rules, Part 15 3 FCC Rules 3 Federal Communication s Commission 3 Finland, Contact Information 7 Fitness 6 France, Contact Information 7 Functionally Equiva.
P-971M Use r’s Guide Index 84 Q Qualified Service Personnel 5 Quick S tart Guide 18 R Radio Communicati ons 3 Radio Frequency Energy 3 Radio Interfere nce 3 Radio Reception 3 Radio T echnician 3 Rec.
P-971M User’s Guide 85 Index Web Site 7 Wet B a se me nt 5 Workmanship 6 Worldwide Contact Information 7 Writ ten Permission 2 Z ZyNOS 2 ZyXEL Communications Corporation 2 ZyXEL Home Page 4 ZyXEL Li.
Een belangrijk punt na aankoop van elk apparaat ZyXEL Communications P-971M (of zelfs voordat je het koopt) is om de handleiding te lezen. Dit moeten wij doen vanwege een paar simpele redenen:
Als u nog geen ZyXEL Communications P-971M heb gekocht dan nu is een goed moment om kennis te maken met de basisgegevens van het product. Eerst kijk dan naar de eerste pagina\'s van de handleiding, die je hierboven vindt. Je moet daar de belangrijkste technische gegevens ZyXEL Communications P-971M vinden. Op dit manier kan je controleren of het apparaat aan jouw behoeften voldoet. Op de volgende pagina's van de handleiding ZyXEL Communications P-971M leer je over alle kenmerken van het product en krijg je informatie over de werking. De informatie die je over ZyXEL Communications P-971M krijgt, zal je zeker helpen om een besluit over de aankoop te nemen.
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Maar de belangrijkste taak van de handleiding is om de gebruiker bij het oplossen van problemen te helpen met ZyXEL Communications P-971M . Bijna altijd, zal je daar het vinden Troubleshooting met de meest voorkomende storingen en defecten #MANUAl# samen met de instructies over hun opplosinge. Zelfs als je zelf niet kan om het probleem op te lossen, zal de instructie je de weg wijzen naar verdere andere procedure, bijv. door contact met de klantenservice of het dichtstbijzijnde servicecentrum.
