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555-23 0-700 Comcod e 108383 837 Issue 4 June 1999 DEFINITY ® Enterprise Communications Server Release 7 Console Opera tions.
Cop yri gh t 1999, Lu ce nt T echnologi es All Rights Reserved Prin ted in U . S.A . Not ic e Every effort was mad e to ensu re th at the in form a tion in thi s book was complet e and acc ura te at th e ti me of pr inti ng. However , infor matio n is subject to ch ange.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents iii Conten ts Contents iii 1 Introduction 1 ■ Conventi ons Used in This Do cument .
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents iv ■ Answer ing Calls for An other Par ty 34 Backing Up the Conso le Operato r 35 .
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents v U sing Visually Impair ed Attenda nt Servic e 63 5 Centralized Att endant Service .
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents vi.
Introduc tion 1 1 DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 1 Introduc tion If you ar e a consol e operat or , this book is f or you! I.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Introduc tion 2 Conve ntions Us ed in T his Docum ent 1 ■ Chapter 3 , ‘ ‘Oper ating the.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Introduc tion 3 Security Measure s 1 ■ Rerouti ng calls t o console operator s ■ Changing.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Introduc tion 4 Security Measure s 1.
Unders tanding t he Cons ole Layou t 5 Physic al Lay ou t of Your Consol e 2 DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 2 Understa nding th e Conso le Lay out Y our console is a powerf ul communica tions too l.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 6 Physic al Lay ou t of Your Consol e 2 Figure No tes: Figure 1. 302A/B Console 1. Lamp T est Switch 8. Display 2.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 7 Physic al Lay ou t of Your Consol e 2 Figure No tes: Figure 2.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 8 Physic al Lay ou t of Your Consol e 2 ■ A W arning l.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 9 Physic al Lay ou t of Your Consol e 2 Figure 4.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 10 Physic al Lay ou t of Your Cons ol e 2 The call -appe.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 11 Physic al Lay ou t of Your Cons ol e 2 Features The fe atures a rea of your console allows you t o perfor m standard a nd special ty operati ons .
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 12 Physic al Lay ou t of Your Cons ol e 2 Figure 6. Feature Button Area The Display The alpha numeric di splay prov ides info rmatio n about cal lers, ca lled part ies, cal l status , and call feature s.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 13 Physic al Lay ou t of Your Cons ol e 2 Figure 7. Display These dis play mode but tons are as follows: NOTE: Y our system manag er may change the funct ion of ea ch button.
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 14 Physic al Lay ou t of Your Cons ol e 2 ■ NEXT MSG This but ton displ ays the nex t stored L WC message.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 15 Physic al Lay ou t of Your Cons ol e 2 For inco m ing cal l s, the display shows the called party’ s name and extensi on.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 16 Physic al Lay ou t of Your Cons ol e 2 Y our system mana ger assi gns calli ng privileg es for all syst em users.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 17 Physic al Lay ou t of Your Cons ol e 2 ■ Call st atus Call-st atus dis plays the phone call ’ s current st atus.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 18 Physic al Lay ou t of Your Cons ol e 2 NOTE: If your s .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 19 Physic al Lay ou t of Your Cons ol e 2 Figure 8. Ringer V olume Control Area (enhanced console) The ringe r volume contr ol area h as an (up) but ton, a (dow n) button, and a SELECT button.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 20 Physic al Lay ou t of Your Cons ol e 2 Figure 9.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 21 Physic al Lay ou t of Your Cons ol e 2 ■ If a st ation has the SAC feat ure acti ve and is b usy , the DXS/BLF lamps remain st eady unti l the st ation is no longer b usy .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 22 Physic al Lay ou t of Your Cons ol e 2 Call W a iting Ringback Low 15 times a minute with decreasi ng volume during the last 0.
Operati ng the C ons ol e 23 3 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 3 Operat ing the Console As a consol e operator , you spend the majority of y our day placing c alls, transf erring c alls, and putting caller s on hold.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 24 Activati ng the C onsole 3 Activating the Console Activat ing the co nsole refers t o prepari ng the cons ole for h uman control .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 25 Trans ferring Call s to Outside N umbers 3 5. Select one of the follo wing opt ions: ■ Press t he RELEASE button as soon as th e call starts to ring.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 26 Placing Callers on Hol d 3 — If th e called part y declin es to talk t o the caller , pre ss the S PLIT button t o reconnect to t he calle r .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 27 Answer ing Emergency Calls 3 T o use co nnect two or mor e parties: 1. Call int ernal or externa l party nu mber 1. 2.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 28 Answer ing Emergency Calls 3.
Using the Featu res 29 Speed ing Up the C onsole 4 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 4 Using th e Features Y ou might fin d yourself working at an or ganizat ion that req uires you to know more tha n the st andard ope rating p rocedures out lined in the previous cha pter .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 30 Speed ing Up the C onsole 4 Example Phone call s to W idgets, Inc . exceed 300 per day . Pat scra mbles cons tan tly to meet the demand s of incoming call s.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 31 Handl ing Multi ple-Party Calls 4 Holding Calls Automati cally Y our console automatic ally places a call on hold when you answer another ca ll.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 32 Handl ing Multi ple-Party Calls 4 Procedures T o place a c onference call : 1. Call int ernal or externa l party nu mber 1.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 33 Handl ing Multi ple-Party Calls 4 Example Robert Pl anter , vice pr esi.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 34 Answer ing Calls for An other Party 4 Example Robert Pl anter , vice pr.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 35 Answer ing Calls for An other Party 4 Backing Up t he Console Operat or Y our system mana ger can pr ogram your ov erflow ca lls to ring to one or more desi gnated phone.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 36 Answer ing Calls for An other Party 4 Example W idgets, In c. takes gr eat pri de in provi ding human co ntact for all persons callin g customer service represent atives.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 37 Answer ing Calls for An other Party 4 Example Bob Sist erkey , quali ty a ssu rance speci alis t at W idgets, Inc ., h ad to leav e the o f fice in a hur ry for a pe rsonal eme rgen cy .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 38 Paging fo r Called Parties 4 Example Rick Foylu nd, co mpany ar bitrato r , is away from his d esk when a call comes in fo r him.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 39 Paging fo r Called Parties 4 Example Rick Foylu nd, co mpany ar bitrato r , is away from his d esk when a call comes in fo r him.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 40 Paging fo r Called Parties 4 ■ The outsi de line buttons to funct i o.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 41 Paging fo r Called Parties 4 Paging with V oice Paging When calle d par.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 42 Paging fo r Called Parties 4 Paging with Deluxe V oice Paging This fea ture combines cal l park an d loudspeaker pagi ng. Y ou can page a call er to call an extension or ca ll you.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 43 Assi sting C allers w ith Speci al Tools 4 3. Press t he SPLIT button. 4. Press t he HOLD button. Unanswered pages return to you for fu rther assista nce.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 44 Assi sting C allers w ith Speci al Tools 4 4. One of the following optio ns occurs: ■ The call automatic ally rings through when the bus y line becomes avail abl e.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 45 Assi sting C allers w ith Speci al Tools 4 Procedures T o a ctiva te spli t-sw ap: 1. Press t he SPLIT-S W AP button. T o deactiv ate split-swap , do one of the fol lowing: 1.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 46 Assi sting C allers w ith Speci al Tools 4 ■ Press t he SPLIT button. ■ Press t he RELEASE button. Overriding Diversion Feat ures Sometimes s ystem users diver t their incoming ca lls to anot her phone.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 47 Assi sting C allers w ith Speci al Tools 4 Example Edward Murrow , W idgets, Inc . sal esma n, jus t f el l down a flight of s t airs bre aki ng his leg.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 48 Assi sting C allers w ith Speci al Tools 4 3. T he use r reco rds th e cr is is al ert in form ation . 4. The user pushes the NORMAL DISPLAY MODE butt on and the lamp turns off and the d isplay clea rs.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 49 Assi sting C allers w ith Speci al Tools 4 Example Linda Mahon ey , W idgets, Inc. s pokespe rson, h as jus t suf f ered from a heart a ttack .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 50 Man agi ng Ou tsi de Lin es 4 Examples W idgets, In c. resear cher Su san Bealan is in a remote part of the w orld l ocating natural resources for manufactur ing envir onmentall y-safe bathtub c leanser .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 51 Man agi ng Ou tsi de Lin es 4 Example In an ef fort to i ncrease t heir prof it marg ins, W idgets, Inc. i nstitut es a contr olled long-di stance ca lling pl an.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 52 Using Features for Internal Use 4 ■ Special call st atus inf ormation.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 53 Using Features for Internal Use 4 These re strictions ove rride us er privi leges est ablished by your sys tem manager .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 54 Using Features for Internal Use 4 5. Select one of the follo wing option s: ■ If you he ar a confi rmation t one (3 shor t bursts of tone) , press th e RELEASE button.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 55 Using Features for Internal Use 4 Procedures T o use do n’t split: 1. Press t he DONT SPLIT butto n. 2. Dial the desired number .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 56 Using Features for Internal Use 4 ■ Activat e and deact ivate fu nctions associ ated with h unt groups . (Ask your system manager fo r more informat ion.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 57 Using Features for Internal Use 4 3. Press t he NEXT button to advance to the ne xt name. 4. Select one of the follo wing option s: ■ Press t he MAKE CA LL b utton to call t he displa yed number .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 58 Using Features for Internal Use 4 Feature Name Leave W ord Calling Procedures T o store a m essage w hen a phon e is busy or a cal l goes una nswered: 1.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 59 Using Features for Internal Use 4 Feature Name Messag e Retrieva l Procedures T o retr ieve messa ges: 1. Press t he COVER MSG RT button.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 60 Using Features for Internal Use 4 Routing Calls Economically Y our system ca n route ou tgoing cal ls in th e most economical way based on th e time of day and the day of the week.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 61 Using Features for Internal Use 4 Immediate Manual Override When you act i vate this opt ion, the curr ently activ e routing plan i s changed immedia tely to a new plan.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 62 Using Features for Internal Use 4 Clocked Manual Override This opt ion lets you sp ecify the d ay and time to over ride the schedul ed T ime-of-Day rout ing plan .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 63 Using Features for Internal Use 4 2.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 64 Using Features for Internal Use 4 NOTE: This feat ure requi res at lea .
Central ized Attendan t Service 65 Ident ifying Dif ferences i n a CAS Environment 5 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 5 Centra .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 66 Ident ifying Dif ferences i n a CAS Environment 5 Using CAS.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 67 Ident ifying Dif ferences i n a CAS Environment 5 Using CAS Operating Procedures Operati ng procedur es for CAS en vironments work simila rly to st andard environ m ents.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 68 Ident ifying Dif ferences i n a CAS Environment 5 Explain t o the cal ler that the calle d party cannot be reached.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 69 Ident ifying Dif ferences i n a CAS Environment 5 2. L isten for c a ll id en tifi ca tio n tone (if pr ovi de d by t he b ra nch) .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 70 Ident ifying Dif ferences i n a CAS Environment 5 ■ Press t he CONFERENCE button ■ Press t he T RAN SFER button The tran sferred call d rops, or r emote hold de activat es.
Routin e Mainte nance 71 Testi ng th e Cons ole 6 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 6 Routine Maintenance Routine t esting a nd cleani ng for your console is qu ite simple.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Routin e Mainte nance 72 Clean ing Your Console 6 T o test t he display and la m ps on a 30 2C console: 1. Press t he POS BUSY and VOLUME UP butt on simulta neously .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 73 Glossa ry and Abbr eviat ions GL Glossa ry and Abbrev iations A AAR Se e Automa tic Alter nate R o uting (AAR ) . Abbreviated Dialing (AD ) A feat ure tha t allows c allers to p lac e c alls b y d ialing just one or two d ig its.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 74 Automatic Call Distribution (ACD) split A method of routing c alls of a similar ty p e among ag ents in a c all c enter.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 75 T he c ommuni c ations system itself consists of a d ig ital c omp uter, soft ware, st orag e d evic e, and c arriers with sp ec ial har d ware to p erform the c onnec tions.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 76 I inside call A c all p lac ed fr om one te lep hone to an other within the loc al c ommun ic ations system.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 77 N network A series of p oints, nod es, or statio ns c onnec ted b y c ommunic atio ns c hannels. P PBX P rivate b ranc h exc hang e PRI Se e P rimar y R ate Int erfac e (P R I) .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 78 single-line phon e A p hone served b y a single-line tip and ring c ircuit (mod els 500, 2500, 7101A, 7103A). split Se e AD .
Index 79 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 IN Index Numerics 302A /B c o nsol e d iag r am , 6 302C console d iag ram , 7 A a bb.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 80 attend ant rec all , 32 see rec allin g the op erator , 32 attend ant serial c alling.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 81 c all waiting warning , 11 c alled -p arty id entific ation , 15 c aller informa tion.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 82 d ialing keyp ad area , 9 d irec t extension selec tion (DX S ) , 19 di sp la y , 12 .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 83 L lamp -te st swit c h , 6 leave wo rd c alling , 57 leav ing mess ag es , 57 leavin .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 84 pa gin g w i t h v o i ce pa gi n g , 41 pa r k i n g ca l l s , 37 p lac ing a serie.
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 85 timer b utton , 13 tones , 21 CAS -assoc iated tones , 66 transferri ng c a lls , 24 .
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 86.
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