Gebruiksaanwijzing /service van het product 9400 van de fabrikant Lucent Technologies
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555-233 -002 Issue 1 April 20 00 DEFINITY ® Enterpri se Co mmunic ation s Server Relea se 8.2 Overview 233002_1 .book Page i Monday, Febru ary 21 , 2000 8: 28 AM.
Copyrigh t 2000, Lucent T echnologies All Rights Reserved Printed in U .S. A. Notice Ev ery effor t wa s made to ensure th at the info rm ation in this book w as co mplete an d accur ate at the time of printi ng. How e v er , info rmation is sub ject to chan ge.
Lucent T echnolo gies attes ts that th is regist ered equip ment is capab le of pro vidin g users acce ss to i nte rsta te pr ovider s of ope ra tor se r v ices thro ugh t he us e of a cces s cod es.
The t elephone compan y ma y m ake changes in its fac ilities , equip ment, ope rations or procedu res that c ould affec t the o peration of the equ ipmen t. If this happens , the tel ephone compan y will pro vide adv ance notice in order for y ou to mak e necess ary modificatio ns to maintai n uninterrupted s erv ice.
How to get help If y ou nee d additio nal help , the follo wing services are av ailabl e. Y ou m ay need to p urchase an e xtend ed service ag reement to use som e of these services.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents vi Conten ts Contents vi About This Book xvii ■ What Is the Pur pose of T his B ook? xv.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents vii TC P/IP Netwo rks 10 ATM Netwo rks 10 Typical Connecti ons 11 ■ Internat ion al Cap.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents viii Messag in g 36 T elecomm uting 38 3 — Attendant (Operator) Features 41 ■ Attenda.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents ix Multime dia C all Ear ly Ans wer o n Vector s and Statio ns 52 Multime dia C all Hand ling 53 Multime dia Cal l Redi rection to MM E ndpoint 55 Multim edia D ata Conf erenci ng (T.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents x ■ Property Manageme nt Syste m Interfac e 62 ■ Property Manageme nt Syste m (PMS) D.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xi Automa tic Cir cuit As suranc e 69 DCS Autom atic Circ uit As surance 70 Busy Ver ific.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xii Tie Trunks 76 Auxiliar y Trunk s 77 I P Trunk s 77 I SDN Trunks 78 ATM Tr unk s 81 Pe.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xiii Custom er- Prov i ded Eq uip men t Alarm 89 7 — Call Center Features 91 ■ Automa.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xiv 8 — Private Networking Features 107 ■ Private N etwork Acc ess 107 ■ Node Numbe.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xv 9 — Adjunct Systems 117 ■ Voice Mes sagi ng and Res pon se 11 7 DEFINITY AUDIX 117.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xvi 233002_1 .book Page xvi M onday , Februar y 21, 2 000 8:28 AM.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 About This Book xvii What Is th e Purpose o f This Boo k? About This Book What Is the Purpose of T.
About This Book xviii Conven tions Used in Th is Book DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Con v entions Used in This Book The follo wing con ven tions are used i n this bo ok: ■ The wo rd “syste m ” is a g enera l term for the DEFINI TY Ent erpr ise Comm un icatio ns Server .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 About This Book xix How Can I Order Other Books? How Can I Order Other Books? Call: Lu cent T echn.
About This Book xx How Can I Make Co mments A bout This Book? DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 How Can I Make Comments About This Book? Lucent T echno logies wel come s y our feedb ac k.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 1 1 —System Over view DEFINITY En terpr ise Com municati ons Server (ECS) organiz es and r outes v oice , data, image and video tran smissi ons.
System Ov erv ie w 2 Hardware DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Hardware Though the primary component s are the s ame, your DEFINITY ECS can v ary widely in size and appe aranc e, dep ending o n you r capa city requ irements .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 3 Hardware wheth er the sy stem is be ing du plica ted for enh anced reliab ility . Each carrier can resid e in the PP N cabin et or an EPN cabi net.
System Ov erv ie w 4 Hardware DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 2. Compac t Modular Cabin et Single-Carrier Cabinets The S in.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 5 Hardware Figure 3. T y pical Single -Carrier Cabinet and cabinet stack Multi-.
System Ov erv ie w 6 Hardware DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 4. T ypical Multi-Carrier Cabinet 233002_1 .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 7 Hardware Figure 5. Standard Co nfigurations 1 Basi c Sys tem A Processor Port.
System Ov erv ie w 8 Reliabi lity and Recove rability DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Reliability and Recoverability The syst em is de signed to recov er from a po wer outa ge or ot her failure instantl y , regardles s of the s ource of th e failure .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 9 DEFINITY ECS Network Connections are re sto red a nd s tab le , th e logi c s witc h i s m an ua ll y reset and the EPN i s re co nne cte d to the links fro m the s w itch.
System Ov erv ie w 10 DEFINITY ECS Network Connections DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 TCP/IP Networ ks DEFINITY EC S can also c onnect to Ethernet Local Are a Networks (LANs ) and the Internet.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 11 DEFINITY ECS Network Connections ■ A TM C i rcu it Em ul ati on S e r vi ce (A TM-C ES) le ts a DEF INI TY ECS emulat e an ISDN-PRI t runk on an A TM facility .
System Ov erv ie w 12 DEFINITY ECS Network Connections DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Fig ure 6.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 13 Internation al Capa bilities NOTE: Actual e quipmen t ma y appea r different t han the eq uipment s hown.
System Ov erv ie w 14 Power DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Pow e r DEFINITY ECS c an acce pt a v ariety of A C or DC po w er . The system ca n oper ate wi thout requiring a powe r tran sformer in almo st an y part of the world.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 15 Telephone s 2 —T elephone F eatures T elephon es DEFIN ITY ECS telephones fall into three b asic families —Analog, Digital Communica tions Protocol (D CP), a nd BRI.
Telepho ne Feat ures 16 Telephone s DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 6400-Series T elephones The 2-wi re, DCP 6400 digi tal teleph ones a re similar to the 8400 and 94 00 telepho nes, and feature ne w stylin g and a pu llout instruction c ard.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 17 Teleconf erencing Pr oducts Wi rel ess Handsets f or X -Stati on Mobility X-Stati on Mobility allows remote u sers to acce ss s witc h features .
Telepho ne Feat ures 18 Teleconf erencing Pr oducts DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 SoundSt ation EX The SoundSt ation EX inc ludes al l the featu res and fu nctions of the Soun dStation.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 19 Telephone Featu res T ele pho ne F eatur es Handling In coming Calls A utomatic Hold Allo w Attenda nts and m ulti-fun ction tel ephone us ers to alt ernate easily b etwee n two or more ca lls.
Telepho ne Feat ures 20 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 T runk-to-T runk T ransfer Allow s the atte ndant or te lephone u ser to con nect an i ncoming trun k call to an outgoing trunk ca ll.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 21 Telephone Featu res Conference The Conference button allo ws m ultiappea rance te lephone u sers to make up to six -party confere nce call s witho ut attendan t assis tance.
Telepho ne Feat ures 22 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 pairs of te lepho nes such as a secre tary and an e x ecut ive .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 23 Telephone Featu res ■ Call F orw arding Off Ne t — Allo ws calls forw arded off net to be trac k ed for b usy or no-ans w er condi tions .
Telepho ne Feat ures 24 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Cons ult Allow s a co v ering user , after ans wering a call rec eiv ed throug h Call Co v erage , to ca ll the called p ar ty for private consult ation.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 25 Telephone Featu res Figure 8 .
Telepho ne Feat ures 26 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Nigh t Service There a re fiv e Night Service fe atures: ■ Hunt Gr oup Ni ght Service al lo ws a n attend ant or a spli t supe r visor to ass ign a h unt gr oup or split to N ight Se r vice mode .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 27 Telephone Featu res Bridge d Call Appea ran ce — Mul ti- Appearance T el ephone Allo ws call s ma de to or from a primary teleph one use r’s e xtens io n n umber to be h and led from more than one telep hone.
Telepho ne Feat ures 28 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Pick up Along wi th Directed Call Pic k up , allo ws y ou to a ns wer call s for o ther teleph ones withi n your specified call pic kup g roup .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 29 Telephone Featu res Circula r Sta tio n Hun ting This ne w h unt gr oup type is an al ter nativ e to th e "ddc" or "hot- seat" alg orithm in a hu nt gr oup .
Telepho ne Feat ures 30 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 enhanced numbe r lists . With privileged l ists, users can a ccess ot herwise-res tricted number s (e .g.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 31 Telephone Featu res Recorded T elephone Dictation Access Allo ws telephone users , including Remote Acces s and incoming tie trun k users, to acce ss dictati on equipm ent.
Telepho ne Feat ures 32 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Manual O r igi nating Line Service Connec ts singl e-line tele phone us ers to the attendant a utomatic ally w hen the us er lifts the hands et.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 33 Telephone Featu res ICLID on Analog T r unk In th e US and Japa n, the use r’s terminal di spla ys ca lling party information.
Telepho ne Feat ures 34 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Inter com — Dial Allow s mul ti-appear ance telephone users to easily cal l othe rs within an adminis tered grou p .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 35 Telephone Featu res Code Calling Access Allo ws atten dants , users , and tie trunk user s to page with coded chime s ignals .
Telepho ne Feat ures 36 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Ringing — Abbreviated and Delayed Allows y ou to man ually or automat ically a ssign on e of four ring types t o each c all appear ance on a telepho ne.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 37 Telephone Featu res messa ge light.
Telepho ne Feat ures 38 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 V oice Messaging Systems The Lucen t T echnologi es v .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 39 Telephone Featu res or of f-site (with DEF INITY Exte nder). P ersonal Station Ac cess can also be use d to pre v ent un authorize d calls f rom y our phone when y ou are aw ay from y our des k.
Telepho ne Feat ures 40 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant (Operator) F eatures 41 Attendant (O perator) 3 —Atte ndant (Operator ) F eatur es Att.
Attendant (Operator) F eatures 42 Attendant F eatures DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 1997.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant (Operator) F eatures 43 Attendant F eatures Backup Alerting Notifi es bac kup Atte ndants tha t the primary Attendan t cann ot pick up a call .
Attendant (Operator) F eatures 44 Attendant F eatures DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Serial Calli ng Enabl es an Atten dant to tr ansfe r trunk calls tha t return to the same Atten dant after t he called p ar ty hangs up .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant (Operator) F eatures 45 Attendant F eatures Accessi ng the Attend ant Recall Allo ws users to recal l the Atte ndant when the y are on a tw o-par ty call o r on a n Attendan t Confe rence call held on the c onsole.
Attendant (Operator) F eatures 46 Attendant F eatures DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 A udib le alerting sounds l ike a n amb ulance siren . Visual ale r ting consis ts of flash ing of the crisis-alert b utton lamp and d ispla y of the calle r name and e xte nsion .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant (Operator) F eatures 47 Attendant F eatures Attendant Di rect T runk Group Selection Allo ws the At tendant di rect acce ss to an idle outg oing trunk b y pres sing the button assig ned to the trunk group .
Attendant (Operator) F eatures 48 Attendant F eatures DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Inter -PBX Attendant Calls Allow s Attendants for mul tiple br anches to be conc entrated at a main loca tion.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 49 Data Mo dules 4 —Computer - Related Calling Fe a t .
Comp uter -Rel ate d C alli ng F eat ures 50 Modem Po oling DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 9.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 51 Alphanum eric Dia ling Alphanumeric Dialing Allo ws you to place data calls b y entering an alpha numeric nam e rather tha n a long string of numbe rs.
Comp uter -Rel ate d C alli ng F eat ures 52 Data Restriction DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Data Restriction Protects a nalog data calls fr om bei ng distur bed b y an y of the system ’s ov err iding or ringing fe atures .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 53 Multime dia Cal ling NOTE: The “ destinati on v oice end point” mi ght be an outgoi ng v oice trunk i f the destin ation v oice station is forw arded or c ov ered off -premises .
Comp uter -Rel ate d C alli ng F eat ures 54 Multime dia Cal ling DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 10.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 55 Multime dia Cal ling Multimedia Call Redir ection to .
Comp uter -Rel ate d C alli ng F eat ures 56 Mul tim edi a A ppl ica tio ns Ser ver In te rf ace DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 57 IP Solution s NOTE: T o maximiz e v oice qua lity usin g IP Sol utions , yo u must conside r both y our hardw are and network con figurati ons.
Comp uter -Rel ate d C alli ng F eat ures 58 IP Solution s DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 configure d as DEFI NITY -specific tie trunks , generic ti e trunks, o r direct-in ward -dial (DID) "pub lic" trunks .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 59 Integrated Workst ation Appl ications Integrated W or.
Comp uter -Rel ate d C alli ng F eat ures 60 Integrated Workst ation Appl ications DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Hospital ity Feature s 61 Overv iew 5 —Hospitality F eatur es Overview The followi ng feat ures are de signed fo r use in t he hospit ality ind ustry .
Hospital ity Feature s 62 Hospita lity Serv ices DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Hospitality Services A system with Hospi tality en able d and Hos pitality P aram eter Reducti on disab led pro vides all sys tem capab ilities a nd supports all typ es of cus tomers .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Hospital ity Feature s 63 Property Ma nagemen t System (P MS) Digit to Insert/De lete Property Man.
Hospital ity Feature s 64 Station H unt Before C overage DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 65 Scheduli ng 6 —System Management Fe atur es Scheduling DEFIN ITY .
System Ma nagement Features 66 Security DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 The risks of unauthoriz ed acce ss can b e minim ized by c.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 67 Security Calli ng /C onn ecte d Pa rt y N u mbe r (C PN ) Restric tion Per Line CPN Restriction Users m ay blo ck th e Calli ng P ar ty Numbe r when origin ating calls.
System Ma nagement Features 68 DEFINITY Network Administration (DNA) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 CAMA - E911 T runk Gr oup Thi.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 69 DEFINITY Site Adm inistrati on (DSA) regularl y , and view a history of DNA activity .
System Ma nagement Features 70 Troublesh oot ing DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 DCS A utomatic Cir cuit Assur ance Allow s a user or Att endant at one nod e to acti vate or deacti va te A utomatic Circuit Assuran ce refe rral c alls fo r the e ntire DCS network.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 71 Info rmation a nd Repo rts Va r i a b l e L e n g t h P i n g Prov ides an e nhancem ent to the p ing com mand includ ed in R7 .
System Ma nagement Features 72 Info rmation a nd Repo rts DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Char ge Inf ormation Provid es two .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 73 Info rmation a nd Repo rts Call De tai l Rec ordin g (CD R) Reco rd.
System Ma nagement Features 74 Announcem en t s DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 ■ A utoma tic Route Se lection P attern Measurem.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 75 Administ ration With out Hardwa re Administration Without Hardwar e Allo ws y ou to ad minister teleph ones that are not yet phy sicall y present on the system.
System Ma nagement Features 76 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 T runk Gr oup Cir cuits T runks pro vide the comm unica tions lin ks betwe en DEFINITY ECS and ot her s witch es, includin g Central Offic e s witch es and oth er premis es s witches .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 77 Trunk Mana gem ent A uxiliary T runks A uxili ar y trunks connect de vices in auxi liary cabinets with the D EFINITY ECS .
System Ma nagement Features 78 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 ISDN T r unks Giv es y ou a ccess to a vari ety of pub lic and priv ate ne twork services an d facilit ies .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 79 Trunk Mana gem ent Figure 1 1.
System Ma nagement Features 80 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Full ETSI Functionality The full s et of ETSI pu blic -netwo rk and private -netwo rk ISDN feat ures is offic ially supported.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 81 Trunk Mana gem ent neces sar y to put se v er al ISDN- PRI narro wband channels into one wideba nd channe l to accom modate the nee ds of these a pplicati ons.
System Ma nagement Features 82 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 T andem In an Elec tronic T andem Netw ork, DEFINITY ECS provid es a v ariety of f eatures on a netwo rk-wide basis .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 83 Trunk Mana gem ent Digital Multiplexe d Interfac e Supports two s ignaling tec hniques: bit-o r iented signaling a nd message-orie nted signali ng for direc t connec tion to ho st compu ters.
System Ma nagement Features 84 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 T1 Interfaces When plan ning y our netw orking req uirements , one of the o ptions y ou s hould co nsider is multip le xing o ve r Digita l Services 1 (DS1) fa cilities .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 85 Automatic Routing Featur es A utomatic T ransmissi on Measur ement Syst em Measu res v oice an d data trunk facilit ies for sa tisfactory tran smissi on perf or mance .
System Ma nagement Features 86 Automatic Routing Featur es DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 assign l ong-dista nce carrier-code s and DEF INITY ECS transla tes them. The system inserts codes a s nee ded t o g uar ante e a uto ma tic -ca rrier s ele cti on.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 87 Automatic Routing Featur es F acili ty Restri ction Le vels and T rav eling Clas s Marks Allows ce r tain c all s t o spe cif ic user s, whi le denyi ng t he same call s to ot her u ser s.
System Ma nagement Features 88 Alarm Assi gnmen ts DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Subnet T runking Modifies the n umb er y ou di al so an AAR or AR S ca ll can route o v e r differe nt trunk g roups that ma y terminate in s witc hes with d ifferent di al plans .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 89 Alarm Assi gnmen ts Customer -Provi ded Equipment Alarm Prov ide s y ou w ith an ind ic ati on th at a sy st em alarm has oc cu rred and tha t the DEFINITY ECS has attempted to conta ct a service organi zation.
System Ma nagement Features 90 Alarm Assi gnmen ts DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 91 7 —Call Center F eatures DEFIN ITY Call Center appli cations are desig ned to efficientl y conne ct each cal ler with the representa tiv e best sui ted to s er ve that cal ler .
Call Cent er Fe atu res 92 DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 12 . A DEFINITY Call Center 1 Your Of fice Build ing 8 Centre Vu.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 93 Automatic Call Distribution (ACD) A utomatic Call Distribution (A CD) A CD is the ba sic b uildin g b loc k for Call Center appli cations .
Call Cent er Fe atu res 94 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 13.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 95 Automatic Call Distribution (ACD) Agent Ca ll Handling Allo ws yo u to ad minister functions that A CD age nts use wh en han dling incom ing call s.
Call Cent er Fe atu res 96 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 to de v elop more precise staffing f .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 97 Automatic Call Distribution (ACD) Enhance d information fo rward ing al.
Call Cent er Fe atu res 98 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 When answeri ng a call , the answer i.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 99 Automatic Call Distribution (ACD) Call Prompting Allo ws the sy ste m to c ol lec t i nfo rmation from the call ing pa rty and di rec t th e c all s vi a C al l V ectorin g.
Call Cent er Fe atu res 100 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 This refin ed skill definiti on capabi lity all ows you to organiz e cal l handlin g based o n custome r , pro duct, and language , for e xam ple.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 101 Automatic Call Distribution (ACD) This fea ture offers c all mana gement contro l and reporting at a lo w cost for C all Centers of up to 20 00 agents .
Call Cent er Fe atu res 102 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Dual Links to CMS Provid es an add itional TC P/IP link to a separa te CMS fo r full, dup licated CM S data collecti on functio nal ity an d High a v ailab ili ty CMS co nfi gur ation .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 103 Call Charge Informa tion Reserv e Agent Time in Queue Activ ation This.
Call Cent er Fe atu res 104 ASAI (Adjunct Switch Applica tion Interfa ce) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 ■ P er iodic Puls e Me.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 105 CTI (Comp uter Teleph ony Integ ration) Fle xib le Billi ng is a v ailab le in th e U .S . for use w ith A T&T MultiQue st® 900 V ar i -A-Bill TM Service.
Call Cent er Fe atu res 106 ATM DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 AT M A TM T runking Provi des Call c ent ers w ith an alt er nat i.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 107 Pri vate N etw ork A cces s 8 —Pri vate Netw orking F eatur es Priv ate Network Access Allo ws cal ls to othe r system s in a priv ate ne twork.
Private Ne tworking Fea tures 108 ATM-Circuit Emulation Serv ice (ATM-CES) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 A TM- Circuit Emulation Service (A TM -CES) A TM-CES (Circuit-Em ulation Ser vice) lets the DEFINITY ECS em ulate an ISDN-PRI tr unk on an A TM fac ili ty .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 109 Uniform Dial Plan (UDP) Figure 14. DEFINITY ECS as Part of a DCS Unif orm Dial Plan (UDP) A unique four- or fiv e-digit n umber as signed t o each st ation o n the netw ork.
Private Ne tworking Fea tures 110 Uniform Dial Plan (UDP) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant F eat ures Tha t W ork Ove r t.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 111 QSI G DCS Over IS DN-PRI D-channel Enhance s DCS by al low ing acce ss to the publ ic netwo rk for DCS c onnectio ns betw een DCS s wi tch nodes .
Private Ne tworking Fea tures 112 QSI G DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Manufactur er -Specif ic Inf ormat ion (MSI) QSIG han dles non -standardi zed information that i s specific to a particular PBX or network.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 113 QSI G ■ If QSIG Call F orwardi ng with Bus y/Do n’t Ans w er is acti vat ed and a s tation is idle but the ca ll is not ans were d, a call is div er ted afte r a specif ied num ber of rings.
Private Ne tworking Fea tures 114 QSI G DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 QSIG Centraliz ed Attendant Ser vice (CAS) Provid es y ou w ith th e c apa bi lity t o h a v e all you r Atte nd ants i n o ne loc ati on , s erving us ers in mul tiple loc ations .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 115 QSI G Call Coverage and CAS When a t runk has b oth CAS and V ALU Call Co v erag e activ ated, the co ve rage dis pla y information is p rovid ed on calls that co ver fro m a bran ch PBX to the main PBX.
Private Ne tworking Fea tures 116 QSI G DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Adjunct System s 117 Voice Mess agi ng and Response 9 —Adjun ct Systems V oice Messaging an d Re.
Adjunct System s 118 Voice Mess agi ng and Response DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 ■ System Broa dc ast allow s y ou to se nd b.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Adjunct System s 119 Voice Mess agi ng and Response I NTUITY A UDIX I NTUITY Messaging So lutions .
Adjunct System s 120 Voice Mess agi ng and Response DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Mode Code Interface DEFINITY ECS supports an analog Mode C ode interf ace for co mmuni catio ns with I NTU ITY A UDIX and ot her v oice mail systems using th e same i nterface.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Adjunct System s 121 Voice Mess agi ng and Response ha ve access to sophis ticated p hone-bas ed services.
Adjunct System s 122 Call Cen ter (See C all Cente r Featur es) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Center (See Call Center Featu.
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Adjunct System s 123 Call Cen ter (See C all Cente r Featur es) Figure 1 5.
Adjunct System s 124 Wire les s DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Wirele ss The DEFINITY Wireless Bus iness Syst em relies on the DEFINIT Y ECS system to manage m obility .
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Index 125 IN Index Numeric s 6200-seri es analo g telep hones , 16 6400 telephones , 15 8400 telep.
Index 126 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 Bulletin Board , 72 , 117 C ca bi n e t s , 3 Call Center ag ent s , 95 routing , 91 Call .
Index 127 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 d ual p ort multimed ia station , 55 E E1 , 83 emerg enc y c alls , 31 , 45 , 68 enhanc ed.
Index 128 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 L LAN C-LAN , 56 c onnec tivity , 56 Gateway , 56 leaving messag es , 36 Long Hold R ec al.
Index 129 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 rep orts , 71 historical , 101 manag em ent , 101 real-tim e , 101 r o o m n um be r s di .
Index 130 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 W W AN connec tivity , 11 W ind ows inte rfac e , 122 Wi r e l e s s , 124 work i ng fr om ho me , 38 X X -S tation M ob ility , 17 233002_1 .
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